AT&T

Service provider was not able to provide the bundle as requested Their internet speed in my address is below the required by their own Direct Tv system After many calls and time wasted they agreed to adjust bills and remove termination fees but later they go back to their predatory billing practices I want to settle my ATT bill

We have had AT&T for years...only because nobody else really services our area We have NEVER had consistent or good quality of internet We have had MANY service calls where they just replace the modem and promise this will fix the problem It never does The internet continues to run incredibly slow....or just drops altogether I have been asked by friends who I use and I always steer them away from AT&T at every give opportunity

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Called AT&T multiple times to get internet (I have wireless and directv and want to bundle all my services) I ordered uverse internet separate times Each time my order has gotten cancelled I would call AT&T to see why the order was cancelled and not get an answer Everytime I call to place an internet order they say the internet service IS provided in my area I NEVER receive a call to tell me they have cancelled my internet order I called 7/13/to see why I never received my order that was suppose to arrive 7/12/and was told there was a facility issue When I asked what a facility issue was they said something with wires I asked to speak with a manager and got put on hold The customer service agent got back on the line and pretended to not hear me (after we just got done talk

After many months of going back and forth with AT&T regarding their escalated charges, I was forced to discontinue my service and sever all ties with the company Months after my disconnection, I received a notification from them regarding the return of their equipment Their equipment was returned immediately Now more than a year of severing all ties with the company, I received a letter in the mail from Diversified Consultants; (a representative of AT&T) demanding that I make a payment of $immediately or they will be filing a judgement against me I have no idea what AT&T is trying to charge me for, and have received no explanation from AT&T nor AT&T?s hinge men regarding any such explanation.I find this quite disturbing that AT&T feel that they can attempt to ruin my credit and my credibility by having their hinge men file a judgement on their behalf without any explanation or creating an atmosphere for reasonable resolution

I did not have a contract with Att, THEY RAISED MY BILL every month and charged an early termination fee
Product_Or_Service: internet & phone service
Account_Number: ***

*** were laying cable at my rental property located at *** *** Road *** *** XXXXXThey stuck a water line in the front yardThey repaired the waterline but left a sinkhole and damaged my yardThey shifted the blame to the Water AuthoritiesI call the water authorities and the only came out to shut off the waterThey made no repairs

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1*** was way too high, $ci disconnectedand they still charged me another couple of weeks
have been charging me way too much for a couple of mothswas paying for tvs and slow internet
Account_Number: XXXXXXXXXXXX

Service Type: Business ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In July I call *** to cancel a phone line and long distance service They have not done either even after repeated calls to them and I have been charged august and September for the devices I have canceled
Product_Or_Service: Phone line and long distance
Account_Number: XXXXXXXXXXXXXXXXX

ATT and their cell phone insurance company are as bad as they comeThey refuse to put my billing dispute remedy in writing and fail to implement the remedy correctly so each month round and round we goTheir customer service reps are incentivized to upsell Direct TV and could care less about fixing the mistakes on the billI especially despise the "it may take billing cycles" company line to see the solution implemented Every month I spend an hour calling and on hold to no avail

When I lost my job, I spoke to a CustomerService rep about finding a way to lower my Uverse/internet billI was offered a planThe next month...no changes made, so I called back and spoke to Chris in Customer LoyaltyI explained the situation and the new plan I was offered and that my plan hadn't changedThe next month, again no change to planSo, once again, I called and asked for Customer LoyaltyThis time I spoke to MikaOnce again, I explained the situation and that my plan still had not changed (except that my HBO/Cinemax had been shut offShe promised to get everything fixedNext month roles around...plan had changed but not to what I was promisedSo I called Customer Loyalty again and AGAIN explained the situationThe rep interrupted me, basically accused me of lying, then finally said I was "misquoted!" How is that my fault?? Not only was I promised Uverse 300, to include my boxes and HD, for $a month, I was also promised a $credit because I was overcharged the months that my plan didn't changeNow...my plan is $a month, plus I was charged for turning off then turning back in the HBO!! I am in sales/customer service, if I made promises then my company WOULD back itAnd, I would probably lose my job for making promises I couldn't keep and if I spoke to a customer the way that I was spoken to I would definitely be fired! I have been with ATT since 2007, have always spoken well, have convinced others to get Uverse...even getting it for my mother! I am shocked, dismayed, and furious at this situation! I will be reporting anywhere and everywhere that I can!!

In October, AT&T discontinued our long distance telephone service, without authorization Repeated attempts to have the service have failed
On or about October 20, 2016, AT&T discontinued our long distance telephone service, without authorization I discovered the problem on the evening of November 25, 2016, while attempting to make an emergency call The XXXXXXXXXX number would not complete a call demanding an authorization number The XXXXXXXXXX number would not complete a call and stated "The number you are calling from has been disconnected" I contacted AT&T Customer Service on November 26, 2016, waited on hold for a half hour or longer, and the AT&T representative promised the problem would be resolved within hours and the account long distance service returned to the same setting and status it had been for the previous years the account has been active It is now November 30, 2016, and I still can not make a long distance call The service has not been restored, t

