AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1ATT U-verse Blunders
7/27/Original installation date for phone, cable, and internet from - A.M.set up weeks prior No one called or showed up When we called we were told different excuses by three different agents Lost a whole day of work Rescheduled for 8/
8/Tech showed up on time During installation he disconnected my neighbor's services When he reconnected them he disconnect our services He then rereconnected our services and they worked for days
8/An ATT van was parked in back and was working on the pole Our services were accidentally disconnected at 4:right before he came down the pole When I tried to reboot services, he drove away Calling from work and the neighbor's phone, ATT refused to come back to fix it until Monday 8/ between -

I wish could rate zero starHorrible experience once we purchased a new phone, walked out of the store and realized that the phone is not workingFirst thought, the phone is dead(battery)We went homeplugged it to the charger, no sign of lifeCalled the store and was told to come back to the store for the further assistancewe get there and was told that since we walked out of the store with the phone we have to go apple store an file a claim through themon the way to the apple store we make phone call to the At&tThe representative, after consulting with her supervisor told us we should go back to the store and they must give us a new phoneSo here we are againWe are at the store, telling what we were told by At&t customer service, in response she tells us that it doesn't mater what we were told over the phone, she is not going to give us a new phone periodAfter we left the store for the 3rd time, I call back to the At&t and was told they need to exchange the phone and the 2nd option is that we have days to return/exchange the phone which this option was never mentioned to usI'm not getting into detail how we were treated by the store's representativesConclusion, Time spent hours and It's an ongoing battleStay tuned

Alright now everyone! Here we golet's first start by saying that I started my order onlineI has told the iPhone Plus was BOGO freeOk and then I was told that My husband and I can Have GB of internetThe lady said two iPhones + insurance each + service + discount for auto billing would come out at $a month! So I signed up for thatAfter I placed the order that said my phones would be ready by 7PM the SAME DAYwellcome three days later I'm finally getting my phonesI get to the store and they get my phones and ring me up and I ask what my first bill was and this lady said $270!!! ***!!! I said no way the woman online said that I would only have to pay $for first bill and after that $Nope she was wrongNO WAY WOULD SOMEONE PAY THAT MUCH MONEY FOR A PHONE BILL!! Well I wasn't going toSo she continues to explain to me And we FINALLY get down to where it was previously atall while the AT&T sales rep beside her is making rude comments and snickering at me because no way was I going to pay thatGIRLLLL be happy my kids were with me that day!!So I go home and look up my phone bill to make sure it was right! NOPE THAT WITCH DIDN'T CHANGE A DAMN THING!! So I call and voice my frustration and the lady on the phone says that $of that is because I had service for THREE DAYS before billing period started! WHAT?? She said that ALL companies do that UHHHHH NO THEY DON'T!!So I didn't handle it well and hung upNow keep in mind I am beyond frustrated with AT&T at this pointI call the store to make sure I can return the phones and he said there would be a restocking fee since I ordered online *** AT&T?!?!?!?!? I picked them up in THAT STORE!!!So now I'm home and I'm so frustrated I go to the AT&T online chat and tell them I need to make a return and they are asking what's wrong and why so I politely explain and they FINALLY WORKED IT OUT FOR ME!!! I paid only $my first bill and now only $every monthBut since this horrible experience after my contract I WILL NEVER EVER N-E-V-E-R E-V-E-R choose AT&T again! NEVER!!!! You hateful money sucking jerks!!
I just checked my monthly bill after downgrading my Internet because they like to sneak in charger and I was told if I don't go to the Internet to get my next bill would be cheaper come to find out it's more expensive because of prorated charges nobody told me anything about prorated charges so I am fed up at this point I called to cancel the service I am hoping to get the phones back so I can cancel service but I can't give the phone start even know all of this is their fault I am so fed up with this company and it's only been three months y'all! So I asked to speak to the manager or supervisor for I can cancel and after like a minute and a half two minutes Alicia comes back online and says well my manager said that if you like it so you can talk to me so not even a manager and wanted to talk to me what kind of customer service is the ba so I asked to speak to the manager or supervisor for I can cancel and after like a minute and a half two minutes Alicia comes back online and says well my manager said that if you want to cancel you can talk to me so not even a manager wanted to talk to me what kind of customer service is that???? She give me a deal a little bit cheaper service and since I don't have a $to cancel and pay for the phones I have to keep the serviceThis is pretty *** on AT&T's part for not explaining things better they try to drain you have everything you have By this point I am really mad my face is red I'm just super pissed and she offers me more services!! Why am I going to sign up for more services from this company?? NO!!!

