AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : complaints
1) AT&T Uverse, Landline and internet - I had to call times to get the service canceled, wait on the phone and sometimes was disconnected Even though the service had been canceled, I had to call back more times In the end I gave up They left residual charges and actually charged me for disconnecting Charges in excess of $
2) I moved to verizon from AT&T I called to cancel the numbers righty after I went with AT&TI paid the last bill and thought I was done I received a bill in the mail and then a second of the numbers were ported over to AT&T, the forth was a line AT&T provided previously so I could get discounts on a phone purchase That line was never used for any phone just a fake line for the discounts Customer service told me that it was my responsi

We have been with AT&T for Several years with our Cell serviceNever been late with our bill We have cell phones thru them, But the last several months they can not get our bill rightIts always to highEvery month for the last months we have had to spend at least 1-days on the phone with them just to get it back downJust this month I have called at least times so far, I was hung up on at least different times, times we was told they finally had it fixed, just till we got back online to pay it and seen it was still showing the same amount so we kept calling backWe even got called a liar and cussed at!! I even got to the point and told them just to shut our service off on all cell phones just to be told she couldn't do thatSo I told her to transfer me to someone who could and then that person was just as bad..I have had enough of spending all day everyday talking to AT&T just to try and get my bill rightIt does no good to get their Name, employee ID number or a confirmation number because when it isn't really fixed and you call back you have to start from beginning all over againStill trying to get it fixed with no luck!! My health can not put up with anymore of AT&TGoing to "try" and make one more call and that will more then likely to have mine and my families service stopped

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Called connect Tech since last week and told the technical about a virus on my computer Windows HP NotebookI do pay for the protection plan on my computer with Connect TechMy computer was suppose to be fix since last week today 05/18/it is still not fix spoke to several tech support and the issue wasn't attended tooI now have a virus on my computer that doesn't allow me to use my computerI want to be accommodated for my inconvenient and I want this company CEO to know that their is an issue with his or her employees and they're not completing their jobs at allI'm paying every month for this feature on my computer and cannot get the serviceAT&T service is horrible, I'm not able to speak to a manger about this situation, stayed on the phone over minutes waiting

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I started my service with this company in September I was promised my bill would be each monthHowever, every single bill I get is over $I have to call every month to have my bill adjusted
Product_Or_Service: Uverse and directv service
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We settled the bill by paying it all, Nov 8, in the final amount of $From there on, we were reassured that our future bill for December will be around $/month as our services were degraded(i.e., no more NFL Sunday ticket)The December bill came and it showed $with a past due amount of $AT @ T denied that we were reassured at all, as there was no notation of whatever occured last November (we talked then with a finance specialist, for more or less an hour.) AT&T suspended all services 12/11/17, so since last Monday, we have NO phone, NO cable, and NO internet servicesWe called the company today, and it refused to reconnect the services unless we paid the full amountAs a desperation, we begged AT&T to restore the service if we pay the $pending the rev

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I switched from Uverse to Direct TV on 6/subsequently, my internet was turned off on 6/7, a tech was dispatched and repaired the internet on 6/The following Wednesday 6/Direct TV was installedOn 6/internet would not work againA tech was dispatched on 6/and he restored internet after hours of being at my homeOn 6/internet failed againAT&T has failed me as a consumer, taken multiple days to fix an issue they have caused and now want to dispatch a tech for a fourth timeThis time, they will not send a tech out on Saturday 6/even after they committed to doing so and will take until 6/to correct the issueThis company has caused undue burden on me as a consumer and I want to end my contract with them due to their inability to fix the issues in a timely manner
Product

Good Evening,
I am writing you on behalf of my father and I who recently made the decision in hopes that this time things would be betterUnfortunately they have been HORRIBLE! We signed up for uverse for home phone, tv and internetInitially things seemed okay and my father was receiving his paper bill which I strongly requested for himHe sends in a check for payment every month weeks before it is even dueThen all of a sudden the bills stop comingHe calls and talks to a representative which goes per usual response 'I have no idea why this is happening? but we'll straighten it outSo we wait still no billI call for the same issue get the same response 'I don't know why you're not getting your bill'Then another month goes by call again then the representative tells him that he's been switched to paperless statementsMy father is years old he doesn't even know how to turn on a computer let slonre check an email or make any account changesSo they switch him to this

