AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0On 2/20/I contacted AT&T technical support in regards to a slow connection I was getting and after being transferred from representative to representative several times, I reached a "supervisor" in technical support named ***, who did not troubleshoot my setting, but simply advised me that he was requesting a new modem to be sent to me and was going to place a credit on my account for the poor service I was receiving for several weeks On the next day (2/21/2016) I checked my account and didn't see any credits posted, so I contacted AT&T again, and after being transferred to many representatives again, I was connected with a representative who placed the promised credit On 2/UPS delivered the new modem and I had trouble installing the modem, so I contacted AT&T technical support and fin

Watch your bills closely! If you are a paperless customer they add services that you did not authorize and tell you "we sent you a letter" Then they double bill you in order to "credit" you for the service
I have a combined bill with AT&T and DirecTV; it is amazing how each month the bill is more I cannot wait for my phone contracts to be up so that I can change companies Maybe I won't wait

I had been a year customer of AT&T Recently I changed wireless companies My final bill was not prorated I believe $to be at issue AT&T is telling me that it is now their policy not to prorate No refund will be given Terrible I have been on the phone and online without success

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Since June 2017, I have been paying a phone and internet service bill of approximately $ In March of my bill increased by about $to $or more When I called customer service on several occasions,(4-16, 4-18, 5-2,) no one could seem to give me an explanation for the increase in the bill One representative did tell me that I was due a refund and she would take care of it or have someone return a call to me in minutes, this never happened On May 17, 2018, after speaking with a representative and being transferred to another, the representative (***) told me that she could not reimburse or fix the problem until the balance was paid in full because I was in collections How or why would a company increase my bill without some form of advance notificationI was told tha

I contacted AT&T back on 5/4/regarding my billing account XXXXX XXXX At this time our bill was changed from to I spoke with a *** & *** that day that said since we had been a long time client of AT&T they would honor the price & our bill would be back to the This has never happened I called 6/19/& spoke with Sheree who saw the notes & said it would be Called again 7/6/spoke with *** for minutes assuring bills would be fixed & the price of would be honored for months for the trouble each month Called again 7/8/received verification of this from a *** I called each month because nothing was ever fixed on the bill & each month I spent at least an hour on the phone I paid what I was told but each month there was additional charges because the bills were never corrected I asked for a manager & was told it would be referred onto a billing specialist as you can never speak with the same personOn 8/6/I called &

I have been an *** customer for a whileI have had problems every month with the amount I am being billedMy plan is for per month recurring fee, however for at least the last month my *** has been 100.XX-XXX.00, and I called to simply ask whyA representative explained because my payment was late that I have incurred a service reconnect fee and a late feeI could not understand why my *** keeps going upI spoke to a rep in January that assured me the problem was fixed, however it was notI just called yesterday which was 07/27/and spoke to a rep that actually transferred me to the billing department to make a dispute Well I spoke with a lady there and all she offered to is refund me That was very nice but the problem is the for months I have been late because they had been sending my *** to an email address that is no longer activeSo I finally requested help from a Supervisor and explained the situation, she advised me that if I have to call

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My service with AT&T U-verse began on July 11, AT&T promised me a $rewards card as a rebate for entering a 1-yr contract for their serviceAfter a month I called AT&T U-verse at their phone number: XXX-XXX-XXXX, and they first gave me the run-around....transferring me to the Philippines and then back to the USA...with nobody giving me a clear answerFinally, after many calls and complaints, AT&T told me that my rewards card had been sent to me at the end of August So, I waited a few more weeks and it still never came AT&T management are dishonest liars and I want to complain about the way they do business Because they promised to send me a $rewards card and never did, I want AT&T to either send it to me, or let me out of my contract immediately and compensate me for the $

There is a different charge for the same services on bill every single monthThe numbers agreed on for the original contract go up then I make a call and then there is an adjustmentEVERY month I have to call for a simple billMy phone was to be "free" yet every month it states a "finance" plan for monthsThey credit it back BUT why does it show ...they had a promotion of free Special Channels but if you don't call they keep charging.my plan started @ no it is for "Choice" TVThe account manager states it will fluctuate, WHY? when you select a plan for it's charges does it fluctuate?
How can I cancel this contract and go to a different provider? No one should have to call each and every month over a billElectricity yes....basic cell, TV, and internet, NO~carol

AT&T is the WORST company I have ever dealt with! They cancelled my business line because the direct deposit that I set up when I started my service apparently was not going through, so we paid $to reinstate the service - come to find out when I looked at my bank statement, the payment was made every month!! I am on day of trying to resolve this issueI have been on the phone with them for a total of hours with no resolutionThey have given me such a run around and no one seems to have any clue what their talking aboutThey are awful and I wish I would've listened when other people told me how awful their experience was with AT&TI am writing this as I sit on hold still trying to get an answer!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I established service with AT & T in April, They were the only provider in my area, so I had no other choiceHad very bad experiences with them ,before, so was reticent to do so againThat process actually went well, and I signed a year long contract; then the rent went up on my complex, so I had to move in AugustDuring that period, I had the hardest time contacting them about paying my monthly bill, and couldn't even choose my own form of password! Had broken my ankle at the same time, so fortunately had friends help me through this trying period until I got another residence
AT & T used that period to try and sell me a bundle, tried to get me to have my friends switch to them, and tried to charge me exorbitant fees to temporarily move my serviceI refused, and when I established an