At&t and DirecTV work together and we discovered that they have been overcharging us on our cable billWhen our free HBO and Cinemax was over I called to cancel and they never cancelledBecause of their negligence we have been overcharged since January and because of this month's overcharge the Internet bill didn't go through, which is also through them.My husband called with my permission to point out their mistake and theycame to an agreement that they would waive the internet bill and give us $credit on the next bill.The lady my husband talked to said the internet would be back on in an hourhours later and our internet was still suspendedToday my husband calls them and they acted as if the conversation never happened! He tried to tell them everythingWe apparently owed $to get our Internet working againThey said they would give us $credit on the next bill but because they had promised to waive the Internet fee yesterday we weren't settling for thatAf

And at&t will make it hard to get internet for low income family,
I try to get access from at&t low income, And at&t will make it hard to get internet for low income family, But at&t will promise in a merger to happen it will HELP low income family to be able to get internet access, Why can't we have smaller business in all area to offer internet so we can't be run over from the Big Company like AT&T? I get SNAP my card call 1-800-997-to get my BalanceThis program don't work and just a front,

ATT supervisor promised to correct bill, due to system glitches I'll was never fixedOnly had serv month, bill
Feb 1, services were installedI elected to have the installation fee broken up over monthsThe rep came did the installation, I was not at homeThe maintence guy let him him, I received no instructions and no paperwork to sign
I received an email not a bill saying that my bill was passed due for services I only had for about 2-weeksI was expecting to receive a bill as I didn't elect email as billing preferences eitherI called ATT spoke to a rep and ask to speak to a supervisorThe supervisor apologized for my inconvenience and stated that he would fix the billThat the system is new and sometimes errors happenHe thank me for bringing it to his attention and stated that he would also remove the chargeWhen I went to pay the bill in the 1st, It was not corrected and my services were shut offI call ATT again spoke to a rude rep that basicall

I manage an apartment community with phone linesIn October, our services were cut off because payment had not yet been receivedI made the payment over the phone, and the rep assisting me explained that we were not in a contract and she could save me money by bundling our lines and adding tablets for an all for less planEver since this change was made, our accounts have been a disasterFrom October through December, I called AT&T roughly times because our two accounts were converted to accounts, which were later disappearingPayments would then not be received because accounts changedIt was a disaster, but eventually resolved, or so I thought
In April, of my lines and their associated account disappearedI was told this account was actually deactivated back in December 2017, yet all lines were still in working order I have been working with multiple specialists since, and no one can seem to restore these lines to an account that are all still workingI am constantly having orders cancelled without reps reaching out to meWithout exaggerating, I have had to reach out to AT&T roughly times to attempt to make repairsWe can not make long distance calls at this time, set up call forwarding, or add our answering service, because there is no accountIf you all up my calls, they would total TWO DAYS worth of being on the phone with AT&T
All I am asking is that my WORKING LINES be added to an account and the appropriate features be restoredAT&T is a phone company that seems like it has no idea what is going onI am currently trying to call in and have been waiting for minutes and second just to be connected to someone

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I use AT&T for my cable and internetEvery month I have to review my billI cannot rely on AT&T to charge me accuratelyThe majority of the months I was with AT&T I had to contact them because of additional chargesI know they were faulty because every month, they would remove the charges, or credit me the amountThis was frustrating enoughHowever, my June bill I had enoughWhen I signed back up with them in Feb, I was told my bill would be about $a monthNot once has it been close to thatSo again, I contacted themI told them I wanted to cancel service and to send me a billMind you, I have no contract with AT&TThey said I couldn't cancel until I paidThey then suspended my service, for not paying, which is understandableHowever my problem is that they will continue to c

This complaint is related to AT&T not correcting significant billing errors despite ample evidence
I signed up for AT&T bundle of services effective 8/8/Bundle includes landline, internet and Direct TV service for a fixed price for years
I was suppose to get months free trial of premium channels (HBO, Showtime, etc) when I signed up
I was also promised internet speeds of 12-MB download speed
What has happened since
My bill includes charges for the premium channels and needs to be removed / corrected
I'm being charged internet equipment fee which is not part of the bundle and needs to be removed / corrected1st bill didn't have that as evidence
Because of ongoing internet issues, AT&T reduced my internet speed down to Half of what I was promisedSo, I called AT&T customer service and they said because of that he was going to credit my monthly bill by $22/month for the life of the contract (years)He said he could only do for m

