AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1At&t customer service lied by indicating a credit applied then sends bill for amount they credited I call every month to have them honor their adjustment today la la said there is nothing she can do told her that *** and *** in loyalty indicated a credit to retain my business I have been a customer for years I'm tired of the lies horrible customer service

AT&T charged me for an extra month after I switched to T-MobileThey said I cancelled one day into my next month which isn't trueI paid the bill after being told by the customer service rep that it included all charges for unpaid phones and the month that I used one day of would be pro-ratedA month later I received another bill and they explained that the other bill wasn't my final billI was a good customer for almost years and this is what they do when you decide to leaveI have now disputed the charge with my credit card company and will be filing a complaint with the FCC and attorney general

DIRECTV NOW service NOT WORKING
I seriously thought DIRECTV NOW would beat Sling TV for reliability and streaming stability - but seriously this is turning out to be way worse than Sling TV ever was
I overlooked the fact that there is very little in the way of VOD and hour rewind, even though your claims of VOD is a complete misrepresentation
I'm constantly getting QPerror's, VOD will start to play but minutes init will freeze then skip forward minutes and freeze again
Constant buffering during prime timeI totally get it that I'm getting a discount on the "Go Big" package but it's just not worth the itit's not worth the headache trying to get it to work!
Why should we pay you guys to BETA test for you? You have 100s of customers complaining about poor inadequate servicemoreover, At&t/DIRECTV NOW don't have customer service! The social media and or techincal chat is absolutely shameful
These blaket cookie cutter response are nothing short

While their cable installation process was swift, I've had the internet installation rescheduled three times without warningCalling the customer service line does not resolve anything as the representatives will give conflicting reasons for the rescheduling, often during the same phone conversation, and will not assist in any other meaningful waySeveral other complaints have been made about their installation services and online reviews for the local AT&T offices attribute these faults to the poor work ethic of employees

I was trying to move my business phone to att , it took months , I called the office of the president for att , I talked to Dina M*** , at the phone number *** , she was a great help , she said she could fix any problem , she is the wounder woman of fixing any problems I have everything fixed now

This company has violated civil rights laws, anti-discrimination laws, and consumer rights laws in their dealings with me They completely missed the window for installation that they promised, causing me to miss an important business meeting After promising the waive the installation fee, they did not deliver After separate conversations they refused to take responsibility for their promise to waive the fee suggesting that due to my heritage I was not to be trusted This display of racism and discrimination is absolutely abhorrent Upon my attempting to contact them again to resolve this issue and get service back they charged me a reactivation fee that was never mentioned in any of our conversations I requested that they show me the recordings of the conversations that they take to demonstrate their failure to fulfill their promises but they would not even do that Any potential customers should beware this malevolent and highly devious corporate scheming operations that masquerade as a well to do internet company Even now they continue to block access to the internet and are attempting to charge me fees for not paying the installation charge that they promised to waive due to their incompetence This is uncalled for and people need to hear of the treachery that they are willing to do to customers, apparently specifically to those of diverse ethnic heritage Their actions are so shameful and the authoritative bodies must find a way to penalize companies when they abuse customers like this Take heed fellow citizens, avoid this highly abusive company and make your voice heard if they have also discriminated against you, charged you hidden fees, refused to meet their promises, and refused to even listen to the phone recordings they always take for 'quality assurance purposes'

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I cancelled my services (phone and internet) with AT&T on February I had paid one month ahead, but they then charged me for February and March(I paid them automatically each month, so I didn't realize that they had continued collecting payments.) The company said I never cancelled anything, but when I asked them to look at their records, they could see that my phone number was transferred elsewhere on February Now they say that I never cancelled my internet serviceTheir records are wrongI should have had a refund coming for three monthsI am looking at a U-verst statement from them that says I will receive $creditIt also says I have $creditI cancelled my automatic payment to them for AprilRepresentative *** told me today (May 5, 2016) that I will receive about

