AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1After speaking with home solicitors from AT&T, I agreed to their services of AT&T U-Verse bundles of home phone, internet, and satellite televisionServices was scheduled to start on Sept 1,for all servicesThe Direct TV man arrived and accepted my payment of $for wireless receivers and installed servicesHe went through the already existing line that Charter had dug and ran therefore cutting off my internet servicesAfter the AT&T internet installer never showed, I had to cancel services on Sept 3, They charged me $for wireless receivers and unable to get internetDirect TV sent me a refund for $and stated that they with held the remainder for activation feeI canceled packet and still received a bill for $that AT&T is saying that I still owe this bill and turn

At&t bundle package with direct tv has been a horrible experienceIf you have Comcast stick with it no matter what happensFirst of all you can pay your bill and still get disconnectedSecond on demand is never available to watch and your paying for itTrouble shooting is a bad joke and to get get help cost you moneyOverall I would not recommend the At&t direct tv bundle to anyone period

extremely pathetic customer service...i'm making calls to them since last couple months on a iphone7+ that I had sent for trade-inAnd finally found out since it was cash purchased phone they don't accept trade-inI had used the shipping label sent by AT&t to send the phone to them...and no they cant trace or locate my phoneReally how worse can it get...! i've made 15-calls and no one has yet to make an attempt to reach me outHate it !!

I was lured into transferring my business from different carrier to at&t promising me a better price about months agoswitched and the price was not as promisedSwallowed the frogwhen came time to renew - the REAL nightmare startedafter closing on a certain plan, the first bill doubled itself and ever since I have been with reps that has no clue what other reps / supervisor / retaining department promisedI am told that reps will call back and they never doI kept a log of the conversation, but nothing I wrote showed on their screens so I installed a recording APP so that I will have proof of their liesAfter month of spending at least days each month on the phone with them, decided to take my business elsewhereThey had the nerve to send me as a "good bye" gift, a last bill for about tripleDo yourself a favor, STAY AWAY!

AT&T Failed to close account as promised even after multiple calls to themReceived Collection Notice for account
There are two issuesThis is the first issue: On 10/26/I opened an account for a landline for my father who is in a nursing home in NC due to a strokeI was given the phone number *** and told the service would be connected on 10/29/15.The service was NOT connected on 10/29/as toldI called AT&T on 10/31/and was told that the phone number I was given (***) was not a legitimate phone number/account and they didn't have a request to open and install the account(As I have learned recently, this account was opened and closed on the same day by AT&T)I then had to proceed with the same steps and open a new accountHowever, even though AT&T told me the first account (***) was not valid, although they have been billing me for itI have called AT&T EVERY MONTH after I receive this invalid bill to remove itEach time I am told it will

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1About two weeks ago I talked to att about upgrading to uverse product that they offerWe set up a date for a tech to come out (june22) and sevice the house to get uverseThenext day I get a call stateing that they have an issue with the main line and itwould take them up to two days to fix it After two days they would give me a call to resceduale I never got that call Back so I called them and rescheduled for the 27th the next day they call back saying the same thing I wait two days and I give them a call back and I rescheduled for today July 5th same thing happened for the third time When I set up the appointment for today I was told it might be a glitch in the system and to ignore the call if I recive it agian no one has came and serviced the house No one showed When I called to sa

We switched to AT&T recently and have found their customer service far superior to their competition that advertises themselves as "good."
They are far more responsive and polite, and seem to actually "care" about keeping their customersWe find our internet, tv, and phone services to be every bit as reliable and fast as the so-called "good" companyThank you AT&T!

Service Type: Residential ServiceAccount: 6905Account: 6905Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I cancelled my AT&T internet on 6/6/which was autopay to a credit cardFor month they have taken $from that credit cardNo matter how many times I contact them, by email and by phone, they will not stop taking my moneyI don't want to cancel my credit card to get them to stopI called on 8/13/and was disconnected somehowThe previous contact with them they said they would send a check which has had plenty of time to get here but hasn't and they now charged me again on 8/12/I have never seen a company run the way they areI was going to have them put internet in my new place but I called and they told me this was not there area but I called other internet companies and they all told me this was at&t's areaWhat kind of business is that? Needless to say I don't have internet now!

In October I submitted a complaint to the Revdex.comMy complaint was that AT&T services were charging me three times in less than daysI had called AT&T more than times trying to get this matter resolvedAT&T customer service would not assist and couldn't understand my frustration After following the complaint I was contacted from a member of AT&T, the gentleman I spoke with understood the problem and corrected it however I'm having the same issue again nowOn November I paid a bill in the amount of $then it appears again I was charged on December for $now I'm receiving another bill which is due January in the amount of $I have had AT&T services for more than years since adding DIRECTV services my bill has been wrong and incorrectI will pay you what owe but am being billed more than $in days and my services have NOT changed! This is ridiculous! I
Product_Or_Service: Apple //
Account_Number:

advertising from this companyWebsite lists my area as having fiber availableBut yeah its not, shady practice to get me to start looking at their site and talk with their people only to find its not available, in an available areaI've even got information in snail mail about switching to fiber and it being available in my areaI'm a former customer but this looks like a grab at getting me back as a customer