I am currently in a year contract where it explicitly states I have a guaranteed price for the years of my contractI just received my Dec-Jan bill and they raised my ratesI called AT&T and they stated that they had a rate increase for all their base packages and they are allowed to raise those rates even if I have a contractI stated that I was not informed of these terms and did not agree they had that right within a contract periodThey would not change my rates back to what I agreed to
Product_Or_Service: AT&T Uverse and internet
Account_Number: XXXXXXXXX

This company has shown zero integrity in the way it has communicatedConflicting information and not doing what they said they would
On 6/28/i contacted an AT&T representative via chat to ask about the best deal I could get
In the chat I specified that I needed channels ESPN and NBATV after which he presented me witha $80/month deal for Internet and TVI asked if this would include my desired channels, he said yes.He confirmed this more than once during the chatWe placed the order and set an installation date for 7/15/
7/14/ ( Friday)
9:am: I called in to verify pricing and terms of the contractI reached an outsourced agent that told me she could not tell me how much my bill would be until after installation?
Eventually she transferred me to a man in billing who told me the contract was for 2yrs but the
promotion was for yearAfter the first year, I would be charged $150+ per monthI immediately asked for the order to be cancelledI was told the order w

Ordered service for U-Verse service on 01/24/17, order was for a total of receivers, I only have Trying to charge me again for 4th receiver
Ordered U-Verse service on 01/24/with a total of receiversReceived order confirmation # ***
Original order was for hardwire receivers and wireless receiversInstallation was then scheduled for 02/09/between 9:00am-11:00am ESTTech arrived around 10:00am, the installation tech was*** with cell phone number***, (***'s Manager is *** - 937-231-5807)Upon the start of the install,*** lamented the amount of hassle it would be to run hardwire cabling to the end of such a long/large home, so he said he would have an additional wireless box sent out, which I then asked "I thought the wireless service maxed out at 2",*** then replied "Nah, the system can support up to 5, the sales guys will not let you have that many in an initial orderI will do the request and paperwork on my end to

Service Type: Business ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Our business has attempted to switch from DSL internet to fiber optic three times this year and have been unsuccessful at this timeWe have asked our company provider to provide a vendor on-site to assist with the transfer on two of the three occasionsThe vendor did not arrive during the first attemptThe next time, the vendor contacted me the day before internet transfer to confirm appointmentThe vendor then called me today, December 8th, the day of transfer to notify me that he would be cancelling his scheduled appearanceHe stated that information in his order form was not available and due to this information, he would not come because "it would just be a mess and frustration for me and you." I attempted to contact our company provider representativeShe did not answer and resulted

I stupidly believed the sales rep that sold me on switching from *** (where my bill was little too high but service was good) to AT&T UverseHe showed me a package that was higher up than the one he signed me up for, falsely promising me more channels at a lower rateI could have canceled the service before hours had passed but I didn't want to go through another service interruption and possible fee by having *** hook me back upI decided to keep the new service with AT&T and resolve the initial conflictBut I was basically forced into paying more to get the actual package I was soldHe did say he would throw in more $AT&T Visa Rewards cards, on top of the one offered in the promotion I signed up forUnfortunately I had to call customer service to get them mailed to me after about monthThey had no intention of sending those extra rewards cards to me until I asked for themThen when I tried to pay my bill using a rewards card, I found that you can't use it to pay onlineYou can call and pay using one but they charge you $to do it that wayCome to find out, the only way you can use the AT&T Visa Rewards Cards (with no fee I hope) is to drive to a store and pay with it thereI wouldn't be surprised if they tried to charge me for using it there tooEarlier, on the phone with customer service, trying to pay using the Rewards card, I asked to speak to a managerThey transferred me to the Escalation DepartmentShe said she could give my account a $credit, but I'd have to be transferred back to customer service to pay the bill and I would get charged the $feeThe fee and credit would cancel outOf course, I didn't want to do it that way but unless I wanted to drive to the store I had no other choiceAfter asking her if she would relate my complaint to her supervisor she asked for my telephone number and account number to give me the creditI gave it and she said my account didn't exist, which is complete and utter crapShe was mad that I was frustrated on the phone with her and the whole company and their inane process (or lack of) and pretended that my account didn't existWowI just told her I hoped she was proud of herself and hung upI am paying this last bill, in the store, using my rewards card and then getting rid of themWith *** being the only other choice, and AT&T merging with them, I guess I will have to cut the cable cordThanks AT&TYou suck

