AT&T

Elder abuseAtt constantly promises lower bills if you make changes, then charges me triple! I was promised that if I bundled it would be per month and my last bills have been over
Product_Or_Service: Direct tv, att wireless, internet
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : AFTER REFERRING MY MOM FOR AT&T/DIRECTV SRVS I WAS TOLD THAT MY MOM AND I WOULD BE RECEIVING $DOLLAR VISA CARDS THE INSTALLATION NEVER HAPPEN ON JULY 6TH LIKE PROMISED THE TECHNICIAN NEVER SHOWED OUR APPOINTMENT WAS MOVED TO JULY 13TH???? FOR THE MIX UP MY MOM WAS GIVEN $CREDIT BUT THE TRIED TO TAKE BACK THE VISA CARDS UPON SPEAKING WITH SEVERAL THEY GAVE MY MOM HER CARD THE TRIED TO DENY EVER SAYING THAT I EXPRESSED TO THEM I HAD COPIES OF THE ORIGINAL ORDER IN MY EMAILS UPON ME TELLING THEM THAT MY EMAILS WERE ERASED I HAD TO RESET MY PASSWORD THAT I HAD FOR YEARS AFTER COMPLAINING TO SEVERAL PERSONS STATING THAT I WAS AWARE WHAT THEY HAD DONE
AND THAT I WOULD BE REPORTING THEM TO THE Revdex.com AND ANY OTHER AUTHORITIES FOR THEM INVADING MY PRIVACY HOURS MY EMAILS WERE RESTORED I HAVE

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0Long time customer attI have home phone, uverse, internet and mobileHave been having horrible service in the house with internet and cableLots of freezingHave had several techs come out, each saying something differentExcuse after excuse, days off work, hours on the phone! Now I can't even get a call backI understand there will be problems...but when paying close to to a month for service...you want it to workI work from home part time, and no service makes it very difficultI would like the problem solvedIf a problem can't be solved, then I would like honesty, and I will try a different routeMy house is small, I don't understand how there can be so many issuesI know it's more then me, because my neighbors complain too and get nowhere!

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have a home line that is used on a regular basis however my daughter made calls on the lineWhen I discovered this, I called AT&T and the representative told me that we could change the plan and when the invoice was generated to call back and they could make an adjustment to the statementToday I called AT&T and they can see where I changed the plan but have no knowledge of their employee stating if I called back, they could adjust the planI spoke with a supervisor who simply told me they don't make adjustmentsI asked why one of his representatives would tell me differently and he had no answerI asked again for an adjustment and he stated their policy that they don't make adjustmentsI explained that I am a single mom on a limited income and really needed his help but that didn't make a dif

Service Type: Residential ServiceAccount: XXXXXXXXX Account: XXXXXXXXX Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T uverse offered me a new high speed router with the condition that I return the old router using he UPS labels they providedA penalty of $would be assessed to my account if I didn't return it within daysThis was late June or Early JulyIn late August I noticed my bill was too high so I called AT&T, gave them the tracking number from UPS and explained that I had returned the routerI was told the amount would be taken off of my bill before autopay took the money out of my accountThis proved to be falseI was overcharged $After complaining I got the full amount of the bill deposited back into my account and was told I could pay the remainder of the billI waited until the next bill was due and saw the total of the previous bill, the total of the new bill, plus $

The past months I have spoken with the customer loyalty department about lowering my billAfter being transferred to at least three people upon each phone call I was promised a bundle and my account was creditedThree days later the credit is reversed and the bill is double what is was beforeI am so disappointed in AT&T and their promises

I signed up for ATampT U verse tv in april 24th talking in the phone after I received a letter offering UTV channels for a monthhundred channels high speed internet and home phoneI still have the letters with me I paid the first month and when the next bill came I saw they were charging 30.00US for internet Wasn39t it included I call then it was June 20th and someone named *** explained to me that I was wrong it couldn39t be possibleI told her tha I need the price and the service I chose back in April and she said the only thing she could do is to give me UFAMILY with channelsSo I was loosing channels right I asked if this package had SPROUT for my granddaughter and she said YESI have been trying to watch tv in my house and I don39t have anything to watch Not even SPROUT I can I don39t know what is going on why they treat clients like they are nothing it is what I am feeling right nowToday June

