AT&T

I acquired direct tv November with a contracted charge of per month and promised internet at $per month with att when bundled Have never paid that contracted amt for the full year after many phone calls in excess of an hour each to resolve In June I moved and was told no fee for transfer but was charged hundreds which involved another several days of phone calls and days without tv to acquire refund At time of move was told fee would be for tv and Internet bot as I was downgrading from to tv's Also told would be sent a box to return unused equipment Never happened Have been paying for tv,s for months Made phone calls in November with no resolution and have called every day last days December 14, 15, and and even spoken to supervisors and am still paying for tv,s but now they have disconnected service to all but one so I cannot watch one of my sets When I say I no longer want the poor service I am told I will pay a fee for ME breachin

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I initially called in on 3/because our price was going up drastically at the one year mark I was told to call back on 3/as we were going to be moving and that they could give us the best rate at that time When I called back on that date, I was told that they could keep our 24mb internet at the new address and that our rate would only be $per month and that half of the cancellation fee for DirecTV would be waived because we were getting DirecTV NOW I was happy with that They told me to call after we moved to actually cancel the DirecTV service I called last week and was told that they could not waive any part of the cancellation fee and that there would be a $installation fee for the service at the new addressAfter being on hold for a long time, they finally agreed to waive 1/

I just wasted hours sitting in my apartment waiting for AT&T to hook up the internetthey never showed upthey call me a little while later to tell me they are NOT offering the internet in Kendallville, Indiana at this timeThen they told me it would be late April before the internet is available in Kendallville again because their system is overloadedWhy didn't they tell me this when I ordered the internet? Thanks a lot AT&T!!!!

AT&T advertises a bundle package with Direct TV, internet and telephone for $ I opted for a TV upgrade to 'Choice' for an additional $10/mo This involves a year contract I spoke to agents prior to signing up They claim all conversations are recorded All agents confirmed that the bundle price included ALL fees I specifically asked about any equipment fees and was told there would be none I asked what my final monthly bill would be with all taxes and fees I was told there were no other fees and with tax the bill would be $106/moI did not receive a bill for months but paid over the phone knowing it would be overdue When I finally got a written bill, there was no bundle rate, but individual charges for TV, phone and internet totaling $for the 1st mo, $for the 2nd month, and $for the third month I discussed this with ATT agent and supervisors "***" and "***" They say my package is $plus $equipment charges I received no satisfact

ADVERTISING-
Offered a deal to sign contract for years and get a Samsung TabletWe also bought two new phones (Samsung Galaxy S8+) on the account that we have had since Actually back as far as if you count the company that was bought out
Received the phones no problemKept saying issues with the orderAfter spending 3+ hours on the phone at different times trying to resolve this, they call and want to verify SS number and run a credit checkBasic run-around until you get tired of it;We canceled the order and are shopping for other servicesbut wait! Didn't we just sign a two year contract? Baited and switchedBy the way, we had lines on this account earlier and dropped one, now just trying to add it back for the tablet

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1when I signed up with at&t for a two year agreement from a solicitor that came to my house said that I would get a gift card from at&t and also from direct tv that they just partnered withI received my card from at&t after months of complaining, but never received the one from direct tv and I have called them about every month or two and they say they are going to send that right outI never receive anythingThis is a very bad business scam in my opinionI see they still offer a $gift card for signing up still, so how many people are getting itI'm notI just got off the phone with them and the custservice rep said that has expired now but will be put into review and will call me backI got bets on no call back and no card
Product_Or_Service: at&t bundle(phone,internet, direct tv)

I had At&t service for more than yearsI was very pleased with the quality of the products and their customer service...until they joined with DirectvFor almost a year I had to call At&t every month because my billing was wrong, my account #'s were changed, someone who was not an authorized user on my account was allowed to disconnect one of my lines and many other issuesI finally had enough of spending hours on the phone with them each time I called, only to get thw run arround, and disconnected all of my servicesI was apologized to by At&t and asked to remain a customer and how they coukd make it rightWhen I explained that there wasn't anything further I wanted from them At&t apologized again and told me they'd make sure all of my bills were taken care of and I wouldn't need to pay anything furtherHere we are months later and I have a bill from them.....sigh

A myriad of issues mainly initially getting promised service but then a drop in quality (slower speeds, upgraded to top speed and Not getting it except on few very few occasions, and, downloading disrupts my U-Verse TV ConstantlyMy bill is $ -to over $ a monthCalled and canceled land line - bill remained the same! Other fees went upCharged for movie (I have Never ordered a movie thru themMANY Many phone calls, for Autopay, billing errors, poor service, Always promised 'it's fixws, next month same thing! Over and over and over, the runaroundAT&T tech showed me in his AT^T tablet where DL Speed was set at Mb instead of MB - I have been paying for ($ 60/Month for many months and Not getting itFraud, breach of contract - very ready to retain an attorney
Product_Or_Service: AT&T U-Verse
Account_Number: ***

