AT&T

AT&T is unable to assist me in closing my accountI have been out of the country for over a year and my phone was suspended with the intent to stay with AT&T when I returned from the statesMy circumstances have changed, and now I want to cancel my service The problem is I never set up a passcodeIt is a measure to improve AT&T's security, which is a good thing, but I have to provide a passcode that I never set up in order to cancel my service
In order to set up a passcode, they have to send me a validation code over the wireless number or email associated with the accountFirst, I don't have the phone or SIM in my current locationSecond, the email associated with the account has a spelling error and I can't change the email without a passcode
The customer service representatives have been respectful and understanding of my situation, however, AT&T has not provided me with an alternative means to cancel my serviceMeanwhile, I have to pay $per month for a phone I am not using

Technicians constantly mess up my internet while repairing neighbor's internet They have spliced my wires before, decreasing my speed to 25% of what I was paying for, never reimbursing me for the 2-months before this was fixed They have disconnected mine to connect someone else and the new they've just flat out disconnected me Technicians don't show during their scheduled times I've been out of service for days and the technicians didn't show today Credit on account is abysmal They have a monopoly in our area and know they can do whatever they want I would have switched providers if I had an option I'm always connected to someone in India that only half understands English so when I explain the problem they're useless in helping Utter garbage

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I am writing regarding an ongoing issue I have had with AT&T since I switched from T-Mobile on Sept 23, in the Corte Madera store in CaliforniaWhen I signed up for AT&T I had been informed by the Sales Associate that because I was switching from T-Mobile I would be eligible for internet for lifeI told him I was moving out of the Bay Area to Dallas Texas and that I would be interested in the offerI asked him if it was available in Dallas, he informed me it was nationwide (asked Sept 18, 2018)I was told it could take up to billing cycles and it would be applied to my accountI also had a coupon for $gift card for signing up with AT&T, which he told me he could honor in the form of a $credit and a $gift card after some time and many calls this portion of the offer was

Canceled service with days out of left in a billing cycleAfter being hung up on and promised refunds but then transferred, the final person told me no, no refundsHow could they refund me, my account is at zero she said
Uhh? What? That's a cute way to form a logic tree that doesn't allow the customer to ever get a refund, but it's just from their business modelI don't care about their business model, I care that I paid for a service that I am not using so I want the refundWell long story short, I never got mad - I often do but this time I didn't - but I did ask for a manager, the rep said one would contact me within an hour and that was going on hours ago now*smiling/crying emoji*

Accnt#XXX-XXX-XXXX-XXX
this account was closed on December 2, All lines in this account were moved to another account; ATT failed to close accnt
Back on November 10, 2016, Nestor McKinney Business Account of Spring Mobility at XXX-XXX-XXXX started a process of moving our account to a different type of account within ATT Mobility; this process was completed on 12-02-The old account XXXXXXXXXXXXX had to be closed on 12-2- ATT Mobility failed to close the account and continued to bill TOTAL QUALITY BUILDING SERVICES to the present

I received a letter in the mail from AT&T offer Tservice for dollars I was charged dollars for the service
In February, I received an invitation from AT&T to upgrade to Tfor dollars a month As we were considering canceling our U Verse service, I called to the number listed on the letter to confirm I would get the service at Dollar a month and she assured me I would When the bill came in, it was for dollars a month I called ATT CSR on Mar and explained the entire store On this call the CSR assured me that they would honor the offer and give me credit because I was not receiving the Tspeeds He said he had to check with his supervisor on the offer amount, but did say it was approved Additionally, he stated I would see the change in a few business days I waited, but there was no change on the billing I called again on Mar This time the CSR stated he could not give me the service for dollar per month, but could offer it at

Service Type: Residential ServiceAccount: XXXXXXXXXXXX XXXXXXXXXAccount: XXXXXXXXXXXX XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1WiFi has not been performing to its capability, multiple technicians have been out to repairThe WiFi has caused us to not be able to use it and resulting in overuse on our dataThe technician even stated that att does not have the correct router to provide sufficient serviceThe company billing is so construed, to best understand we must talk to someone but that is a process in ourselvesThe last time we talked with att, we dealt with over representatives and more than five hours on the phoneAt what point does a consumers time and customer service to them become a priority? The end result was a credit and minor increase in dataTwo days later, overage texts begun coming in which was something att assured us would not occurAtt states the only way they can

