AT&T

I have been dealing with AT&T since November in trying to get a credit for my accountI am a Harvey victim and was charged for equipment lost in the floodAT&T was suppose to give me a credit of $out of a $billI paid $on December $and $in JanuaryEvery agent that I got has promised to take care of it, but to no availThey keep suspending my services which adds additional charges to my accountThey have me locked in a year contract in which the take full advantage offI would like to be let out my contract with a zero balance
Product_Or_Service: Cable and Internet
Account_Number: XXX-XXX-XXXX

Their customer service was atrociousI've spent countless hours speaking to supervisors and even executives trying to get my money back because I was charged on months that I never even used and double charged my cancellation fee of $even though I AT&T and DirectTV are sister companies! It's ridiculousSTAY AWAY FROM AT&T AT ALL COSTS!

AT&T offered me a service called Direct TV Now that is supposedly an app that is very similar to Hulu and Netflix This service has been nothing but a nightmare I was lied to...I was told this app would work on devices in my home that it will actually not work on I was told I was going to have the same price of $for the entire duration of my subscription which I later found out was also a lie They gave me the wrong username so now I can not access my account, and I can not reset my account At one point in time I was able to get access to my account, and I immediately cancelled my debit card to no longer pay for services...for services I couldn't even get to activate on my account!! My debit card is still being charged There is no customer service phone number to speak to any representatives And the website will not give me accessAT&T has this Direct TV Now app advertised all over their website AND the username I was given to use the Now account was attached to my AT&

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1after having many issue with equipment and customer service problem for over a yearI was told when our promotional time was up we would be able to get on a new oneI called on 9/19/and talked to a customer service repand was told that I would have to wait until the new promotional came out and was promised a call back on 10/15/and that my bill would be around $I told that person I would pay that price for month but couldn't continue that bill pricingI was told that pricing would only be for that month and that when the new promotional came out my bill would roughly be around $a month keeping the current channels that I already hadI never received a call backI waited until Monday 10/17/to call back and was informed that my account had been upgraded ( was not author

I have never had a satisfactory experience with AT&T customer service Today I spoke with representatives in trying to get some clarification on my bill I got cut off twice, and randomly transferred in the middle of my conversation with of the representatives So, of course, I had to repeat my security information and explain my issue different times The bills are difficult to read, and the representatives do not even seem to know how to read them Every little change is like pulling teeth!

Two men with AT&T have been harassing my entire neighborhood about getting their serviceComing to my personal home times today, ignoring the no soliciting sign, when asked to leave they continued to stand there talkingAll on video through my doorbell

I am glad that they are a telecommunications company, because they are horrible at communicationsYou cannot reach anyone in the USIt is also very had to even do that because first you have to deal with their virtual assistantWhat a nightmare thereThey tell you they are doing one thing and then do something elseAfter several attempts and a lot of time, I finally spoke with someone in the USAfter cancelling my service, I was told I would be receiving a check for $and then received a bill for $which included a $late feeI had CANCELLED my service, yet was still billedThe next thing I received was a bill for my internet/cable that was upped $with no warning or communication about thisThey need to get their act together and treat their customers like customers not just a paycheck for themGet a grip AT&T Will not ever go back to them

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On October 19, I ordered internet service from AT&TI was told the service would be $per month with no installation charge I was never at any time told I would have to stay with them for any amount of time or any mention of any contractI explained to the rep that I had my own modem which I had purchased from AT&T a few years ago, he said they would try to use it and if unable I would be charged $to purchase one of theirsThe tech was unable to use my modem so I paid the $up front, (which turned out to be $100.00)Although the advertised price for AT&T internet was $he told me the price of mine was $a monthWhen I received my first statement it showed installation charges and additional charge for modem I called customer service to try to resolve the matt

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : ***While calling AT&T to see if discounts were available for my account, the sales rep asked me, "Do you live with your husband?" Even though I adamantly protested at his question, he continued by saying, "If you live with your husband, he can get a cheaper rate." I then asked to speak to a supervisor, but the rep denied my requestI insisted the he connect me with a supervisor two more times, but he refusedI immediately asked my for his employee number, but found out later that the number he provided was fictitious I called back and was finally connected with a supervisor who only offered to connect me with the Loyalty Depart, where *** only offered me a reduced services for the same amount that I had been paying I called back days later spoke with yet another supervisor and was finally co

order direct tv and to bundle cable and phone the sales person said they could bundle for dollar for three tv and cable and phone .the men came was just told to do two tv and found out they dont bundle so I have to keep the direct tv for two yrs under contract
Account_Number: ***
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Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I have requested to have my services turned off since June 24th before I spoke to representative and she told me not to pay my bill right away because my bill should not be that so explained that my finally bill should $so now the end of July has came and I spoke to an male representative over the telephone and he explained that I should wait another ten days, I have been a little under the weather and just not feeling well to be arguing with people about a bill that I am trying to clear up and out of my name I have went to UPS and turned in their equipment but not it's taking several months to receive a fireball bill I will never use this company for anything else I have learned my lesson with A T & T this has been a real draw out no excuse to treat a customer so un fair??
Product_Or_