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On July 13, At&t put in telephone and internet service for my home which is called Uverse My daughter already had directv which is under At&T now and because of uverse, everything was to be combined under one name and one bill My daughter authorized this to be done under her name *** *** and my name *** *** added to the account The internet and phone come under one bill but the directv is listed but there is never an amount noted for directv on the bill I can pay the internet and phone bill under the combine bill but cannot pay the directv bill I have to call At&t or directv in order to pay the directv bill When I call I have to speak to a rep and am charged a $fee I called and complained about this and they told me that it will take two billing cycles for this to

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1First Issue: The promised $monthly discount for enrolling in autopay and paperless billing ("autopay discount") has not been applied to my accountWhen I chatted w/ a representative on 09/20/18, he or she told me that "the $discount will be applied within 1-billing cycle, More or less on your October or November BillYou will be also getting the other discounts that was not applied to your account so it will be something like accumulated for the $discount." Today I received my NovbillI just chatted with a customer rep who said he or she applied a $credit and I would receive the discount going forward beginning in Dec2018, but when I logged into my account after the chat, the credit was not reflected on my online account
Second Issue: I changed my Internet on 11/05/

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1July I signed up for ATT home landline At that time I opened a request through ATT to move my home service from cable vision to ATT In order to keep my home number my home line is 631-878- Since July 2017, I have contacted ATT times, I have filled out paper requests to change my number over and as of today Dec 30, 2018, my number still resides with Cablevision I have called ATT and they have stated that they will put in the request and there is still no transfer of my home phone I have been paying for a service that ATT has not provided, though I have called and sent multiple requests I have also requested to cancel the service and I was told I will be charged, though ATT has never even set up my phone but has continued to charge me for a service I have not had I

Switched lines to T-mobile, paid cellphone balances in full and received a bill for usage the next month for ATTWhy would ATT should charge for cellphone service without any active cellphone numbers? I had to call times to get service cancelledMy online account did not even work to view the billsWorst company to deal with, I'm so GLAD I switched to T-mobile

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : AT&T has been charging me for Internet services for the past three months, even though I did not have the servicesI have been calling in to rectify the situation for the past three months to no availThe issue was finally resolved on yesterday after my telephone services were disconnected due to nonpayment of the bill, due to disputed portions of the billAT@T then credited my account for the Internet charges that I had been erronusely billed forI paid a reactivation fee, and was told that my services would be restored the same dayIt is now another day and my services are still not been restoredI have called him several times regarding this issue and have been given several different responsesMy doctors, as well as nurses have not been able to get in touch with me because my telephon

I spent more than an hour on the phoneI was hung up on different timesTransferred more times than I cared to keep trackI insisted on different calls that I absolutely did not want to deal with an automated system and was still transferred with no luck having my issue resolvedThe main line insists that they want more than excellent customer care but all they do is transfer to an automated system that doesn't work properlyThey wouldn't follow through on issues and after speaking with at least representatives I gave upI recalled the names; Steven, Tiffany and SarahNone of you did your job

We upgraded our Internet speed in January and that portion of our *** went up $20/monthOver time, we had some internet and U-verse issues but they were minimal to startAs they were getting worse, longer time disconnected and no internet service, we would call and talk to technical assistance where we were asked to check the router for blinking or solid lights, they would run a test and we would unplug the router and kind of 'reset' thingsThese were temporary fixes and more calls would occurWe had at least two new routers sent to us at different times to replace the 'bad' onesWe would replace them and send back the 'bad' ones
Things got progressively worse so finally I requested a tech come out in August He is the one who discovered we weren't getting the Internet speed we were paying forHe also replaced the router again and things seemed better
We continued to have some issues so another tech came out and our main port was no good so had to be replaced

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This complain is about the internet service, I changed my services from Bright house to AT&T (someone came to my door (SOLICITATION) and offered higher speed and a good priceChanged my account since May Called them several times and talking to Technical Support since my speed was between 25% to 35% of what I was paying for, Technical Support told me that the settings on my account were incorrect but issue were never fixedI decide that I deserve a refund since I was paying for service that I never receivedCalled in to the billing team at XXX-XXX-XXXXTalking to someone, that I think her name was *** or *** (I really do not remember) totally unhelpful, transferred to different team when asked to speak to a supervisor on the billing departmentThen I spoke to Cecile who was able to tra

When I contacted AT&T to transfer my existing service to new address, I was offered a promotion that would reduce my bill by $a month by adding a landlineI accepted the offerWhen I moved, service was changed to new address and the landline included the land lineI later noticed a discrepancy on my billI called AT&T to report the issue and was told by their representative *** that there wasn't any record of any promotion and my bill would actually be higherHe then transferred me to his manager whom I expressed my concern regarding misrepresentation and fraud to him and he hung up on meI will be cancelling my service which included cell phones, landline, cable DVR connection and wireless
Product_Or_Service: Wireless, cell, cable, and landline
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1the bill in question is from cycle 8-to 9-12.one promotion period expired and I negotiated a new one with at@t agent.I was informed on phone to pay $to pay that Bill in fullI was told the additional $would be removed in 7-business daysIt never went away and now at@t are threatening to suspend my serviceI have asked them repeatedly to listen to the taped conversation between me and agent on 9-19.It happened at 4.30pm CST to my cellphone numberThey refuse to do it and now it's time to supeona the tapeThank you for your attention in this matter and please reach out with questions
Sincerely,
*** ***
Product_Or_Service: At@t/direct TV service
Account_Number: XXXXXXXXX