AT&T

My internet service stopped working on December 30, 2017(Saturday)I called and ATT created a work order for a "tech" to fix my internet problem on Thursday afternoonThe "tech" never arrivedI called ATT to find out what happened on Thursday January at about 4p.mThe "call" center said that the "tech" had arrived and hat completed the taskI told the call center that the internet tech had not arrived and had not fixed my internet issueThe call center said it would create a new work order for a tech to fix my internetI decided on Saturday January 6, to call another internet providerMy complaint is that my internet problem wasn't fixed in six days nor by two more daysThis internet problem has existed intermittently for yearsIt works for a few months and then I have to call Att again and wait days for a tech to fix the problem
I simply gave up

I have spent countless hours at the AtampTDirectV store here in *** ** regarding my poor billingEvery month for the last few months more than months I have add to go into the ATampT store located at *** *** Drive East at least to times in some cases per monthOne to discuss why my bill is so high and why my bill keeps changing each and every month even after the manager set on the phone with a representative for an minutes to an hour and some times an hour and a half and this has happened every monthThen to keep from having my services terminated and getting a reconnectioninstallation fee which they slide into your bill whenever there is a dispute or changes to the bill and in my case this is every monthThis ATampTDirecTV marriage is very very badHow is it that a billion dollar company cannot manage to get something as simple as small client everyday services month to month bill correctAnd has you can see this problem is with too many pe

I was a cingular customer that was bought by ATT in Never had any real issues, customer service was always good, until recentlyEvery time I call I'm on hold forever, and get switched from person to person instead of anyone actually solving the problemI ordered a phone online and never recieved it, was told the order was CANCELLEDAfter such a horrendous time with customer service (multiple hour+ phone calls over several weeks), I decided to switch my family plan to VerizonThe very next day I got a shipment confirmation for the order that was cancelled WEEKS beforeAlso that same day, I tried to log in to my account and apparently cannot anymore...not sure how I'm supposed to view my statements, or pay my bill without online accessSo I called to see if ATT could help me get into the account"Someone will call you back in 24-hours"Think I ever got that call? NopeThat was days agoJust now, I got an email saying I'm locked out my accountOkeeeeeeyI don't know what is going on with ATT but their customer service is THE WORSTThis has all been such a HUGE waste of my time, when all I wanted to do was add a line and order a phone (give them my money!!!)
I am headed in to an ATT store to try to straighten out about this "cancelled order" phone they sent meIf the issue is not resolved, I will be filing the formal complaint with Revdex.comEither way, after more than years with ATT, I am never going back

Service Type: Business ServiceAccount: XXXXXXXXXX-XXX-XAccount: XXXXXXXXXX-XXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We cancelled our business telephone service with at&t on August 11, at 11:with employee number *** The primary number on the business service was XXX-XXX-XXXXSince that time we received a small refund for some paymentThat was fineNow we have received a billing for a single number that was part of the group of cancelled serviceThat number remaining against our cancellation request is XXX-XXX-XXXXI have attempted twice today on September 28, to get the balance of the service cancelled and have been met with sales pitches and various information implying that our business has a contract with at&tI explained that we were not under contractThere was no contract breaking charge at the time we disconnected the entire service on August 11th
I have asked twice to

I purchased a Direct TV policy last novermber under the sole condition that the hockey package would be included This was not the case I have never had the hockey package, was also not told this was a year contract with early cancellation fees
I feel lied to and would like my direct tv cancelled and the early termination fee waived

AT&T applied four random fees to our account over the course of monthsOn the final call to solve this issue the representative yelled at us and and told us that we needed to cancel our service with AT&TLiterally we called customer service and the service they offered was to cancel all services

I paid off an installment on my phone and when my bill was posted they are still charging me for my phoneI have contacted support four times and they say that I have to pay the $installment even though my phone is paid off

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Been having trouble on my Land Phone Line XXX-XXX-XXXX for last Friday, Saturday and Sunday
Phone has been dead with no dial tone for the last three days Service Rep came out Monday and said it was an underground Cable Problem and would be repaired Tuesday 9-13-or Wednesday 9-14-Still out of order and no dial toneTried to call in and have spent numerous hours on the phone trying to get a Live person to talk to about the problem with no luck Have been disconnected twice after holding on the phone for someone to answer for several minutes Tomorrow will be the fourth day we will be without a phone Also, effects my ADT Security System at the same time Will hold AT&T responsible for any Emgor other Calls or the theft of our house if any of these should occur duri

I have had this issue with AT&T in JanuaryOn January the 12th they took $out of my account I dont not and have never had a account with themThe account was my aunts and I card was used for the one time $paymentI filed a compliant and they put the money back on my card on January 21thOn January the 4th they took $out of my account I do not understand why I keep having this issue I called someone on Friday to see if I could have this issue resolved with out going this route again , but I have yet to hear from anyone todayI am going to have to cancel my card because of this issue
Product_Or_Service: u verse

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : After paying my bill each month there continues to be a $disruption charge on my account I do not understand why after bill is paid in full there continues to be a $destruction charge even though the service has never been interrupted Every time I called to speak to the service representative they give me different answers as to why the charge was at it I am not happy with the $added to my account every month I was a DirecTV customer for almost years before I added AT&T bundle and I've never incurred any issues with DirecTV I've only had issues after I've added AT&T U-verse to my account

