AT&T

They do not stand behind the promises of there managers

Service Type Residential ServicebrAccount XXXXXXXXXbrAccount XXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrThis issue is reference combined billing with ATampT for INCONVENIENCE Refund Customer Service Directv Two Year Contract April X XXXX and BillingOnce I bundle with ATampT JuneJuly phone and internet service which ATampT promised that my Directv TWO YEAR contract would not change but it did instead of PLUS ROUTER BOX FEE Directv told me March XXXX XXplus tax and that I WAS OWED MONIES BACK FROM JULY I was always asking by phone Customer Service and The Loyalty teams ATampT and Directv for months why my *** so high They just said it was correct with refusing to allow me to speak with a MANAGERMarch of finally was PROMISED AN INCONVENIENCE REFUND OF PLUS ON A VISA CARD the first week of April no later than THE FIRST WEEK O
Product_Or_Service: Directv then Bundle with **

My bill is still incorrect
I have spoken to three different representatives on three separate occasions regarding my bill being incorrectI signed a contract that locked me into a monthly payment of $for monthsThe first time I noticed an increase on my bill, I called and spoke to representative that said that my taxes increased, but my the state and local taxes did not increase in my areaI continued to pay my correct bill amount of $107.29, although my bill still showed the incorrect amountThen I was assessed a late fee because I was not paying in full, I called again and the person assured me that my bill would be corrected, and the late fee waived; but it was notThen I called and spoke to a representative regarding DirecTV not carrying CBS anymore, and they agreed to give me an account credit of $6/month for the two months that I had to purchase CBS All-Access because DirecTV did not carry the channelThis credit never showed up on my bill, and my bill was still

Incorrect information about services to sign up new customers
Incorrect billing charges
Horrible customer service
I decided to try a new internet and mobile provider and when I moved to my new apartment I received a $gift card if I bundled services with ATTI called and was on the phone for hours to find the right services to bundle and decided to go with Internet + landline + mobileOn the day of my internet installation, the installation could not be completed because the service from the previous tenant wasn't disconnectedAs an apology, they said the installation fee would be waivedOn my first bill, I noticed the installation fee was chargedI had to call and explain the reason, but because they didn't have notes in the system, they only removed on the next bill cycleOn my second month, I noticed that the $discount for bundling wasn't applied and I had not received my $gift cardI called and was on the phone for hours, got transferred to different depar

have no service and AT&T agent *** at ***
Product_Or_Service: internet service
Order_Number:
Account_Number:***

Terrible customer serviceThree appointments not honored by AT@T
It started April 30the with a call to customer svsAT@T were trying to charge me $for my service.The rep gave me a temporary deal until the next promotion which would take place in two weeksAfter that call my stopped workingThe next day they sent out two techs who could not resolve the issueThey gave me an appointment hrs laterAt that point no one showed upThat was TuesdayIt happened again Wednesday and Thursday,both days I took off workThey refused to come out to my house and gave the excuse that the tech guys had a heavy loadMy daughter is an honor student and relies on the WiFiShe had a very heavy workload as well and in turn had to use my mobile data that still didn't stop her from having to go to the library to use their computerNine gigs of data has been used waiting on at@tI personally waited for a manager to come to the phone for minutes on Friday the of May and when they

Not fixing Billing errors on my account after call after callAnd chat online with AT&T representatives
I purchased my first home in Dec I ordered AT&T and Directv which was suppose to be account *** a month with pricing set til Dec I had internet only at my family home I wanted to keep this service for my sister that is in High School which was a month and went to a month account:*** which is set til Feb So I continue to pay this bill in Feb the bills got all mixed up by AT&T and they added the Directv to my account:*** I have had for years at my family home in which no equipment is even at this home for directvI have called spent hours in the AT&T store with each month saying it would be corrected I have added my Mom to account because I work a full time job and experience seizures this stress of having to deal with this bill I cannot handleEach month they say it takes one to two billing cycles then they credit my account I go t

My complaint is about my e mail accountI called my phone carrier emergency number and was give a Yahoo provider, *** which in turn referred me to a technical person to fixHe workerd on it for weeks, sending cards for me to enter into my computerAfter 50% service he told me on Monday I will have complete serviceI called him today, 3/and received someone else, name and badge who then referred me to the anti-fraud deopartment who presented his name and numberHe proceeded to ask me to buy a STEAM card and I questioned why, which he proceeded to inform me that it was necessaryI bought it and he submiutted it into the computerHe then requested $in cardsI questioned him and proceeded to call Yahoo questioning the reason for more money, who then told me it was correct and to follow their adviceI then questioned again after he asked again for $moreI left and went to ATT and told them what had occurred with any results after speaking to the fra

