AT&T

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I signed up on January 8th for DirecTV NOW via a promotion that included a free Amazon Fire Stick to be able to use the service on a TV when you prepaid for one month of serviceIt was until after I prepaid for a month a service that I was notified by email that I would not receive the Amazon Fire Stick for weeksThis means that I prepaid for a month of service, but wouldnt be able to use the service as I did not have the stick to view the content that they had me pre-pay for and they did not advise of this prior to paying
Product_Or_Service: DIRECTV NOW
Account_Number: ***

I'm not sure how AT&T maintains a good Revdex.com rating anymoreYears ago, yes, now with the combined AT&T and DirecTV that you can't actually combine, nor combine bills or statements, or have to create a new user ID and Password EVERY MONTH Then calling into the new updated friendly (sarcasm noted) customer service, they will literally transfer you to at least 2-different reps in different departments
This all started when my family and I moved from Ohio to TN All of our bills went up over $eachSo DirecTV that we paid $month for went to $145, AT&T from $to $etc
Now since the combined accounts that according them cannot actually be combined, you have to create a new login every time However if you create one, guess what?? Your other one gets wiped!!
This is beyond frustrating We have been with both DirecTV and AT&T for over 15+ years and have never had to call in or an issueNow we are leaving AT&T as a company Sad
Also, read all the comments now AT&T response? - "AT&T considers customer feedback an important tool in improving our customer service performanceWe appreciate opportunity the customer has provided to improve" - How far the mighty have fallen

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 1-08-I called att customer service to request my att dsl service be disconnected as of that dayI also requested that my automatic monthly credit card draft stopOn 2-03-my credit card was drafted for $I called att again on that day to confirm my disconnect and cancellation of auto draftsThey said that I would receive a credit in the form of a check and after several weeks I received a check from them for $Case closed so I thoughtI have no other att accounts
I received a letter from att dated April 30, for a bill of $from collection dept of att addressed att po box *** *** *** ** XXXXX

Please pay attention to the details on billing for those switching or new to AT&T
My newly widowed elderly mother was being overcharged $a month because the billing department did not set up her billing correctly with her bundle
The billing error would have never been noticed unless my husband and I did not help keep an eye on her billsI called AT&T and they did credit her account and resolve the problem
I rate AT&T a negative because I had to find the mistake and take an entire morning to go over the bill with a specialist before it could be resolvedShe would have been out hundreds of dollars if the billing would have continued this wayNot acceptable especially for fixed income living

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My name is: *** *** and I'm Complaining on behalf of my AT&T U-VERSE Cable bill AT&T#XXX-XXX-XXXX Phone# To Account:954-461-Password: first off Channel which is Wsvn we no longer have to find out that AT&T is under negotiation with that channel provider because I couldn't watch My football Game at that time on 01/17/So I took a picture of the blue screen for proof and when I called they wasn't sure when it will be back up for the customer which is not fair and we didn't even get a kind notice of this channel will be unavailable to the customer's and it's included in our plan and we paying for something we not even getting plus a lady Promise me $off towards the bill so I did a follow up to check on the $credit and spoke with Retention manager *** on 02/08/which

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Refusal to help dispute claims
Refusal to help with claims of fraud

I can see from reading many others' reviews that my review will be just another one that will get the same old standard responseHowever, I guess it will help me mentally to send it inApparently I am not the only English speaking customer who would like to either use the chat line or, if even possible, talk with a human that can be understood by the American English speaking customersI understand that AT&T does global business, but is it too much to ask for each different country to have customer service reps that can be understood? I personally find it very disrespectful to AT&T's customers to provide such serviceI find it almost impossible to get through to a human rather than a recording and then getting a human I can understandAnd, I can almost certainly find better ways to spend my time than having a rep get irritated with me and sometimes talking down to me because I cannot understand but one word out Punching in numbers on the phone is a lot of fun too! What has happened to the integrity of some companies originating in the US that got so rich and powerful off the money of the hard working people? It is sad to have to feel disrespect by companies that you have been faithful customers of for many yearsI wish some of the richest, most powerful companies could afford to pay a decent living wage to a few English speaking Americans in order that we could get courteous conversations when we have questions or problems and, additionally, timely serviceIt is my personal wish that different countries could get customer service from employees from that same county that speak that country's primary language with good clear pronounciation In addition, I had great difficulty in getting passed the recording voice asking to punch this number and that number and that numberThe recording ran a check on my line at least twice when I was not even having trouble with my service, I just needed to ask a question about relocating itNeedless to say, I was very aggravated and frustrated, not that anyone cares

