AT&T

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My att uverse contract was over and I called cust svc to inquire about renewing about weeks agoWas offered Direct TV and accepted and had installation set up for 2/13/I called on 2/to cancel installation for tv, still want th internetCust svc canceled the install and I received a refund for the I had to pay for direct tv equipmentGirl told me my uverse tv would be canceled around 2/I just received my February bill and I have charges for uverse tv through marchI attempted to call cust svc to inquire but office is closedI previously called twice to cancel the tv portionWhy isn't this canceled?!

I'll keep it short
I tried to take advantage of Samsung Galaxy S"Buy One Get One" promo months ago
I tried to transfer number, but they told me that I needed to get a new number
So they canceled my order and re-ordered requesting new number
I have talked to CS in the meantime to ensure that the promo would still apply, and they all answered yes
I noticed that the promo did not apply, so CS created a case to apply the promo
I waited months and talked to other CS in the processThey kept telling me to wait
I had enough, and contacted CS and demanded manager
Manager told me that the case was reviewed within days of creation, and was denied, and suggested I create a new case
I told manager that I am sick of waiting, and I want resolution
Is this how AT&T customer service usually operate?
They basically stalled for time until I could not return the device, and keep paying them extra
Now, I can't return, and even if I switch carrier, they've been ripping me off for all these months
Very cleverBut also extremely shady

This is the most worse experience I've ever had with a company this big before! I am very unhappy with their customer service reps that you speak with through the numbersNot only do a lot of them speak half way English, they don't understand what you're issue isI was really mad when I spoke to a supervisor and he cut me off numerous times and spoke to his co-wokers as I was speakingI have had at&t for 7+years and I could swear their service just gets worse and worse as time goes byThey will never ever be receiving me or my family and friends business ever againI WILL MAKE SURE THAT EVERYONE KNOWS HOW AT&T DOES NOT CARE ABOUT THEIR CLIENTS AND THE BUSINESS WE BRINGIf I could this negative stars I would!

This may not be the most accurate address to communicate with at AT&T, but it is the only one I could find in all the communications I have had with them in the last weeksAll communications have been on recorded phone calls with different countries and the United States My ordeal started on 3/19/when I made the decision to get an AT&T/Direct TV package for TV, internet and phone serviceArrangements were made to install Direct TV on March 26th and internet and phone service on March 27th between am and Direct TV arrived on time and installed their service very wellI am enjoying Direct TV and have no regrets with this investment I wish I could say that about my experience with the phone and internet serviceI waited for hrs on March 27th for them to arrive, which did not occurWhen I called to check as to what happened, I was told that I refused the service, which did no occurThey rescheduled me for April 5th, and did not show up againAgain I w

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I switched to AT&T Fiber Internet and Directv bundle service for an agreed upon $85/mo on the phoneI spoke to the agent and her supervisor to verify the details and quote I was providedSeveral times we went over this price and I specifically clarified that this is a bundle price that includes my TV and internet serviceThis was stated to be true and accurate by both parties (agent and supervisor)
Immediately afterwards I tried to verify my billing details and they were not available on my account onlineI received my first bill of $which included activation feesThe overall TV & internet bundle price totaled $
I began calling in to refute my bill based upon my verbal agreement to pay the $85/moI have called 4-different times to resolve this including speaking to a supervisor

My bill was always $dollars higher than what they guaranteedI called multiple times every month Save your transcripts during chat sessions so that you can bring it up in later conversations about what is wrong Ridiculous and will never go back to their services

Terrible Customer Service! Where do I begin?! The repair service has been awful! First, they told me it would be a day before they sent someone out; however, no one came that day and we had to contact the company itself in order to get them to send someoneNext, the person who was originally sent by the company, started working on the phone line, but then made an excuse halfway through and left, we haven't seen that worker since he did that workLong story short it was been a week since this ordeal started, and we still have no access to the phone lineAs someone who works on the internet, access to the phone line is very importantI have important things to do, and can't afford to sit here

This company has the worst customer service I've ever experienced in lifeThe service is garbage 80% of the time, and even I say service, I'm talking wireless, internet, and cable! I've never been as frustrated with anyone nor any company as I have with at&tThe worse by far! I've experienced nothing but being overcharged for faulty equipment , bad service, and resolutions

I had chatted with a Rep Stating that he could give me a bundle for a lower price since my discount was coming to an end and he assured me that he could have his manager call me to make arragnments to set that up we scheduled to have him call me at 1pm and I asked for a call back number just in case we miss a call or some other reasonHe assured me that they will contact me to set that up, of course they never gave me a call back and so I called and spoke with another sales rep who told me that the rep never made notes about the deal on my account which he told me not to worry that he did he swore that everything was going to get taken care, but now they will not honor that deal that the first rep told me they would set up, they keep putting me on hold and telling me that there's nothing they can do which is not right because I was promised that deal I even have the chat transcripts to prove everything which they still dont care aboutI still have not received a call back from anyone

