AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Hello,
My name is *** ***I want to file a complaint to AT@T about withdrawn my account more than its suppose to be as their promisedBelow is the story of the situation
I first had DSL home internet service with AT&T back in June, The price for the service was $a month for monthsIn June 2015, I called back and want to cancel my account with themThey asked what is the reason why I want to cancel service with themI told them that in year of their service, my connection was down seem to be every month and halfThe sale agent was apologized and want to offered a new plan for $27/month for months contract since the old promotion is no longer aroundI accepted the offeredShe asked me that is best for me to set up EFT(automatic withdrawn for $27/month) I then

I'd give it zero stars if I couldMy mother is elderly and cannot hear well anymoreWe have a caption phone for her so she can read conversationsShe moved months ago and months ago her phone stopped workingWe've called tech support, tried to get someone out to fix it or run a landlineThe one tech that did show up (days late) said "I don't do that, you'll have to call and set up another appointment." Who else do I need to call?!?! The representatives don't know anything except their scripts, and won't give you any specificsAbsolutely the worst customer service I've ever had with any company

Bogus early termination fee
Was charged account charge for bundle early termination fee
Worked with customer service to find day when my contract was complete and there would be no additional fees Used the date they gave me
You have my authorization to listen to tapes or my conversation with your agent

see below
see below

Increased internet bill with no notice, unwilling to offer a "loyal customer" the same service or even cost provided to new customers
I am a customer for AT&T "Internet stand alone""Promotion expired" and my bill went up 50% without anyone informing me of this rate hikeCalled to speak to customer service, spent minutes on hold, called back and was told this office is closedThen spent hours being transferred to various employees trying to resolve the issue on their "chat" function onlineWas finally told that to resolve anything, would need to call the same number again tomorrow
Called today to speak to someone in Customer Loyalty departmentI mentioned that new customers are offered a rate of $40/month on 50mbps internet (plus a $visa gift card), while we are "loyal customers" who are now being charged $for 24mbpsThe best promotion they could offer, after hours of hassle, was ten dollars off - so I would pay $a month for 24mbps, when a new custome

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In March, we bundled our Uverse and phone services with ATT Since then, the bill has been messed up every single month, resulting in 1+ hours PER MONTH of me getting on the phone or chat with them to clear it up We finally canceled our service (Internet, TV and Cell phones) in August (11th), and ported our numbers to another company I waited until September (12th) to pay the final bill, and found that they did not cancel all services and were still billing me I called and talked to *** *** (?) on 9/and was told that I would be getting a credit for all of the overcharges from after I canceled ($346.27), and that I should be receiving a $rebate check for overpayments That did not happen, and I was turned over to collections On 11/18, I chatted in with *** (transcript available

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1At the beginning of July an AT&T personal was working at the alley of my house when I was arriving homeThey told me they were doing some type of upgrade on the system for the areaWhen I came inside my house I notice I did not had phone line nor internet serviceI called AT&T and they told me that they needed to send a technician to check what was wrongThe technician came and say that it was going to take 1hr and be ready which was more time than what he say and by the time he came back there was no body homeWhen I got home I notice that I still didn't had serviceI call AT&T again and they told me that another technician was going to comeAs soon as the technician arrived he told me that I was going to get a charge of $plus taxes because he was the second technician who cameI told h

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When I signed up for services (Direct TV and At&t uverse internet I was advised I would get a $Visa reward card for each serviceI should have gotten a total of $Upon recieving the cards in the mail that do not work I am told that I cannot receive any type of reward because my mother in law has recieved a promotion at this addressI advised them that my mother in law passed away over months ago and my husband and I have just moved into this residence and that I could prove thatThis is a brand new account IN MY NAME, I was promised reward cards for signing up for service and it DOES NOT state that you are disqualified from getting a reward card if someone other than you recieved a reward at your address EVER
Product_Or_Service: Direct tv and uverse internet
Account_Number:

Surprised I took he time for this but it is necessary
The issue- Total breach of contract, they are over billing me, lied to me and customer service hold times are horrible
It start about months ago when I final took the time to see why ATT
(internet) was charging me $a month for my monthly internet service vsthe $a month buddle I was offeredWhen I finally got ahold of someone they informed me there was never a bundle offer appliedSo for months, they have over charged meAfter taxes, it came out to about $of over chargesFast forward 6+ hours of hold time, 1+ month, and A supervisors supervisor, that never called me back I had to keep bugging her, I final negotiated a discounted rate to compensate for the over chargesI will recoup the over charges within 12-months, I was fine I thought = Fast forward again, months ATT is up to it again $10+ over charge a month, didn't waive my activation ($35) as promised and there alleged

I was told that if I got AT&T cable that I would be given a $reward's cardI then was sent a letter to apply for this card online...But, when I tried to apply it stated that I was disqualified, I called to see why & was told that because they had to fix the internet service ( that had just been installed in my home ) I no longer qualified for the rewards cardI explained that their service was not working and no use to me if l could not use itI stated that I would be contacting the Revdex.com for their advertisingThe Rep said that she was going to put it throughBut when the rewards card came it was for only $and not the $as promised if I got their services
Product_Or_Service: Cable & Internet
Account_Number: XXXXXXXXX

I go into the store in San Antonio, TX on San Pedro to have them look at my phone because it went out after only monthsPrior to the phone going out, it got really hotThe store was empty but I still had to wait to be seenThe Techinician I had didn't know what she was doing and pulls out this magnifying glass and stared at the top of my phone where the camera is locatedShe tells me oh you have scratches on your phone that's why it doesn't workNow keep in mind my phone is in a protective case and I've never dropped itI ask her to show me where I had scratches and instead of doing that she asks two other co-workers if they saw scratches and of course they glance at my phone and says yesI looked at them all as if they were on drugsThey then tell me we can't help youYou have to buy another phoneI was furious and left the store only because I was on my lunch breakI called ** and they asked me to send my phone to their repair center** replaced my phone for free and told me I didn't have any scratches (as I knew that) and my phone was probably defective when manufacturedI just got a bad phone but the fact that AT&T tried to extort money from me made me even more irate I was with *** for or years and never had bad customer service and only went to AT&T because of my husbands job If I can get *** to take on some of this contract/phone purchase, I'm going back and I'm canceling my home *** service as wellStay away from this place.....you've been warned

ATT's Fraud Department is 100% unreachable They are NOT protecting your identity or account information How do they have an A+ Revdex.com rating with over 95% negative reviews?????? Revdex.com, you're doing it wrong

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Att offers direct tv as one of their services fail to let know people that their actually two different companys see complaint ref number #XXXXXX where direct tv drop my contract with out penalty's, before I took the deal with direct tv I called att and ask them what wilp be the price without direct tv for internet only they say dls now they are talking about dls on an e-mail I recentlyRecibe from att( unacceptable)
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1Att kept increasing our bill for phone, internet and direct tvWe canceled our phone service and internet and went with a different providerWe received a bill from ATT with a credit for the phone and internet service for a partial month, but they added a cancelation fee, saying we terminated our service early but we signed no contract with themThey said even if we had the service for ten years, they would still charge the They never told us there would be a termination fee and refuse to waive itWe should have been notified of this before they hooked up our service and it is unfair for us to have to pay this astronomical fee

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My internet went down at 9:Am on 08/28/, by AM I called to request a repair tech and then was placed on hold for minutesI then hung up by 10:and recalled requested to speak to supervisor after another twenty minutes on hold then promised that a techcome out between to pm and promised a small compensation towards my bill I waited , and by 4:was told that he is running late , finally showed up at pm but said the problem was in maintenance room and it was locked and the manager only has the key , was told that he will come by am next morningWaited by am and he never showed so by 10:called AT&T again and got through to the supervisor and explained to him what was happening and that I was using another telephone as my main house phone is a magic jack that alw

They are dishonest, Do not trust themJust they make empty promises

year customer with DirectvFiber service gets established in my neighborhood and they send out sales reps to convert from XfinityOffered a bundle price of $to retain current satellite package with new serviceBilled nearly doublemonths of back and forth and they suggest I downgrade packages to reduce my cost I will never do business with this company again!