If I could give zero stars I would! Switched to AT&T in June, they had a promo of b1gfree iPhone x I also let the manager talk me into switching to Directv against my better judgement, saying it had improved recently, um really they used our old dish when they came and installed it, ugh Back to the iPhone, surprise surprise our bill is different every month so its hard to keep track of what they are scamming from you Just realized we are not getting our full credit back for the second iPhone and they are saying it was b1giPhone not That was not the info that was given to us when we signed up! I had to call the store because customer service couldn't help me and the manager at the store is giving us a credit back for the difference How many people are they scamming that don't notice the difference on their billI will be dropping at&t as soon as I possibly can!

Service Type: Residential ServiceAccount: XXX-XXX-XXXX-XXXAccount: XXX-XXX-XXXX-XXXReached: XXX-XXX-XXXXExt: XXXXXDay Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In early February, I contacted AT&T regarding my home phone bill and internet being high I explained that the promotional period had ended, but that it was too much at $dollars for just those two services I asked about how I could get the bill lowered I spoke to a customer service representative named Austin on that day, and he told me he could get my bill to $45/mofor months My internet would be 50% off at $25/moand my phone would be $ He even gave me the confirmation number of ***I even told him to not promise me something he could not deliver because I had had that issue with AT&T before He assured me that was not the case The bill was $one time, and then it returned to $ I called the company to inquire, and they said there were no n

Terrible company I helped my elderly parents cancel their AT&T account back in 6/ They wanted a channel AT&T did not provide on any of their packages I canceled my parents account and started a new account with a different provider
My mother told me in 11/that AT&T was still charging her for service I called and after talking to several customer service people, finally someone at AT&T said it was there error and that they would cancel the charge
A month later, my Mom told me they didn't cancel the charge, but only dropped it from over $now down to $
I called back, different times customer service reps told me they would research and call me back Never received a call back
AT&T send the $bill to collection agency and now they are harassing my 80-year old Mother
AT&T customer service has been terrible, many are in the Phillipeans and don't speak English well I've been disconnected numerous times because whatever transfer system AT&T uses to transfer calls from department to department hangs up on people about half the time I've been "disconnected" by reps who were faced with a tough question by me and I was disconnected
Generally they've been awful to deal with, I've spent probably hours or so on the phone with them trying to get this worked out, I've been lied to and given the runaround They tried to cheat my Mom out of money and now they won't get my business either as I canceled my account with them and I had been a customer with them for about years

On July 19,a man came to my door asking me to change from direct tv to at&t u-verse At first I was reluctant but after listening to his sales talk I decided to change I was promised a $reward The service was installed on July 20,and I am real pleased with the change After days I phoned AT&T about the rewards I spoke to one person and they o.ked the first $but gave me another number to claim the other $ I phoned that number and the lady o.ked it I received $cards I phoned to see about the other $and they said they could not find any record of the other $ They only give $rewards I spoke with different people I told them I was promised $and I expected to get it One lady offered $50.00's off my bill but I told her no, that wasn't what I was promisedI then spoke to a gentleman and he said there was nothing he could do either I told him I would be writing the Revdex.com and he made no commentI told

AT&T has increased my remote call forwarding fee from $to $49.22, almost doubleI called and was left on the phone for over minutes by the AT&T representativeTerrible service, unresolvedThe fee has been inching up over time they don't ask if you still want the service at the new price they just increase it and increase it, without any change/improved serviceVery frustrating and unfairI assume they never got back to me while I was on hold, assuming I would give up and hang upI hung up after 35+ minutes but I'm not giving up on my complaint

Service Type: Residential ServiceAccount: XXXXXXXXAccount: XXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I moved from the Dallas, TX area to the Austin, TX on Dec 14, I made an appointment for my internet to be installed in my "Brand New" home on Dec 17thThe tech named Curtis arrived and looked around the house, I showed him to the attic where the panel wasHe told me that he would need to drill a hole in my wallI'm in the process of unpacking my house so I wasn't able to watch him like a hawkAt one point I walked by my formal living room and noticed a hole in my wallThe first thing I noticed is that it was not on level with the electrical outlets that were on the same wall in the roomEventually he installed an ONT on the wallI was beyond shocked that this technician would drill a hole in my brand new home without consulting me firstI walked outside to see what he had done and asked