AT&T has the worst customer service I have ever experienced The language barrier is a huge problem The agents only seem to know canned answers and don't listen to the customer Even the responses from AT&T on this page use improper grammar, most likely written by someone who doesn't speak English very wellBy using agents from overseas to save money, they will be losing customers because of their poor customer serviceHow much money will that save? I spent over four hours on the phone with these people and they resolved nothing! They cancelled my Mother's phone service for no reason, and took no responsibility for their mistake I will not recommend AT&T to anyone

Bill was incorrect times (never applied promotional rate) Did not apply promotional rate to internet service upon exit of DirectTV relationship Was overcharged almost double every month and charged tons of miscellaneous fees Did not resolve issues upon phone call (about of them)
Product_Or_Service: TV and Internet Bundle
Account_Number: ***

This company is the worst business I have ever dealt withI have had AT&T for years and some months nowFirst year was fine, then I had to move and do a transfer for which they TOLD ME NOT TO CANCEL anything even though I didn't want the TV package anymoreI get to the new place and they set it up and I then cancel the TV like I wanted and internet was upgradedNow with this upgrade I had the worst experienceAs soon as we upgraded the internet, internet didn't workCalled customer service (who didn't know a thing about their job, I was telling them how to check to missed connections and resets) who treated me like I was a complete iSo I end up having to do this call thing times because each time someone has messed up the account and I still have no internet (total time on the phone was close to hours)They then have to send out a crew, but wait! not until Monday, so you'll just have to go without internet for days and still pay for itTech comes out, and a wire has been snipped by the previous tech and they have to change out all the wiring (at least I didn't get billed for that)After he's finished, everything is looking gooddays later, I'm getting a bill for a $installation fee because I had transferred my cable to the new place, for which they told me not to cancel before moving JUST SO THEY COULD BILL ME THE $AND THINK THEY COULD GET AWAY WITH ITYes, they will charge you for a transfer of the receiver that you yourself transferred and then connect it to their system via computer in seconds, FOR $Call up customer service againFirst guy doesn't have a clue what's going on and I can hardly understand what he's saying because he's mumbling and just reading the bill in front of me that I know is wrong and he's telling me it's notSecond person was going well until she HUNG UP ON ME (I was in no way being rude or hang up worthy)I was then transferred to a third person, Sherry; who I have to say was the only one there with a brain, figured out what the issue was and got it resolved in just a few minutesIf my area used anything except AT&T I would have switched the moment the internet issue occurredDO NOT USE AT&T

Direct tv did not show up to three different installation dates that they scheduledBecause they did not show up they promised a credit to my accountI never received it and when I called to find out about it they said it was not in their notesI asked them to listen to the recorded conversation of the associate telling me that I would receive itThey said they would review the recorded conversation and get back to me within hoursThey never go back to me and when I called back a few days later they acted like they didn't know what I was talking aboutNeedless to say I have not received my creditThey also promised me a dollar visa gift card for bundling my packages but only sent me a dollar gift cardWhen I called to ask why they said it only said that I was supposed to receive dollarsI once again asked them to listen to the recorded conversation and they said they would and get back to me but never didWhat direct tv is doing is promising things becau

Paid a bill of and never was credited
a payment was made of and I got the following in a email
You added the following scheduled payment(s):
Service Type: Internet
AT&T Account: ***
Payment Method: BankDraft
Account Number: xxxxxxxx
Confirmation: ***
Payment Date: 05/01/
Amount: $
I called in because it was never creditedI talk to non american people who do not understand thisI emailed the proof to ***@att.com on 5/and no one has gotten back to me and when I call in they do not understandits been over days and nothing has been doneI want something doneeither refund the amount or credit to my account
I have am email and screen shot of the payment

The customer service reps especially on the weekends and night shifts are practicing illegal practices AT&T is not looking into this fraudulent activities, which has happened to me on two occasion The rep will offer a promotion for technical issues that they not only actually resolve but the promotion is never true and when you contact someone else with proof, they don't hold the offer that is in the chat that was offered and agreed upon I was also, told to shut down my chat but I kept the chat anyway because this had already happened to me once before AT&T are offering things in an illegal manner and the leadership, management, and supposed supervisors are doing zero about these illegal practices I will have enough proof the next time this happens to contact an attorney and sue AT&T which is what I will be doing; as AT&T has had enough time to fix this current, ongoing issue

