AT&T

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up for a month contract at $per month starting May for Directv & Internet through AT&TMy first bill came combined at $132+I paid itSecond bill(s) came separately from DTV and ATT this time for $(ATT) and $(DTV) total $I was confused as I was expecting bill so I called themI was told they would have to combine them and only ATT could do it and it would take billing cycles to complete and it would reflect an (either $discount or 10% discount) which would bring it down to our agreed price once the bills are combinedNow received Septembers bills"SEPARATELY" againCalled againNow being told it will take another billing cycles to completeThis is unacceptable as the separate bills come to $per month and I am paying over $a month more than w

I spoke with ATT regarding an increase in fee in January All notes were added to the account to lower the fee for the last month and waive the cancel fee I called on 2/to cancel DirecTv and internet On 2/23, I was billed $and followed up with a call to DirectTv I was told my account was cancelled and I would get a refund in the mail in days On 3/31, I was billed $for internet and told I was also responsible for the $cancel fee I later received a letter in the mail stating if I didnt pay the $in business days I would be sent to collections I just received a letter waiving the $220, however I have yet to receive the $200+ I was over billed I need a check for the last bills I am not accountable for
Product_Or_Service: ATT direct tv and internew

refuse to sell internet, despite the immediate neighbors having it
They are the primary ISP in my area Both my immediate neighbors have DSL/uverse They refuse to provide me with internet and will only provide me with a hotspot Here is the funny business, it's more expensive and has limited date so they have zero incentive to do anything Due to the regionalized ISP (due to federal regulations) there is no competition in the area They are perfectly fine gouging customers like myself as we have nowhere else to go for high-speed internet I have also spoke with the local ATT technician that drives up and down the road He openly told me that they have open ports available but were told to not hook up any new lines of service To add to the matters, the 4g signal out here is extremely week, thus the hotspot that I have been paying $a month for, doesn't work even though I also went through the expense of putting up an external antenna
I have called these people and don

December 2016, I ordered ATT internet service for my new apartment that I moved in Jan I ordered everything ahead of time, so by the time I move in everything would be set upATT sent me wrong equipment- which I returned in store (and later got charged for it and was put in collection)ATT rep told me that I have to cancel this account and re-sign up, and if we get home phone in our new plan, (which we don't need) we can secure the promotion rate for yearsNow, we got the bill for service used in April for higher rate, ATT told us our promotion rate was over and now charging double the price from beforeWe called ATT and was told we have no contract so we couldn't keep the promotion rateATT has provided us nothing but trouble (from wrong equipment/ wrongfully charge and put in collection for something that was already returned and now billing issues)We were guaranteed by multiple people in ATT store for the promotion rate, and now we are left with a phone line we d

At&t is by far thee worst EVERi've had my cable and WiFi for about months now and this month my bill was almost dollars which is outrageous for cable and WiFi so I called and the lady said the charges so fast I kept repeating and some of the charges where things i've never heard of so then when bill time came around for that dollar bill I was a work and got a call from my son the cable was off so I call at&t to get a payment arrangements and the only thing the lady repeated times was no you cant make arrangements you HAVE TO PAY THE like I may have disliked time Warner aka spectrum but at least they didn't make a customer feel *** for needing a payment arrangement for a dollar cable bill I really don't wanna pay and is not worthAT&T been ripping people off for years but now technology is coming in they better start treating their customers like people and not a pay day because all a person needs now a days is WiFi HELLO AT&T WE DO HAVE FIRE STICKS NOWi loved my services and don't want to leave but this was by fat thee worst experience I have ever endured in my whole life thank you AT&t

For the last two months on several occasions, I been experiencing a loss of connectivity to my cable and internet
For the last two months on several occasions, I been experiencing a loss of connectivity to my cable and internetDuring each time I called tech support and they could not provide a reason nor a permanent solution to my connectivity issue

Service Type: Business ServiceAccount: XXX-XXX-XXXX-XXXAccount: XXX-XXX-XXXX-XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I sold my business and completed all necessary transferred my business to the new own on 3/29/2016, and I contact ATT to transferred my account to the new owner on the same dayI call the next day to verify the transfer and tell them to send the last bill to my houseAfter a week or so, I got a bill that charge me the usage for April, which it should already transfer to the new ownerI called and they said they suppose to remove all those chargeToday, I receive another with an early termination fee which my contract ended on 12/31/Instead of resolve the bill, I got a higher bill which I will not paid

