AT&T

I recently moved and set up a service installation appointment, they were going to waive all sorts of fees and charges because I was bundling with DirecTv, I received numerous texts and messages letting me know that they were on their wayAn hour after they were due I called and was told that my order has been cancelledNo calls, no explanation on who cancelled orderI rescheduled the service call for a week later and called half an hour before the window expired and was told that they would be on their way within that time frameThen I got a text saying that they might not make it by (they were now an hr late)I am a home based business and depend on my internet connection to work, they caused me to be out of work for daysThe morning of the second appt I got an email with a prorated billI will never recommend them to anyone
Product_Or_Service: AT&T landline and internet service
Account_Number: Acct #***

I would like what I initially signed up for
Good morning, I have an issue with my uverse service once again I was told my first bill was suppose to be and some change, I was told my first bill is always the highest, but it's almost dollarsIt's only suppose to be dollars a month with my internet included that's why I signed up for it so I could save some moneyI'm very confused and I honestly can't afford that bill you can also review the recording from the day I signed up for service and the day they installed service I had to call because I didn't receive the package I initially signed up for
It also says I was suppose to get a visa gift card I only received a visa gift card which I'm not too concerned about but I would like what I initially signed up for I don't want to be misled I'm on a budget as you can see I have to make payment arrangements on my wireless , it gets paid but if I have to do that how can I afford cable that dollars for cable I ju

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1These thieves have been trying to bill me for Internet I never hadI have been told times this bill was taken care ofIt would have never happened in the first place if the sale happy rep on the phone had checked to be sure we could get internet in the first placeI have now received another bill from a debt collector though I was told a month ago it was taken care ofI'm tired of speaking with it customer service people who can correctly do their jobThis bill had better get taken care of and our credit had better not be affectedThis is absolutely disciples and horrible customer serviceWe will be cancelling all of our services with ATT

I have made several attempts to cancel my service and every time I call I get transferred to a different department with no resolution
In may of this year I call about lowering my plan to something more cost efficient, when I was told I couldn't, I told them I wanted to cancel the Direct Tv part of the contactIt was never done and they continued to bill meJune 1st the suspended my service because my bill was past due, because they were charging me for services I told them to cancelI called on June to ask why it was suspendedI was told the account was past dueThey continued to charge for for direct tv and have no documentation of me calling to cancelAt this point I told them to cancel the u-verse as wellAt this point from the time I signed up last year with them and the two attempts I have made to cancel not one time was a contract or early termination fee mentionedOn June I got another bill with more charges on it for services that are not only suspended but I a

July I signed up for Internet service and 7/28/the installer could get the service working after three hoursdays later I still had no working internet so I canceled the serviceFor months now I'm still getting bills and money taken from my bank after many many hours of phone calls to AT&T telling me the bills will stop and my service is canceled but it never isI have never had any working internet service and I sent the equipment back to them a couple months ago but they will not let me go as an unsatisfactory service provider to meI am getting past due notices for service that I never have been able to use and I'm afraid they will send me to collections because they will not cancel service that they can't get to workI'm super frustrated with this company and don't know what to doMy bank has got my money back to me after contacting AT&T and a block on AT&T from removing any more funds from my account
Product_Or_Service: Internet service
Account_Number: ***

I was transferred to people, during a two and a half hour spanI even talked to retention and the problem is not resolved
Our email is not showing emails older than a week old and no one can seem to help us with thisWe were told our email doesn't exist, although it is an att email, and then they wanted to charge us $to see why we can't view our emails

Service Type: ***Accept Agreement : 1I signed up with AT&T/DIRECTV because I was told they were going to come in and install everything I did not have to move any furniture and they were going to do everything, I was also told that I was to receive the NFL ticket which was the selling point for me to sign the two-year contractBefore days were up because of all the problems I was having with the DIRECTV portion of the AT&T/DIRECTV I canceled the serviceThe retention department contacted me, she stated to give them one more chance to get everything right everything would be put back the way it was and she guaranteed me that I would only have one bill I would not be charged for disconnect or anything else and everything would be the way it was if I'd give them one more chanceI agreed, now I'm being told I do not have the NFL tic

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0On April 06th, I spoke on the phone with an ATT specialists and he set my girlfriend and I up on a bundled plan that includes phone internet and cable with our bill and initiate cost of the $for a year contractI did not get approved for the service but my girlfriend did based on her credit informationOn May , we received our first bill that included a $credit management fee that we were unaware ofI called customer service to find out what it was about and they stated that they put the bill in my name which based on my credit there would be a feeI explained to them that it should have been in her name since she set up service in her name and there were no mention of any extra fees associated with att bundled servicesI feel that this is information and not true

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 11-2-I called AT&T to have the phone at our summer cottage put on vacation service because we close the cottage for the winter The customer service person said no problem and the maintenance fee would be $a month until it is reinstated in the springEach month since then I have received a bill for full service of over $some dollarsI have complained six times once on 11-29-17,12-22-17,1-12-18,1-24-18,2-12-18,and 3-29-to AT&TEach time I was told the problem was corrected and it show up on the next bill, which it didn'tDuring this time have continued to pay the $as instructedOn 1-12-I asked to speak to a manager and was forwarded to the voice mail of *** *** I left a message but he never returned my call Today I received a letter from a collection