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In June 27, I ordered bundled services with internet and directv I was having difficulties ordering online and was instructed to call so I did I had a prior bill so it was paid and the rep informed me that he could complete my order and honor the online promotions such as $rewards card and free installation so service was ordered both services were not available to be installed at same time then I receive a bill from internet services charging an install fee I disputed the fee and it was returned to my account however I began to get notifications of an outstanding bill when I contacted billing on August 7i was informed my bill was not combined but the fee would be waived now today I find once again I am in jeopardy of disconnection due to install fee and that the rep that took my order did

Well tech came to install I wanted to change my mind but he said try it for days if I don't like it I can cancel he gave me his number so within weeks I texted him he ask for account number I gave it to him I never heard from him again today I called in the lady said it will be early fee but if the tech gave me the correct info I would have called in to cancel he works for att and gave me the wrong info its not my fault I been with att for awhile this first time this happened I'm hurt because att wanna charge me a few to cancel but tech gave me wrong info please help

I inquired about service in January I was very clear that I didn't want a contract and that I was interested in internet and home phone service The price I was given at that point changed after the first bill and I was told to get the price originally quoted, I needed to bundle I was very unhappy that I was misled and called to talk about the possibility of cancellling I was told then that if I did cancel, it would be best to arrange for another provider to start service, then call and cancel with At&t During this conversation, or any other conversation at this point, was I told that there would be an early termination fee When I called a few days later to cancel, I was then told about the fee At that point, I already had a new service provider If I had known about the fee, I may have continued the service I have had horrible customer service trying to resolve this
Account_Number: XXXXXXXXX

I have attempted to start up service with this company 4-F.O.U.R times, twice online, once via chat, and once over the phoneI have had appointments, The 1st technician came out, looked around and said it would take roughly 4hrs, and then leftthe second one never showed, I just received a text message say*** sorry we missed you, and a voicemail around 6pm say*** that he wouldn't be able to make it out that even***, and that I should go on and reschedule my connection for a later dayThe 3rd technician that came out, only came out after I was given an estimated window of 9-11, no one was there by 3pm, so I called customer servicewhich--don't even get me started on them! So this last technician comes out at 5! I've been wait*** 8hrs so its bittersweetbut he was so nice and apologetic that I couldn't even stay mad at himApparently no one even knew about my service startup, and he was dispatched roughly 15-minutes before he arrived! Only to get there and see that the equipment near my home is outdated, and that the engineer*** team will have to come out and install fiber before anyone can connect my serviceFastforward 4days later and the customer service people have no clue what I'm talk*** about, and says that the system is show*** my service as up and runn***Yea, uhmno! I'll just take this as a signif this is what I have to look forward to with AT&T for the next 24months, I'll just pass! I have commitment issues anyway--thanks but no thanks AT&T
***UPDATE!!! So, within minutes of post*** this review, I received a txt stat*** that my engineer*** issue had been fixed, and that they could come out same day, within an hour to start up serviceOk, I've been off the grid--no cable or home internet for 4yrs (because of where I lived before), but anyway...I let them back into my life, and what happensTHE **$%*** ATT TECHNICIAN STOLE $OUT OF MY *** DRAWER!!! I cannot (and would not) make these th***s up!!! I filed a police report and reached out to customer service, but lookI should have just STAYED TF AWAY!!! Its just not worth it

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called on 08-05-to see my options for bundling my home serviceOnce everything was plugged in, I noticed no savings and a ten dollar increase in what I was paying without having everything bundledI instructed the agent, ***, to cancel everything and that I had changed my mindShe said she would and I told her I would hold while she reversed everythingthe next morning, 08-06-2016, I received an email confirming my order and when I called, I was told that I would be billed 2-business cycles before it would be reversed and that I was stuck until it cleared and had to be the one to call to rectify the mishap...Are you kidding me?? Knowing I could switch to another carrier, cheaper?? This was not disclosed at the beginning, during or at the end of the conversation with ***,the agent

AT&T forced me to switch from DSL to U-verse which meant that I had to buy another $modem for U-verseI did and I paid in full
After being forced to buy another modem, AT&T is now trying to charge me a $a month rental/lease fee for equipment that I had to buyThis is a very deceptive practice - like paying off a car and then the company saying "by the way, you now owe us a leasing fee"How can this monopoly get away with such a practice? I bought my U-verse modemPeriodI did not lease itCrooks! This company does everything they can to cheat youI have address it with them and refuse to pay a leasing fee on something I bought!

