AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXXXAccount: XXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had a appointment schedule on 9/from 9-to install service I cancel my other service provider and paid the termination fee.at this time me son is ill and has breathing issue and I need a house phone so I can be contacted if I am at work by the babysitterI called at to give the best number to call me to advised when the tech is on the way so I can leave work to meet themThe rep per the notes did not updated the correct system When I check my phone I saw the call and I call the tech back and he said no number was in fileI called back someone corrected the number and set apt for 11-I did not get a call on the correct number so I guess they call the other number again the rep said they must did not look in the notesNow they are telling me I have to wait until Saturday which is n

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : ***r/>To Whom it may concern:
We contacted AT&T to set up a business account for cable and internet/servicesThey approved our account and said we qualified for a bundle with internet services trough At&T and cable through Direct TV (DTV)They sa time for installation of our internet at first and stated that the Direct TV installation is a separate install which was sfor about a week out
AT&T came out to set up our cable however we were still waiting for a confirmation of our DTV cable to be installedAfter we didn't hear back from them, we contacted At&T and they told us to contact DTVWe contacted DTV and they stated the due to an outstanding bill they were not able to install our cable
We questioned why the representative that sold us the bundle did not inform us at

I had a sales rep knock on my door on 12/- caught me at a weak moment so I agreed to switch service from Spectrum to ATT for internet & Direct TV for televisionTechnicians from both companies came out to install on 12/so I'd had internet for all of days and then, midway through the day yesterday, my internet account was CANCELLEDDespite talking to different people (Jem, Patrick, Omar, Mark), spending 1.5+ hours on the phone, and being hung up on by Omar (***), NOBODY could seem to tell me why or how this happenedOmar PROMISED me that my service would be turned back on within 'minutes'I refused to terminate the call until the internet was back up, since (again), it was only going to take a few minutesHe refused to stay on the line with me until my issue was resolved so I asked to speak with his manager - he told me the manager's name was Eduardo and then the call was immediately terminated (translation: I got hung up on)When I called back minutes later, which should have been long enough for the internet issue to be resolved and wasn't, I got someone named Mark who FIRST told me there was no indication that internet should be working, only that the account was cancelledAfter I demanded to speak with a manager, he put me on hold, came back and said "Oh, my mistake, I see notes from Omar that your service should be turned back on TOMORROW"After much back-and-forth, and again demanding to speak with a manager, Mark told me that he'd go ahead and 'expedite' getting my internet turned back on since this 'wasn't my fault', and that it should be turned back on by EOD (this was at 6pm last night)I then, for a THIRD TIME on this particular call, asked to speak with a managerHe said his manager, Chota, was wrapping up a call and would call me back in minutesI offered to stay on the line and he said no, she would call me back IN MINUTES
DOES ANYONE THINK I'VE GOTTEN A FOLLOW UP CALL?
For all of those reading this post, do yourself a favor and AVOID AT&T at all cost
Again, after having internet service for ONLY days, AT&T somehow managed to cancel my account and then could provide ZERO explanation as to why or how this happened

I had bundled service with AT&T-i had to move because the landlord wanted to sell the house we were living infound a different home to rent - informed AT&T requesting a transfer of service to the new addressthe representative told me service was not available at this addressI called on different occasions and got the same response every time so I signed up with Comcastnow AT&T wants to charge me all types of fees and charges with the last bill showing a balance of $If they do not have service available than it is not my faulti had no chooice but to disconnect

Att has continuously lost my account information Suspends my account even when I have not been late (bill due that day) I set up an arrangement and they still shut my service down I was on the phone with them from am until 11:and they still have not been able to find my information/sending me to different departments
Product_Or_Service: Apple //Combined
Account_Number: XXX-XXX-XXXX

ATT's Lex A*** from ATT's Downtown Los Angeles store was terrific He orchestrated a new phone for our family while we traveling He went WAY out of his way to make sure we were handled properly and courteously
Thank you LEX!

We have had nothing but issues with AT&T since we began our contract with themEvery month we have a new outrageous charge on our bill that we have to call about and disputeOne person will tell us one thing, and another person will not fulfill what the first person saidWe can not trust what they tell usWe called to terminate our service and were told that we would not have to pay a termination feeWe just received our bill and there is a termination feeWe called, they refused to take the charge off or at least give us a discount, and would not reconnect the service eitherThey are forcing us to payI have never in my life dealt with such HORRIBLE customer serviceSomething has to be done to fix these issuesSeventeen people I know who also have AT&T have said they have to same issues with them every monthStop being greedy and take care of your customers!

