AT&T

I initially had Internet and upgraded to fiber Internet While the technician was at my home installing another gentleman from AT&T stopped by indicating he was there check on the installation when really he was a sales person I ultimately switched my cable to U-verse and my phone carrier to AT&T I also upgraded my Iphone to the new xs modelIt's been downhill every since My experience with Customer Service has been so bad, I don't even know where to start anymore and I have just given up If I could give zero stars I would!!!!

Service Type: Business ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T does not have clear policies regarding pricing/service/commit times for their "business" products They strong arm customers into switching to more expensive platforms by increasing the prices of the older products and reducing the service/options/support for platforms that they deem outdated or unprofitable to their higher margin goals in select areas They intentionally withhold information in order to make switching to a competitor more difficult They intentionally bundle line items/services on their monthly bills in order to mask the individual charges that they bill customers for in order to "upsell" them on products/features that they don't need When charges are disputed, they manipulate their internal "statute of limitations" to an arbitrary (and beneficial to AT&T) months

I have had service for a year and the *** increases each month and I have to call for an adjustmentI decided to change service providers and called to cancelled March 30, but was told I was in a year contract and would have to pay $to cancelI don't believe I signed a contract Number -***

I am writing this as a complaint against *** for fraudulent servicesThey persuaded me to purchase their new bundle of TV + Internet + phone for $a monthTurns out I was promised a specific promotion that was no longer available and now it *** be $a month so to help lower the monthly payment by $per month I was advised to purchase a wireless device with a data plan for $a monthTotal saving of $Turn out this also was information and this purchase is
Not going to lower my monthly payment ($discount is not going to be applied)
On wireless device I'm paying $instead of $per month
I have been on the phone with *** for over hours over the past monthThey always transfers me from one department to the other because their systems are not in-sync and they are unable to resolve the issue because service discounts depend on one anotherThey also promise calling back but they never do
Last person to hang up on me was Agent*** (att agen

Service Type: Residential ServiceAccount: XXXXXXXAccount: XXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Upon signing up for services with AT&T for direct tv and internet package in 2/2016, I was giving pricing of for first year, then per month for 2nd year for the bundleThe 2nd year bill arrived at I called on 3/to understand why they were not honoring the price given a year ago, of which they offered another promo rate for months at for the bundle that would be retroactive to prior bill and a credit for the difference would apply within 5-days I was provided a confirmation number for the transactionI paid for that month to offset more then the credit that would be received I called back on 3/to inquire about the credit that hadn't applied because the bill was now due the next day The rep told me that he saw the credit coming on to the account and would ask h

Since day one dealing with AT&T has been so frustrating and exhaustedTheir customer service is the worst I've ever dealt withI'm a patient person especially when it comes to customer service, but they constantly talking to you like you are stupidThey have no idea what they are doingWe scheduled a date for insulation and they changed without even letting us knowI wouldn't recommend this company to anyone! I wish our apartment had other options for cable and internet

AT&T no showed on TWO confirmed installation appointments After many calls on the day of service AFTER the hour window, I was told by several ATT reps that my "tech is behind but will arrive and our dispatch will be calling you shortly." By pm (local time), no call from dispatch and no tech I called back only to be told, "We're sorry but it appears that a tech was NEVER given this service order."

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had DSL Internet service (only) from AT&T Service was disconnected AT MY REQUEST on February 3, A payment of $was made on January 10, for the billing period beginning on February 2, AT&T bills DSL service in advance AT&T failed to make payment on refund for the pro-rated amount of one month minus one day AT&T is trying to bill me for another $ I received a bill from a collection company last week for the amount of $ I spoke by phone to an AT&T customer representative several months ago about this and he assured me the problem would be taken care of He stated it was a billing error and that a refund for the pro-rated amount would be mailed to me I never received the refund

