AT&T

In October, AT&T discontinued our long distance telephone service, without authorization Repeated attempts to have the service have failed
On or about October 20, 2016, AT&T discontinued our long distance telephone service, without authorization I discovered the problem on the evening of November 25, 2016, while attempting to make an emergency call The XXXXXXXXXX number would not complete a call demanding an authorization number The XXXXXXXXXX number would not complete a call and stated "The number you are calling from has been disconnected" I contacted AT&T Customer Service on November 26, 2016, waited on hold for a half hour or longer, and the AT&T representative promised the problem would be resolved within hours and the account long distance service returned to the same setting and status it had been for the previous years the account has been active It is now November 30, 2016, and I still can not make a long distance call The service has not been restored, t

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Called AT&T multiple times to get internet (I have wireless and directv and want to bundle all my services) I ordered uverse internet separate times Each time my order has gotten cancelled I would call AT&T to see why the order was cancelled and not get an answer Everytime I call to place an internet order they say the internet service IS provided in my area I NEVER receive a call to tell me they have cancelled my internet order I called 7/13/to see why I never received my order that was suppose to arrive 7/12/and was told there was a facility issue When I asked what a facility issue was they said something with wires I asked to speak with a manager and got put on hold The customer service agent got back on the line and pretended to not hear me (after we just got done talk

Payment has been received by at&t access on 4/24/in the amount of $from my checking account to cover May, June & July billingI work from home & my dad died unexpectedly on May 2nd, I am the Power of Attorney over my mother's healthcare & must stay in contact with her doctors, as she has now suffered a nervous breakdown & requires treatment.I reported the service outage to at&t on 5/14/at 6:42pm upon returning home from the hospital with my motherA tech was scheduled for 5/17/leaving a large gap in serviceThe Tech left my residence without resolving the connection issues, resulting in an additional week of delayed servicesCustomer service was contacted again on 5/17/because service was still unavailable at 9pmThis has caused a tremendous amount of stress due to the fact that I am now over a week behind in conducting business that is time sensitiveI was ten told by a supervisor that it would take an additional week 5/22/before another technition wou

My friend Maggie did contact At&t sales person, who is not very unprofessional
Maggie is not really good at English, so she wants to find who can speak Chinese salesmanI do not know his name, but I heard my friend to just contacted the At&t Internet Sales, which she just wants to use her business number to switch to At&t about weeks agoSince she does not know English well, and the salesman locked her number, she only can find him to solve the issueI went to At&t store today on June 2018, and I heard their conversations very long time about mins, and the salesman keep talking his personal life, as discussing which steak my friend will like
They were talking about half hour, and the internet salesman did not do anything to contact the activation departmentI felt he tortured my friend since I consider this internet sales is sex harassment to my friendIn fact , my friend is so upset, but she hold it since she just wants to get her phone number back, which this is her business contact informationIt is very important to her
They kept talking about mins, and the internet sales is still doing nothingLater, he find anther female Chinese sales (since I do not know her name) to help my friendHowever, the problem still could not solve, he locked the number that At&t store staff could not help my friend active her numberAbout mins later, the female internet sales contact the activation department, and the staff of activation let me to find any store staff to active the locked sim
My friend and I kept working the internet sales about hour and mins, and my friend needs to go restroomYou know, at&t store does not have restroom provide to customer since we should not be there long time like and half hoursMy friend went to Smart and Final Store to find the restroom, and the Store Staff and I kept working on the problem, and her is excellent and find out all way to unlock the sim card
My friend went to half hour restroomFinally, my friend went back to the store, and she told me the internet salesman call her personal cellphone againThe terrible things I never heardThe Internet sales told my friend, "no one is willing to help you unlock the number since they do not have any commission" I do not think so, the Internet sales is a lier
But we have to be thereIt takes about half hour after my friend came back from the restroom, the Store staff helps my friend to unlock and active her numberShe got back her business numberShe almost cry
It takes hour in store, and she spent so many time during three weeks to talk the Internet SalesmanShe is so upset and got torture from his Internet sales who is speaking the same languageI am shame on that Internet SalesToday(June 14, 2018) I heard him kept talking his personal life and call back my friend to explain that is not his fault that is the store staff does not want to help my friendI am so upset on At&t about the customer service and disappoint on the Internet Chinese native speaker salesmanI felt he just try to approach my friend, and he is not really doing his job
During these three weeks, my friend was torture from this situation since her phone number is lockedShe had many nights, which she could not sleep at nightShe is so upset and angryFor her, she only holds itYou never know, the two children Chinese mother has to make her children to surviveShe is afraid to see her business phone lostIn fact, she lost a lot business because the Internet sales did the wrong thing on herShe is sex harassment by the Internet Sales, and she is torturingI do not know how to help her, I do not know why At&t hire this bad behavior salesman, and I am so disappoint on that
I hope At&t customer service can see these words and fix your issueI wish At&t hire the right and professional Internet sales and return us excellent customer service in the future

I have been with At&T for almost years (internet/land line) A few years ago I was switched to Uverse Since that time our internet cuts in and out constantly I have changed modems and had techs out to our home at least seven times They always say they found several problems and "fixed" them The interruptions have gotten so bad in the last week, I have finally decided to cancel my service Their customer service is ABYSMAL If you are here to decide whether to use them as a service provider, do yourself a favor and do not!

