AT&T

We ordered ATT U-Verse internet and elected to use our own modem/router after the sales associate confirmed we could do soThe sales associate was not sure how the billing would be handled, so he called someone else from ATT who assured him (and us) that there would be no equipment feeThe sales associate said he was not sure our own modem would be compatible, so we would have to try it when the installation person hooked it upThe installation person hooked it up and it worked just fineFor the next approximately months, we received bills with an equipment fee (approximately $5-$8), which was against the ATT sales person's wordWe contacted ATT numerous (about 8-12) times to get refundedAt times (approximately 2-times), we contacted ATT for a refund and were refunded only the previous month's equipment fee and assured we would not be billed for equipment againHowever, each subsequent bill included the equipment feeFew of the sales associates understood the problem (most had a strong foreign accent)After talking to an ATT manager, he told us he would not issue a refund until we gave him the model and serial numbers of our modem/router because his system told him we had ATT-owned equipmentHowever, we do notUnfortunately, we got rid of our modem/router because we moved to a new address and got a new service providerThe ATT manager's tone was unbelievably arrogant for a customer service departmentIn fact, the ATT manager told me it is common for people to request fraudulent refunds, so he did not trust the customerI asked the ATT manager if it was possible for his system to be wrong, and he told us noThe fact he did not even recognize this as a possible error, let alone an error, is concerningHe said my story did not line up with his system, which is trueWe even got a letter from ATT telling us to return their equipment, which we never hadAfter holding for one hour during one of the many phone calls, I finally got to a manager, but then the manager immediately hung up the phoneThere are more issues experienced, but I will not venture furtherThis refund would only have been on the order of less than $100, but we spent about hours on the phone to get only a small portion of the required refund back to usATT still owes us a refund

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up with AT&T for internet, TV, and landline late March I have had cell phone service with AT&T for over years prior to this
Changing TV providers proved to be too difficult on my year old husband who is experiencing declining health It became a hardship for him to adjust to the change I felt I must switch back to Comcast to make it easier for him
I called to cancel AT&T first week of April, and was reassured it was within the window to cancel without fear of penalty
What has ensued can only be described as a nightmare
I have talked to plus AT&T customer service representatives over the past months Even after being reassured by every one of them that the problem has been fixed, more and more penalties were being added every billing cycle
There was a

I cancelled my account and was told there was no balance dueNow I am charged a final bill that is not prorated because the manager Robert ID *** told they don't prorate billsSo I am being charged for minutes and a week or less serviceThe manager said nothing and then said do you have any other questionsDid care I was told wrong information other corrective action for the agentLose Lose situation for customer and agentGreat management This is a customer with a great payment history too

The worst customer service on the planet! Long story short, I called to get the total of my bill, ( I had been ill and lost track)I asked if I could pay that the following business day IN FULL and the rep told me yes, that would be fine, and that she would not my account Apparently she did notI was working online at a.mthe next morning (the day I was to make my payment) when my internet went down with a message to contact them immediately I did and told them who I had talked with yesterday and what she'd told me and they said they had no arrangements or notes on my account I paid them a whopping $IN FULL as promised, and have waited hours now for serviceI finally called and the the man said "we show a $bal but for some reason it is still showing suspended" He did something from his end that got my internet up and running but my tv still in not, and it won't be til later TomorrowSomething about the tv folks are gone for the day and "we aren't in sync with them" I worked in customer service all of my adult life for Very large companies and I can tell you I would have been written up for not noting an account with arrangements and quotes I had given, if not firedI think *I* need to get a recorder for MY home phone to protect me from them and to assure MY "quality assurance" I will be looking for a new companyBuyer Beware!

I have had multiple negative experiences with this business due to extremely poor customer serviceI would rather write a complaint directly to their company but there are no email addresses (and really no phone numbers either) listed on their websiteIn short: earlier this year my husband and I's phone lines were completely cancelled, when we clearly asked AT&T to have them frozen (while living overseas)As a result, with no account to reactivate when returning to the States, this week I tried twice to order a prepaid SIM card and the order was cancelled twice for an unknown reason; after speaking with three different customer service representatives both on the phone and via chat, no one was able to resolve my issue (one in fact, hung up and transferred me to someone else)I have had far too many negative experiences with this company and will not be using them in the futureThey can (and should) do better