Set up service in 11/On the installation date an att representative stated that he cannot set up direct tv services but has to set up att U-verse and everything else as far as contract terms would stay the sameThe original terms were as follows: tv service for one year, two phone lines, and two iPad with gb internet service( not unlimited)
First we notice that the wifi/ internet is not set up correctlyThe iPads showed that they were connected to wifi but the wifi was never onThe iPads started getting charged for internet usage (data) when they were to be using wifiRepresentatives States that he will change the iPads to unlimited to prevent a humongous data billThat I need to call back to change them back to 1gbHe credited bill so I would not pay for the $per line chageI call to change it- they can only change one line and that there is an error on the otherMonths go by and about phone calls to change it back with getting charged $on the one iPad line

In October I had a cellphone data plan that allowed my tablet (also on ATT) to sharre the data for an extra $per monthI Ported that cell phone service to T-mobile That month, which should have canceled the data plan being billed to that cell phone acctInstead, ATT moved the data plan to the tablet instead of canceling it, changing the charges for that tablet line from $per month to $I never requested or authorized a data plan on the tabletTo be clear my bills prior to that show that the data plan was billed to the cell phone and that the tablet was being billed seperately, simply to be able to share that dataTherefore when all services to my cell phone were canceled, that data plan being one of them, the data plan should have been canceled not moved to my other line without my consentI spent hours with customer service back in March, to cancel the tablet line as I was still being charged for the data plan even though I didn't use it because I thought the da

Direct TV owned by AT&T recently installed my satellite dish and damaged my roof in doing so It has taken 5+ calls to try to rectify the issue, but nobody calls back or sends the information needed in order to complete the claims process Easy to get ahold of a sales associate, but nobody can handle claims As time goes on my roof becomes more and more damaged from rain
Account_Number: XXXXXXXXXX

Started service on July with a price guaranteed for months of $for internet service and $for the Select tv package plus taxes and feesSince 10/the tv package price jumped to $I have been calling since 01/02/to complain and to cancel an extra package ordered on 10/17, the 'Deportes? package for an extra $because we were able to see only of the promised channelsSince first contacting AT&T I have called them at least times and spent and average of minutes per callAs of today, 02/27/18, the bill still has the wrong price for the Select package and they still charge for the Deportes channels canceled as of 01/02/Furthermore, my service has been interrupted and they demand we pay the wrong bill for the service to be restored before any credits can be given to the account
Product_Or_Service: Internet and tv service
Account_Number: XXXXXXXXX

I called in to cancel my U-verse bundle (phone/TV/internet) on 9/19/and was given instruction where to send my internet and receiver via UPS On 1/28/I received a bill stating my services were being temporarily disconnected and that I owed $ I called support spoke to *** and *** was told my services were never disconnected and they would do it now, stating they showed receipt of my equipment return, but no cancellation I disputed that I had not been using services and was told it was being emailed to me, I explained that the amount owed was unfair and that I should not have to pay it On 3/12/2016, I spoke to *** in retention who informed me that cases were submitted on my behalf to be review and both were denied because even though I did not use the service a signal was still be sent to my address that I was being charged for On 3/22/I received a final bill stating I owed $due in days or it will go to collections I tried to plead my dispute an

I originally signed up for At&t mobile service bundled with Direct TV and UVerse Wireless internet in January of for a two year contractI paid over $to initiate servicesMarch 24th of 2017, I put a request to move my services to my new address at *** ***My services were confirmed for the transfer and my dates were given for installation of my wifi and cableOn March 28th, a technician came out to install my UVerse Internet ServiceHe assured me that service was up and running and all I had to do was bring my router from my old home, plug it in and I would be all setSaturday, April 8th, I finally move into my new place and a technician came out to install Direct TVHe was unable to due to the fact that my dig spot was around a gas lineI was instructed to call Mrs.*** so they can come out and find a spot to digI did just thatThey came out on Tuesday April 11th to complete that taskOn April 8th, I brought my router from my old home