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 12/the bill on my DSL & internet increased over $I called in and my bill was adjusted and the rep said he put me on another discount planI got my bill for 3/and this bill also showed an increaseI went on a chat with a rep on 3/17/for well over an hour and he adjusted that bill by and agreed on uverse to be installed on 3/23/with no activation...installation or one time feesHe tried to combine my directtv but I declined and told him do not touch my directtv service...it was not a part of anything I was agreeing to only the uverse offer he madeOn 3/19/I tried to sign into my dieecttv account and it was rejected and the message stated that I had ordered new service and was trying to sign in with my old informationI called at&t and discovered that

I have experience one of the worst customer services in my lifeIt is regarding the retention department for at&tI have contacted the Revdex.com and FCC for misinformation and malpractice on my account from various agents from the retention departmentIt all started in the beginning of Januray when I had the intent to cancel services due to the insurance deductible charged to me*** offered to payout my final bill (bill credits) and unlimited dataIt was enough for me to cancelThe agent in the beginning of Januray lied to me on a recorded line and said she got the charged approved from her supervisor to remove it (so I wouldn't cancel on her line)I called back days later and found out that was not trueThat the agent only submitted a back office escalation1st misinformation given to meThen various agents throughout Januray were making things a lot worstOne agent acted like she knew nothing of what I was taking aboutAnother agent hung up on me after a minute hold, another agent transferred me to another department, and there was even one agent that changed my passcode on my account without my authorization because none of them wanted to deal with meI even had a agent offer me a wireless samsung charger for a discounted price, she took my debit card and charged me for a battery packComplete fraud done by agent2nd misinformation given on a recorded lineHad to make more calls to fix that issueIt has been a complete nightmareRetention agents lieing to customers to not mess up their cancel rate (commission)I almost gave up until I spoke to a supervisor on Thursday, January 18, around 5:pmThe supervisor apologized and said that he was going to take care of everything and that there was a possibility of the credit to be rejected due to the escalation placed in the beginning of Januray and that if it was to be rejected to call back and have the adjustment resubmittedI did just that on Monday Januray 22, The agent submitted the adjustment and the charge is still on my accountCall retention one last time today Wednesday Janurary and finally got to speak with a honest supervisor that gave me straight forward answersShe apologized and recommended I do this escalationThe fact of the matter is that I was lied to about the charge being removed from my bill (credited) as an attempt to save me as a customer from cancellingNot the fact that the charge is a insurance deductible made by assurion and there is no credit given for thatThe fact is I have been misinformed and given poor representation on behalf of at&t on recorded lines that were all submitted to the FCC and Revdex.com for further reviewI am a law student and I know what fraud, misrepresentation, and misinformation isThese agents need to be trained or disciplined and at&t should take full responsibility for these actions and accommodate me for this chargeI have now used up so much time and money just to talk to at&t retention agents in the whole month of Januray that surpasses the petty $chargeI will never use at&t again and will be telling all my family and friends to switchThey trust my judgementThis is not how you treat customers..by having agents misinform customers to save their numbers (cancel rate)Disgusting practice

Hello,
When I first signed up with your company over the phone I was told I could upgrade my device at anytime of my contractI asked three more times and was told the same thing so I decided to joinI called in to trade my device in for a new phone and was told I have to pay my phone off completely before I can upgradeI called back the next day to talk to a different representative and was told I could trade it in no problem just head to my corporate storeWe drove into the store and was told there about two different Next plans and I couldn't trade my phone inThis is the first time I have heard about a year next plan and a year next plan? I would like what I was told offered because those are on recordings when I first agreed to the contractI didn't agree to a contract where I got stuck with paying off my phone after two years and then can upgradeI tried to send an email to *** the executive I spoke to last time I had an issue with your company but he never retur

ATT pulled my credit and then showed an error, leaving me with a hard inquiry and nothing to show for it
I tried to checkout on ATT's website for ATT Fiber Internet service (Mbps) today, December 6, at about 10:CST or soDuring the checkout process, it asked me for my social security number for credit worthiness, or the instructions stated I could be charged a depositI provided my SS and continued the checkoutNext it asked for my address, which I providedThen it showed an error saying "Unable to process your order" and to please call a numberWhen I called, I was connected with a foreign national representative who was very hard to understandWhen I explained what happened to me, he did not even try to verify if they had my credit or something, he was just interested in creating a new orderI started going through the process, but then it came to him trying to create an account for me and when he asked me to provide him with security questions and the answers,

