AT&T

Issues with account since December Not willing to work with the customers
Since I have open my account with att for internet I have had issues with how I was billedYou have the option in the beginning to make payments for the installment and for the equipmentWhen you sign up you have the choice to select they payment s for bills or to have it on your first billI selected to make paymentsI was charged the whole thing and had to pay it because they would not fix itAfter I called to speak to many customer service reps and they would just try to sell me another package and pass me around agent to agentI asked to receive a call back from a supervisor and I was would told I would the next day and never didI had to call again and they said the same thing it was not until I filled out a surveyThat the issue was addressed and it was kinda fixedI would say as a person who also works in customer service with unhappy people and escalated issues a band aide was used for

agent at store told me directv service would be exactly like uverse service but they have no wireless boxes and installer was not professional at all
1st complaint involves agent at AT&T store who on 08/29/assured me switching from Uverse to Direct TV would save me money, and that I would have the same serviceAfter she reviewed our account it would only be cheaper if I canceled my home phoneI still chose to switch after she told me AT&T was putting more money into improving DirecTV and not Uverse, and that my service would be the same, including one wireless box that I have in my garageI booked an installation for the upcoming weekend, and not only was the installer NOT professional on 09/09/16, (leaving something of his or the company in every room he worked in), but he had no wireless boxes and so I could only get TVs setuphours later he actually asked me for fruit and water, but not once told me how long my contract was for or how to use any of the equipment, only th

I was very upset with ATT customer retention department I was calling to asked to reduce the plan so I can save the money on my cell phone The customer Rep offer me unlimited data, talk, text in North America I asking her to make sure that when I travel to canada I can used the same as in the united states right? she said absolutely no worry plan when I travel to canada or mexico just like I am in the States I was so happy finally ATT have the same plan as Tmobile and I do not need to switch company So when I travel to canada only days and I received a text message saying that I had used 90% of my data and if I used over I will have to pay extra $ So when I came back to the Stated I called ATT and I was on the phone with them for almost hours long one person transfer to another person and I keep have to repeat and explain all over and over again But in the end they told me that they all responsible making a mistake saying it but the plan is the plan nothing they can do and I have to be full responsible to pay for the bill and nothing they can do about it So they make a mistake and lie to you but you have to pay the bill no matter what What kind of company is that, that is calling like cheating on the client and lie to the client no matter what just lie to get the business and I told them I like to cancel the service and payoff my phone they told me that if I payoff the phone plus penalty will be come out over $to pay in full to payoff what a rip off company and cheating Customer are so terrible and they do not take full responsible for what they lie to the customer and they do not care that why all our job bring over sea because of those people working not responsible and the company training no good Big company monopoly does not care what the customer and losing one customer is no big deal with them

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I received bills in this month .I have pay may $204.19.I get a second bill say I have to pay &may 30, bills in one month.I also would have to pay again June the .I spoke to peoples in bill that say that the bill is right I toll them how can it be right when I have not add anything to my sevices I have the bundled .could you please help I a in a
contrast for a year and month
Product_Or_Service: Dec 27,
Account_Number: XXXXXXXXX

My mom was killed in a car accident on Oct I was left in my grief to handle her affairsI had no problem closing accounts anywhere else but AT&TShe has 3g service on an iPad that is non functioning, and they refuse to stop billing her! I called customer service, they say they can't close the account, I go to an AT&T store with her DEATH CERTIFICATE and they say so sorry but we can't help youThis is unbelievable!! They keep taking a month out of her account! Rip off! Just keep on collecting a dead woman's money like the corporate thieves you are!

I was told several times that I could still return my equipment even though it was passed the return date
A little back story to my issue I didn't return my equipment, which was totally my faultHowever I spoke with separate representatives who said that I could return them and receive credit for them this yrOne said he even got approval from his supervisorThe last person I spoke with said it would take 24hrs to get credited to my accountNow they are saying they have no record of it or that they see the notes but it can't be doneI called in maybe at the end March of this year and was initially told that I could still return their equipment and receive credit for itTime kind of got away from me so I called again at the beginning of May and received the same information and was given the UPS information to ship my equipment backAs instructed over the telephone I went to Ups, Tracking numbers *** and*** I called back to AT&T and spoke to som

Claim for damages for an underground utility line that AT&T claims we damaged when it was not our property
My husband and I purchased a farm in Clark County, KY and dug our entrance in on December 10, We called our ticket in on November 23, We did not do anything else at the farm until April Our neighbors purchased the farm beside of us around the same time and begun building an house
We received a damage for claims in August 2016, related to an underground utility line that was damaged on February 2, Claim number ***
I immediately called AT&T to inquire about this bill as we didn't hit a line when we dug in December, we would have wanted to know how they fixed a line on our property without us knowing in February, etcI talked to numerous representatives and was treated very rudelyI explained to them that I believe that they had our ticket tied to our neighbor's property and that the property in question was not our propert

terrible companyif I could I would switchcant , again the last years have been, ***Long ,hours on phone even on line chat is not recorded so no past information is passed onno notesover and over really repetitive informationNot sure what to doCompany is too big, and it is terrible, I really wish I could switch, at least hours or more a month to call ATT , what a waste, I have spent so many hours on hold or misinformation, over and over