AT&T is a DISGUSTING companyI have been with them for accumulative of around years, 8+ on this recent accountI even have a business line with them, and I can tell you they will outright LIE to your face to get you off the phoneI have RECORDED phone calls of them repeatedly lying to me over the course of a month an a half, about a plan they changed I NEVER agreed toWhen I provide proof of the plan I agreed upon, they lie to get me off the phoneThey are a TERRIBLE business, LIE to customer faces, are SEVERELY over priced, and don't care anything about their customers, as long as they can milk them for moneySWITCH TO ANOTHER CARRIER, you will be better off

Service Type: Residential ServiceAccount: XXXXXXXXAccount: XXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have had cell service with ATT for many yearsto be exactI got uverse internet and tv when I moved into my house years agoI transferred the service to my new home last AugustI switched to directtv when AT&T bought that company outI was a semi-satisfied customer until a few weeks ago when I went to purchase a new phone at target and was told that even though I am not under contract with AT&T I was not allowed to purchase a phone there because I had other services with AT&TWell I don't like being told I can't buy my phone anywhere but where they tell me to simply because I'm a loyal customer and have ALL of my services through themSo I called and was told by both the billing dept and the cancellation department that I was under no contract for my cell and was receiving no discounts

AT&T has been scamming me for months and has the worst customer service that I have ever experienced in my life They hire the most incompetent people who can't even get my name straight, then tell me that I've called the wrong number and need to call a different number, then when I ask what that different number is, they give me the exact same number that I've called them on (that was with Dwayne) I then talked to *** then *** then *** about getting my cell phone account and WiFi landline account combined They initially said that the accounts would be combined onto my cell phone account in one to two billing cycles, then confessed that all that had happened was that a work order had been placed to get the two accounts combined Well, sometimes work orders get done and sometimes they don't When I opened the account, I was told the exact same thing, that the two accounts would be combined onto my cell phone bill in one to two months, but we're coming up on months

Service Type: Residential ServiceAccount: XXX-XXX-XXXX XXXAccount: XXX-XXX-XXXX XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted the original creditor as I was trying to obtain wireless serviceI was advised that I had an outstandng balance with ATT home phone services that needed to be paid in fullI advised that I never had any services with ATT I was transferred to the fraud departmentI advised them the account that was opened in my name was opened without my knowledgeThe rep that I spoke with requested that I send information prooving that I was living at another locationI sent the request via email as well as regular mail to the addressXXXXX ** *** *** *** ** XXXXXThe rep insured me that this would not go on my credit as he researched the address and was provided with the information prooving that I was not living at this location and that this was indeed fraud

Service Type: Residential ServiceAccount: XXX XXX-XXXX XXX XAccount: XXX XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On or about Sept 14, I made a request for only internet service, was quoted a monthly fee of $Told AT&T to schedule a housing my debit cardReceived a confirmation and the *** ( not sure what the number is for).Also, received a kit to hook-uptoday is September 29, I have called several numbers about times, put on hold and then transferred to another locationI have registered and received a print out with all information availableI now received a Monthly Statement, for $due on Oct 14, I have no one to help me and no serviceI am losing my job on Nov 1, due to business and I need to be looking for another jobIt shows on the statementActivity on Sept 13, Order number NXXXXXXAccount codeXXXXXXXXI did not sign up for thi

I'm trying to pay a $dollar internet bill and I don't know how to pay because Im waiting on bill to be combined I just want to pay the with no fee after being on the phone for minutes It's under***, I think that is my husband it's due tomorrowand I need this fixed
Product_Or_Service: att fiber

I have been calling with a dispute on my phone bill for to months today they tell me my phone will be disconnected for an plus phone bill I had blocked long distance and numbers on my phone my son went through the operator and was not told there would be a charge so he kept calling his girlfriend when I got my phone bill I called A T & T and they said they would look into adjusting my bill I have called every month I got my new bill and was told they are still working on it I was told today that if the past due bill was not paid by the 27th of this month my phone would be disconnected.I tried to make arrangements to add to my regular bill and if I got extra money could add more but they will not allow me to do that they said it had to be paid by the 27th I do not have that kind of money and they should have told me this months ago and maybe they would have let me make these payment cannot afford what they want and I was willing to pay it but they will not allow m