I gave star because there is no option for starsWhile stringing new fiber cable behind my house, the AT&T guys left a gate open allowing two of my dogs to escapeOne came back shortlyThe other is still lostThis was witnessed by a neighborThis dog was from champion lines and quite expensive, not to mention the utter heartbreak we are now sufferingAT&T can expect a lawsuit if she is not recovered soon

AT&T made a horrible business decision when they purchased Direct TVTheir customer service of disabled veterans is atrociousDirect TV forces you to renegotiate your package and then locks you into a 24mth contract that they will not let you out of when you are required to move cross countryTheir decision has lost a loyal customer along with a customer who was about to purchase a AT&T home bundle with three wireless linesThe parent company should do a better job of monitoring this subsidiaryNot only have you lost a lifelong customer but you have also lost a shareholder

My monthly amount changed without warning, I was told I would receive a credit by an agent that I did not, & being billed for disconnected services
My bundle account with AT&T Uverse included service for my landline, broadband internet, and televisionMy account went delinquent while I was in a job transition as my monthly rate had increased without any prior warning or notification from AT&TMy attempt at securing a payment arrangement was not successful
On 6/3, while out of town for new job orientation, I attempted to access the AT&T website to pay the past due amount of approximately $in full, only to learn that while out of town, my services had been disconnectedI contacted a customer service agent in an attempt to pay the above amount and have services reinstatedI was told that services would not be reinstated unless I paid an amount of approximately $fr two months of service, but that due to receiving now warning of the rate increase, a credit of approximately

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I ordered my home telephone disconnected before the new billing date came out for AugustThey told me to call back on August 3rd to make sure it was disconnectedThey had not disconnected and informed me that it would be disconnected by the 4thIt was not disconnected until August after I complainedAlso on the 3rd they offered me a new contract with their Direct TV and InternetThey said a tech would be at my house on 4th and no one showed upI called and they told me it was cancelled but no reason givenThey rescheduled for Saturday the 11th and again no one showed upI called again and talked to JUAN a supervisor who told me the equipment was suppose to be sent to me and I install itNo one ever informed me of thisHe said he was cancelling everything and that he was going to reorde

I was billed for early termination fee, but I did not agree to a contract
I cancelled my internet/phone service with AT&T and I was charged $early termination feeI never agreed to a contract and was not aware I was entered into oneI called to question thisI was told that the "global resolution team" would look for any evidence of an agreementThey could not find any evidence, but would not refund my feeEvery time I call, the person says they can't help me, but they will have someone call me who canNo one has called meThis has gone on for many monthsMy AT&T account number is ***

Service Type: Residential ServiceAccount:***Account:***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1My AT&T's bill has increased over 60% since January, and is expected to go up another 30% for the next month with no changes in level of service While I am aware of the expiration of certain promotions I signed up for as part of a two year agreement, the increase is rather excessive The prices for the programming packages have gone up also, as well as the pricing for mandatory sports packages that cannot be removed from my account The company does not offer any other options other than reducing the level of service while my bill will effectively double by next month when compared to January levels
As a customer, I expect to have more control over my bill and ask that these practices be reviewed To cancel my services, there is a $charge, which the customer revives agents use as leverag

AT&T applied a credit to my account at sign up for the duration of my service The credit is never applied, I have to call every month without change
I was issued a discount when I signed up for service I am happy with the discount and I feel that it is fair This expires yearly and I was told I needed to call in to have it reapplied I spoke to someone thru chat who had the discount approved, Craig, and he made a note on my account and gave instructions for me to call in to have the discount applied I called in, the discount was applied and I was told that I would be credited the difference in my discounted price and the higher priced that I had paid as the promo expired As I went to pay my bill in April, the promo is not applied, there are no credits and the rep I contacted is unable to find any notes on my account AT&T is completely unable to cooperate, they never follow thru, and you must call every month to ensure they do not bill you for more than you are supposed to

Never recived the reward card that was promised when I signed up for service
I signed a contract with at&t uverse internet bundled with direct TV two months agoWhen signing up I was promised a $reward card and I have never recived itI have called twice now and have been given the run around both timesThe first time I was told it would be recived in weeksI was tracking it on the at&t rewards center web site and it wasn't mailed so I called the second time only to be told it would be mailed on the 18thI tracked it again and it now says the 25thNeedles to say I will never recommend this company to anyone and I will soon be cancelling my services