On October 30; 2017; I received a EMail from my bank stating my account was under fraud and they had to closed out my old bank card and send me a new oneI called AT&T to inform them that my card had been closed and to see why they couldn't accept checks from me if I never had a returned check beforeA few months ago I had wrote a check not they would take a second payment automatically from my bank accountWhen I noticed, to keep my bank account overdrawn I called the bank and they put a stop payment on the check to keep my account from overdrawn At&t told me the reason they couldn't take checks because of a bank returnedBut that wasn't the caseI explained to them why I did a stop payment is to keep my bank account from overdrawn due to the paymentsSo because I couldn't do a check to keep my schedule payment agreement my service disconnected because of thatAt the same the wouldn't let me pay the schedule payment that I was planning to payYet they are making me pay p

I spoke with a direct tv representative and told him how many devices our family uses and what we require for speed and skype phone callsI have not been able to make a simple phone call on skype everNot a single movie can be rewound and watchedOur internet is through AT&T, which we were told we had to get with direct tvI call for workers from both companies and I am constantly told that there is no way for me to have proper skype calls nor internet and no one understands why it was sold to me in the first placeThey will not refund the money that I have spent for over a year on services they are incaple of providing!

Service Type: Residential ServiceAccount: ***1Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I was informed my bill would be 93$ for an entire months, after 4-months my bill made a drastic changeI spoke to a manager after paying 178$ bill and was informed I would receive a credit to my acct in the amount of 105$ for the overpaymentNow the other reps is telling me I won't receive that credit
Product_Or_Service: U verse bundle

STOP! DON'T USE AT&T - AT&T LIES
You will see that they will tell you anything you want to hear to get you to sign up for their multi year contracts, while they have no intentions whatsoever in honoring what they told you on the phoneYou will notice that they will NOT discuss anything over on line chat, that you could hold them accountable for in the future, you will see you will be forced to call and at that point you will have no way to prove they said what they said because only them have the ability to "record this conversation for quality purposes"
AT&T u verse, internet, phone, all service are SCAM ORGANIZATION designed and engineered to deceit and fool you into signing the contract
You may choose to ignore this warningGo ahead if you must see for your self (at your own expense)
there is a reason why thousands of customers here have given them star
Good luck

Stolen modemBroken promisesService not disconnected as requested as the time matterHAs been blackmailed
Have issues that requires legal departmentSeeking for contact in regards to my ATT Uverse servicesPLease pull all online chats and customer service contact and email me/call me

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1ATT Uverse has been carrying the referenced account for more than two years with charges that are 1- a cumulative of fees and 2- charges I did not consent to and an unbearable amount of charges for servicesIn trying to resolve the issue I have been in constant communication with ATT, agents, chat rooms, billing and collections departments for more than monthsI had offered alternate resolutions and I have been turned down by agents several timesI explained and offered to settle the account for an amount that will not compromise my budget, family income and other expenses while also trying to pay my creditorsThey will not assist me and come to an agreementIt has been a very frustrating trip of bad communication because they do not understand their own procedures when talking to consumer

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I transferred my Direct Tv account to my new residence in Feb I added phone service since they were running special discounts for current DirectTv customers I added new Uverse service which included unlimited internet for $30/mth and unlimited phone service for $ When order was done through no fault of my own the bill was not combined so I was billed incorrectly Every month I have called to have my bill adjusted for the unlimited phone service that I was being billed for $instead of $ Every time issue was credited and I thought fixed Apparently it was never fixed When I called last month to complain again I was told I did not have the $plan and there was nothing they could since it was no longer available I have my order information showing what I signed up forA

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Hours on phone getting to and speaking with technical service rep and can not get into Direct TV's mobile appStill getting error ID and password don't match
Product_Or_Service: Jan
Account_Number: XXXXXXXXX

I lost my signal on AT&T U-Verse 8/8/I contacted customer service and they said everything looks fine on their endThis took hour on the phoneI said it is not working, not fineIt got so late I had to go to bed and hungOn 8/I called backThis time was told there was a problem with my Modem & possibly wireA repair fist was scheduled for 8/between 4-pmNo one showed and I called customer service againAnother hours on the phone, told too many service callsA new visit was scheduled for 8/between 4-pmAgain no show, no callI called customer service, another hrsSaid they would expedite the 3rd scheduled for 8/between Noon-pmI said no one would be homeThey said ok, next available visit was 8/between 4-pmFinally on 8/a service technician showed up at pmHe replaced the Modem and now everything is fineI logged all the time spent on this issuedays without internet, hours on the phone, and hours (spent) spent waiting for repair visits, where I had to call them to reportI told them this is absolutely the worst customer service I have ever had with any company, I am over years oldThe technician told me their customer service is located in India, why I had great difficulty understanding all the different people over all those hours on the phone

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1For over a month now, my tv service (uverse) has consistently been out of serviceI have had to do a "gateway restart", which involves going to the AT&T site and rebooting the system remotely which take 10+ minutes, each time I want to watch TVNow that doesn't even work and I do not have access to my cable serviceI'm paying nearly $monthly for this serviceI've tried calling into the general customer service line multiple time and been put on hold for over an hour, at which point I hang upI've contacted support through chat multiple times and they just lead me to the same "gateway restart" step to no availOn multiple occasions I'm disconnected from chat and there is no follfrom the customer support representativeI've tried talking to the AT&T store even, but they only handle w

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1At&t sent me an email I owe them $today May 3, The bill I due May 18, I am unable to view bill online due to their site stating "We're working on your current bill details now, but they may not be available to review for several daysIn the meantime, you can see your last bill and recent payment(s)." I called At7T and finally got my 3rd person to find out it was bc of late fees and disconnection chargeI would be fine if I knew I had these fees in a reasonable manner, not 15days before the bill is dueThey can't charge fees, then not let their costumers view the actual bill and just take their word for it
Product_Or_Service: January