Dealing with AT&T and their partner, DirectTV has been one of the worst customer service experiences of my life
On top of SEVERAL previous issues with our account, we recently reached out for a technician to come to our apartment to transfer our serviceWe were literally just moving floors down within the same apartment complex, but they messed up the appointment timesThe first two times, they said that they had an appointment scheduled for us and in fact, had failed to schedule it properly, so they didn't show upThe 3rd appointment that we had the technician came early and, as anyone with a job knows, this doesn't workUpon speaking with the technician I was asked if I was available "now"I said no and that I would be available at the scheduled time and he said, "Okay, we will keep the scheduled time then." The scheduled time window passed and I called in to find that he had cancelled my original scheduled time and that they were no longer coming outSo, I had taken time off of work to sit at my house and wait for another no-show
Finally, on the 4th time, a technician came to the home and we discovered at that point that DirectTV was not allowed within our buildingWe had to get on the phone with another representative for them to try to charge us $for cancellation and then $for installation of the internetThe technician said that there was no way that we should have to pay that and told us that he would disposition so that it showed that our apartment would not allow the service so that we would not have to payWe also could not get our internet set up because the representative claimed that we could not cancel the DirectTV separately and that we had to cancel everything
I then called in to be sure the DirectTV was cancelled and to determine how we could set up our internet ourselvesOf course, we cannot continue to take more hours out of our day to take off work and sit around waiting on a technicianUpon calling I discovered that we could in fact cancel just the DirectTV, and we didI then got transferred to AT&T to set up the internetThis process took about minutes for me to get nowhere due to the fact he could not set up an appointment, nor could he help me with my account
After all of this, we were offered a $credit towards our accountA $credit does not cover the hours spent away from work nor does it cover the hours spent unable to do work from home or the contract days without the internet and tvThere is no reason that this process should be this difficult and there is no reason that nobody at this company, including management that we've spoken with, are unable to fix the situationWe are still without internet and tv and they have been no helpThe friendliest and most helpful person thus far was the technician that came out and even he was unable to do anything for us because of the representatives
I would not recommend anyone use AT&T or DirectTVThey're inefficient and disorganized and it appears that they don't adequately train any of their employees

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Contact ATT this evening about issue concerning internet services not working since at Least fridaySpoke with representative who said that she noticed something had been disabled on account and she enabled itDevices still won't connectAsked for credit for lack of service for past few daysWouldn't give creditThis means ATT is charging for a service they are not providingAsked for supervisorTold supervisor was busy and would have to cal backI informed them I would waitThen told supervisor would return callHad to wait minutes for return callAsked for supervisor to please call House line phoneHowever supervisor called mobile phone insteadCould not assist and said would transfer to technical supportWas placed on hold for minutes and then became disconnectedStill

I would have to rate this companies customer service the worst I have ever had, don't sign up with them if you have other choices
Shut off my Hot Spot Data after changing my grandfathered unlimited data plan I was grandfathered in on an unlimited data planI received a message telling me I went over the 25gb so instead of slowing me down they shut me downI spent two days on the phone calls and they decided to reset the hot spotThey then moved my unlimited plan down to a 10gb plan? then when I called they said they would move it back under the unlimitedplan and then they disconnected and they told me the back office is the only ones that could move the plan back and that could take hrs to get me back up and runningThey gave me to a supervisor that was no help and would not give me her last nameI told her that AT&T had no right to change my plan after all I pay on time and my bill was up to dateShe told me that was the best she can do and that the fine print on the contract said they had to right to do what ever they want to my plan? so two days no internet and now looking at another threeHow is going without what your paying for a standard for this company? I asked her how it was possible that they can downgrade me on the spot when I call but to correct their issue and their mistake that they cannot do thatShe was rude and told me if I wanted to move on that was my choiceI argued that I was under contract and I pay my bill on time every single month and that they had no right to do this to me, She insisted they had the right and that I would just have to sit back and waitI asked her why they moved my plan and she said she had no idea? what kind of supervisor is this? This company just does not care and more importance I feel like they broke my contract on their ownThe bottom line is they don't like I have a grandfathered unlimited plan and was hoping to switch me without my consentIf you don't like what you offer the customer then don't offer it but if you do you owe it to the customer to provide the service we are paying forAll I can say is hurry up Fiber Optic and by by AT&T mobileSo many people I know are just waiting to cancel your service is this what you want? I guess so based on this type of service

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had called ***, there were a few issues I had, 1st issue was that I'm paying dollars a month I realized that they are advertising on their website thst they are offering dollars when I asked to have it priced to that I was told it wasn't a problem and it was also saved on my voice messageWhen calling back to inquire about it I was told by an employee and a manager it wasn't possible to receive the lower price after an hour of arguing I told them to cancel it.2nd is the had upgraded my internet speed and since it's a higher speed I can't streamline anything on my t.v