Agreed to a monthly contract for months , received a confirmation number from employeeReceived 1st month bill and charges were not the agreed contractCalled and spoke with billing and they had a different amount for the monthly agreement and had no idea why the representative gave us the amount we agreed to

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : Ever since me and my husband TRIED getting AT&T service it's just been a horrible experience and now We're stuck paying a service that isn't even worth it! We went in and I was asking for uverse cable but they said they do direct tv now not giving me an option..I got a $monthly plan with direct tv and Internet servicesThey come and install it days later then remove it after damaging my apt and told me I should get uverse insteadWhen I tried getting the uverse bundle, the monthly plan goes up to $a month plus tax! I told them just to connect the Internet cause I couldn't afford that planI end up with slow internet for $a month! So I got to the store to talk to them in person for a better planAfter telling the repmy budget is $a month, no higherHe leaves for literally an ho

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Promotional rate expiredThe loyalty department added new promotion saying everything will remain the same billBut pay the larger amount this monthThen got an e-mail saying a different numberAnother promotion ending in MarchTold to call back again then
Product_Or_Service: Uverse
Account_Number: XXXXXXXXX

*** Inc was billed $29k in commitment shortfall when in reality *** had exceeded their *** with ATT Credit has not been issued
Key Facts
In July 2013, *** signed the Master Agreement XXXXXXXXXXXXUAThis was a month agreement with a *** (Annual Revenue Commitment) of $129,500/yearThe 3rd Year *** period started Aug and went through July
In Sept*** received a *** for $29,for failing to meet the third year *** for Master Agreement XXXXXXXXXXXXUA In actuality, upon ***'s recommendation, *** had signed a new Master Agreement in April of that covered the same services found in the original Master Agreement (BLC agreement (***) This new agreement should have replaced the original agreement The new agreement provided new pricing, eliminated the *** and replaced it with a line minimumAfter signing the new agreement many of ***s new lines were ordered using the pricing in this new BLC agreemen

Created the uverse account under thr wrong nameTold me I was getting charged with direct tv discount but since the account isnt under the same name as askes I am paying $The rep who started the account also immediately changed my,install date for two weeks later until I called and complainedThe installation wasnt done correctly so instill have no internet, I'm being charged more than I should be(even after I asked the billing rep to change the name on either thr direct tv or uverse account to match AND I have to wait for installation to be done corrwctly after paying the fee and it being done once
Product_Or_Service: Uverse internet
Account_Number: Same as phone number

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted AT&T by chat because the website has a no cancellation policy through the payment websiteI was asked why I want to cancel and I explained I was moving and the representative took my information and said he could not cancel my service and tried to transfer me to someone that couldThat person could not cancel the serviceI told them I will call backThe next day I called the number given on the payment website under cancelation (XXX-XXX-XXXX),they said that was the wrong number and quickly transferred me to another number that asked why am I canceling? I refused to answer( not being rude) and asked to be have the service canceledThey said they had to transfer me again after being on the phone minutes, I hung upDay 3, I called the last number I was given, which was ano

On 8/18/I should have had phone $19.99, TV $and internet $installed at my residenceThe TV service was installed and I already had internet with AT&TThis was a bundle promotion offered through Directv a subsidiary company of AT&TAt the time of installation they had problems porting my number from my phone provider at the time which was Straight TalkAfter numerous calls back and forth to AT&T I had a representative tell me she had it taken care of and because it was a cell provider it would take to days to have the service turned onThe number in question is *** and has been my home phone and business fax line for the past yearsThe phone service for that number has not been turned on even to this day of 12/3/17/I called about it over a month ago to find out what had happened and the representative I was talking to had a new number installed and charged me $for something I never ask forI paid the install charges for these services in August

Over the years I've noticed at AT&T and BellSouth in the Nashville area in other areas of the country has a tendency to have discrepancies in Billing and then find excuses for it and make promises and not keep themI'm to the point where I think the culture of the company is to lie to their customers and hope that they give up and then end up making bigger profitsWe are going to drop them from their direct television network and their Uverse as well because of these tactics that become a joke amongst our family and friends quite irritating though

I have had AT&T's service for more than a decadeMy internet speed has gotten so bad it is like diuse to beThey keep going up on their priceNow we pay $a month and suppose to get MbpsMost of the time I only get around Mbps and some times as low as MbpsI have repeatedly complainedThey come out to check and tell me there is too many people, on the internet, in my area at the same time but, they will not cut the price of their serviceAT&T is robbing us because there is no other service in my areaI live in Rockfield Kentucky