AT&T and DirecTV have horrible customer serviceMy bill total changes from month to month, and they can NEVER get it rightit'll stick for a month, then bam! They tell you, let me get you a different deal or promotion!! no thanks

After months of navigating the customer service labyrinth at AT&T/Direct TV with little result, I am forced to contact the Revdex.com
Beginning in November I had contacted AT&T about new cell, internet and TV serviceA bundle price with service terms was discussed and establishedThat estimate was in the per month rangeThe internet service needed to be expanded because of restrictions revealed at installation (not disclosed by the initial AT&T sales representative)
There are two issues
Issue 1: My monthly billing has risen to $despite a reduction in cell and TV servicesI adjusted the cell plan from Unlimited to 3GB; DirectTV reduced the number of channels I get and eliminated the "Free HBO For Life" originally promised in the bundling without any prompting
Issue 2: A payment of $to AT&T from *** was supposedly returned to *** by ***Neither I, nor *** has any record of that, or any other amount, being returnedDespite multiple attempts to resolve

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 3/14/I had total left hip replacementI had ordered At&T to originally install service on 3/but
Changed the date to 3/cuz I was not sure I would be up and aboutDirect tv was the service that was in placeOn 3/direct tv cut internet service off only leaving tv serviceSo here I was without Internet and phone serviceI had not been doing well and was being monitored for blood clotsWithout service I had no outside contactOn 3/At&T installed service.I could not walk upstairs or anywhere but the one room to see how things workedI found out today the all the tv's in the other rooms need different remotesBeside that I lost all info on my phoneThey sent a tech out the next day only to tell me it was not at&ts problem but my phone serviceThey told me to use my old IP

Please see below
I signed the contract for internet and direct TV for years about $per monthIt's about one year now and the bill went up to $160.00..I called customer service to discuss the bill and they told me my promotion expired..but they can't explain to me why..if I signed the contract for years it hadto be the same I don't understand when you in the contract and I don't get what about the promotion you talking about..I asked to talk to supervisor and she told me oh your contract with direct TV for years, not At&T and I told so if you said I am no longer contract with At&T I can cancel and looking for other company ? And she said she will transfer to loyalty department ..and some one answer the phone with out knowing my situation..I had to start my stories again and he told me he will transfer me to the different department ..I knew it right away they are playing game to transfer me around and end up to Spanish que like they did beforeI really needed some one loo

Awful customer service I suspended my account for three months due to the fact that I wouldn't need my phone When I went to turn it back on, they had charged for all three months and stated it was my fault that I didn't tell them to stop charging me and that they don't do refunds Then they refunded one month and when I reached out to try to get it resolved, they have yet to respond in almost a month

The only reason I gave a one star is leaving no star is not an optionWorst company ever!!! Bad customer experience, They have lied several times, told to call back and then more liesdisputes still not resolved

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0First, I?ve been dealing with this since August 18, Everyone dealing with this bill, who charged this bill, or who utilized these services is deceasedI?ve called several times to address this issue, but keep getting ?handled?I am really annoyedMy grandmother *** *** passed away in November of My father, *** *** passed away on August 18, I contacted AT&T on August 18th to request that they disconnect the serviceI provided my mailing address to send proof of the disconnectI did not, however, promise to pay a billThere is no money, no ***, no inheritance, and therefore, not my responsibility to pay a bill for *** *** *** *** *** *** I live in AtlantaI received a bill dated December 13, and contacted AT&T and spoke with *** on D