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been out of landline service for over three weeks, numerous follcalls to resolve lead to finally a call back from techincian indicating problem was buried cable, they were aware and trying to figure out how to resolveAfter placing my landline on call forwarding to cell phone, he indicated they had a short term fix, which ended up forwarding my calls to another third party (Answering machine "The ***'s") and away from my cell phone forwardingI no longer have any calls and discontinued forwarding to my cell, but the ***'s are getting my calls!
Checked on repair status and it indicated "Resolved" and repair ticket terminated...STILL NO PHONE SERVICE! I had to start a new repair ticket....now at least another '??'days/weeks and calls to the ***'s? Finally got a human

Issues with extension and rep being rudeI filed a formal complaint and no one still got back with me
I originally called due to I had an extension and my services was disconnectedWhen I called the rep on the phone was super nice and said the extension ended at 1:amI was never told that it ended at a specific timeI even asked as long as it is paid on the 8th it will be fine and they assured meThe rep said I should have never been told that time and she understood it was an At&T error that she was going to speak to her supervisor to have services restoredShe spoke to her supervisor and they said noI said but it was not my error and she said I understand and if I could I wouldI said does he not care about the customer and she said basicallyI went online and filed a formal complaint with At&T and a lady called me and left me a message by the name of ***I called her times and left messages for a call back and no one has ever got back with meI think it was ru

I did not have a contract with Att, THEY RAISED MY BILL every month and charged an early termination fee
Product_Or_Service: internet & phone service
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We have lived in our house, which was new when we moved in, for years We have Uverse, Wifi, Digital Life, a landline and three ATT cell phones, and spend $500-$per month with ATT We have no choice but to use ATT for Uverse and wifi, as it has an exclusive wiring arrangement in our neighborhood, which was also new Other than the landline, nothing has ever worked regularly, and we have been trying to get ATT to address it for the five years Two weekends a go, Uverse completely froze I spent about hours that weekend on the phone with ATT and no fix, and then set up an appointment for a tech to come to FIX the issues, with a window from 4-for the appointment On the call setting up the appointment, I explained our five year journey, and requested that ATT send whatever resources it

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Discontinued ATT service 4/4/17...switched to Spectrum cableATT won't send paid *** for early termination for Spectrum refundThey also turned my account over to collection, saying I did't return equipmentI gave them my USPS tracking number to DTVThey say the ATT modem should have been sent separately to them...this was never brought up before!
Why should ATT ruin my credit, when their problem is with DTV'
Why won't they send proof of the early termination fee? I paid them, and Spectrum cable won't issue a refund without a paid bill
Please help me

Service provider was not able to provide the bundle as requested Their internet speed in my address is below the required by their own Direct Tv system After many calls and time wasted they agreed to adjust bills and remove termination fees but later they go back to their predatory billing practices I want to settle my ATT bill

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I made a payment that was was not noted to my account of $They added to someone else account and still said it was my faultI was told that I would not have any problem with my account being interrupted and low and behold my account is OFFI am very upset and everyone that I talked to HATES AT&TI was charged a fee because of the stupid installer of theirs made an mistake and had to come back out and fix it so they charged me instead $So in order to restore my services I have to make a payment of $for the previous bill and this include the payment that suppose to be investigated by AT&TI am not pleased and will make a comment on this site everyday until something is doneIf it takes up to days to get straighten out I will do soI am a working mother of kids and

Service Type: Residential ServiceAccount: ***ount: ***ched: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I've been a customer for a little over a month and have had issues repeatedly sinceThe biggest issue is billing, and being lied to by customer service reps about bill due dates and charges being waived off my accountI was told by***through customer service chat, he waived charges off my account and my first bill was not until JuneWell this was not true, I am now two months past due and had to set up payment arrangements to pay in fullI have spoken to different agents all morning and nothing was resolved except I have a bill to payI am so appalled that their representatives get away with lying to customers to get higher approval ratings, and to basically get them off the chat so they can move on to another customerI need someone to make this right
Product_Or_Service: Wifi

We stay for six months in Williston, Fl where ATT has very poor, if not all, coverageOur phone offers internet calling but ATT denys it's use because we are a prepaid customerWe have fee at our RV Park which would be no cost to us or ATTWhy on earth would a company sell a service which they cannot provide, then refuse to allow us to use internet calling while here in Florida to fix itWe need to change this ASAP!

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Late July I moved to a different houseWhen I called I asked about the $rewards card att offers when a customer transfers their service to a new addressThe agent did in fact verify that I qualified for the card and added it to my orderToday I contacted ATT to inquire about the whereabouts of the rewards card only to be told that there was no record of the card but that they would issue a card within a monthTHAT WOULD BE A TOTAL OF FIVE MONTHS WAITING!
Product_Or_Service: att movers deal
Order_Number: n/a
Account_Number: XXXXXXXXXX

6th time having service techs come into my home
My internet & tv has gone out times and every time you people need a 4-hour window to do the repairs
Every time it's the exact same reason
Some AT&T tech installing a neighbors new horrible service
Disconnects mine by mistake
You people are costing me a lot of time & money because you don't train you employees correctly