AT&T

*** has been heavily advertising their THANKS rewards program for some timeThis program includes "Ticket Twosdays" where you buy a movie ticket and get one free through their website
My account shows I am eligible for this program as a u-verse customerIt specifically states it when I checkI have only been able to use this once, when I should be able to redeem weeklyWhen I go to https://tickettwosdays.att.com/ and log in to redeem, I am given a 'page not found" errorthis happens regardless of how I access the site
After contact customer service through chat, I was sent to phone, then automated system, then IT department, all who had zero knowledge of the rewards program (or even what a page not found error was!) and basically said they could not help me
I believe att is falsely advertising this program and has no intentions of fulfilling to u-verse customers as it was advertisedI have read the complaints in their forums and none have been responded toI beli

I called in for a directv/att offer of 80/mo months, no install fee of any kind I am currently charged install fee from att for months at per month And I worry I'm seeing the price last only months

At: https://www.att.com/contactus AT&T says it provides 24/support Monday - Friday which is not true for DSL ServiceService was cut no reason
AT&T DSL was cut off as a tactic to get me to move to AT&T U-VerseThis is a deceptive business practiceI spent hours on the phone with AT&T today and yet to get anywhereAT&T at this point should be known as a bully due to the fact they give you the run around and a whole bunch of numbers to callI called *** as I was told by the billing department as they see no reason why my service should have been "Temporary interrupted" I have over a $credit on my account right nowTechnical support couldn't find my account because it was cancelledAgain this is a deceptive business practice by AT&T it seems

I signed up for the combined plan that states it costs $a month , activation fee waived and includes genie receiver and wireless receivers
I did not get one of my wireless receivers, was charged an activation fee, still being charged twice - one for $+ $for each of the lines Then a separate bill for Directv
I called customer service who told me they would send out the third receiver, credit my activation fee and would escalate to check on the chargesNever got a call backCalled again and was told there was no way to add the receiver to the order and I would have to pay another $for it and the other issues would be escalatedCalled again and it was still under reviewA month later I haven't had a response
Product_Or_Service: Apple /6S plus/Directv and AT&T unlimited plus
Account_Number: ***

I called Direct TV and switched from uverse to direct tvI talked to three separate people at direct tv before I agreed to make a switchThey all told me that my bill with internet phone and basic would come in at per month before tax with no change to my plan except the change from uverse to direct tvWhen I receive my bill the charge was not what I was quotedFrankly I could not tell what the charge even was the lady on the first of seven call told me it was per monththey sent me to a customer loyalty line and the lady there told me she would fix my problem and lowered my internet speed without telling me she was doing to by 2/3rdsAfter I hung up I researched the speeds and realized what she had doneThat is only one part of the problemThe installation guy came out and looked at our attic and did not want to wire our house for direct tvHe told me and my husband that we could do it wireless for a one time fee of and we said that was fineWhen our bill came

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was told that I would get a $and a $gift card for my servicesI was just told today March 31, that they gift cards where waiting for meI tried to claim them today but was told that they expired in DecemberAT&T said that they sent me a letter in October letting me know that I could claim them but I never received a letter about my gift cardsThey just told me about them today and now they will not let me have my $gift card and my $gift cardThey are keeping them because I didnt claim them in timeI dont understand how they can keep money that is not theirs
Account_Number: XXXXXXXXX

AT & T Customer Service and Billing Department are absolutely horribleI had cancelled my service with UVerse and instead of just cancelling TV/Internet service only, they cancelled my cell phone as wellNow, I cannot get them to reverse it without having to pay the entire balance dueThis is more than an inconvenience, this is a complete shamI had paid my bill on time for all of the years that I was with AT & T and now they refuse to even consider reversing the cancellationNot only that, but now I am in the rears with them over $This company is complete messThey don't even know how to keep their customers when they have been the ones that made the mistakeThey won't work with meThey have chosen to refuse to resolve the issue in the customers favor to keep their businessI strongly recommend you look at another wireless service before you consider AT & T

