AT&T

We moved homes and continue to be charged for services from our previous address despite multiple phone calls, each over 1hr in duration to AT&T Each phone call finished with assurances that everything was taken care of only to find charges from our previous home continuing to accrue During the last phone call, I was told the problem was that a "new account number" was created for our new home rather than keeping our previous account number and "transferring" services to a new address Now, for whatever reason, AT&T customer service tries to cancel our old account, they think they have it canceled, but it is not canceled
This morning I received an email stating "AT&T Order Confirmation: New Service Added" with a service activation date of "10/1/2017" I have no idea what this is We have added no services since our Direct TV and Internet were set up at our new home 7/19/ I went to the "MyATT app" and it says we have "Total Balance of $422.01" that is "past due." We h

I placed on order for a iPad on Maron a special deal since I upgraded my iPhoneI was emailed that the iPad would be delayed a month and ship in May, no problemThen I received an email the past Friday saying the older iPad was no longer available but I would be upgraded to the newer at no extra chargeThen Saturday I received an email my order was cancelled by meAfter calling ATT support I was told to go to the store which I didI was told buy the lady, who showed all my emails to the store manager that they would get approval today and fix the issueAfter three calls back over hours I was told she was gone for the day and that a manager would call me back in 10-minutesNo call againI guess my next action is to file a disputeThe is more than about and iPad, its about customer service or the lack ofITS A MATTER OF PRINCIPAL

I made a payment and was told in writing my services would be on shortly, then that I have to pay another $and laughed at from corporate store
My services were disconnected for $being less than weeks past due for month serviceI originally attempted to make a payment set up for friday and was told no services could not be restored from multiple departmentsI told a supervisor that if she couldn't fix my account that I would disconnect my services and left a message for her supervisor because I couldnt believe they were treating me like this over $I spoke with a representative online who took my payment and reassured me that my internet would be on in a few hours, in writingI found out my services were cancelled by the supervisor and was told I had to pay $as a new customerWhen I talked to the presidents office my wife was laughed at because "my credit was so bad" and that if I wanted to continue services with them I would have to be a new customer witho

I've had a billing issue for months and was offered credits because my plan was changed without prior knowledge
My plan promotion ended without prior knowledge and I spoke with a rep that guaranteed me a better cheaper plan back in June he offered to credit my account for the issue and now it's August I have two bills that are over $and never received any credits and my bill should only be 150.00, I spoke with a rep yesterday that claimed he could lower my bill but could not find the info regarding the credits, this is unacceptable, I've been a loyal customer even though my internet barely works! I've never used my phone on the account and when I first signed up with your service, I didn't have service for a month, plus two of my direct tv boxes have never worked! I feel like canceling my services

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Att sells you on a price for a year and then doubles your billThey won't let you lower your bill without cancelingI'm sure this isn't illegal because they put it in the fine print, but it should be, because between them, every internet provider has this bs, so you can't get a fair price on internet for more than a year
I'm at a loss here, because every company is the same, but this is not how good, honest businesses are runThis is how cheaters operate

Shoddy installation,paying prices for services that you dont get, and inability to work with the customers schedule for service to repair their equip
A little over a year ago we ordered AT&T U verse internet and released a competitorThe installer claimed he could not fish the wire into the crawlspace so he drilled from inside our home through the outside wall and ran the cable down the wall to the box leaving an unsightly wire and staples running along the outside of our homeWe were paying for internet speeds we did not get after several speed testsA techdetermined we could not get the speeds we were paying for so they gave us a lower promotional rate, matching the speeds we were actually gettingAfter a year, the prices nearly doubled, and I compared the competitor and called AT&T to check their promotions and compareOver the previous year, AT&T and a local contractor installed Gigabit cables in our neighborhood which included digging up my front yard, and putting a green