We signed up for $int/cab bill and every month since July it's been $140+ (so double)I've called 3x's and my husband twice and every time they have not given us an actual logical explanation why it's always doubleIt really has us upset to the point we want to cancel but the fee to cancel is $(which is cheaper than our bill)I'm a business owner and I just can't believe this company gets by with ripping people off as suchCOMPLETELY REGRET EVERY USING THEIR SERVICENot to also mention, I was in tears because I was so frustrated at our last callUghhhhh

Their a bunch of crooksI terminated my contract early and I asked if there is an early termination fee and they said all I owed was last month's billThen I got hit with a $early termination fee in the mailSo I got charged for them to click one button on on their computerSomething most providers won't doI completely hate att for being such a bunch of crooks and I don't recommend it to anybody

My year old mother relies on her landline that dies after almost every heavy rainfallAT&T records show that this occurred six times in and six times in Today is Jan 4, and it begins againAlthough she has a little flip cellphone she seldom remembers to charge itA permanent solution needs to be implemented by the phone company! We are so tired of going through the repair routine over and over knowing with the next storm it will happen again

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We suspended my mons phone(land line)cable, and internet while she was in the hospital (since Thanksgiving), yet continued to bill her for all three she gy out of the hospital for (days) they could not get her cable to work, saying her bill was past due when she was paid up (auto-draft to credit card), Phone line worked for a couple of days Workers never made it out for days to get her cable up and running
Mom fell and broke her hip and went back into the hospital before service was connected AT&T continued to bill her for service that were never reconnected, plus charged a reconnection fee She has not been home since, and they are still billing
They said we did not call them to stop service, but on the other hand they said her account was not suspended due to billing So who

My dad *** *** ** has internet service and is being way overcharged and the representatives refused to assist him tired of having to complain
My father and I both are tired of At&t ripping him offHe called and I have called to try to work something out with themOn March 1st he called and said his disability check would be late and if they could work with himThe representative said yes they would fix the fees he was being overcharged for, but failed to put it in their systemWell since there is no note of anything they refuse to even work out payment arrangements or anythingThis is not the first time for them to do thisThey do this to my father every monthHe is a senior citizen on a fixed incomeI am tired of this companyThis is the exact reason I along with other people I know dropped their servicesSomething needs to be done with At&t!

In February of 2016, I signed up for AT&T internet and Directv, both of which are sold and billed by AT&TIn early March of 2017, I received my bill for service for February and my Directv charges changed from $to $per monthMy contract for Directv is a two-year contract and I was surprised that the charges changedUpon contacting AT&T, they advised me that the rate of $was only for one yearHow can the rate change in mid-contract? They said my sales rep should have informed me that the charges would only be effective for one year of the two-year contractI was not informedIf I had been, I would not have signed up for the serviceI am on a fixed income and can't afford to have my bill increase
Product_Or_Service: Directv Satelite TV
Account_Number: ***

Internet worked poorly for monthFinally had to replace router but still bad service so cancelledWant install charge refunded & ET fee removed
Signed up for home internet service and it was installed effective 7/5/Paid $installation feeService was very spotty and for the first month I had to frequently reboot, call technical support for guidanceService rarely worked for 1-days at a timeFinally had to replace router, which happened 8/5/Service was still bad after thatAlso, we needed remote access to our home office PC and the ATT router worked poorly in accomodating thatSo for all of those reasons had to cancel ATT serviceAn early termination fee was assessedI called several times to appeal that decision and also to request a refund of the $installation fee, but both requests were rejectedThe last call with ATT was on 10/3/The supervisor who I spoke with on 10/3/said my only option would be to sue ATTI responded that since I am an attorney