Direct TV charge customer without its authorizationThat is the reason I cancel auto pay and cancel the serviceCustomer service says on ething but the bill says another

On Feb12th I was sold a bundle package of TV/Internet/Phone for $per month only to be informed on 2/13/that the phone was unavailable
On 2/12/I was sold by "***" a bundle package for TV/Internet/Phone for $per monthI was very extensive in my questioning about the services and the phone capabilities or limitationsShe advised that it was VOIP however there was a glitch in the system preventing her from processing it on the 12th and that I would need to call back on the 13th*** also advised that I would receive installation appointment confirmation emails for the Direct TV install as well as the internet installationThe emails that I received did not indicate an install date or appointment and my credit card was charged for shipping and handling of the Direct TV equipmentOn 2/13/After making different phone calls and being transferred along with numerous chats with AT&T assistants I was able to confirm an install date for TV and InternetThen when at

We were costumers for several years but decided to cancel the plan on 10/19/There were lines on the account and one of the accounts purchased an att *** on 10/08/When we cancelled the plan, we were told that as long as the phone was retuned to a store on or before 10/21/16, the phone would not be chargedMy sister tried to return the phone to different locations and was sent to other locations in Orlando, at the last location she was told the only the account holder, myself, could return the phoneI took the phone on 10/21/16, to store but was told we both had to be present, myself and my sister, this was the last dayMy wife called ATT, they told her that as long as the phone as dropped off that day before 5:00pm at a *** there would be no chargeThe following week we logged in to the account and the phone charge, since then we called times, and was always told not to worry there would be no chargeWe requested auto payment to be removedToday, 11/14/16, I logged in and there was a charge for $for the phoneI called and was told the phone was received on 11/9/but unable to process a refundATT is stealing $708.82, left me on overdraft and my bank is also charging $in overdraft feesI need my money back ASAP, I have no money left! no one can give me answers!
We cancelled the plan because each month att was overcharging us, having to call each month to dispute charges, being on the phone for over hr and always being transferred to different people with no solutionUntil we got tired and moved to ***
PLEASE HELP!

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0CRIMINALS work here who commit felony crimes, illegal wire-tapping, phone interference, harassment and malicious, willful and repeated torment After almost three years of phone interference I discovered this is the company setting up MSISDN linked international accounts to every one of my phones, my friend's phones and interfering with my parent's land-line They re-re-routed at least a dozen fraud claims I made with ATT right to their employees at VXI who delete both the notes and the fraud investigations at ATT, and they include notes in my account of things I did not say, such as indicating I was calling about a different account with area code, or that I was unreasonable, after they changed my pass code and locked me out of my phone
After almost three years I discovered their nam

Annual Discount Promised not Given
Uverse Account

My account was canceled(transferred to a new company) on 10/but after countless call will not properly fix and keep transferring me
We transferred our services on 10/5/I called to cancel our services as soon as our installation rep left from the new companyI was told they couldn't cancel everything until our phone was ported, which was the new companies fault, but was told it would be back dated to 10/once it wasI called multiple times to check and they said to wait for the final bill for everything to process
I have made at least phone calls in regards to this matter and held at least chat sessions to try and rectify thisI am transferred from one person to another and have to give my first born just to get a supervisor on the line making me even more upset than I already amThese calls take up at least minutes to an hour of my time OR MORE!!
At this point, not only do I feel by balance should be wiped clean but I should be given some kind of compensation

I have made several attempts to correct a bill with ATT and have yet ..as of Thursday Feb.11th at 5:to get any satisfaction
I amiss currently on the phone waiting for a supervisor and have been for mins this callI have been disconnected twice already and have tried to get a billing issue taken care ofWe signed up for service and was told that our bill would be $a month and that we would get the fastest speed availableIn turn they have sent a technician out to correct our service because our lines here in our town does not support the fastest speed so in turn we had to lower our service and supposedly our bill would go down as wellI have called so many times and tried to get this taken care of and can notI have spent countless hours on the phone trying to handle thisI was just not on this call laughed at and told that I would have to yet again repeat my story...after repeatedly telling the person that I was just hung up on while waiting on an account specialist