I was told on three occassions I would receive an email confirmation on services agreed to (business contract) I did not and the services provided cost considerably more than we agreed to on the phoneToday I was told I will be required to pay out the contract even though the cost I was quoted was not what showed up on my billIt took me phone calls over months including 1/hours today during which I was transferred times to cancel the supposed contract-the customer service rep was very kind and did his best to persuade me to consider continuing with service at a lower price (probablythe price I agreed to months ago)However, given the inordinate amount of time I have spent and the excess cost thus far I have paid (2-times what I had been paying since 2009) and the exasperation in dealing with all this I declinedI was told there was NOTHING to be done about the contract -REALLY? Even if AT&T is charging me more than they said they would and provided no email confirmation of requested services???? Something doesn't seem rightWith Verizon I get email confirmation BEFORE I have even gotten off the phone with the representative regarding what has been agreed to....hmmmmm,

Wrongful (possibly on purpose) billing practices
On 6/9/I canceled my AT&T internet "service"Afterwards I was sent many bills for varying amountsThis seemed odd so I called and was told this was "normal" and to just wait until a certain date and then pay off that bill in the full amountThat was fine and I cleared the remaining balance and received instructions on 6/21/to send back the modem provided by 6/30/I went ahead and sent back the modem through a UPS (address***)I do not remember the exact date but I know this was for sure before the due date of 6/30/(unfortunately I did not save the receipt - who would?)Months later I began receiving bills for nearly $from AT&TAfter wasting hours with customer service we determined that the equipment was not found in their warehouse so I was billed for itI explained very clearly that it was returned on time so it was either a logistics error on their end or UPS's end

Fiber cable has not been buried
Dear AT&T:
My wife*** and I had AT&T U-verse internet installed on or about April 11, I was told by the technician who installed my service that the fiber cable would be buried in two to three weeksThe fiber cable was not buried within this period of time
We contacted AT&T at *** on July 11, and spoke to an associateThis associate advised us that our fiber cable was not buried because it was installed incorrectly running through our neighbor's backyardThe associate stated that she would e-mail the manager for my area to call me and get the matter resolvedNeither my wife nor myself received a call from any corporate representative from AT&T and the cable was left unburied
I contacted AT&T again today at *** and spoke to a different associate who told me that in your system that our cable burial was showing the job was completeOnce again, the associate advised that she would e-mail the manag

An AT&T representative was attempting to cross-sell me a mobile phone plan, and had my credit report file pulled, without my authorization
On 9/26/16, I called AT&T customer support to confirm if my 2nd phone number had been completely transferred (ported over) from my previous provider (BrightHouse) The representative (***) confirmed that my phone number had been successfully transferred over *** immediately asked if I would be interested in receiving inforegarding their mobile plans and some combo pricing I said "yes" and *** began asking me questions about my current provider, plan, phone type, gigabytes needed, etc She put me on-hold for about 3-minutes, and returned with an offer that cost more than my current plan and it did not meet my data usage and phone gigabyte needs I declined *** immediately asked if I could provide her with more details regarding my phone (e.gvendor, mobile #, account #, and PIN) She then stated how she would need my social secur

Lack thereof AT&T Customer Service
On October 10th 2016, my wife and I initiated a chat online with AT&T, where we pushed around to different departments with apathetic customer service representativesOur chat was in regards to transferring funds into our new AT&T U Verse account, by the end of our chat we were transferred to the voicemail department (what?!?!)
We then called to start the conversation overI spoke with a fantastic representative (***), who worked with her supervisorShe informed me that it is almost impossible to transfer funds from a DSL to a U Verse accountShe then called on my behalf to the DSL departmentShe then connected me with the DSL department who she assured me was going to helpI was then told that I was wrong and that my situation was not valid and then hung upI am still awaiting a call back

Have att uverse internet for over yearsStarted having problems with dropped internet and after several times of calling and them trying to reboot over an extended period of time, finally convinced them to send out a service techTold them the router was 'old'The original one they installed when we got the serviceAlso asked them if they were going to charge us a service call,a charge for a replacement router if needed, and the equipment rental charge that they are famously putting on new orders nowWas told if it was n equipment failure, there would be no charges
Well, the router was bad, and they replaced it as agreed, and no service charge and no router chargeBut lo and behold, then the next bill came in, there it was, a $7.00monthly equipment chargeCalled them today and all I got out of them was a years discount on the rental feeSo they expect me to start paying this fee after the first year for the rest of my life, I guess, I don't think soThe charge wasn't on t