Called At&t on 10/to add the NBA package to my accountUpon speaking to of agents that day she explained to me that it was already added to my account on Oct I asked her who added itShe said since I had the package last year it was automatically added to my accountI said ok is it going to be like last year as those payments were installment paymentsShe stated no she needed to escalate it and call me backI became upset and stated I wanted to cancel my servicewell now all of a sudden I can be transferred and speak to someone elseShe transfers me to a women who answers the phone "hello" that is unproffessional!! So I asked if she had my account pulled up she said noI said well let me give you my account # she said no what do you need help with? I'm sorry!!! I explained the situationShe cant help nowso she transferred me to a 3rd agent!! By this time my blood is boiling something so simple is turning into min of phone tagSo I explain the situationH

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Jan2016, service call was made to ATT Uverse because the Internet stopped workingWas told that it was my modem and that they would send me a new one and send out a technicianUpon the arrival of the technician, it was found that it was not my modem(which is owned by me), but an outside issueThe new ATT Uverse modem was returned to ATT Uverse on Jan30, 2016, through The UPS Store per ATT Uverse, and I can provide the receipt, with the reference number and tracking number
They received their device, but I am continually charge the $fee that they now place on the leasing of their modems, which I am aware that they switched to in I do not have their modemTheir records show this because I've been told by customer service that they can see where it was returned and receivedA

The cost of my service keeps going upMy calls are droppedI call and speak with reps and the promise to correct the issue and it never happensI was promised a credit on 9/24/by ***I was told when I signed up for the direct tv bundle that I would be paying a total of plus taxes for both servicesI was being charged a month bill of When spoke to rep I found out that my direct tv services alone were because they had added service on
Product_Or_Service: Apple /Iphone/
Account_Number: ***

Horrible Dispatch team
Horrible Customer Support
Horrible overall operations and management
Do they even care?
I ordered for At&T service installation at my house (***) at the beginning of September, as a new house service installation for their Xfinity gb internet
1) They never showed up on the time of installation and kept blaming us for not being thereThe second time we scheduled the installation, their guy came in and said that he doesn't have the necessary equipment to install
2) After wasting a week trying to get them to install at my house, I asked them to cancel the installation (the service was never installed and activated)They confirmed that it will be cancelled
3) I received a call after around ten days from their dispatch department saying that they are coming to install the internet and I informed them that I had already cancelled the installation requestThey said they will report and confirm
4) On 10th S

- On 12/16/2015, I called AT&T to combine statements for AT&T and DirectTVThe agent named ** set up a new account for AT&T/DirecTV
- Then AT&T sent to me a new modem and set appointment for the technician named ** coming for installationI told him that I did have my own modem and it was working and why I had to replace itThe technician suggested me return the modem and keep the current one
- On 02/06/2016, I returned the modem via *** Tracking system indicated that AT&T already received the modem
- On 03/07/16, I called AT&T at 6:00PM and talked to ** I told her that $equipment fee should be removed from my account because I returned the modemAfter more than an hour of talking on phone, transferred back and forth, $was credited
- With the same issue, on 04/07/16, I called AT&T at 6:20PM and talked to ** She was nice to help me and created a case *** She said the equipment fee $would be removed permanently
However, it is not removed
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AT&T U-Verse Television Fraud
From March 10th, through August 30th, I was defrauded and forced to pay $for services unrendered by AT&T U-Verse Television
After signing up for and paying installation fees for AT&T U-Verse Television service beginning on 3/10/16, the service was consistently and almost continuously blacked out No channels were accessible, nor were most of our recordings Equipment was exchanged on multiple occasions without remedy I complained to AT&T numerous times, all of which I've documented, as well as scheduled multiple technician appointments with AT&T - all of which cost me billable work hours and never fixed the issue
At no point did AT&T offer an explanation for the complete lack of service, nor did they offer any refund for not delivering their services In fact, I was constantly assured the service would then work - and it never did Despite all this, I paid each and every bill on time and never carried any balance on my acco