Worst customer serviceWas 9n the phone 2hrSpoke to people some couldn't find me in systemI'm still in chock Ask for management have me a # I went back to artEventually hung upThey schedule me for Saturday wrong package couldn't cancelSo upset

I had cell phone service from AT&T some 7-years agoI canceled service, yet continued to be billedDespite several calls, letters, At&T (or the service to which they sold the debt) continues to report this on my credit reportI have never since and never will use AT&T for ANYTHING

Service Type: Residential ServiceAccount: XXX-XXX-XXXX XXXAccount: XXX-XXX-XXXX XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Moved in a new house in late JuneTried to get get Internet in new house transfered in my name and my telephone service from old house transferedMade all these request on same day in middle of JulyIt took two months to finally get these services working in my houseThen I start getting two bills in my name to two different addresses, not one being my old houseAlso, when I would call someone from my phone, the listing on their caller i.dwould have another woman's name along with my name.so, to the point, I received a letter at the end of last week song I owed $or they would cut my service offThree days later they cut it offI do not believe I owe them this money because I have made a payment every month and I never should have had service at more than one location at a

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On August X XXXX I used the *** website via my mobile phone (not an *** phone) to order home internet and television serviceAccording to the website my home was already able to receive all services and an installation date of X-was madeOn X-no one showed up to installWhen I contacted they did not give a reason and rescheduled me for 8-Direct TV was installed 8-and they said they'd be back within days to place my satellite on a poleIt still has not been placed on a poleAlso that day I was told there was no fiber optic to my house (even though on 8-I was told there was) and a work order would be placedI was then rescheduled for today 9-(more than weeks since my initial order) and when the tech came to install today he said the fiber optic was laid but was not

Signed up for $bundle services in Jan Price was supposed to be locked in for years has been $to $a month
Contacted AT&T in Jan 16, agreed to year price lock account *** for internet, tv,an d home phone for $month The bills I have paid have averaged about $a month for over a year Contacted customer service online on Jun 17, told by *** & *** (customer service reps) that a supervisor would call, no calls received Contacted customer service again, talked to *** and explained situation *** stated "You should cancel service, tell them you moved out of the country, and start a new account, but no money will be refunded The cost would be $a month." The account was not set up correctly from the beginning, I called twice and did not receive satisfaction I am retired and cannot afford the current price of $a month for the next year Bottom line is I was not given the deal that I signed up for and they have not rectifie

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My family and I lived at *** *** *** *** *** *** XXXXX before we were impacted by hurricane harvey which made us to move out of the house in August 28, In April I informed AT&T about my intentions to switch to Direct TV so they gave me their final bill in May which I paid fullyThey also asked me to return their equipment via UPS, which I did at the UPS store on Mason Road in Katy TX XXXXX
Having fulfilled all the requirements, by June 2nd a Technician by name ***, came to my former resident *** *** *** way *** ** XXXXX) and installed direct TV Uverse for usBarely two months after the installation, the hurricane struck and we were evacuated.So I called Direct TV and informed them about the situationDirect TV told me that they were going to suspend

Service Type: Residential ServiceAccount: XXXXXXXXAccount: XXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1After being inundated with advertising for Direct TV cable & internet bundles from AT&T, I finally made the decision to cancel my cable with the promise of a better monthly rate & a $gift card I cancelled my Time Warner cable on 2/19/and AT&T promised installation on 2/22/ I took a day off of work to be home because installation was to take up to hours The technician showed up on time and before he did anything, he told me I will not be happy with the service he can offer and he suggested I cancel the order before he even installs it He said TWC gives us internet speeds of mbs and he could barely give us mbHe said AT*T internet system is miles away and doesn't make it to my location He left after minutes I tried calling the office to complain because now I'm left with