I was up for service renewal with AT & T during the merging phase with DirectTvI explained to the rep that I wanted my bill to remain around tax includedThe rep assured me that he has the perfect package for a two year deal that would give me a movie channel sports channel and disney along with high speed internet for the durationI explained that this was feasible and agreed.Day of installation attdirect tv was over hours lateThey gave some bill creditsThis was the beginning of the nightmareMy bill has been wrong every month since March of with over chargesI called monthly to adjustFinally I knew I was nearing the end of year one and called to see what promotions were expiringThe rep took over minutes and said only was expiring and that my bill would only higherHowever my bill skyrocketed over I called immediately only to be told this was my NEW monthly chargeI explained this is absurd and never what I agreed toI was told someone

If I could give zero stars, I happily would
My husband and I waited nearly an hour and a half only to be told that we would have to call customer careI have been with AT& T for almost yearsMy grandma (who's plan I was on) cancelled her plan and I planned to move my phone over from that postpaid plan to my own prepaid planI went in the day before the postpaid plan was to be cancelledApparently, my phone had a "cross market" issue, and so the manager said that I had to either get a new phone number or call customer careWe left, called customer care, and when that went nowhere we went to a different AT&T store who tried (unsuccessfully) to fix our issue for another hourEveryone said that customer care could fix itTHAT IS A LIEAfter another hour on the phone, we were told that we had to go into a store to fix our issue (which was not true) and that AT&T could not switch a phone number ALREADY WITH THEM from a postpaid plan to a prepaid plan (which is also not true)
Their prepaid plans are great if you can even get on themThis company has THE WORST customer service, and just lie to you to get you off of their back and opt for the more expensive optionsGoodbye, AT&T,I'm going to Verizon

I paid a bill in December for Uverse serviceWe changed the banking information after paying thisWe cancelled our service in October, and I returned the equipment to their officeThe bill paid was supposed to be the final billI am still receiving bills from this company, even though we have already paidOur account is still accumulating a balance, even though our service was cancelledEvery time I call them I get an automated message telling me I need to pay, and I cannot get a hold of themWe already paid through December, even though we stopped service in OctoberWe do not live at the billing address anymore, anyway

I will be canceling my account I shouldn't have to pay for overage fees when my AT&T wireless network account doesn't work Extremely disappointedWorst experience and I've experienced in years of even Working with ***Been a customer for over 30+ yearsGet it together!

DO NOT USE ATTAbsolutely awful serviceI made an appointment for Wednesday 3/I got my confirmation text a few days later and the appointment was for Friday, not WednesdayFridays I have class, I had to skip class to wait for someone to come set up my internetNo one showedAfter waiting on the for minutes to talk to a real human on the phone, I asked why no one showed & explained how displeased I wasThey then told me that my appointment had been cancelled and that they don't know whyThey could not provide an explanation for why it got moved or why it got cancelledI am a college student, in Nursing schoolI live miles from the library and I do not have a carIt is extremely important that I have internet in my home during midtermsI missed class which was another huge inconvenienceCustomer told me they are not able to send someone to install it for another week and can only offer $to make up for the mistakes that they madeIt is just insultingNo one would put me in contact with a manager and I argued for hours to get a lousy $discountYou can tell the company is run by people who are interested in money & NOT customer satisfaction or good serviceAwful customer service