Given account numbers; att trying to charge me for new internet equipment/installation but already had equipment, no installation was done
On 8-15-16, I paid my uverse internet balance due of $on account # ***Was told that my services would be restore shortly by automated system and an actual att rep, I spoke with same dayI still had the equipment hooked up in my home Service was not restored that day or the nextA few days latter, I got a promotional letter stating that I was a preferred customer and I could get a cheaper cost returning to uverse internet servicesExplained that I still had equipment I just needed it turned back on I was told that I had to be given a new account number because account *** had been cancelled and they HAD TO send a tech out I argued why, when my equipment was already hooked up; there was nothing a tech had to do but was told it was their policy On 8-31-a tech came the next day with new equipment in his hand, and I

I signed up with AT&T in November The reason for signing to AT&T was because I wanted unlimited serviceThe Representative Torry at the store in the Westchester Mall told me there was a deal and that the only way to get unlimited with AT&T was to get Direct TV with the package and that the cost would not exceed $a month for both servicesShe also offered me a Gift Card, a free phone, and a tabletI was clear with her that I did not want a contract and she confirmed it wasn't a contract that I could cancel any time with no penaltiesI noticed my bill was higher than expected on December and she told me that it was because the installation feesI paid and didn't questioned itThen the bill started going higher every month, to about $I would call her to ask her the reason and she didn't have answers, she would give me a credit of $every month till we figured outI moved the Direct TV to a Different address and they charged me on top on the $200+ change another $

AT&T is not honoring agreed up price and is billing us almost double the monthly rate established on 10/18/and again on 11/16/for our land line (including local and long distance) and high speed internet In Octthe rate agreed upon by calling their retention deptat*** and talking to*** was $66.50/per moplus taxes and fees The Novbill came in at $so I called the same # on 11/about the error in the bill and talked to *** She gave us a monthly rate of $and was going to give us a credit on our Decbill of approximately $ The Decbill came and it is for $There was no $creditI called the retention deptagain today and talked Al for hrand got no where He would not honor the prices quoted to us by the previous persons I had talked toHe said they were not in the system He said we are stuck with paying the $116.29/moevery mo

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I moved into my apartment end of March 2018, I contacted the phone number provided by my community to have my utilities set-up The salesperson who took my call shared specials for AT&T internet, I agreed to get their internet After speakiing with my son we decided to go with Xfinity, I called the company back and asked that they cancel my previous order for internet
I later get a bill from AT&T for internet services, I call them immediately asking how is there a bill when I cancelled my order and never received any internet services from them I have been going back and forth with AT&T about this matter until finally a supervisor said she would zero out that account so I didn't have to worry about it so I forgot all about it until I received a call today from a collection agency saying t

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been a customer of AT&T for years I was a customer when the name was *** *** They have been over charging me for yearsI keep trying to change my U-verse package, but each and ever time that I have attempted was able to do soThey keep telling me that their advertised prices are not for established customersReally! If they are advertising price; then I should be able to get the same deal
Account_Number: XXXXXXXXX

I cancelled my service in April of and went to Comcast (which is another story)Yesterday, 02/15/2018, a young salesman came to the door and I don't know what possessed me, but I signed up again This morning, 02/16/2018, I tried cancelling the order and I got the run around that their system was downI even told them that I wanted to stay in good terms with them because eventually I would return as a customer and did not want to get upset at them THE COMPLAINT: They take your order quickly, but it take multiple calls to cancels an orderIsn't there a law that says an order can be cancelled within a certain time? It wasn't even hrs

Note this may be a duplicate of another report, but since I don't see a confirmation email I'm filing again
I signed up for a new wireless plan in March At that time signed up for a 'deal' that if we paid $230/month we would get:
$50% off Sphones
HBO for months
DirecTV services and free installation
$Visa Gift card
$Wireless credit
Product_Or_Service: Samsung /S9/Shared 50GB
Account_Number:***

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I recently tried to sign up for ATT UverseI was told I would receive mbps and a TV package that would include ESPNAll of this would be $75/monthAt the end of months I was told I would be able to renegotiate
Not once during the call did I give consent for AT&T to run my creditI also did not provide a SSNThey must have looked it up from previous service or from my cell service
Later that evening my credit was ran for an installment type loan with AT&TI was in the middle of buying a houseUpon many attempts to contact AT&T I kept getting directed to the "technical service" group that could not helpI was then informed my plan would be $90/monthI cancelled the deal before the installer could even come outNow I am receiving billing informationNo services were ever r

