AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was moving to California from Michigan, so I called to cancel my services on June I was told that if I put my account on a vacation hold, I would not be charged any fee, I could renew my service at any time within months and would receive a $rate for the exact same package in my new location I decided to take the offer Fast forward to mid July when I get a call from AT&T saying that the new owner wanted to start service and my plan was on a vacation hold I told them I had moved and would be interested in starting service in Sacramento The woman said she would check for deals I told her I was promised the $rate She came back and offered me a $130+ rate and I said I as not interested as I had been promised the $rate She then came back and offered me something around $

We filed previous complaints with you regarding billing issues with AT&TWe were contacted by AT&T, and they allowed us to cancel our contractThey credited us the amount for the rest of the contract and the phones we returned to AT&Tbut they are still billing us for for direct tv servicesWe paid the direct tv bill every month and direct tv shows I am paid in fullThey won't correct this after multiple calls to themAt this point I figured I could ask for assistanceIf the truth was told they owe me money but I don't care about that I just want my account to show a zero balance like I was told it would! I don't understand how they can stay in business if everyone has had this many problems with them! Please help me!
Product_Or_Service: Apple /Iphone/
Account_Number: ***

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I switched tv and computer service from at&t to Comcast on dec successfully but still receive bills from at&tI called them on the 22nd to make sure this double billing would not happen ( should be documented by them ) my wife called on the 23rd as a back up call.Comcast and at&t both said that they communicate with each other to handle situation typical operations with countless calls to at&t I still receive billsthe last bill stated that if I pay buy a certain date the service will be reinstalledI don't want any service it should have been discontinued on 12/22/I know things happen but this is common sense I don't need or want at&t service shouldn't there be records of all our calls trying to rectify this thanks anything you could do *** 3/17/

Service Type Residential ServicebrAccount XXXXXXXXXXbrAccount XXXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrI have been without internet service for one week I was told it would be repaired by last Friday Then I was told by the 10th and then told today by the 13th of July There is an outage but I cannot communicate by web to my doctor I am behind in my studies No one can give adequate answers *** owes me more than the refund I received At least call This is unacceptable
Product_Or_Service: Internet Service

Service Type Residential ServicebrAccount XXXXXXXXXbrAccount XXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 0brbrI contacted this crooked company against my better judgment based on prior experiences and other third party tampering that has occurred to an open eeo matter I haveI established service with att for their uverse services which enables me to have InternetI repeatedly told the service associate that I didn't not want directtv cable service and to not put that cable system in my house at anytimeI was offered streaming service Which I later enrolledI went through multiple issues with att before installation even occurred but at no time was direct tv cable services established nor equipment used or left at my homeFor last the last two monthsI have reached out to att on more than occasions to remove any and all charges for directtv cable services as I have never had it and should not be billedEver call I was advise

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My internet has been in and out for over a year now and AT&T has sent people to fix it and it is still not fixed One of the repairmen said it was due to the wire from our neighborhood box to uptown and it had to do with the distance that I was from that box since it wrapped around other parts of the neighborhood AT&T did not want to issue me a refund but for one month when this has been in and out I just want the service I was promised And if they cannot give me that product, replace it with a working product I am paying for a monthly service that I am not fully receiving
Product_Or_Service: UVERSE
Account_Number: XXXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I've been having issues since I changed addressesI've tried to be patient but I really have had enoughA quick look at my account and you can see the hose of problems from static IP, to moving, disconcerting, new acoount and reconnecting to billing and more!!! I receive receivers at no monthly charges this is something that was granted to me by ATT and the Office of the President years ago for compensation for months of issues I had years agoRecently I moved and after a few tries ATT honored all but one receiver, it's still stuck on a yearly promotion and not until the year as promisedIt's a simple change to continue the promo of sorts but each month I have to call in and jump through hoops to get credit for the receiver charge
Also I have to pay for static IP of $just to g

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Attempted to switch *** to a bundle On June *** there is a late payment of $I have payments every month back to 12/3/so far that I have verified I was told that the payment was received by DirectTV prior to my *** being bundled On 7/I spoke online with *** who assured me that the payment was thereGave me confirmation code XXXXX*** for the payment On 8/4/I spoke online with *** and was transferred *** and to *** who was a collections officer who wanted me to pay my *** On 8/8/I spoke with *** and then Manager *** I have been assured this was taken care of and *** the "manager" stated she could see the payment and moved it to the correct area I have now received my bill again and there is a "returned payment" of the

I upgraded my internet and satellite service to a bundle package with a year contract I cancelled my DSL line when I bundled I was billed for both services for months The first month I called I was told it could take billing cycles The next month when I received a bill for months I again called and was assured service had been cancelled I continued to receive bills, calling every month only to be told it was taken care of I now have a notice for collections for the months of double billing Navigating their phone system is impossible, with the number listed on the billing as not even being the department I need, transferred numbers times before finally talking to someone who assured me it was taken care of OBVIOUSLY it has not

Att scamming its clients*** area)I am really angry because of AT&T's lies I call AT&T in May to get their special yr plan for per monthIt included Uverse (phone and internet) and DirectvThere was a $installation fee,which is supposed to be paid over the following three monthsSo, I get my bill this month July, and it is $OMG where did that come fromI cancelled a day FREE HBO,Cinimax, & Stars Premium channel packageI got the bill in an email last week it said I still have the Premium package.The thing is, I called and cancelled it on the 5th of JulyFive days before the three months was upI called last week and they told me that everything was fixedWhen I got the paper bill today, July 21, 2016, it was still the sameI was lividI called and talked to different people I finally got the bill reduced to $!after & 1/hrsI still don't have any idea where the $got toI am hoping that next month "When I call to complain" th