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My Telephone and Internet Service went out before we opened Tuesday, July 3rdI called to report problem and asked for a technician to repairAT&T advised me it would be July 13th before I would have phone/Internet serviceI explained this is a business line and without Internet and Phone service my income would be drastically effectedAfter another phone call to AT&T, they did move my repair time to July 9thI feel it it with great importance to have my business phone and Internet repaired before thenMy alarm and register are both connected with the Internet service
Product_Or_Service: Phone/ Internet Service

I never had service with AT&T
A year ago we tried to bundle our internet and satellite TVWhen we called the number in sales, they said service was available in our area and scheduled a technicianThat technician ran into problems on the line and had to send another technician(Missed days of work) The second technician determined we could NOT get service at our house for the internetmonths later, I received a statementI called AT&T and explained the situation and was told it would be changed to a zero balanceReceived another statement and called againThe notes were reviewed and again I was told not to worry, the problem would be taken care ofI received one more statement, called again, got all the apologies, and told AGAIN it would be fixedI didn't hear anymore for a few months until March when I received a letter from a collection agencyI have since called AT&T more times and still get the same answer that it is being taken care ofHowever, the

I became a AT&T customer a yrs ago, I was advised that I would be able to get
100mps of internet, I work from home so it is imperative I have high speed internetAfter a few months my service became draggy and choppy, I had a rep come out and advise me that in my area, mps was never available because I am too far away from the AT&T box and that I maxed out at feet yet I live feet away from the box which means it was never available , I cancelled service and around July they had a tech come back out and tell me they finally upgraded and I would be able to get the mps again, here were are a new year I had issues and a rep had to come back out ONLY TO TELL ME AGAIN THEY NEVER UPGRADED THE FIBER OPTICS AND I HAVE BEEN PAYING FOR MPS AGAIN THAT I WOULD NOT BE ABLE TO RECEIVE, THEY DROPPED SERVICE AGAIN FROM TO MPS AND THEN CHARGED ME EXTRA DOLLARS BECAUSE THE IS MORE THAN THE AT&T IS THE MOST INCOMPETENT SET OF INDIVIDUALS EVERI leave in May from my area I will never use AT&T again ever!!!!!!!

Service Type: Residential ServiceAccount: XXXXXXAccount: XXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was under no contract obligation and my service end date had ceasedI obtained new service via Comcast and since my home was half destroyed due to a fallen tree and we as a family was removed from the residence and just recently moved back from whence the City of Atlantas fire dept and police dept along with the city of Atlantas Code Enforcement can verifyWith this in mind I advised pickup aNd was told by the cust ser team I would be billed for service and equipment! Again, I returned the equipment to At&T technician as to what happenend once he retreived the equipment from my residence I am no longer responsibleI am prepared to contact the APD to file a non-trust warrant or a theft by taken warrant to get a resolution

I enrolled with at&t in March wireless,internet, and Direct tv
they somehow created accounts because it took about technicians to come out and install my direct tv as they said that I had an old home with wood chinglesSomehow when I called customer service they said one of the techs cancelled my account and that I had to pay $and some change againthey created another account and was told I would get that money returned to my bank account and it never happenedThen somehow they combined all my direct tv, and internet with my wireless and I never asked them to do thatI then get a bill on my wireless account that I had a fee of $but it was an early termination fee on direct tv side eventhough I never cancelled serviceThey had to cancel one account due to their error and I am now getting services interruptedThey cancelled service on 8/1, 8/4, 8/8, 8/I litereally had to be on the phone everytime trying to explain the cituationDirect tv side shows that they credi

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I have called the AT&T customer service department multiple times over the past couple months, and have apparently wasted hours on hold in doing so so here is my problem I had originally had your service set up After it was set up I realized that I had been set up with broadband speed internet, which is way too slow for meWhen I call to upgrade, AT&T informed me that it was the fastest internet that AT&T provided So the representative cancelled my account, and told me I would not be charged at all, since I had not used the service He told me to go to a local UPS store and return the equipment, which I did that same day A month later I received a bill After spending hours of time wasting one of my only days off on the phone with multiple agents, I had thought that the matter had been

We are having internet that does not work
I am told that we can get uverse and when they come out they say we cannot
We are having internet that does not work
Intenet has not worked consistently since January
I am told that we can get uverse and when they come out they say we cannot

On June 25, 2018, two door to door AT&T salesman came to our home selling us free internet for life, buy one get one free phones, and off of our television serviceThey offered to buy back our Verizon cell phonesThey said our monthly price would be $a monthSince that date I have paid over $in charges and they have not met any of the promises they made, also considering I have spent over hours on the phone with multiple ATT employeesI have gotten very misleading answers from more people I can count and I cant get a straight answer from anybody I have talked toIt goes from department to department and it seems to just go in a circle of dry answersWith that said, we have been promised months ago this issue would be resolvedWe have filed a case and have a case number with ATT at the momentI also have a recording of a ATT employee that this would be resolved and we would be compensated via a checkTo this date they have tried to help but I am still out over $

Failure to honor agreement to provide call blocking on residential telephone numbers
When service was established in 2008, AT&T represented that (2) telephone numbers associated with service address had Call Blocking installedHowever, a few years ago, businesses we called began to inform us that we were reading our phone numbers on Caller IDWe have called AT&T repeatedly, however, the incredibly uninformed staff who now answers the calls has repeatedly and falsely informed us that Call Blocking for the numbers is active, as we continue to have persons disclose that they are receiving our private, unlisted telephone numbers

I have no phone and internet It has been days and they keep telling me they will fix it
On Sept 23rd my service went out for phone/internet ATT sent a repair man to fix and couldn't now they keep saying dispatch is waiting to send someone out This is day I keep being promised they will go out but no one does