AT&T

I tried to cancel my phone service to AT&T, but it took me forever to talk to one of their representative, When they find out that you want to cancel your service they will make you wait forever until you give upThe first call it took me hours and still no one attended my call, I tried it again hours after I waited much longer and still no one answers my call Whey they loved to make their customer's waitEvery time you talked to any of them they will do everything to convinced you to stay just what they did to me, and when I upgrade my phone they double my bills right awayI tried talking to them nothing happenIf you're not happy anymore why do you want to make business with themThey are the worst ever as far as customer service is concernI would never recommend AT&T to any one among my families and friendsNow that they consolidate the TV and cell phone business, paying consumer like me doesn't have any choiceWhy the government allow this to happenI just HATE At&t so much

I currently have AT&T DSL services and I have been trying to cancel service for a couple of hours and I keep being transferred to the "cancellation team" however no one is able to cancel the account for the following reasons: they thought I had a business account (I have a home account), was transferred to the UVerse department (I have DSL) then back to accounts/billing where I started After a dropped call and about two hours on the phone the service was finally cancelled Also, I am being told that the modem will not need to be returned however I am doubtful and expect to receive a bill While they ended up cancelling my service as requested I feel the practice of keeping the customer on hold, transferring departments and dropping calls is a method to keep the customer from following through with the cancellation
Product_Or_Service: AT&T DSL Home

Worst customer servicer EVER! After trying to get through to their customer service department I get someone who couldn't understand English very well and basically called me a liar! Then when I told them I was seriously thinking for switching to SPRINT he said go aheadso I hung up and I will be pursuing other options Way to go AT&T you now lost a long time customer 15+ years I believeGood job!

I have had AT&T Uverse ever since they became part of AT&T I have had problems with the speed of my service even though I was paying for the the highest rate on my account for the service but found out that my line could not handle the speed However, my major concern is with the billing My monthly service bill is suppose to only be $under my one year contract My new bill was $ I asked for a month extension to think over this increase and was granted one However, my new bill is $ We also lost phone service on 10/ There was a service agent in our neighborhood and he came to restore serviceMy old phone number has been taken out of service and a new temporary number was in its placeBut, my new number has been restored the next day I have received calls from *** from the President's office and have left messages for her to return my call

On May 2nd I called about my *** Needed to fix wireless charges Employee escalated to supvto call in hrsCalled back on 5/still not fixed
On May 2nd I called the unified billing spoke with *** employee ID *** regarding my bill The cell phone portion looked incorrect I didn't see the right cell credits for the dates on April 3-April for lines He agreed and was escalating the call I was promised a call back in to hours and never got one So I called again on 5/and was transferred to a lady whom after an hour determined my insurance on three lines was mysteriously cancelled was offering a credit and to add insurance So that was a new problem Not only did I not have insurance but if it did cancel back in March I never received a credit for the month I was charged on my bill So that was a second issue I also noticed that we couldn't seem to understand eachother There was a credit to my equipment charges that I believed was phone per line c

I have spent multiple hours/days on the phone with AT&T After hanging up, each time I
"think" the billing issue is resolved But alas, I get a new bill and they have not corrected their system It is beyond frustrating that this company is not penalized for its horrible customer service, lack of ethical business practices and billings

ATT connected service at an old address (where we lived years ago) as well as connecting service at our new home address
In December I contacted ATT/DirectTV to setup new service at our new home addressProviding this new address at the beginning of the call to the salesman he never again verified our addressServices were installed at our new address (no issues)However, services were also connected at our old home (from where we again lived years ago)We began to receive ATT billing statements for a DSL acctPlease be advised the home we lived in years ago was sold to my father in law that is now deceased, this is the only way we were able to receive any mailATT connected services for DSL at our old addressAfter phone calls made in DecI was told the issue was resolved and no further action needed to be takenHowever, here it is May and I have contacted ATT via chat and phone over times and the issue is yet to be resolved!!!! It took me months to hav

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Several months ago my $a month phone and DSL bill shot up to over $I have very bad DSL serviceOften it does not work or is so slow it takes several minutes to reach a websiteIt constantly goes in and out so I cannot live-stream anythingI do not use my home phone except to pay billsIt receives over spam and telemarketing calls a weekpercent of incoming calls are spammers who call multiple times a dayI have asked to cancel phone and keep the very slow (Ultra Fast - ha!!) DSL but am told it would cost more money if I got rid of the phone, so I keep the phone
That said, my original bill was for the phone, for internetOver the years it keeps risingi get special deals and am grateful, but I called three months ago renegotiating the priceWe got the price

Service Type: Residential ServiceAccount: XXX XXX-XXXX XXX XAccount: XXX XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1All this stems from Juan who was in charge of running a AT&T phone line to my house from County Road approximately; with a gas powered hole diggerHe did not replace the portion that was cut; he replaced yards of it, with a type of pipe that no plumber recognizesLast time I called AT&T to fix it; they accused me of lying to them about the location of the broken pipeWhen I went out there to see why AT&T broke my water pipe years ago; this guy had yards of pipeI believe he replaced the whole pipe and reconnected it many times, not just in one place, but in multiple placesMy problem has always been *** has never been able to be contacted; everI can tell you for sure he does not speak EnglishPlease feel free to contact AT&T on my behalfTrying to contact AT&T ab