Was promised a gift card.....after waiting and checking my e-mail the agent didn't have me in the computer as being the one to receive one.I have been a loyal customer and also when we moved we stayed with them.....wad not happy when I was transferred to different depths with the Loyaty deptStated" then transferred you here not even caring about your problem"...then sorry it's been months and we can't do nothing.....really...I have been calling during this months.not good customer service....probably will This company after I add my comments on facebookunhappy customer

Service Type: Business ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I'm a small business owner who has had the same telephone number for almost years with AT&TI recently moved on March 1, only minutes away and AT&T would not allow me to keep the same business phone number! I cater to the "working women" who doesn't have time to stop and write down a new number! I have unsuccessfully tried on countless occasions to get AT&T to restore give me the number back! I was initially told that I would have to pay a $fee per month to keep the number! I thought it was rather ridiculous to pay for a number twice! At this point, they changed it! I was then told that it could be ported to a cell phone or a home phone which would include a modem that I could use for a business line! I then decided to go with the modem/home idea! I have been waiting for weeks for thi

I called to set payment they failed to honor
on 3/at 1:14pm,length of call min., I called ATT to set up payment arrangement of on Friday 3/and the remainder before the 3/26, the gentleman asked how I was going to pay, phone, internet or their app, I stated it would be via their app on my phonehe went over terms and then was supposed to set the dateson 3/I received a text from my wife that service was off, I called ATT and they refused to honor the agreement, said they could reconnect for and the remainder by this Friday, they also charged me a disconnect fee I have screen print from my cell that shows number, date, time and length of call from 3/5/

Bait and switch complaintSigned up for new goods and services-but in the end-have about the same as did before but now paying more
On November 12-went to local AT&T dealer to add wife to policy, get a new phoneWhile there-was told that if I bundled phone, security system, and new direc tv-would save lot of money that I currently pay and get a new iPhoneI already had uverse but was willing as would save >dollars a monthI had security system installed-extra in goods needed to update my home and tried to get directv at home-but not able secondary to trein the end-now paying even more for services than wantI went back to store and was told they could not do anything about it and directed me to call-which I did and spent hours on the phobe told that digital life is not associated with any bundle they have (which is the opposite of what I was told-) ad that they could knock off $a month from internet bill and get months free hboOverall, I am c

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 19/6/2016-Reactivated an account from suspension when I moved from Oklahoma to Florida
April 2017-Resuspended account when I moved from Fort Walton Beach Florida to Navarre FloridaI was told I could put the account back into suspension and when my contract was up I could call and cancel without charges10/12/- Spoke with Agent ID *** when I received a notice my account was going off of suspensionI asked for my account to be canceled and was told it would be closed but that I would owe an early termination fee of $I was on the phone for quite sometime explaining I was told I could cancel at no charge and to look up the notes in the system or review the recorded conversationThey were to send me instructions to return equipment and final billing for the termination fee which I did

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On March I had called AT&T Uverse for a promotion package since direct tv could not be installedI spoke with *** and she offered me everything I currently had but decreased the uto uand said for everything it would be $plus taxI received an email with my bill and the bill was $I called AT&T on 4-2-to find out whyI first spoke with *** and was transferred to *** in the retention department*** was trying to offer some promotions but I told her I was already given a promotion on 3-19-Per *** my uwas never decreased to uand she said there was no promotion for what I was given on March I asked to speak with a supervisor and she said one would have to call me backShe assured me I would get a call todayI waited 1/hrs and

My issue is with their billing system and inability to fulfill their promise on billing rate My direct TV contract was for years and set to not go over 115$ After one year it jumped to 185$ I called, they corrected it and said it won't happen again I had to call each month for months I canceled the TV service, kept the internet Yet they failed to credit my equipment fee and kept getting a bill for it They still have not resolved it and I cannot cancel my internet because I can't talk to customer service with an outstanding balance that should not be outstanding!

I called in January to cancel direct tv service which was grantedThe next week I was contacted by their customer loyalty department saying he could get my bill lowered to $per monthLong story short, he said he was able to get it to $per month for direct tv service and my att internet service (which I never disconnected) would remain $per month, so after taxes I would be looking at approximately $per monthI asked do I still have to pay the previous balance of the $he said no you have $in credits, you shouldn't receive a bill until close to AprilI said okay you can reconnect the serviceI got the same bill a week later I called the next guy says oh no you shouldn't be getting a bill, I do see the credits I'll take care of itThe following month (February) I received a bill for $I called avian to see what's going onThis third guy is saying unfortunately the credits were never applied to your accountHe said his manager needed to fill a ticket for i