It goes to show how horrible ATT customer support is when there are negative reviews out of The customer support is the worst i've ever experiencedI was on the phone with ATT for over hours in total to resolve my issueNo one, not even the supervisor has any idea of what they're doingEven after being on the phone with my bank they still think I haven't made a paymentEven after submitting documents and everything they still think they're rightThis is by far the worst customer service everHow about getting representatives who can communicate more efficiently

Signed up for direct tv and att internet on 4/Installation to follow following sat Direct tv could no be instaaled due to trees surrounding propertyCall Att and was offered uverse and att internet for per month for mos an additional monhs if interest plus gift cardSeveral installation dates have been set and many phone calls made Supervisor "star" agreed to waive fee for my trouble approx weeks ago and assured meveverything wa a go for my next installationI have email from confirming my last appt 05/from 9-Installer was a no show and when I called on sat 5/(minutes phone call) I was passed from person to person, and eventually placed on a hold and disconnectedNo one ever called me back
Product_Or_Service: Uverse tv and internet

Cancelled my phones, tablet, internet and cable in AprilThey won't unlock our phones and are still billing me for a tabletOn the phone for the 4th time tonight, this time for hours to be told, we owe the bill and never cancelledEven though I spent hours on with them last week and was told it would be cancelled and we didn't owe anythingI don't care if moved somewhere that only they servicedI will NEVER use ATT again

So if you ever attempt to call AT&T plan on taking the entire day off of work and maybe the next two or three after because it doesn't matter how many people you speak to or how long you're on the phone they don't all have the same information and they give you misinformation and then try to "correct it" and It doesn't happenedI was on the phone for four days I had a gentleman send me a watch priority and five days later still no watch when I call the first representative says there's nothing I can do I don't see an order and she hangs up on me I call back I speak I have a gentleman tell me there's nothing you can do because he can't seem to locate any information then when he finally does he tells me oh there's on back order so we don't know when they're coming and you may get it tomorrow you may get it this week or next week or a month or six isn't that fantastic! The only thing he told me I can do is cancel and then wait until comes back in stock and then I can order and have it quicker once I order it really LOL that's what I'm gonna do right I'm going to cancel an order wait six months and order it again probably not not the best option AT&T get some better representatives

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Direct Tv and At&t has mishandle my account by billing and by having me send personal emails to the wrong emailI had AT&T and direct tv in a bundle packageWhen I ended services with themThey were suppose to send each other money to zero the account or have direct tv send me $to me to pay AT&THowever none of those things happenI received letters stating I owe money to AT&TI would call them, direct tv stated 'we will pay it no worries'Acouple weeks later I received a letter from a debt collector that bought AT&T bill stating I owe $I paid the bill to avoid having my credit hurtI called them to let them know I paid and AT&T also let me know they received the money from direct tvAT&T sent me a refund check for I put it in the bank and a few days later AT&T too

September X XXXX, I called Direct Tv - customer service to inquire about a simple TV plan After going through the process they require - when it came time for my Social Security number to be added, I was told only a third party contractor can finish my order due to my address being a part of a multi-unit Apartment complex
I was given the exact number I needed to call - X-XXX-XXX-XXXX
I called and was on the phone for about a half an hourI was up-sold a tablet for that would require me to pay $a month for two years and get GB of data per month The customer service agent asked me for my Social Security number - and I baulked because she mentioned I would need to be transferred in order to complete any orders and she was only their to let me know my options After a few minutes, she said I couldn't move on until I gave the number I gave it to her and she told me I was approvedShe then put me on hold and transferred me to Direct Tv Bundling dept I was asked to

first was told that I had to spend $to get an electrical upgrade once complete then told services weren't even available
originally had install scheduled for Dec Was told at that time that I would need a ground installed to my electrical system My Electrician advised that I had one and then explained the issue I would have if I didn't He then came and installed a new one just for AT&T for a charge of $ I rescheduled install for 01/19/and after hours was told that they would have to run new lines from a bit away and that it would take weeks and weeks If I wanted service I would have to get a wireless modem and satellite dish I would have gladly done that the first time but now I have wasted $ I do not trust anything that is said now

is impossible to speak to someone live, I hate the recording machine!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!\r\nwhen is time for me to pay my bill, they call me anytime of the night and day, but when I want to speak to someone live it is impossible to get thru the answering machine