Never received the Reward Claim Letter for ATT U-verse intenet
Account: ***
Service: Internet (Bundle Discount with Reward Card)
Dates contacted ATT Reward Center and Customer Service Dept
1) Nov - Dec :
a) Customer service- Offered $credit for my trouble
b) Rewards Center - Toll free# always busyContacted via chatNo resolution offeredInstead asked to contact customer service
2) 01/19/January
a) Rewards Center - Toll free never got thru at mins
b) Reward Center Chat - Been told nothing they could doAsked to contact customer service
c) Customer Service - Toll Free - Been told nothing they could do
d) Customer Account Retention - Been told to contact Rewards center which I already didThey said they can't do anything either
I have not received the reward claim letter for ATT U-Verse Internet service that I signed up for in April
After contacting rewards center twice I have been told the reward cla

I terminated my service in June and was charged an early termination fee of $plus tax When I signed up for my service in December I never was told that I was under a contract and that there would be an early termination fee They claim I was told and sent an email I know that I was not told about this So my complaint is that AT&T doesn't tell you about the contract and the early termination fee over the phone but then puts it in the email they send once you are a customer I have tried to talk to supervisors and the people that I talk to on the phone said that a supervisor will call in to business days but they never do
Product_Or_Service: Internet/Phone
Account_Number: ***

My account number with *** isXXXXXXXX I had a *** the first days in August My *** is combined with Dierect TV, since *** bought them out I was out of town when my *** was due so I used an online address to mail my money to them It went to the Direct Tv's office Well even though the payment was sent and cashed I still had to pay my *** *** again($185.00) Now my payment for Sepyember is due and still the $that I sent has not been credited to my *** acct The check was made out to *** not Direct TV with my acct number on the check.(***) They have given me reference numbers, and a confirmation noAnd still no credit to my acct Everytime I call I get a run around and excuses Now my Septpayment is due for $and I probably have to pay againI am retired and cannot keep doing this

AT&T ported my number to another company without my consent It happened on June 23, and they have not reconnected the line as of Aug 2, I have had at least conversations with representatives who say they are going to do something and nothing happens nor do I hear from them again I have a medical device connected to this line which sends info to my doctor and it means nothing to them I would have to say that AT&T's service is one notch below a can and string system Very, very poor customer interface

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I went into the AT&T store located at ** *** *** *** ** to see about getting my phone replaced While in the store a sales person convince me to switch from AT&T's U-Verse TV to Direct TV service He assured me that I would save $45.00/mo from my current TV charges with U-Verse I clarify that this switch to Direct TV would be comperable to the current plan I had with U-Verse We went over all the TV channels I would be receiving The first visit to install Direct TV did not happenThey did not have the order correct and they cancelled the install I went back to the sales person in the store and explained to him that the order for installation was wrong Then he tells me I will have to paid $to have the techs come out and do the set up the way I wanted it done the first

Worst customer service everIf zero stars were availaibile that should be an optionI find it hard to believe that they have an A+ rating - it must be wrongDirect TV cannot solve an issue and have falsified info, contracts, billing scamsThey should be run out of town

I called AT&T on 11/to order internet to my new home and they made an appointment on my move in date of 11/ The following day I received an email that my appointment had been delayed by a week I called support and they had no explanation and told me to call back in case anyone cancels for the 22nd This is an unacceptable way to treat a customer before they even have service set up I will be looking at other providers in my area and cancelling my AT&T service (before it is even set up) if someone else can get me service sooner

since may we hve not gotten what we were told, and we have lost a lot more
it was may a salesman came to the house wanting us to take direct tvmy husband and I spoke with him for more than an hourthe bundle (tv, home phone, and internet) was on special for $per month for years.we chose the select packagethere were so many installation problemsthe first man that did wiring, which I dont think we needed, was done wrongthere was or other people that came out to do the job, but they finally had to send two men outit took weeks to get it all finishedthen we couldnt get the telephone hooked up because we didnt have the internet up yetthen we were getting two billsonw from at&t and one from direct tvthat raised our billthen they dropped us down two places because we had the wrong planbut this is what we signed up forthen we had the wrong equipmentwe had what they said we needed and they sent it outwith grandchildren and only tvs playing

My DSL internet service goes out in and out and does not operate at the speed I am ring billed forI have contacted AT&T numerous times with no response from them

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : I have always had issues with the internet service being slow and then not connecting at allI must?ve gone through dozens of, if not more, modems and numerous technicians come to my homeOne technician actually wanted to charge me $to fix the issue if the issue was ?inside the house?Another technician stated that a line needed to be replacedWe waited for them to come and they never came to change it outWe called again and a technician stated that the line had been replacedThe problem with our service persistedWe called again to the call center, which by this point had become routine, and they gave us the whole, it?s the modemThis was the common trend that we started to see with your companyA tech comes out, ?fixes the issue?The service goes out, we callThe rep st

I have fought with AT&T for years now about getting me a set billThey will go up, I will have to call or chat, they will bring it down the next month, then the next month it will go back upIt have been a cycleToday I was chatting with someone named Daniel B, He then decided to call me, told me his name was Vaughn (or something that sounded like Vaughn)I could not understand anything he was sayingi told him to put in writing what he was correcting so that I can have proofIm so tired of this up and down with AT&T