This is not the first time I have found AT&T's business practice to be unethicalBut I'll stick to the present situationA little over a year ago (July or Aug 2017, I believe) I called AT&T support for an issue with my cableThey were unable to help me and told me they were transferring me to someone who would be able toThat turned out to be ATT*ConnectTech which apparently operates as a separate company They told me I had to sign up for a monthly service at $per month for year before they would try to help meI foolishly agreed to pay them.They were unable to help me and I had to call the TV manufacturer to resolve the issueI paid them the $every month through a direct withdrawal from my checkingThe issue is, when I try to cancel they tell me they are not charging my checking accountIt sounds like a big party in the background and for everyone I've spoken to it's difficult to understand their EnglishThe whole operation seemed shady from the get goWhen I c

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: 7070Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We have been living in our house for years Our neighbors have internet We have called at least once every months for years for internet service, but keep being told the same thing "Someone must move and give up their line in order for us to have one? We are always being told that someone *** call us back, but they never do All we want is internet service It has been years now

Our current ISP (***) decided to go up on our rate last month and wasn't interested in keeping us around as a customer, so we decided to shop around for a new service provider I called AT&T because we had used their service prior and actually enjoyed what we had at the time (25Mbps/5Mbps) In speaking with the customer service rep, I was offered the same upload/download speed as we previously had for $40/month and decided to accept that offer of service In the same phone call, I asked him to confer with the tech department to confirm our eligibility for that speed at our current address He came back on the phone after a few minutes and said that we were eligible to receive that speed (25/5) at our address, so I told him to schedule the installation
Fast forward a week to our installation date...the technician arrives and begins setup only to tell us that the order was processed (incorrectly...) for AT&T (12Mbps/1Mbps) service I didn't give the technician a hard time, because he did all he could/was authorized to do However, after a 30+ minute phone call with the technical department, they told me that the fastest speed available at my location was 18Mbps upload speed (which of course was an "upgrade" to what we had...translation more $$) in direct conflict with what I had asked the sales rep to confirm a week earlier! It also shocked me that over the course of < years, AT&T's infrastructure has apparently gotten worse (what???) as we previously had a higher speed than we were now being offered I'm not sure if I was deliberately misinformed (AKA "lied to") just to make a sale, or if the sales and tech folks just need to get on the same page To top things off, when I asked to cancel service, I actually had to ask the cancellation POC to make sure that I wasn't going to be billed for an installation fee...really AT&T? You were going to charge me $for a service I hadn't even agreed to purchase and used for < hours unless I ask you not to? Bottom line...don't trust the story you get from the customer service/sales people AT&T's infrastructure is apparently now the laughing stock of the ISP world If only we were zoned for Google Fiber...(sigh)
Btw...we live in Huntsville, AL (~200k population), so it's not like it's the middle of nowhere...get it together AT&T, or be prepared to lose more business...you guys have a star rating for a reason

I had At&t Direct TV Cable company to service my home on TV's along with internetI was told by this company that it would be best to take out a protection plan on their service in case of any failure within my TV's, so I didThis service required a satellite dish to be place on my roofAfter a thunderstorm came my TV's no longer workedI called the company & protection plan that l had been paying on and was told that l would have to pay them $PER TV just for them to come out to service them that had been damagedBut this was never stated to me within the protection planWhen I asked why do l have to pay anything at all, I was told by the rep that this is how they run their programThis company refuse to render the service in which I have been paying forTheir equipment is not capable from damaging units & is making everyone pay for their faulty equipment abusel feel that l was covered under their protection plan
Product_Or_Service: cable
Account_Number: ***

The AT&T store rep set me up with a business account instead of a personal accountI only asked for and agreed to a personal accountThe store rep appaered to have accidentally download all of her contacts onto my new phone which I later had to delete by I gave them all my personal information for their buy get phone special then their computers in the store went down and I was stuck there for hours waitingThey said they were unable to cancel what had been startedThe Buy 1, get phone special was never applied to my phoneI also purchased their Ipads on a special at the time which I understood that I was purchasing out right and would be mine to keepI was shocked when I received my first bill and found that I was still paying per monthWhen I called to clarify, they said I had to purchase this service from them for years! The first bill came which was estimated at per month by the store was per monthWhen I paid it late due to it being so much higher than I expected, I lost the ability to earn the buy get serviceI was never informed verbally or in writing that this could occurMy phone never worked correctly and I called customer service to have it replaced many times over the course of a yearI was always given trouble shooting but they refused to honor their replacement policyAfter my year warranty ended, I am now paying a high deductible to have the phone replacedI never knew that working with a cell phone company could be such a nightmareI will be switching to another cell phone company but still have to pay for I phone 7's at $each(Which I had signed up to pay for half of) I have actually been brought to tears by my experience with this companyCustomer service is often rude, difficult to understand and will hang up on you before all needs have been addressed