My mother entered a nursing home recently and needs a bedside phone She is impoverished and on social security, medicare, Medicaid, etc She is also disabled with dementia and rheumatoid arthritis I requested to establish phone service for her that would facilitate incoming calls, a local call weekly to my handicapped sister and a long distance call monthly to me (she is in Wisconsin and I am in NY) The cheapest rate they would offer was $70/month and I stressed I wanted no premium services like call waiting The rep assured me that we as cheap as they could offer for a landline with these specifications The nursing home only permits AT&T landlines, so they have me over a barrel I put the phone in my name because otherwise they wanted me to fax power of attorney and that would delay the process further I completed the order, and said I would report this to the various regulators overseeing AT&T Suddenly the rep was able to "discount" things down to $the first month and $in subsequent months by using a $5.99/month long distance option that has me paying per minute on long distance Amazing the rep couldn't know this other arrangement was an option at the start of the call (before my warning of contacting regulators) Then after all of that, he tells me that there is a separate number if call regarding a Lifeline option after the phone is active This other option might get my mom "credits" due to her situation Again, why this was not disclosed up front is unethical Then the rep tried to sell me services like internet for my home I explained (calmly) that I would never buy services from AT&T unless I had to given how this representative and AT&T exploits people He tried to get me to answer a satisfaction survey and I calmly explained that his inability to know and communicate at the beginning what my Mom's options truly were would prohibit me from ever describing myself as satisfied with his "service" or AT&T's

We have had AT&T since for our business.Every June/July we redo a 12mo contract.Since Since June the contract has not been processed & overpay
Every Jun/July we redo 12mo contract with AT&T It has been months & AT&T has not processed my contract rate I am supposed to pay $125+ taxFor the past 2moI have been charged $for each month $ for Jul,Aug & Sep I call every month & the representative reasures me he/she will give me credit of $ plus a rate of $ moEvery month for months I call & same thing I asked to speak to a supervisor They make me wait for hrthen still, supervisor is super busy There is nobody to speak to I work in our business & have no time to hold for hrsor less to speak to a representative every month AT& T even gave me a confirmation number ***
and a Thank for choosing AT&T booklet with the confirmation number above

Hello, first I like to start by saying so dissappointed I order direct tv and internet over phone I spoke to women asking her what channels I get for 99$ package So I ordered it They never changed interest to higher speed But she told me no installing fee So they had to come back and change
Internet I originally had att universe and the internet I was charged 99$ installation fee I added cell phones before I got first bill I went to a att store and they told me or *** that my total bill would be 310$ That my free iPhone would come off and we would get credit in months we'll it's now February and I've been calling over and over Tried to call *** but of course he doesn't work at that store anymore The manager *** said he couldn't help only *** We'll supposedly he left messages but never did I talked to *** he gave me credit But iPhone is on again this bill SoNot only did I have problems but my father had problems too I feel like

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I began my service with At&t end of AprilThe problems began immediately! The modem they sent out was bad and had to be replacedWe didn't have service the first four daysThe service continued to be in and outWe received our bill and it was over $more than what was promised! I called five times to resolve my bill and each time they say its fixed and never was! This is a month later and even with a tech coming out and rewiring and "fixing" it, it is still not working! I've called customer service demanding to speak to a supervisor and they tell me a supervisor can not help me with this problem! I told them I wanted a refund of my payment and my service disconnected and I was put on hold and never returned back to! This is a disgrace of a company! I need someone to help me get this resolv

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: XXXXXDay Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had a technician show up to my home on December 16th stating he could install the modem inside the home but there was work to be done outside the home and by the time I return to the home the following day I should have service up and goingAfter several days went by with no service and no type of Correspondence or communication from AT&T I begin to reach out to them to find out what the resolution to this was going to beI received an email on December 20th stating that my install date was going to be January 4thToday January 4th I spoke to a customer service representative that stated I would be getting another email to inform me why they could not install my serviceI've asked them on numerous occasions that if this was something they could not do please let me know so that

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is my 2nd complaint to the Revdex.com about this same issueI have worked EVERY MONTH with AT&T to resolve this issue and it NEVER stops EVERY MONTH since September 2016, I have been charged by AT&T for DirecTV services which I no longer had since AugustEVERY MONTH I have to call AT&T and have them manually remove the charges so that I can pay for only the services I actually have (internet and landline) This last month, after hours on the phone with AT&T, they forced me to pay the bill that they knew I didn't owe, outright promising me that the DirecTV charges would be removed and I would have a credit on my accountToday, I received a late notice from AT&T that I haven't paid my bill for last month and am due to be disconnected if I don't pay I do not intend to pay charges that I do not