We have had our business' phone lines with At&t for a number of yearsLast year our charges went up drastically, as I was told we had fallen off our contract At that point I did some research and found that we could get better rates with Spectrum We switched to Spectrum in January We are continuing to get billings from At&t Three of our lines they had already sent us a refund check for before sending us another bill They took those charges off, but refuse to do so for the 4th line, as they indicate we were under a contract until March This is unsatisfactory to us, as we have been paying exhorbitant rates with At&t for our lines prior to the switch

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On Friday July 8th place a call around lunch that we had one phone line with no dial tone *** came out around 4: He was able to fix the phone line but in the process our internet stopped working After he was done he called to verify the phone line was fixed and I told him it was but our internet was still not working(about 5:20) He told me that he had to unplug it to fix to phone line and that it was plugged back in and should cycle on in 5-minutes He did not return to our office or stick around to verify that it was working I did stay just to make sure it came back which it did not I called ATT and spoke to *** *** He did attempt to get ahold of someone to send a technician back out but was unable to do so He told me the earliest it could

My family and I have been with AT&T for several years, the account was in my Mother-in-law's name, She passed in OctoberMy Husband and I have paid the bill for many yearsI called in 11/ to let them know She had passed, rep told me I had days to transfer billingA week later, 12/5, our service was suspendedI called in and since I was told the wrong information, they reinstated our service and gave us until 12/to go to a store and get this figured outI went to our local AT&T store on 12/6, talked to a rep, got a plan of action and was given until 12/to get our next plan phones paid off, $mind you, so we could transfer, which I think is ridiculous!! ON 12/7, our services were suspended againI called 611, spoke with an agent, explained what was going on and He said they shouldn't have done that since we have an agreement and He reinstated our serviceAgain, suspended on 12/12! I cant call So I head to our local store, again, the same rep calls in and the AT&T agent says there is nothing in the notes about giving us until 12/31!! Seriously?? They will not reinstate our services!! This is our only way of communication since AT&T refuses to put new lines in to our house so we can get internet! MY FIL is in another state, ill and has no way to call His family!! This is absolutely unfair and just plain wrongSo, here I sit in the library trying to figure out what to do!! Thanks AT&T!!!

HORRIBLE!!!!! We had the unlimited Canada Plan - AT&T suddenly dropped it and started charging us by the minute! Out bills sky-rocketed! We called times and were told it was AT&T's fault, but, they never resolved it and continued charging us! This has gone on for billings now! Then they told me I could only get a credit of $at any one time and in order to recover my $500+ overpayments, I had to keep calling back to get even the $credit!!!!?

Just moved from The Lowcountry of SC to the upstate just received a bill for dollars for the move I had no outstanding bills due This company advertises low bills but continually promise one thing & then slams the consumer Their word is definitely not their bond !!!!!!!!!!!!!!! stars for this abomination of a company No ATT/Direct TV

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I'm being charged wifi usage charges within the last monthsI contacted att when I received an email that my wifi usage was at about 64% of the 100%After a lengthy discussion, the technical team suggested a new modem and asked me to follow up if I notice more overusage chargesAfter many attempts during my lunch break on hold and on the way home from work on hold I gave upTHAT'S Until tonight 1/9/I was on the phone for hours minutes with customer service reps, a sick child and still in my uniformUnacceptable! 57min.then disconnected with the billing dept 1hourminWith the technical deptPlus a brief conversation a manager1hour 41minWith the loyalty dept.then a blind transfer to technical deptAll I'm trying to do is get about in charges that I am not respo

Service Type: Business ServiceAccount: XXX-XXX-XXXX XXXAccount: XXX-XXX-XXXX XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1It all started when we switched from our provider in to AT&T, when they came in to hook up their equipment they did it incorrectly, our phones lines were down an we lost business without being able to contact our customerBecause they set it up incorrectly we had to go back to our previous phone provider and pay for another month with them to have service and pay for our IT Professionals to switch it all over againA month passed by and AT&T came back out to switch it again, which again we had to pay our IT Professional to help out
During this time AT&T was charging us a monthly bill even though we were not using their serviceWe disputed the bills they sent and we asked them to reimburse us for the money spent to our vendors because they improperly set up their equipment
W

They are overcharging me They charging me twice in the same month I paid the first bill Then sent a second billMy services have not changed I think someone is getting into my account and over charging me

ATT asking for equipment return that is not in the agreementHere's a sequence of events:
Apr - Signed up for U-verse internet servicePurchased my own ATT Modem/Router for use with serviceATT only provided service, NOT equipment
Sep - ATT sent an email asking to return my existing modem and get a new one for NO cost and No change in termsI took the bait and returned my old one, got a new oneMay - Disconnected my service as I movedCancellation rep asked me to return the equipmentI mentioned I am not required toAsked to talk to customer supportMay 25, - Spoke to customer supportThey cannot provide me terms and conditions, which I agreed that says I need to return equipment
I feel this demand to return equipment or charge $for non-return is unjustified or not legal

ATT has over billed us $when we switched to their new fiber optic internet They actually calculated this amount and said they owed it to us Since July 2018, I have called every month trying to get an answer why they won't give us our refund They keep saying the check is being processed, yet they WILL NOT send us our money I called again on December 27, 2018, and was told a supervisor would call me back when she got off the phone Guess it's a long conversation since I am still awaiting the call back
Their customer service is terrible, and each time I call I am transferred numerous times and end up on the phone for at least an hour...with no resolution
I am trying to determine my next step for recovering the overpayment