I been an unhappy customer for more than yearsI am a year old lady so me not knowing any other option AT&'T is the only one that I knowEven though they took my money every month with a different amountI never knew why because I never made a changeUntil the company talked me in to getting internet, Direct TV and phone which I did not need nor did I know how to used itI told them that I did not wanted no internet box or installed of anything just to leave me with regular phone and charge me What ever they need it to that was a reasonable price not the $dollars they charge me every monthThe next day a Technician knock on my door because he was going to installed the internetI did not allowed him in the house I told him that I was real clear not wanting anything installed in my houseWhen the technician left I call AT&T and cancel my service for good I was very upset because they ignored me and they wanted to get away with their wayThey told me I had to return

AT&T advised me DIRECTV was a better option with lowering my bill and serviceUnfortunately, it was a nightmare getting setup
I called regarding lowering my billA representative advised me that DIRECTV is a good optionMy service installation appointment was setup for Sept 10th from 12pm - 4pmA technician showed up at approximately 320pm only to tell me that he could not install the serviceI called AT&T immediately and sat on the phone for an hourA supervisor guaranteed me an technician could come out the following Thurs, Sept after to accommodate my setupI called in to confirm on Tuesday, Sept 13th to confirm my 2nd install dateOnly for an agent to tell me that time wasn't available and never confirmedEither way my bill is still too high and my service wasn't setup

I am *** ** my mother-in-law,*** is years old and hard of hearing She ask me to help her find out how much it would cost to get the internet On 7/8/17, I called XXX-XXX-XXXX and spoke to *** or *** The following is a list of representatives for *** I have spoken with and the *** is still not correct I keep getting lied to
7/8/*** or *** Spoke to *** about getting internet added to phone service He told me $for both, but if we would bundle the AT&T cell phone with the landline and internet the internet and landline would be $plus taxes and she would have to do a year contract *** *** agreed that would be acceptable We set up secret code, backup phrase, etc
7/20/*** Confirmed the $39.00, said she could see the bundle pending with cell phone She said we would need to redo autopay AT&T was able to accomplish the autopay by the next bill, but not what they were charging my mother-in-law
8/2/***

I changed my cable from Uverse TV to Directv with a bundle back in September I was told by two different customer services representatives that I would be receiving a $visa rewards card They both told me that it would offset the $installation fee I was paying to have the Directv equipment installed It is now November, and I have not received my rewards card I have called multiple times, only to be sent to another person, or given a phone number to call One representative, Jared, told me on Nov 11th that my reward card should be coming in the mail any time I called again yesterday, the 28th, and was again passed around multiple times only to be told that I didn't qualify for the $reward I have been a loyal customer for plus years and am very disappointed in AT&T I was lied to about the rewards card I am more than furious and will be writing complaints wherever I can This is unacceptable from any company

horrible customer serviceBill is always incorrecctI get charged for fees that nobody can explainThey should be held accountable for what they tell people since we have to pay for the serviceI get promised one amount and it is never the amount that my bill isAT&T is horrible!!!!!!!!!!!!!!!!!!!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is for the AT&T cable and internet service I originally signed an agree for internet and cable services for for internet and cable only My bill started to increase so I called in and asked why I had not looked at the details until the bill kept climbing I saw that AT&T added some even more for phone service which I did not authorize I do not have phones other than cell phones I never authorized this and when I called in and asked why they would only reimburse me for month and told me I authorized this charge You can go back and see that I never use the service and you will have anything signed by me that says I authorized At&t to charge me for phone service When I was offered any bundle I have always communicated back to At&t that I do not have a phone I just w

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : Beginning with my bill due on May 12, 2017, AT&T informed me that I had removed the bundle I had with DirecTV and their company, and increased my charges from $to $I called AT&T on May 1, I was then advised by a customer service rep, Sedena, that the bundle was removed in error and she would credit my account by $ This action was supposedly per Sedena's supervisor and the charges were changed effective April 5, The amount I should be paying is $ The following month, June, I was charged late fees of $from the previous month Plus $for my Internet service for a total of $ In July, the next bill was for $ After each of these overages, I have contacted AT&T and I have been on hold for over two hours The next billing cycle, due August

Every since I bundle with att and direct tv My bill hasn't been right
Every since June Att are saying I'm beyondWhen I ask them what I need to pay to get caught upI pay it Then next month I still owe more moneyThere are all saying different thingsAnd Att is taking more money every monthJune I ask direct tv to take off a cable bookI didn't return it on time so they put it on my billThen I returned it they say they took it off But I had a late fee They turn off my cable with another late fee I ask what I need to do they said pay a certain amountI In July I was under investigation by them I didn't pay next month I paid doubleThey said I was caught up Next month they said something differentI know all calls are recorded