I have had the worst experience with this companyIn the last months they have done nothing but screw me overI didn't have service for over weeks U-Verse or internetI had someone at my house almost for weeks "trying to fix it", then turns around and tears my yard up and leaves huge rocks everywhereI call to get the usage for those days credited and one person tells me $and another tells me $some dollarsThen guess what, never credits my account and then charges me a late fee because it wasn't paidNow, because of that and I have called complaining they have shut the service offThis is a month and the "past due" amount of what was supposed to be credited by the companyLooked at the bill after all the calls and STILL NOT CREDITED!!!!!
Product_Or_Service: U-Verse cable and internet ser
Account_Number: ***

Today I paid to catch up my AT&T the amount $and to have my cable and internet back on because I must have internet on to call on my video phone in case something happens to me and my husband's health and I discovered more charges and saw $and I spoke different agent and said they said dollar fee added everyday and They did not tell me the LATE charges will charge everyday and it was unprofessional for them to do that and I am on disability income and part time job and I don't have a lot income to pay more feesI also had broken cable box had a replacement one they gave me in March I had to install it and will sent boxes back to AT&T and my service kept going off times due to cable box brokeThey cannot keep lying about bills and I did not get e mail or mail about the disconnection till I woke up at noon and they turned off my service couldn't call them or pay bill online and I had to use my phone pay AT&T on my cell phoneI cannot bel

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My AT&T bill never arrives at the beginning of the month, or the end of the previous month It arrives just a few days before it is due I was charged a late fee on last month's bill even though I tried to make my payment on timeI paid what I usually was charged, but had forgotten that we rented a movie, so when the bill came, I paid the differenceOf course, the $difference was late because the bill arrived only a few days before it was due I am sick of this!!! I set up the usual amount for AT&T, but when the bill came, I owed nearly $in late fees because of what had happened the month beforeI was locked out of my bank account and had to visit the bank to get that straightened outI have set my account to pay the $by the 13th I hope they receive it on time, or I'

Numerous calls, letters, and chats with dishonest customer service reps They say anything and do nothing I will never use AT&T for anything as soon as this contract is completed The issues are as long as others posted here so will not bore anyone with details that have been provided to AT&T several times with no concern on their part I believe their entire process is designed to frustrate customers and avoid any action on their part
A response to this message will say
"AT&T considers customer feedback an important tool in improving our customer service performanceWe appreciate opportunity the customer has provided to improve"
This is not true What they say and what they do are in direct conflict My simple advice is to not deal with them

At&t wireless never been refund to me so long time make me angrythat's my account ***I believe they stole my money from me also At&t wireless really greedy!
At&t wireless is A+ is not realI never again goodbye At&t wireless

Service Type: Residential ServiceAccount: NXXXXXXAccount: NXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Over the phone I entered into a contract with At&t to get home service back on 08/03/I was charged $and they said the phone would be on by 08/06/(order #NXXXXXX)Well it was not on by morning, and so I called back on 08/07/and got transferred to people over the course of 1/hoursFinally the lady said she would call back to setup another date to come turn on (never heard from them), so I called back on 08/08/and they said the order had been cancelled (why I don't konw)Well they set me up yet another order, and a different turn on date of 08/13/(order #NXXXXXX)Well as of 08/13/the phone has yet to be turned on and so I call back on 08/14/and this time after being transferred to people and hours later, I'm now told that I have to get permission from a 3rd party (

I have had AT&T for almost a year now with no issues until this past weekI went to pay my bill and was advised that my $bill would be $69, I paid it with no fuss and decided id speak with customer serviceI called customer service and was told that my bill is $40, I had to now pay equipment fees, and late feesI was confused because I had been paying the flat rate of $since installationThe rep also informed me he saw that I was moving to CA!!!Im in AR, not moving, however the rep had no resolution and no manager available to speak to me, said one would call me backTuesday I get up and my services was disconnected and a manager had not called me back so I call back, customer service still giving me the run around, no offer of help to my situation and no manager ot put ont he lineTuesday evening I decide to cancel, I speak to someone in loyalty who offered me a $credit and said in hours a tech would be to my home to reconnect and she had cancelled the move or

The escalation department is incredibly slowThey also don't make any attempt to contact you at a time that is convenient for you I could not answer at the time they called because I was at workThey did not leave a voicemail or any means to return the call I called ATT back and they would not connect me to the escalation department I then found out the escalation department closed my case after one failed attempt to contact me They had to reopen my case which reset the to day wait timeI'm still waiting

On May 25, Brian (Technician) came out to my house to put in a wire for the WiFiAfter putting the wire and fixing the WiFi connectivity issue, he said that "someone will be out in a couple of days to bury the wire in the yard." I expressed my concern having an unburied wire in the yard with two dogs and also with mowing
Few weeks went by and needless to say the wire was still not buriedMy wife, *** *** called AT&T on June 14, 2018, at which point she was told by a representative that someone would be out on June 22, to bury the wireAgain, no one came out to bury a live wire
My wife again called AT&T on July 17, regarding this issue and she was transferred to multiple representatives who were not able to assistFinally, she was given the number to AT&T's Risk Management department who also were not able to resolve the issue eitherShe was transferred again and hung up on because it was 5:pm and out of their business hoursShe was on the phone with

WORST CUSTOMER SERVICE.THEY MAKE YOU WAIT MINUTES TO RESOLVE AN ISSUE
WHICH THEY ARE INCAPABLE TO DO.I UNFORTUNATELY HAVE INTERNET,LANDLINE PHONE AND UVERSE TV.THE SERVICE IS HORRIBLE ON ALL .IN ONE YEAR I HAVE HAD AT LEAST TECHNICAL ISSUES WITH ALL SERVICES WHICH THEY TEMPORARILY
RESOLVE THEN THE SAME ISSUES ARISE AGAIN.AT MY WITS END WITH THEM