New AT&T mobile customer since November and have been living a nightmare As of Feb my cellular service is disconnected and AT&T claims a balance of $3, These charges stem from double billing my wireless plan, premium DirecTV channels that were never ordered, and two phones which were acknowledged as received by AT&T, but still billed for To resolve this nightmare, I've opened case #243-95-with AT&T customer service prior to being disconnected, and have been told AT&T acknowledges charges are in error, they would be quickly removed, and there would be absolutely no disruption in services
Two days after being told that, my AT&T cellular service were cut My wife and I are now without service of which we rely on to run a business I've been transferred to several AT&T departments, and have spoken to about different representatives within a hour span in a SINGLE DAY I am now on day two of trying to reinstate services and am already hours in No luck with getting anything fixed
Total of hours in a matter of two days and have been transferred from department to department, given the run around about being unable to reinstate services with a balance of $3,(acknowledged by AT&T as erroneous)
I've taken a significant loss with my business as customers are no longer able to reach me At this point calling AT&T customer service is a joke I am now seeking arbitration against AT&T for hours speaking to different customer service agents (within two days), disconnection of services, and time and energy lost on every previous calls leading up to this point I will also be seeking damages for undue hardship and stress on my business and my personal life during my three month ordeal as an AT&T customer

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1An AT&T tech came to my house and upgraded my modemHe left behind a Belkin battery backup which weights about 10lbsI have no use for this and don't to dispose of itI contacted AT&T and they want me to throw it awayIt's not my equipment and not my problem
Product_Or_Service: dsl

An ATT representative changed the landline to a cell phone line, lied saying that was sending a cell phone for free that was $when ot was receivedNever said that the landline was being transferred and when the phone was returned then we realized that the home line was not working to find out the mess he createdFor the past weeks we have spoken to numerous reps that promised to have it fixed and nothing gets done A technician has been scheduled to come out times and has been a no show I been paying for a home alarm system that has not worked for the last weeks and no one cares ATT should be ashamed of providing such bad service and not making themselves responsible for their employees who lied and misinformed us

refund of time locked out of our email account lost photo's and important documents
Good morning AT&T sent to me a couple of bills that were not correct, I was locked out my account and email which contained important information, I canceled my u-verse account on the day it was due to expire we always paid our bill on time my contract with them was due to expire on 9/13/I called in on 9/12/to inform them we would no-longer wanted their serviceAll equipment was returned as required by UPS, received recipe as request from UPSAT&T continued to send us bills that were incorrect we now use Spectrum cable AT&T locked us out of our account by doing so we were unable to retrieve emails and photo's etc., we were never late in paying our bill they no longer allowed us to use our email account which is ***@att.*** we lost a number of number email contacts I spoke with a rep 11/3/and asked them to please make the necessary adjustments I will never use AT&T again if anything they sh

Technology by itself is not the disruptorNot being customer-centric and dishonesty is this company's biggest threat to any consumer

I called Directv to order a bundle package (tv, phone, internet)I spoke to a female rep for approximately minutes regarding what I liked to watch and we compared Charter pricesI wanted to make sure that I was getting a better dealAfter speaking to the rep, I was excited because I was told that I would be receiving my bundle for a much lower priceIn addition, she informed me that I would be receiving all of the movie channelsI asked her when the first bill was due and she told me July 22, It was perfect because I just moved into my new homeEverything went downhill on July 8, My bank account was draftedShe set me up for an automatic withdrawal without my consentIn addition, a few days after I received my Directv bill I received a bill from AT&TThis confused me because I expected one billI contacted Directv regarding the issue and I was told that my bill was not bundledI also contacted AT&T regarding the matterI was told that my account would be esca

I have had at&t digital life service for over two years and HATED THEM SINCE THE DAY I SIGNED UPHUGE REGRETFirst during a transfer of service we were given the wrong information when it came to moving the equipment and they took no responsibility for the wrong information which cost me an additional $Then during another move (military) we had to disconnect the service because the home we were moving in already had service with another provider that came with the home and they gave us the hardest time disconnected I originally called in on the 11th to disconnect and it is now 7/18/and my service is STILL NOT DISCONNECTED BECAUSE I AM GETTING THE RUN AROUND SAYING IT HAS TO BE ESCALATED FOR SOME STRANGE REASON, and they REFUSE To back date it to the 11th when I calledI was told I would get a call back the next day the 3x I called and still havent heard from anyoneWORST *** COMPANYRUN STAY AWAYI never leave reviews not even for bad experience but this is the worst

AT&T will not honor a one year agreement that started on 4/of this year
I entered into a year agreement with AT&T in April of in their loyalty programagreement #***That agreement was never honoredCustomer service stated system had a glitch and deleted it when I contacted them in June of This info was supplied by *** entered me into another loyalty program on agreement#*** I was quoted 22.00/month plus taxes for phone AT&T will not honor that agreement as they said it was due to misinformation That quote was never honored and I had to call AT&T to find out why the landline was being billed at a higher rateI spoke with *** on 9/23/She created a case and stated she could not issue discount at that time but not to worry She would use all the resources to escalate the price was promised my next month's bill still reflected yet a higher rate for the landline.*** stated on 11/that yet another agreement# was assigne

Spent hours on the phone with their customer service, for something that had already been resolved a year ago?? representative was rude, condescending, and arguedHad to talk to people before we were told that WE WERE RIGHT, there had been a miscommunication with directv(which directv told them we were correct from the first minutes in the conversation but AT&T continued to argue with them as well) AT&T is set on making us pay them as well as directv for a monthly bill from
Over a year agoThrough this we had several AT&T representatives also say we did not owe, then had several insist we did, with the last stating we just needed to pay it twiceWe paid it directly to directv, which our bill comes from, yet AT&T wants us to pay it to them as wellDirectv has explained to them multiple times that this account is not late and paid in fullAT&T still argues, banks records have been sent as proof of payment, AT&T still argues and now has turned us into collections on their err