AT&T

contacted ATT yesterday and was quoted two Sphones for the price of one if we traded in one of our Sphones Told the rep we wanted to look at the phones before we purchased and asked if he could put notes in the system so we could order the phones later He said no problem and I sat on the phone with him while he did it One day later I called to buy the phones and ATT wouldn't honor the deal Said we had to add a new line to get the deal We already have lines, plus Directv with them We don't need another line I was very clear about that yesterday with the rep He assured me we didn't need to add a line I spoke with customer service reps (kept getting transferred), chat person and manager All gave me the same run around Very disappointing being a long time customer I guess you only get good service if you are a new customer ATT doesn't care about the people that pay their bills every single month! Super disapointing

I would like the Direct TV satellite dish removed from the roof of my houseI called customer service and they were absolutely zero help for this simple request

I would like what I initially signed up for
Good morning, I have an issue with my uverse service once again I was told my first bill was suppose to be and some change, I was told my first bill is always the highest, but it's almost dollarsIt's only suppose to be dollars a month with my internet included that's why I signed up for it so I could save some moneyI'm very confused and I honestly can't afford that bill you can also review the recording from the day I signed up for service and the day they installed service I had to call because I didn't receive the package I initially signed up for
It also says I was suppose to get a visa gift card I only received a visa gift card which I'm not too concerned about but I would like what I initially signed up for I don't want to be misled I'm on a budget as you can see I have to make payment arrangements on my wireless , it gets paid but if I have to do that how can I afford cable that dollars for cable I ju

Below lies the recounting of a rollercoaster days interacting with AT&T in an attempt to sifor a new internet-tv-phone bundleBefore reading, you should know the following: (1) This is my first internet review--I RARELY post anything, good or bad, because I am generally an easy-going, laid back individual and need to be moved significantly to take time to type about an experience on the internet (2) I am currently a medical student and don't want to be spending time doing this, but was so compelled by my recent experience that writing became a necessity, a form of social and consumer responsibility (3) I don't really watch TV, don't participate in social media anymore, and generally have the technological IQ of someone born before in the 1700s
SPOILER/TL;DR: Save yourself time, frustration, and money: choose Xfinity over AT&T
Wednesday, February 15: I call AT&T to inquire about internet-tv-mobile bundles and pricingI'm met by a gregarious and enthusiastic sales representative who mentions that it's raining in Phoenix and that he's ready for a Jack-and-cokeI find this funny and a nice intro for what had been a long weekWe get to talking, and eventually to negotiating, and end up settling on the following deal: mbps internet and DirectTV including NFL Sunday Ticket plus a $Visa giftcard for $and change per month (with military discount), a new AT&T SIM card and $Visa giftcard for a new plan at $per monthI hang up after about minutes of negotiating, setting up a plan and account, and settling on times for the DirectTV and internet servicemen to visitI'm feeling great, like I just came away with the deal of a lifetimeI'm told I'd receive an email to confirm this information, which never comes, but I'm not concerned since I received a text confirming DirectTV info
Sunday, February 19: The day after my partner and I move into our new place and finish unpacking, we get a phone call informing us that the DirectTV servicemen are outside our homeI greet them and they immediately tell me they won't be able to put a satellite dish on my roofI stop them at satellite dish to ask--what satellite dish? Neither of those words were used in my wonderful conversation nights prior, in sequence nor individuallyI tell them that given this news, I need to speak to my landlord and to call AT&T U-Verse to discuss other options
The servicemen reluctantly leave, and I eventually get a phone call from AT&TI explain to them that I was never told anything about a satellite dish, and that it likely wouldn't be possibleThey're generally understanding and eventually transfer me to another agent who was also quite helpful, but the call drops while I'm being transferred and I don't get a call back
After waiting minutes, I call again, this time the line on which I ordered my services from and am connected with MichaelMichael starts explaining how he thinks that the salesmen from Wednesday night were able to quote me at such a price, but overall sounds perplexed at how his fellow associate was able to quote me at the aforementioned priceNonetheless, he's able to get me a quote on a non-satellite dish plan and let's me know that we'll figure out the TV side of things after the internet has been installed later this day, between and 4, as he needs to get some approvals on his end
Soon the window during which the internet serviceman was supposed to come begins to close, 1, 2, and o'clock tick by without text, email or phone callAt 3:I decide to call AT&T yet again to figure out what's the hold up; I have studying to do for school and it's getting lateThe associate I speak to on the phone informs me that my order has been placed on hold because the internet plan I was sold is not actually available in my areaPerplexed, I ask how it's possible that after speaking with different representatives this was able to slip through the cracks
He eventually obliges my wish to cancel the order, but can only cancel the internet part of the bundleHe then transfers me to the bundles department, another enthusiastic associate, but this time one who tells me that actually, the internet IS available in my area and that she'll compensate me for their prior fumblingI ask to simply cancel the services, but she persists and persists and eventually I listen, but soon realize the associate is confused and is still trying to sell me DirectTVI tell her I can't do a dish, and she cancels me to yet another associate
I explain my situation to this associate in excruciating detail and provide the disclaimer that if this doesn't work or if I need to be transferred again that I will be cancelling my service; after all, I've spent close to hours on the phone with AT&T on my holiday and just want this solvedShe begins researching options for me and again discovers that the 100mbps internet is not available in my areaA simple fix that could have been solved if the AT&T algorith