The company is unwilling to return the equipment they are reporting to the credit card agency that I owe that was returned to them but they say they can keep the equipment and still make me pay because it was not returned timely
Product_Or_Service: u-verse/wireless (bundle

SIGNED CONTRACT FOR $A MONTH FOR CABLE AND INTERNET
WAS TOLD THAT THE HBO PACKAGE WAS INCLUDED FOR MONTH AND THEY WOULD CALL ME IF I WANTER TO KEEP IT
LAST MONTH I GOT A BILL FOR $I TALKED ON THE COMPUTER WITH *** AND TOLD ME IT WOULD BE HANDLED AND TOOK OFF HBO SERVICE SO I SENT IN THE $THAT WAS ON MY CONTRACT
NOW I GET A BILL FOR THIS MONTH FOR $+ A LATE FEE
CALLED 10/03/TALKED TO A *** *** FOR A HOUR AND SAID HES GOING TO HANDLE IT BUT I WAS DISCONECTED AND HE NEVER CALLED ME BACK
CALLED TIMES TODAY AND WAS TOLD SUPERVISER *** CALL ME BACK IN MINS
ALMOST HOURS GO BY AND NO CALL BACK SO I CALLED AGAIN ALMOST ANOTHER HOUR GOES BY AND SAID SUPERVISER WILL CALL ME SOMETIMES WITHIN HOURS
HELP
Product_Or_Service: 03/25/
Account_Number: XXXXXXXXXX

Don't buy or get anything through AT&T and DIRECTV they lie to you about the deals you will get With DIRECTV and AT&T Internet it's been a headache for years took months to get my DIRECTV bill resolved because they made a mistake with the plan they gave me two different addresses took forever to get bundle price Internet and DIRECTV and now I was lied about my cell phone deal And as well as Internet and DIRECTV deals when getting wireless phone service

Over time, I've had numerous issues dealing with AT&T To be concise, I will list ONE issue that has been going on for a while: AT&T has been hacking into my att.net email sub-accounts by disallowing me to sign-out
I pay for this service but have been experiencing error messages while trying to log-out of the att.net email This happens to all but several of my att.net sub-accounts
The error is displayed as a "website's security certificate" issue Each time I "sign-out" from my att.net email, instead of being signed out there is an error stating "security certificate problem may indicate an attempt to fool you or intercept any data you send to the server..."
I reported the problems to AT&T countless times to no avail I was transferred to dozens of departments; none care to fix the problem I pay for this email service from AT&T but kept being hacked by AT&T
I suspect something larger behind the sceneI request a resolution from AT&T regarding this privacy in

Service Type: Residential ServiceAccount: XXXXXXXX direct tv ***-***Account: XXXXXXXX direct tv ***-***Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My compliant is that of many of *** customersThe billing department is ridiculous and very inconsistentThe customer service when dealing with billing issues is a joke as wellIt seems *** doesn't train their employees on how to talk to its customers directly and with empathyBasically my problem is this, every month me a my wife have to call to dispute our *** because it is never the same or what it is supposed to beWe had Uverse for a least three years and only about ten months consecutively was our *** the same and the only reason it was that was because we had to call and complain and jump through hoops to get thatIt it very frustrating and nerve wrecking to have to call every month and argue your ***Why can't you do as you say yo

After being told by three reps on the phone and two reps in store that the phone I had PAID off did not have to be turned in and that I wouldn't be charged, I felt pretty confident that they knew what they were talking aboutWRONGBought a new phone and in Feb was charged over $for the old oneCalled over times and each time was told that a ticket had been started for my claim and they stated " o yes MrsP I see here you were charged and you shouldn't have been." Multiple times I was told that the back office had to correctFrom Feb 12th, AT&T kept $of ours and wouldn't give it backIt was one whole month until my following billing cycle and me calling multiple times a day before someone reversed the paymentThat was never their money, but they felt like they could take that much from a family and make it seem like no big deal! Blows my mind