AT&T

The worst company ever! Constantly dropping internet serviceThey have no idea what they are doingThey had a major line cut that ran service to our areaWe discovered this after we put in a service requestWhen we called in the first thing they disclosed that if it was on our end they will charge us $It took us telling different techs what the problem was before they went and verified.So our company went without internet and phones the entire daySo next day still nothingSo after about and hour just for grins I go check next door business and low and behold they have service?? So I go to interface and open up customer side and genius tech forgot to plug all of them back in before closing up So I wonder how they have the nerve to mention charging us even though they put our business on a dead stop with their incompetenceI would give them a negative if I could This is always the same old story when you call customer serviceThey asked us if we would like to upgrade our service to their best for $more a monthThis was years ago and only difference we see is BILL! Internet speed test shows down load was and upload Welcome back to the stone age!

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1To whom it may concern:
For the last -years I have been a loyal customer of AT&TIt was not until recent events that I have even contemplated switching service providersWorking with AT&T has caused nothing but stress and left issues resolved multiple timesFor the last - months, I have attempted to contact AT&T seeking a resolution, and to my dissatisfaction there has been nothing accomplishedMonths ago, I contacted your company seeking to combine my wireless and cellphone service'the personnel stated okay and I was satisfiedTo find out moths later, this did not in fact happen is absolutely unacceptableOn November 28, I attempted to pay $200, to see my device disconnected days laterWhen I spoke with your personnel I spoke in circlesBeginning with I didn't pay, then I payed but yo

Will tell you what you want to here to get you signed up, and not honor what their representative sold you

The cut a hole in my floor and ripped my carpetThey have a 3rd party handling it who is refusing to do anything and called me a liar

I was bullied to paying 660!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called AT&T on 8/5/knowing that my current promotions on my UVERSE account were expiring and to find out what my bill would change to and if there were any promotions available to meI assumed that I would end up canceling my AT&T service because I have had past problems (Revdex.com case #XXXXXXXX)that are still problems (very slow internet service and horrible customer service issues) Unfortunately, I have AT&T wireless service as well and is no better than UVERSE, but I have a contract
I spoke with a Sales rep (happy to share name when someone calls me) on Friday 8/and explained that I wanted to find out if there were any promotions that I could take advantage of moving forward since the current promos were expiring I also explained that if I could keep what I had currently that would

Billing error on ATT behalf for months.ATT admitted error/said would creditcalls from me,resulting in no account creditNot getting a response
We contracted with a bundle ATTThe given rates for Internet and Direct TV are correctThe contract rate for phone was $9.99, but we were charged $per monthThis went on for monthsAfter contacting AT&T, they admitted the error and said our account would be credited for those months of billing errorI called different times starting approximately around April Each call I was told to expect a credit on the following statementNo credits were ever placed on my accountI was given different credit amounts to expect ranging from $220.11-$256.39)I was given the following case numbers- JXXXXXXXX,JXXXXXXXXThe other calls I was told a case number was not necessaryEach call lasted a minimum of minSome closer to hoursI've spent well over hours about this one billing issueEvery call the ATT representati

AT&T customer service representatives lie to customers They lie about services and lie about notes left in the system
I was a direct TV customer since No problems with them ever One day I called to pay my bill and added the internet with AT&T, which I was told I would never have to worry about dealing with AT&T b.c they would bill me togetherI would just call and talk to direct TV That was a lie I was told I would not have to pay for an installation fee b.c I would receive a visa gift card in the mail for $99, and I could use it on anything I wanted to use it to buy That was a lie I never got billed electronically like I was told and had been being bill for the last years, so that was a lie They interuppted my services, and charged me $to restore the internet I never signed a contract, nor was I aware for the fee being a policy I never recived a bill, therefore I didn't know when it was due, because I paid an internet bill recently before that Separa

Shady Business practicesPromised one price, charged for an altogether different price
Could not get managers to make good on their promises, nor were we able to cancel as toldLeft messages for customer service rep, talked to managers, and awaited phone calls that never were returnedThe DVR product is not goodHow is it that a whopping % of customer reviews are negative,yet the composite score is this should be a one star or less companyThere are a miniscule, positive reviews herewow

I would not recommend AT&T to anyoneWe were customers for over yearsWe have added two lines in recent years for our two children, and our fees have continually increased for no apparent reasonWe decided to switch to Verizon after doing a thorough cost analysis and coverage overview of our areaWe chatted with AT&T online and were told what we needed to do to end our serviceI made a copy of this communication in case I needed itWe went to the Verizon store and transferred our SIM cardsWe kept three phones and transferred service, while we purchased a new phone for the 4th lineUpon inserting the new SIM cards into the transferred lines, the Iphones registered that the phones needed to be unlocked and that we should call AT&TWe called AT&T and were told that our account was no longer active, and that it would take hours to unlock our phonesWe have spent hours on the phone with various AT&T numbers and no one seems to be able to unlock the phonesVerizon has been very helpful, but says that they have never heard of this before

Unreliable service - TV and Internet
Directv service is not reliable I lived in Kansas with windstorms and blizzards and had better service The boxes go down and have no signal to server constantly without warning Any cloud cover or little bit of rain and the service goes down Yet, in talking with the neighbors on either side of me who both have Directv, they do not have these same issues Our install was done crappy from the start and not fully correctedThe internet which should be high speed is far from itIt goes down constantly It was not installed correctly from day one and has not been right since The lower speed was installed and then I found out that Gigapower was available The it tech who installed the gigapower did not disable the lower speed so they are both trying to connect which results in the internet going down all the time OR we have to go in and choose the internet that we want which is not what I am PAYING for The tech was supposed to come b