Sudden increase in bill by over $per month
I have been with att for years and last month my bill jumped over $When I called for help I was advised that my promotion expired and I can expect this new amountI asked if they could work something out due to time of relationship and was advised that they would lower my bill if I agreed to have a satellite installedI find this insulting to my intelligence due to the public knowledge that the wireless cable and internet service that I have now being far superior to outdated service via satelliteI am in business management and it appears that ATT offered great deals to gain customers such as myself and then during their acquisition of direct tv they decided to cut costs they would simply push lower paying contracts into either higher bills with same service or lower bills with second rate service via satelliteSHAME ON ATT for underestimating the intelligence of the public and shame on you for not retaining my business

Service keeps getting interrupted d/t new neighbors getting new service and they put it on our line
The account number I listed is actually the phone mumber associated with the account because I can't get on line to get the number because we have no internet service because it is through AT&TWe switched to AT&T thinking we were getting a better service and priceA few months ago, we got a new neighborWhen they were getting their service connected, they put their new connection on ours and disconnected our service, which was verified by AT&T, unfortunately, this was after we had purchased a $fight on on-demand and had bought tons of food and invited several people over for the fightAfter talking to the customer service rep, they could not send anyone out for daysThey did refund the $but we were never compensated for the days of no service and we had to cancel our party and was out all the money for the food we had purchasedSo, that happened less than a year ago,

In April 2017, I went to the att store to hold a fax line to my apartments! The store is at this address: ***
The seller has issued me all the documents! Said that within days to my home will come a special device for faxing! As soon as I receive it, I can call customer support and activate the fax! I waited for this parcel days! times I called the support service, but no one could help me and said that I would turn again to the store! But since April the amount of accounts from att has increased, but the fax has not been connected! In June 2017, I went to this store again! Supervisor shop brought me an apology, said that there was some mistake and that within days I will connect a fax number! And he said that I will not pay installation fee because of inconveniences caused to me! But the next bill I included the cost for the installation! I addressed this problem with support! They told me that they can not help and that I would go to

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T told me that I would receive free installation because of a past complaint I explained this to AT&T when I signed back up and they assured me that it would be checked into and handled We made agreements about bills and services over the phone I am being charged for fees and services I did not agree to and was not informed about
I brought this to customer service and they have refused to verify phone conversations or even to check them I have been denied communication with anyone willing and able to address the original verbal contract
AT&T has admitted to me that they gave misinformation I can prove this
Product_Or_Service: Internet service
Account_Number: XXXXXXXXX

Service Type: Business ServiceAccount: XXX XXX-XXXX XXX XAccount: XXX XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1a few years back I had an account with Integra TelecomI also had an account with *** for WIFI internetThe telephone,fax,and computer were with Integra and locked price of $a month.The WIFI cost $
*** called and offered the same deal I had with Integra and internet for the same price with ***They said they would take care of Integra.They did not
*** lied about everything.Everything!
The last contract I agreed to was for $a month for the telephone,computer,fax plus another $for the internet(I never did get WIFI again)That means bills
That was what *** said they would combine
My first *** was for $My second *** is for $
I can not get Integra to carry me nowThey *** not set up an account
I am locked in with *** now and they ar

My At&T bundle and monthly bill were adjusted.The representative said my first bill will be $but now I am being told it will be $
On March 28, 2017, I contacted AT&T customer service through the online chatroom to ask why my bill was increased when I downgraded my TV packageThe representative adjusted my bundle to give me a better deal and advised me that my first bill will about $after receiving creditsOn the same day,I received an email stating my first bill will be $On April 3,I received a telephone call from an AT&T representative about my balance, which I already scheduled payment on April and the payment was already showing on my checking accountIt should be noted that I also made a payment on March The total amount that I paid since March was $and my usually monthly payment was $I started to confirm my next bill would be about $and now I was being told that my next bill would be $before taxes and feesI advis

I added a line to my already established account because I was told that if I sign up for Direct TV I could get a free phoneThe salesperson Jarred in North Myrtle Beach told us that if we were not happy with Direct TV we could just cancel no penalty and keep the phoneWELL THAT WAS A LIE!!! I hated Direct TVNo service even when it was just cloudy outFree movie channels were NOT free, we were billed extra for them so another company bought out our contractJARRED from AT&T said my bill would only go up about $NOPE lied again$45.00!!! NOW its going up another $because the FREE PHONE WAS NOT FREE!!! I AM LIVID!!!! I am so sick of being LIED to by AT&T!!!! This is not the 1st time!!