I am a year old trying to to get regular long distance service from at&t but have not been successfulI have spoken to numerous agents trying to resolve this issueThe issue is my husband passed away and the phone service was in his name so when I tried to transfer to my name they made me sign up for internet service that I did not need.I have made trips and phone calls trying to get this resolved to no availI have been given dates when technicians were to come to my home to switch boxes but never happenedThe latest excuse is that I signed a year contract (that I had no knowledge of) is the reason I cant get just regular home serviceIt amazes me that at&t would take advantage of elderly customers to met a quorum.,All I want is a regular home home with long distance service

The level of service provided by Amie (Amy?) and Titus out of the Dallas TX call center was beyond stellar I want to make sure they get recognition for their excellent service (if at all possible) I will also be giving this information to the Oregon State Attorney General's Office as well as the Secretary of State for the State of Oregon They made sure my requests were taken care of and all questions were answered immediately and without delay I am absolutely satisfied with the level of service received from AT&T, and I consider myself a difficult customer to work with

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 6/11/I got an email from AT&T showing that they had downgraded my internet service from 100mb plan at dollars per month to a mb plan for dollars per monthAfter speaking with AT&T they stated that the service "was not available in my area." This service was purchased as part of a bundle of TV, internet, and phone and included a dollar monthly discount on my internet for as long as I had my serviceThis discount was removed and AT&T refused to give it backAT&T also refused to allow me to cancel my service without penalty even though they claim part of my service is no longer availableKeep in mind I have had this not available speed for over a year and had always gotten the speed I was paying forSo they are able to deliver the serviceAfter speaking with many people at AT

Although the people I interact with are pleasant, in general, it takes multiple phone calls and multiple "chats" to get things done correctly I discontinued my cable service and fax line(and kept my phone and internet service) Despite multiple pleas from myself on the documented chat, it disconnected my phone line, as well....another hours on the phone and a day later, the line was re-connected, with a promise not to charge a $re-connection fee Needless, to say, that fee was on the next bill Another hour was spent on the chat line getting this fee waived
I had a similar experience when I discontinued premium cable service in the past They would discontinue one service and add another and then raise the bill It takes a long time on the chat lines or phones for them to correct something they promised on a previous chat or phone conversation Hours of needless time is spent correcting something that shouldn't take more than a few minutes Customer service is horrendous, because we have to spend countless hours (which we don't have) to correct this I suppose this is done purposely so that people will give up, and just pay that extra $15-20/month

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called AA&T in November of and they offered me a two year contact with them and direct tv that included wireless and cable for $a monthFor the last three months they are charging me $I called them a couple of times to discuss the this issue and to look at the verbal contact that happened on November of They have told me they are investigating it, but they never call me backThey never mailed me a contract regarding any information on the verbal contactsEvery month is the same issueI call to complain that they are not charging me what they told me they were going to charge me, someone says they will look into it and they never get back to meI have requested the verbal conversations for when the contact was done and everytime I have called to complain The last p

AT&T put is in a contract that we were unaware of, and we never signedThey told us they'd apply a credit and lower our bill to 45$ a month but didnt
On July 1st I was approached by Comcast who told me they could lower my bill and give me faster internet
I called AT&T to see if they would match Comcast and lo and behold I found out we are in a contractWe never signed anything, we don't know how AT&T put us verbally into a contract we were never aware of
On July 1st, AT&T retentions department told us they would lower our bill to 45$ a month and issue a one time 50$ credit for the inconvenience of putting us into a contract we had no idea about, even without us signing anything
Sure enough, a month later I called them on 7/to inquire about our bill and there was no record of my first phone callThis happens all too often with AT&TI would switch to another provider if I could but unfortunately comcast is not much better