My dad *** *** ** has internet service and is being way overcharged and the representatives refused to assist him tired of having to complain
My father and I both are tired of At&t ripping him offHe called and I have called to try to work something out with themOn March 1st he called and said his disability check would be late and if they could work with himThe representative said yes they would fix the fees he was being overcharged for, but failed to put it in their systemWell since there is no note of anything they refuse to even work out payment arrangements or anythingThis is not the first time for them to do thisThey do this to my father every monthHe is a senior citizen on a fixed incomeI am tired of this companyThis is the exact reason I along with other people I know dropped their servicesSomething needs to be done with At&t!

AT&T charged me for an extra month after I switched to T-MobileThey said I cancelled one day into my next month which isn't trueI paid the bill after being told by the customer service rep that it included all charges for unpaid phones and the month that I used one day of would be pro-ratedA month later I received another bill and they explained that the other bill wasn't my final billI was a good customer for almost years and this is what they do when you decide to leaveI have now disputed the charge with my credit card company and will be filing a complaint with the FCC and attorney general

I recently signed up for AT&T internet around the 15th of the month of AugustI was told someone would be sent out to bury the cable that was left laying in my back yardFour appointments have been made for the technician to show up to bury the cable and no one EVER SHOWS UP! That is FOUR DAYS OF LOST WAGES because someone over the age of has to be present at the home when they arriveI have called, I have went to the store about it twice I have contacted them via Facebook and all I get is more lies! I have to move it to mow and I have to go out every time my dogs do to make surre they don't chew the cordIt's ridiculous
Product_Or_Service: AT&T Internet

Don't believe anything you are told in store I worked with a manager of the store in Annapolis Was promised "valentines sweetheart deal" and "direct TV deal" As well as buy one, get one free deal The bill comes in roughly weeks after we switch and is twice the quoted price All three phones on the account are being charged to me, so no B1G Basically, none of those promised deals happened The manager that assisted me with the deals conveniently is NEVER in when I call, does not return calls when messages are left, or has "just left" when I have come to the store Finally called customer service to try to resolve the issues, they can not give me deals promised in store I have been trying to contact the manager, as apparently he is the only individual who can assist, for a week I am now out of the 14-day return optionTalk about a bait and switch Stay away from this company!

Direct TV owned by AT&T recently installed my satellite dish and damaged my roof in doing so It has taken 5+ calls to try to rectify the issue, but nobody calls back or sends the information needed in order to complete the claims process Easy to get ahold of a sales associate, but nobody can handle claims As time goes on my roof becomes more and more damaged from rain
Account_Number: XXXXXXXXXX

Currently waiting for hour andminHave the video to prove it trying to watch the fights and they keep putting us on hold!!! This a plus rating only devalues what you guys represent! Unreal their lack of respect for customer service go with Comcast if you expect this level of serviceat the very least have better internet if you don't care about customer service !