I've had nothing but bad experiences ever since becoming an account holder with AT&T back in March, I took Business Lines to an individual plan and was told that I could take advantage of the Buy One Get One Free offer on Apple and Samsung Smartphones according to Salespeople and multiple Customer Service Representatives and would receive a credit beginning after my 3rd BillI received my 4th Bill on June 25th and saw I was not receiving the credit despite being assured that I will receive that creditI've called multiple times to complain about not receiving the promotion only to be told each time that I needed to do "this and that" when it was not disclosed in the fine printAT&T changes their promotions up every couple weeks to where CSRs and Salespeople don't even know what the terms required to be eligible for the promotion were 1-Months ago

Service Type: Residential ServiceAccount: XXX XXX XXXAccount: XXX XXX XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I spoke with a lady by the name of pink on April 5th she told me that she was going to waive all fees and cut them back and get my bill back to *** before taxes she told me that the call was recorded I'll call today and was told that old three hundred and $they looked and looked and looked and she didn't put all the notes in the system so I said pull the call and hear what she told me they transferred me to the Parker it was nothing because I'm tired of it they said that they will report it to the other lady and look into it but it was nothing that they could do they train this lady and if she told me that she could get my bill back down I expect it to go back down
Product_Or_Service: TV and internet

I have been a customer of AT&T for months, with cable, internet and wirelessWhen I signed up with them, I didn't realize that they are one of the few wireless companies that don't roll you to 3G service when you reach your 4G limit, they charge you more insteadWell, after paying $a month for 2G's of data (I had to get an extra G added earlier in the contract because one was never going to be enough) I realized I was being over chargedSince I was on a year contract, I knew I would have to pay an early termination fee, but, as I looked at the numbers, it was worth it to get out of the contract
I ended up having to call over dozen times to accomplish goals: cancel the contract, port the number to my new service and unlock my phone so I could use it After about 18-calls to customer service, of the goals were accomplished; however, to unlock my phone, I was told to go to their websiteI didIt didn't workI was told I had to pay the early termination fees firstSo I called yet AGAINI paid $to free up my phoneThe last words the rep spoke were, "Wait till the charge clears your bank, then you can log in and unlock your phone."
I waited days, the charge cleared, I logged on and found out that they never put the $towards my early termination feeInstead, I had $credit on my cable and internet account with themSo I called back yet AGAINI explained the situation the customer service rep and was told there was not anything they could doI asked to be escalated and was told that was impossibleAfter being put on hold, I was told that they could refund my money, and I could pay again, so that they could have another try at doing what they were supposed to do the first timeI begged them not to do that because it would add days, if not weeks to the processUnfortunately, that is exactly what they didSo, I am now waiting 5-business days for my money to hit my account again, only to have to call back yet AGAIN and waste more of my time on the phone with them trying to handle such a simple task, but one that has yet to be accomplished
I have decided, even though the cable and internet service has been good, to cancel all of my accounts with AT&T based solely on the poor poor customer service
Apparently, AT&T has gotten so big, the head is eating the tailThey either don't know what they are doing or they just don't care, but I don't want to keep giving my money to a company that can't handle the most simple of tasksI wasn't asking them to perform emergency brain surgery or rocket science, just cancel my account, tell me what I owe you, let me have what's mine and go on my wayThat was all I wanted

Service Type: Residential ServiceAccount:***Account:***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1In October the day before my month promotion ended, I contacted AT&T to renegotiate my month promotionAfter one month the bill was to high and after many hours on the phone with AT&T I was told that the promotion that I was promised wasn't noted and that it is not availableI then called and spoke to*** ID #*** on 11/and unwillingly was forced to renegotiate to a higher monthly installment for Uverseand internet for $I have been over charged every month forcing me to call each month and have my bill adjusted where each month I am told it will be handledToday again I was told that the promotion is not availableOn 01/13/I called the loyalty department where*** is from and spoke to *** ID # *** and he adjusted my bill and told me I would no longer have any p

I have had connection problems since I switched over to them in June of this yearI keep getting error messages on my computer saying page not found I have to restart my computer which often does not work or unplug modem and wait to start all over I had to switch cellular service with them also for dropped phone calls and poor connections and went with another company with no problems
AT&T locks you in a year contract with services that does not work! I have contacted them mumerous times and they claim to adjust something but I still have the same problem

AT&T charged me $for a $billhave called twice, was told the overage would be returned to my checking account but it has not
AT&T charged me $for a $billhave called twice in two weeksI was told the overage would be returned to my checking account on both occasions but it has notI was told I would be contacted by e-mail but was notAT&T stole from me and I want it back I do not want by bills deducted from this used as a creditGive me my money back