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been with AT&T for many years, but had to stop cell phone service with them about years ago because I could not call out or receive calls unless I walked outside.They offered no help
My current problem is that I have direct tv with AT&T, but it seldom works.A rep from AT&T told me I could probably go back to U VerseI tried that and was deniedI called and talked to a tech to help me with this problemHe told me he could not help me unless I was having problems at that particular time.My only recourse is to pay them $to pay off the contract
I filed a complaint with Revdex.com about a month ago, but have not been notified by Revdex.com
Can you advise me on what to do now? AT&T will not help , and Revdex.com has not replied to my first
complaint against this company
Product_Or_Service: direc

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Multiple issues with customer service I have a scheduled move so I called about weeks prior to moving to begin the process because of my past interactions I figured it would take multiple tries for them to get this right I spent over minutes on the phone with someone who took all my information, reviewed my account, prepared the services for the move and told me that I should be waiting to hear back from them on changing my land line number as it was not able to be ported, a seemingly common issue as I have had this before with another provider in the area a number of years back I had not heard back from them within a week so I called to check in on my order and it was at that time that I was put on hold and disconnect numerous times with no call backs See they ask you all this account

A little over a year ago I called At&t to order their internet service for my home and was told I couldn't get it at my home address even though my neighbor right next door has their internetI let it go until my sister who now lives on the other side of me had At&t internet installed in her home on 10/20/right next door to meI once again called them to order internet and ***,who I spoke to at first told me I could get internet at my address so I told him yes I want to place the order for tv/internet bundleHe managed to get my tv order to go through but was having trouble getting the internet order throughHe transferred me to someone who could fix this and when this lady come on the phone she told me that I could not get internet at my addressNow how is it that I live between two neighbors that have at&t internet but I can't get it at my addressMy sister lives on the left of me and my landlord lives to the right of meThey both have At&t internetThe technician wh

After the storm and power was restored I noticed my internet and cable was not workingI asked my neighbors in my building if they were having issues and they said noI called and spoke to a representative who kept me on the phone for over minutes to trouble shoot and said my power box was effected and they needed to send a new oneTwo days later when it arrived I called back to let them know the new one was plugged inThat person then said no, it's not the power box there is an outage in the area and it will be resolved within 24-hoursAfter hours pasted I called and they signed me up for a text blastThey said this would allow me to have updates without having to callI received a text thenfolkowing day saying the outage has been restored and everything should be workingMy internet and cable were still not working so I called againThey said the outage is still not fixed and I just got that text because others in the area were restoredhours later I called agai

AT&T sold me the BOGO deal on a set of two iPhones months into the contract I still have not received any credit for one of the phonesI am still paying every month for itThey acknowledge that I did get that deal but it was entered into the system wrong Now they say there is nothing that can be done about itToo bad, I don't get the deal I have spent countless hours on hold and talking with them over the past months

at&t charge me two late fee and refuse to change itThey also took my bill from to within two months
at&t charge me two late fee and refuse to change itThey also took my bill from to within two monthsThe bill was supposed to be for two yearsI tried to handle this but they refuse and hung up in my face

This was one of the worst customer service experiences I have ever hadIt was so bad that it exacerbated my disability! My partner and I both purchased apple watches and I phones through AT&THowever, my service wasn't working at my new jobI entered the store on Saturday and was told by the manager that there was nothing they could doI then asked if I could change my service to VerizonHe told me that since I had purchased my watches within days that I should just go online and buy them out of the contract and then return themI bought them out of the contract and returned the next day to return themHe then told me that I there would be a $restocking fee per watchI became very upset and started cryingHe continued to be rude and unhelpfulI had spent hours on the phone with AT&T prior to this interaction and was tired of being lied toI was then told that since I had bought the watches out of contract that I was unable to return them at allI have a medical disability and became so upset that I started to have heart palpitations and felt like I was going to faintThe manager was rude and did not offer any type of help or supportHe told me I was rude and kicked me out of the storeI leftMy partner told him I had a disability and that she was worried about meHe told her that he did not care about my disability and that we were both rudeHe refused to acknowledge that he lied and had told me to purchase the watches out of contract and then could return themWe left and went to the AT&T store on Michigan AvenueThey were nice and apologized for the bad service we had received from the Canal street storeThey returned the watches and waived the restocking feeThe manager on Canal street was rude, lied to us, and exacerbated my disabilityIt was a terrible experience