My Business can't run without their service workingLack of care and attention to the severity of the situation
We as a company we have experienced some poor service related to our At&t fiber serviceWe had requested the service in June of We was not completed and up and running until November So many delays and appointments, lack of communication from At&tThe whole experience of getting the service was awfulAs a business this service is very expensiveOnce we jumped through all the hoops and paid thousands of dollars, we had great internet speeds! However, on December 28th 2017, our service went down at 12pmSince this fiber service is internet and phones, our ability to properly run our business was dramatically effectedSince we advertise on tv and radio year round, our phones ring all day with new customersOur business has been serving south Texas for over years and we have a wonderful customer base who calls for service needs and questions, as well as

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had the AT&T u verse installed in my home on June 15,After the technician left I tried the television and the signal was poor as the program continually stopped, froze or lost signalI called the service deptand they informed me that I needed someone to come out to repair the system but no one was available until June 21, on that day a serviceman showed up and said everything checked out but he changed a splitterAfter that the TV still froze about times per hour and the WiFi was not working correctlyI called the service dept again and was told someone needed to come outThis time I met the serviceman outsideHe had a chart that said my house was too far from the source to get a good signalI needed to be within feet and I was over At that point I told him to not

I signed up for ATampT U verse tv in april 24th talking in the phone after I received a letter offering UTV channels for a monthhundred channels high speed internet and home phoneI still have the letters with me I paid the first month and when the next bill came I saw they were charging 30.00US for internet Wasn39t it included I call then it was June 20th and someone named *** explained to me that I was wrong it couldn39t be possibleI told her tha I need the price and the service I chose back in April and she said the only thing she could do is to give me UFAMILY with channelsSo I was loosing channels right I asked if this package had SPROUT for my granddaughter and she said YESI have been trying to watch tv in my house and I don39t have anything to watch Not even SPROUT I can I don39t know what is going on why they treat clients like they are nothing it is what I am feeling right nowToday June

advertisement, fraud against consumer, overcharging
Product_Or_Service: Apple /iPhones /Unlimited
Account_Number: ***

I shake my head at trying to find the words for how upset I amThe worst of it all, AT&T would never Never stand for the same treatment if it were done to them My business phone bill, consisting of landlines plus wi fi, nearly doubledphone, plus wi fi which is a seperate bill of close to Phone lines from I was flooredTold my contract ran outWiFi o well that's it, like it or not
my business phone plus wifi but to be fair I have a yellow page ad monthly of included in the total billJust taking the time to do this is not me BUT this is sad
I have changed companies and it's unreal my savingsphone landlines a piece, WI fi all per monthfor phone service plus free long distance now add yellow page of equals AT&T billanother serviceIts absolute highway robbery, all I can say is I have seen it to to much, companies get to big and truly forget the reason they got where they are and it all starts tumbling down

This goes for Irene L, the "person" who took care of me at the store located N Cattlemen Rd #53, Sarasota, FL Generation snowflakeThis girl was super busy looking at her 7k capital one credit card debt in her app, instead of taking care of me properlyAs soon as she found that I was a well informed client, with zero possibilities to upselling me; man she got nasty! Maybe look at me at the eye twice, never answered any question, but kept asking me about stuff she could sell meVery bizarre situationWorst treatment I ever got at a phone company store everI don't even get why people like this decide to work at customer service jobs

I qualified for AT&T's access internet for low income They mailed me the modem but never activated service After numerous months, I received bill for AT&T for services that were never activated I called to cancel and explained to them as well, Renee from the retention department advised she would zero out my balance and place my account on hold until May of without any monthly charges She stated that I was binded into a contract, which shouldve never occurred from the beginning as it was never disclosed nor accepted Now ATT are still mailing me statements and adding late fees to my account I called back and just getting transferred around without any resolutions This is deceptive practice especially that I am elder and extremely low incomed
Product_Or_Service: internet basic (access from ATT)
Account_Number: ***

Awful customer service I suspended my account for three months due to the fact that I wouldn't need my phone When I went to turn it back on, they had charged for all three months and stated it was my fault that I didn't tell them to stop charging me and that they don't do refunds Then they refunded one month and when I reached out to try to get it resolved, they have yet to respond in almost a month

I was trying to move my business phone to att , it took months , I called the office of the president for att , I talked to Dina M*** , at the phone number *** , she was a great help , she said she could fix any problem , she is the wounder woman of fixing any problems I have everything fixed now

I was told my bill would never hit over and now it keeps slowly creeping past itWas basically told too bad so sad by the "Manager"
I called and talked to FRon May 1st he told me my bill would never go over
no as it went up, I basically got told I was an it for calling as billing is subject to change by MJthis lady should be firedShe has no right being a manager