Service Type: Residential ServiceAccount: Requesting new service Account: Requesting new service Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I am building a new home in an established neighborhood and trying to set up internet service to the house when we moveThere are AT&T lines buried all over the neighborhood but yet no one from AT&T I talk too seems to know why we don't have internet service in our neighborhood All I get is sorry we don't offer service to your location There is clearly AT&T lines marked and buried going from green box to green box within the neighborhood but yet no one from AT&T can tell me anything about how or why we cannot get internet serviceI have call AT&T and created multiple tickets to investigate and have been promised to be called back but have never heard backEvery time I call I get the run around and they keep wanting to run my address in their system which ends up t

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: ***/>Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Complaint: Unacceptable and inexcusably bad customer service from AT&T's billing departmentIn January of this year ordered a DSL account, used for only days due to poor quality of serviceDisconnected and closed accountReceived my initial bill of $on 2/6/which was higher than what I was initially quoted on my Order Summary of $monthlyI was told by an AT&T customer service representative that I had been billed for an additional month in advance, plus the cost of the equipmentI proceeded to request an equipment return label from AT&T in order to receive $credit for returning the equipment and she was going to credit the extra monthly chargeOn 2/17/AT&T received my returned equipment per their Newgistics tracking informationI spoke to an AT&T customer

Last October I called ATT and asked to have my Direct Tv moved to my new location in IndianaI was told during the phone conversation that they could not provide service in the new locationShe proceeded to tell me that I would not be charged an early termination fee because it was they that could not provide me the service I was requestingSix months later a collection company called me to tell me I owe $to Direct Tv for early termination feesI tried to talk to ATT/Direct TV but they told me it was already turned in to the collection agencySo, ATT has been diligent about sending me every bill I owe via text, email, mail and phone ap since I have been a customer, but NEVER sent a bill for an early termination feeThey say they record their phone conversations, and I have recommended they review itTo say I am very disappointed in this company is an understatementATT needs to retrain their staff with scripting so everyone is on the same page, and speak directly with their customers regarding billing issues, especially when they try to bill over months laterThis is called stealing ATTAs of today, you have over 23,complaintsWe can't all be wrong, while you are getting richAn A- Revdex.com? Nice

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0Here we go again When I signed on for internet with att they told me it was a month and NO charge for equipmentWhen I filed a complaint they covered their lie with a one year discountTaking off a monthWell here we are and they are charging me for equipmentTold them I'm disabled and can't afford anymore than I'm paying now and was assured my bill WOULD NOT GO UP

Service Type: Business ServiceAccount: XXX-XXX-XXXX XXXAccount: XXX-XXX-XXXX XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We received a call back in from an AT&T representative who told us that we had to switch to the AT&T collaborative service, because the AT&T service that we were on would no longer be available We agreed to make the switch Many technicians came out over the course of or months When the switch was finally made, the phone system did not work We could take calls, but after a very short time, the person on the other end could not hear us and we would have to hang up and call them back on our personal cell phones Our fax machines did not work at all during this time Two of our phone lines did not work at all during this period These were lines that some of our customers had, so they could not call us at all This lasted for a week After insisting for many days that A

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I received an email this morning, 3/28/16, stating 'AT&T ORDER CONFIRMATION: Your TV package change.' We had made no changes to our account This change was made without our authorizationThis is fraud
I contacted AT&T this morning to find out how this could happenI first spoke with *** and then *** who are based in the Caribbean location They confirmed that the upgrade had been to our internet packageI explained that we did not make or authorize this change and that it's unethical and how can a change be made to our account without authorization? They explained it would be free for one year I then said I did not want it if I didn't call & cancel in a year and that it would make the price go up They then transferred me to another department where I spoke with ***She e

We are with at and t for many years, just to be excellent company years agoI call customer service on 3/7/around 7:pm, someone by name Emilio start talking to me after two min he stop talking to me I wait in line for minutes once he comes back again I ask to spoke to a supervisor waits for minutes no answer from anybodyVery disappointed, I will try a different companyHollywood, Fl