I am trying to receive a reward card $as I've promised when I order my new phone, TV and internet service
I recently changed TV, phone and internet service for my small business and was promised a reward card of $ I processed the request for reward card via onlineBut recently, I received a notice indicating a process is missing an invoice from my prior service provider I called the toll free number that was provided and was informed that, in order for me to qualify for a reward card, I needed to have an internet service from my prior service provider I informed that that was not what I was told when new service was ordered Then, they transferred me to *** a "supervisor" for further service She had NO intention of assisting me She told me she is not able to help me asked me to call a small business departmentI spoke to ***, at small business department He indicated that prior internet service was not required to receive a reward card and he promised to

I called Direct TV with an advertisement saying it was ATT, monthly for cable, internet, and phone, local and long distancemy bill is
I called 2/5/to switch over to save money as the company I was using was getting to expensiveI had an advertisement in the mail from Direct TV/ATT for monthly, I was also told there would be a connection feeDirect TV came to my home and connected their partThe techs used a broken wire to connect the living room tv, I went to get a different cable from my old box, they were all gone, the techs had stolen themI told Direct that I did not want them back in my homeI was then told by ATT to get a modem/Router, I went and got what they told me too and proceeded to connect itI did not work, calls later I was finally told that it was not compatible, that I needed to buy theirsI was told it was 100.00, I bought it, it was supposed to arrived on the 8th of March, it did notI kept trying to call and got nowhere w

I have been lied to about my speed and the internet service for almost a year and the phone service has another persons name on it and the price
I am tired of the smart mouth liars at this company who lie about the products and service when you call or sign upI have been taken advantage of this company for a yearI was told I would have fiver internet and phoneI was told I would have a certain megabyte and I never did, I looked at my bill and I ahve dial-up, dialup for internet!! I was told they would bury the cable outside they never did, I was told I would have certain discounts, they disappeared once they came out here to upgrade me and found out they could not then all of a sudden my account went from being with the, for a year to being a new customerThe technician lied about my services and he took away my high speed internetI want a full refund and a apology

I left xfinity for AT&T /Direct TV to save moneyWorst mistake ever! With Xfinity I was getting over speed for internetWhen Direct TV contacted me to get unlimited cell data service plus internet and cable for only $a month I looked into itI was told that I have fiber optic cable in my home, I was told that speed would be more than enough and I listed all wifi I use in my home, I was told that with their cable/internet I do not share my speed that it is a direct line to my house and xfinity does not have thatI moved and ever sonce my internet has been horrible, drops constantly, I cant work from home as I have in years, I cant even download things from my bank online! In addition to that they ran hard inquires within a day period on my credit reportI have called soooooo many times and been on hold for sooooo many hours to get this fixedI was just told that my mobile account does not have my ss# refelcted but someone elses, so they cannot find any credit inquiries for my accountI now have to go into the store to fix thisMy credit dropped like points becasue of thisThis has been hell, I talk to people that dont speak very good english and hard to undestand and then they just repeat everything you say! over and overStay away from themI want to cancel it all and told I cant and have to pay an early termination fee for services I am not recievingIf they would have said you will get betweeen 20-speed for internet I would not have signed up and stayed with xfinityNO one ever said that, its unacceptable but after calling ATT they said 20-is aceptable for the speedWHAT?? UGH Nightmare

I have been trying for years to get home internet through AT&T all with no successHowever, when I call they tell me that no one in my area, or surrounding areas have AT&T services, all the while my neighbor who is approximately feet to the left of me was contacted and asked to set up the latest high speed internetA few weeks later my mother in law which lives feet in the opposite direction of me was contacted and offered the same high speed internet and they are older and don't even know how to use the internet, all the while they tell me no one in my town or area has their servicesWhen contacted they grt very defensive and make up all kind of excusesIt's very ridiculous

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I MOVED IN SEPTEMBER OF AND PUT BOTH ATT INTERNET AND DIRECT TV SERVICE ON HOLD UNTIL MY NEW HOUSE WAS READY WHEN NEW SERVICES WERE SET UP AT THE NEW HOUSE, TWO NEW ACCOUNTS WERE ESTABLISHED INSTEAD OF MY OLD ACCOUNTS BEING REACTIVATED I PAID BOTH BILLS FOR SEVERAL MONTHS, UNAWARE OF THE ISSUE WHEN THE PROBLEM WAS DISCOVERED, I WAS TOLD TO STOP PAYING UNTIL THE INVESTIGATION WAS COMPLETE I NOW HAVE A $BALANCE THAT I AM NOT WILLING TO PAY
Product_Or_Service: PHONE, INTERNET AND TV