Where should I start with AT&T your service is is junk and customer service sucks, but that is not why I am writing thisWhen 1st signed up with AT&T I agreed to TV service and internet for $a monthI had nothing, but issues with the install and I found out I can't get Direct TV because their is no line of sight (no way to get the signal.) I was fine with this because they have Direct TV NowWhen I called AT&T to look at promotions for internet only because it was the only service that workedI was told by your CSR that if I don't touch anything my promotions would remain the same
He lied because now your charging me $a month and I was told by email that stated I made the change'!'! When I call to get this fixed your 1st CSR called me poor and "would work with me to lower my rate." Okay 1st I make $40,a year its not a lot, but I am not poorI can pay this bill, I am unwilling to pay $a month for 12Mpbs that is not even broadband speedsThe CSR then c

May 2016, called per brochure to get AT&T U-verse bundle plan with Internet, Phone, Direct TV Tech arived May 6th and Direct TV (was supposed to get Visa card $sign up for total plan Direct TV could get no signal my home, so was advised go U Verse TV, with same benefits free HBO, Showtime, Stars, Cinnemax for three months free Never happen, only got two free for three months Next wanted keep same home phone number, said no problem, Tech installed internet and had to call back next day not working, phone number not working no U verse installed yetContinued to call AT&T every day for month, Customer service awful, put on hold for hours and then transferred to some other agent who didn't know anything either Still persisting to keep my phone number same as promised kept calling every day with patience Home phone cut off by c *** had use cell phone to call AT&t, put on hold every day using all minutes from cell *** *** extra money and still no home number

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My bill was incorrect from the first month I got the serviceBill was supposed to be $a month, and my 1st bill was well over $I called on February 22, and was told the issue was resolved, and to pay $to restore my servicesThe service rep told me that my phone service would be restored the next dayMy phone was never restored at all!!! Then I received a letter dated March saying my bill was $and that my service will be shut off on the 15thSo I paid my bill and my services were disconnected not even three weeks later!!! So I get on the phone with customer rep again and the man tells me if I pay $my services will be restored within a matter of moments no longer than an hourI waited until the next day and still had no Internet service, so I called backI was then

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 1/3/I spoke with a sales person at *** about how I could lower my monthly billHe suggested that I pay to cancel the Direct TV I was enrolled in through *** and switched to U-VerseThe rep told me that my cell phone lines would be upgraded to Unlimited plans, I'd have wireless internet, and the U-Verse TV for only $a monthI made the rep repeat it many times and confirm the cost with his manager before I agreed to enroll because in order to cancel my Direct TV account early it was going to be $but this new package was so much cheaper than what I was paying before the sales person talked me into switching to the bundle package he was offeringThe rep also told me that I'd be able to make payments on the $cancelation fee but that was not trueYou actually have to pay

I have lost my email password I have spoke to many people at AT&T (*** and others)None was able to help I will need help to reset password No customer service exists

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I made a payment of $on July 15, On July 17, 2017, my bank e-mailed me informing me that my account was overdraftATT U-verse took payments of $from my bank accountI immediately called and spoke with ATT agent name *** that informed me she *** forward my information to Account Receivable to credit my account of one of the duplicate paymentsOn July 21, 2017, my bank emailed me again informing me that ATT is trying to deduct another payment of $I called my bank to stop payment and placed a fraud case with Wells Fargo for this additional paymentI called ATT Uverse to discuss this matter at 4:PM, I did not get off with ATT U verse until 6:PMI have been transferred to so many different departments within Att U-verse, that it frustrated me that I decided to c

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been promised on numerous occasions that I would be discounted on my services for having both Direct TV and ATT Uverse with combined billingMy bills were not combined until October billing statementI was advised by *** (ID Number *** that I would be getting a credit of over $due to my services not being set up on combined billingThe first contact goes back to when I called to set up services which were installed on July I was then advised that the billing would be combined by multiple Customer Service Reps and I would receive a credit back as I was paying over $for internet and a separate $for tvTotal charges for services were advised over phone at including taxesAs of October my services were interrupted due to thisAfter spending hours on the ph

I had ATT for the past monthsOur broadband signal went silentAfter three weeks of no internet, three no shows form ATT's technicians, promised to call me but didn't, and the customer rep trying to sell me another service when I tried to cancel my current service made my ATT experience the worst customer service experience I had