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I've been charged $for service when I was promised a charge of $dollars for switching my service from U-verse to Direct TVI tried reaching out to retention center and there I was promised that they would credit my account $dollars and I was told it would take effect in an hour, that I would have to give it time so the system could updateI waited till 10pm and nothing yetThis is not the 1st time that AT&T promised something and don't deliver on they're promiseI and very disappointed with the hole situation
Product_Or_Service: Direct TV
Account_Number: XXXXXXXXX

Order# XX-XXXXXXXXXXXXXXX I have been dealing with a credit with *** T for over 2monthsI switched from *** to AT&T 2months agoSo yes I have been dealing with this issue as a new customer for the 2month I have had their service I called and spoke to multiple people about a deposit that I was charged that should have NOT be on my billAccording to the sales rep I spoke to in Oct when starting my service I did not have to pay a deposit because I have my OWN PHONE!! he did however offered me a table which carried a deposit which I declinedI received the SIMS cards and went to the store so that a rep can complete the activation After the hour long activation everything was fine until I was told by my employer that AT&T offer discounts to our employeesI went to a AT&T store to get assistance with ONLY applying the to my ALREADY contract that I had already for several weeksDuring that visit the rep at the store again tried offering me the table once again and again a deposit was requiredI again declinedI did however agreed to start internet sevice with them Anyway I received my first bill from AT&T and notice that I was being charged for a depositI called and called about this deposit and no one seems to have a clue what's going onI was even told by manager Christoff that I needed to pay this deposit and couldn't tell me what the deposit was forI called relentlessly to get this issue resolved and NO ONE seems to know what anyone is doing theirThey don't add notes and I had to repeat this same store over and over and OVER againI then went to the ordering team and had the nice guy look over my entire order and he also stated that I DID NOT need to put a deposit down! per this rep he submitted a credit waver that he stated was approved by his bossI had my bill push out until the 11th of Dec so that the credit had time to be applied and guess what Still NO CREDIT and STILL NO ONE has any IDEA of what is going onTHERE WAS NO NOTES of me calling them and NO NOTES showing a credit waver was sent on my behalfI JUST want to pay what I need to pay, NOT FOR SOMEONES MISTAKE that they are blaming the customer forI WILL NEVER REFER THIS COMPANY TO ANY ONE OR BUSINESS ASSOCIATES I have!!!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I've been with ATT for a couple of years now TV+InternetI've been a very good customer, never late never a problemWell, I called the other day in regards to my monthly bill going up, inquired about lowering the bill, also my Internet speed is really low for what I am payingWell, the CSR I talked to would rather have me disconnect my service and move to another provider than helping me resolve the situationI found that pretty disturbing that ATT would just kick someone to the curve than helping

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T scheduled the uverse service transfer to my new address on for July 5thThe tech came but could not connect the Internet and TV because the wire from the AT&T pole was not working.he sent messages to his boss and said they would come back the next day I called the next morning to find out the service statushour on the phone later, I they could tell me was that the service was scheduled for noon that day but no tech had been assigned to it I stayed home all day waiting for them and they did not show up I called them back today,July They said I should stay at home all day tomorrow because they might come at any time They also added that they came to the house yesterday at noon and no one was home!
Product_Or_Service: u verse (TV and Internet)

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 12/the bill on my DSL & internet increased over $I called in and my bill was adjusted and the rep said he put me on another discount planI got my bill for 3/and this bill also showed an increaseI went on a chat with a rep on 3/17/for well over an hour and he adjusted that bill by and agreed on uverse to be installed on 3/23/with no activation...installation or one time feesHe tried to combine my directtv but I declined and told him do not touch my directtv service...it was not a part of anything I was agreeing to only the uverse offer he madeOn 3/19/I tried to sign into my dieecttv account and it was rejected and the message stated that I had ordered new service and was trying to sign in with my old informationI called at&t and discovered that