AT&T has the worst customer service EVER!! I'm a property manager in Chicago, IL and I'm at my wits end with trying to resolve issues with the billing of my business accountFor over months I've been trying to get my account resolved and AT&T still can't get it rightThis is maddening, time consuming and utterly ridiculous! I don't have time to spend hours on the phone with customer service and billing reps and then they still don't fix my problemWhen my contract is up, I'm switching phone companiesI would NEVER recommend AT&T to anyoneI would not even give AT&T a 1-star rating

AT&T is a completely and utterly heinous companyWe have had so many terrible experiences with themMy husband used to work for them so he knows both sides of how terribly they treat their employees and their customersThey kept wages and commission checks from him for months after quitting, and over four months later still have not paid him for his last commission check
We also ordered digital life security service, but canceled before anything was installedIt has been well over three months and still no refundEvery time we call, none of the poorly or completely untrained staff can figure out how to issue the refundAlso they have no supervisors in that department to speak with
They have stolen money, lied to, and ripped of so many customersThey have a 92% negative customer rating on this site, yet they still have an A+ ratingIt is completely absurd that this company can conduct business in such a manner and still be held unaccountable for anythingIt is so frustrating that this company can do what ever they want and get away with it

I have had huge difficulties with AT&T when I first signed up with this companyAt the very beginning when speaking to the sales agent, we were promised that our two iPhones and our Samsung Galaxy Core Prime would be available for a credit when turned in, $apieceWhen we began the process after being connected, AT&T advised us that the Galaxy Core Prime would not be available for refundWe escalated the situation and we were told that AT&T would honor the sales agents claim, to bring the Samsung phone to an AT&T storeThey refused to take it at the store, leaving me unable to get the refundSince then, we have felt AT&T owed us $but simply game up any further action besides negative word-of-mouth experience sharingNow once again, we have an issue with AT&TWe have some fees that were to be removed, however, there was a miscommunication where we thought they would fall off but we had to call and remove themTo keep service active, we have to pay $260, but when the fees

Service Type: Residential ServiceAccount: XXX-XXqX-XXXX XXX XAccount: XXX-XXqX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Our home and wireless was on combined billingWhen our home phone was discontinued\decombined (that's what they called it) they continued to bill us thru our home phone account and our wireless account for the same month period, therefore causing us to be double billedWhen trying to resolve this issue the two divisions would not work together in order to see the double billing issue Both divisions said we owed money They disconnected our cell phones twice, while depending who we talked to said it shouldn't have happened but in turn our account was sent to the collection department risking our excellent credit ratingI ended up overpaying the home phone account in order to keep them from ruining our credit We were also charged disconnection fees totaling $and a

I recently called in to have my mother's services transferred to a new location My mother's phone number is XXX-XXX-XXXX and her previous address was *** *** *** *** ** XXXXX and moving to *** *** Park *** ** XXXXX I am buying my mother a new house because she is elderly and we have to move her to a ranch home Her previous home was too much for her after suffering strokes and being hospitalized times in less than a year I was told by AT&T that my mother's account was closed and I would have to apply for new service in my name Believing the agent, I provided them with my social security number and answered other pertinent information for the new account The next day I received several emails stating my account was not completed After talking to several agents I was asked more personal information Confused, I received another call from someone telling me this was all a mistake and I never should have been asked for my information for a new ac

AT&T contacted me about switching my internet and business phones from my existing provider and offered me what I thought was a good deal
After cancelling the installation 2-times because of technical issues, they installed service and the internet did not work I told technician that if he could not get internet to work that I wanted to cancel installation After numerous call no one could solve the problem They transferred my phones from my old provider and they did not work for a week Finally they were able to sort of fix the phone problem but I still had a lot of clients tell me they could not get through to the office They were never able to get internet to work so I had to keep old provider, they told me it was not their problem and that I needed to hire IT guy to get internet working!
After mo of service they were not able to fix my issues with my phones nor the internet, so I asked to switch back to my old provider, I was told it would take a few weeks In the meantime I am paying Comcast for Internet and cable and ATT, since they have my phone lines
They disconnected my service, that never worked right, because I did not pay bill on time Even thought my service never worked, I still payed them but they disconnected my service and left me with no phones in a dental office
My ATT internet is not working so I have to pay Comcast, my old provider, to use internet
This has to be one of the worst customer services I have ever seen! They do not care if their service work or not, all they care about is taking your money I will definitely recommend going somewhere else if you need business service!