My wife and I were looking into a property to buyHaving high speed internet was a deal breakerWe contacted AT&T Uverse multiple times before putting a bid in on the houseWe were guarunteed multiple times that we could get the UVerse serviceWe put the bid in, got the home, signed the contract for AT&T to come install our UVerse internetI take the day off on their scheduled appointment time/dayNo tech shows, I call AT&T...the tell me a message was left on July 4th that they could do my install days later, I never got the message, their was no voicemailWithout any calls, they canceled the install telling me we can't get thieir high speed after I called them to find out where the installer wasThey tell me I can now get DSL, which I'm told a day later, I can't haveI've now signed and bought a home based on AT&T's fraudulent lies about service to our home, I signed different contracts with them stating THEY would give me interent, and they have now broken their contra

AT&T collected an unauthorized payment from my account
AT&T collected an unauthorized payment of from my account on yesterdayI called to resolve the issue I stayed on the phone with over different reps for over and a half hrs the issue was not resolved and I was handled with such disregard I was literally in tearsEveryone could see the issue but no one could help reverse the payment I was simply trying to get a payment reversalA customer service rep even told me to stop payment whichwouldcostme why should I pay fees in addition to the bank fees I've already incurred due to the over drafting of my account because of the unauthorized paymentThis is isn't the first time this has happened so I'm not surprised I can only imagine how much money AT&T steals from people's accounts who have a little more in their accounts and don't notice a random $coming out of the accountAfter much mental anguish and hrs later I finally called back to give AT&T one more try to corr

If I could rate AT&T as a positive experience, then I wouldWe made a request to transfer our internet service weeks ago because we were movingFirst I was told that it couldn't be done until a week later since that's the next appointment available so we took itUsually week just to transfer services is not ideal but we accepted itOn the date that the service was supposed to be transferred, the tech never came, no one called me to tell me that they were running hours behindI called to ask why they had missed their appointment time and the rep said they were running way behind but that a tech would definitely be out there within the next hourAfter hours had past I called a second time to see what's going on, the second rep and the manager promised me that the tech would be out here that same day but they never came or calledThe following day I called to see what happened and what they were going to do about it and I was told that they weren't able to get to me but that the earliest they could come was now going to be another weekI always thought that first come, first serve was the rule but I told them if they couldn't come that day or that weekend to cancel my service so they said ok to cancel my serviceThey didn't even care to lose my service and I pay my bill on time every timeThey didn't care to keep their word as a business and provide the service as promisedThey said that it was a 3rd party technician who didn't come and said he still couldn't make it for another week but he's not under the control of AT&T so he can do whatever he wants without being reprimandedThe next day they continued on to those customers that were scheduled that day but didn't go back to those customers that had been missed the day before
After speaking with the retention department, the guy said he would still have a tech come to connect a slower speed internet so we could keep our discount from the bundle we hadThe new service order was set for the following Tuesday but of course the tech came on Monday when there was no one home to let him in and he just left the equipment at the door but didn't hook it upNow today I'm on my 3rd request, even after a request to terminate my service, asking that when they come today, that they hook up a faster speed like we had before the move and the rep said yes that they could do it and they would be there today between 9a-10aIt is now 2:00pm CST and no one has shown up and I'm still waiting on reps to call me back with the status and the last lady said give her a couple hours to wait for a response from the dispatcherWell a couple hours from now they'll be done for the dayNow I'm in a situation were we actually do not have a way to get internet at my homeI've relocated and didn't realize that AT&T was the other internet option at that new addressNow I'm going to lose my business and my kids and I are not going to have the convenience of doing our homework online at home thanks to AT&T
How can AT&T still be a thriving company? How can they be allowed to take money from customers and not deliver service? If there is no other internet/phone service providers to compete with, how long will they be able to rip us off? I would rather not have internet AT ALL before I give a dime of my money to AT&TThis should be against the law for a "real business" to be able to take your money and don't have to deliver as promisedI have lost so much business just trying to get internet transferred for the last weeksI will be sending this same complaint to their corporate office
WHEN IS IT GOING TO STOP?!!!!!! WHO IS GOING TO DO SOMETHING ABOUT IT?!!!!!