I am extremely frustrated with AT&T's customer support both over the phone and in personI went to an AT&T store in order to receive a military discount on my accountApparently you have to go in person to show them you're military IDThe person at the store was incredibly unhelpful when I asked about getting this discount applied, had to get a manager and they still struggled to figure out how to do it correctlyEventually they were able to figure out how to apply it to my account, told me I was all set and sent me on my wayA couple days later I get an email on my account about how I need to call AT&T because the discount need to be verified and to contact them immediately or it would be cancelledSo I called them twice because apparently the first time there was no "passcode" set up on my account so they could not talk to meEven though I had all the correct information about said account it still was not enoughSo after setting up the passcode and calling back I was told the manager I spoke with in the store did not set it up correctly and took a picture of the wrong part of the ID or something and there was nothing they could do to help and I had to go back to the storeIn addition to that my monthly bill has also somehow gone up since last monthI am completely frustrated and done with this companyThey treat their customer's like *** and I have never been so frustratedUsually I would have no problem going back to the store and giving them my ID again, but I will be leaving the country in a couple days and have no time to really do thisSo over awful customer service and people not knowing what they are doingI will be looking for a new cell provider once I return home

AT&T has some of the worst service policies We had a Saturday appointment to check our system because we had continual service interruptions with internet and televisionThat meant, of course, that we had to be here all day for a Saturday appointment Two technicians were out At the end of the service, we received a voicemail from the technician who was hard to hear but I think it said he couldn't fix it Sure enough, because the service is out again And the only way to get them to hopefully fix it is to find a hour window of time when we can be inconvenienced againThey have no other solution I've even talked with supervisors

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Intermittent issue with internet going out, for weeks now Made service appointments and the AT&T Technician has failed to even show up for the appointment Every time I call I get told he will be there today and yet he never shows up

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My name is *** *** and my account wi ATT on April 23rd a customer service rep by the name of *** spoke to me and we discussed my account He spoke to someone that day and got permission to waive the $because the service was NOT turned off on time I received a collections notice and I called ATT, the lady stated that she looked at the notes and *** gave the credit but internally the credit was denied This was done in April and I was NOT informed but the balance went to collections I am a consumer that was told I would receive a credit, and it should be granted because the internal situation has nothing to do with me I was last told the account was amount due so I should be granted I am not going to accept that I have to pay because of something that was

Last year I returned two routersI called At&t times, and each time they told me something different They told me to call UPS, and I did that, UPS said that there sorry but they have no way of tracking and that At&t does this all the time and that I was not the first person to call about this problemi am being charged $for two routers that I returnedThen I called this morning, and I was told I had to call the collection agency because they have no way of changing the accountI only found out about this because I was trying to add a new line to my cell phone plan
Product_Or_Service: U-Verse Router
Account_Number:***

Where do I start? This issue began as soon as we placed the order from a sales repThey had the wrong time,date and servicesIn order to fix the issue I called the following day,after hours and minutes later all I managed to accomplish was anger and waste of timeCancelled all services,on day three we get a phone call from a supervisor saying they fixed everything and will be out here in two daysCalled the following day and they comfirmed the time and date of the techDay of instalment and no techCall yet again and another two hours later and all I get is an im sorry cant expedite the orderIm going to leave a review as much possible of this horrible experienceThank you

Service Type: Residential ServiceAccount: ***ount: ***ched: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1WHEN I GOT THE CONTRACT, I THOUGHT I HAD A GRET DEALI WAS PAYING AROUND $FOR INTERNET AND CABLE SERVICES A MONTH, AND I RECEIVED A $GIFT CARDTHE PRICE WOULD INCREASE AFTER TWELVE MONTHS TO THE REGULAR PRICE OF AROUND $HOWEVER, I COULDN'T USE THE GIFT CARD WHEN I GOT IT BECAUSE IT SAID THAT IT HAD INSUFFICIENT FUNDS
AFTER A WHILE WE NOTICED THE SERVICE WOULD RANDOMLY SHUT DOWNI MADE A REPORT AND THEY MADE DO SOME THINGS WITH THE MODEM TO TRY TO IMPROVE IT, BUT THE PROBLEM WASN'T SOLVEDWHEN I WANTED TO CANCEL THE CONTRACT, THEY OFFERED AN ADDITIONAL SERVICE AT NO COSTHOWEVER, IN A COUPLE OF MONTHS THE BILL INCREASED
RIGHT NOW I'M PAYING $FOR THE UVERSE PACKAGE, THE SPANISH AND SPORTS PACKAGES (THAT I DIDN'T REQUEST) PLUS THE MBPS INTERNETI FEEL CHEATED SINCE T

Service Type: Residential ServiceAccount: no accountAccount: no accountReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I am already registered on the Do Not Call list
I have not had any ATT services for approx yearsI have not contacted ATT or inquired about any of their services
I have received multiple unsolicited phone callsso far in September, similar number other monthsAll from marketing department (so I was told)I called the number back (XXX-XXX-XXXX) at 15:on 9/26/and requested that the phone calls stopI was transferred to Technical Support and was advised that the calls were coming from their marketing department and they *** not stop calling meThey told me my only solution was to contact my own carrier and have them place a block on their phone numberBlocking a number is not a free service for meI asked the ATT rep if they were really telling me I had no way to stop the

Service Type: Business ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I received an invoice from *** with an increase in my bill On August, 10, I called AT&T at the number indicated on the invoice and was referred to a MS *** *** (XXX-XXX-XXXX) Ms *** informed me she would deduct the charges from my account and refer my account to someone named *** that was her account Manager She also said for me to pay what I normally paid each month, and she would "dispute" and remove the increased charges I received another bill last week, now showing that I was past due the amount I was instructed to deduct from my paymentI called *** again, and she said she would handle this and update our account with a new contract for the amount we had been paying I still have not gotten the contract, now she and *** are not returning my phone