I was flooded in Harvey and had service in my house with AT&T at the timeWe hace had to remodel the whole entire house and have been living in an RV in the yardThey connected temporary service to the RV through a detached garageMy issue is that I have tried for !month to move the service back into the house from the garageI have had appointments scheduled times and sat and waited all day everyday with a no show and not even given a courtesy call giving a reason for a no showI have been told that service is unavailable at this location which is untrue because I have service hereI have been given so many excuses and talked to people in Ireland, Philippines, California, StLouis, Florida, Texas and Jamaica and every time you have to repeat your story over and over to each person because they are the ones that are "going to get the help I need"Each time I have been promised the moon and delivered nothing prolonging the matter even longerRight now I have been given a da

When we asked what they could offer versus our previous provider ATT rep said they could provide more for less moneyImmediately found out they had liedThey set up my wifes phone to use all of our data in three daysAfter I threatened to send the phones back and never pay them again they gave us back the data and fixed the problemThe first six months we had enough to watch Netflix videosAfter six months it was like they throttled it down to a quarter of what it was previouslyFat les than what the other provider had
We've had this service for four years and will change as soon as the contract is upThe download speed this morning was mbps, on the first go, on the second it was so slow the page timed out and frozeIf we leave our wifi on with the Homnebase it chews up all our dataIn consequence we have to turn it off when not using the internet, which means no home phone eitherAll in all we feel like we've been ripped off and constantly lied toNot exactly an entity to do business with

In October, my fiancé and I decided we would make the switch to AT&T because we are Direct TV customers and at the time, there was a promotion to switch and get unlimited, talk text and data for all Direct TV account holders
We went to the AT&T store located at WAnthem Way, Anthem AZ to make the switch from Sprint
The gentlemen who signed us up (Edward) said several times that our Sprint early termination fees and the rest of the lease on our cell phones would be paid offThe Switcher credit specifies that each line that is switched receives up to $per lineWe had paid off more than half our phones at this point
We ordered the new IPhones (mine took a week, my fiancés took about a month to get in)
When I received my phone in the mail I went into the store to have them set it up and port my number overEdward was there again, so I thought perfect work with the same guy who signed us upThat's when the issues aroseWhile setting up the phone, Edward informed me that we would be receiving two visas for the amount to pay off our Sprint bill and the rest would be given to us in credit to purchase something within the AT&T store We were not informed of any in store credit and therefore I wanted all the money to be on the gift cards to pay off Sprint as promised when we signed upI was advised to call a third party, Young America, where the gift cards are distributed from and they would be able to better assistLuckily (or so I thought), the regional manager (Brock) was inside the store that nightHe advised me that the credit can be transferred to a gift card per my wish, but he didn't have any in storeI requested that he call corporate and Young America while I was in store that night to get it handledUnfortunately, Young America closes at 4pm EST and therefore I would have to call the next day
I asked that Edward text me the following morning with the total amount I would need to request from Young AmericaHe never didI then called into the store a few days later to get the information I neededHe then said he didn't know it
Frustrated at this point I personally called Sprint and AT&T to find out an amountThen my fiancés IPhone finally came inWe went into the same store to have them set up the phone and to receive clarification as to what was going on with out billJust as before, we received no help from Edward (he was in the store again) or AT&TWe left frustrated and unsure of what we were to do
Yesterday (12/20/2016) we received a notice from Sprint specifying our early termination fees and rest of the amount for our phonesIt came to $We also received one of the two gift cards from AT&TIt was loaded with ONLY $Dumbfounded, we called into AT&T looking for answersWe were on the phone with them from 4:30pm-10:36pm, we were transferred multiple times to customer care, loyalty support, and again Young America to find out the only thing we could do was go back into the store we signed up at and get a gift card from them for the remaining amount
Tonight we went into the same AT&T store to get this handled hopefully once and for allThere was an associate in the store we spoke to first and explained our situation to and he didn't understand how we only received $Then Edward came up from the backHe pulled our final Sprint bill up from his email and printed it offIt showed that they were suppose to pay a grand total of $ As Edward was reviewing the bill, his associate had a question and kindly said I have aMid sentence Edward aggressively looked up, glared at him and condescendingly said "Don't interrupt me" The associate, mind you he has only been working there for one month, looked at me shocked and appalledEdward then tried to justify the $visa and said he only owed us an additional $My fiancé then pointed to the numbers and specified, "these are the portions AT&T needs to payThe early termination fees and the rest of the lease on our phones which adds up to $771.06."
Edward from there blew upHe proceeded to stand up and say, "this is all I am offering you." Jeffrey said "no that does not add up." Edward aggressively stated "yes it does and if you guys cant agree to this then you need to leave MY STORE!" At this point, my fiancé called AT&T customer care because we were told to do so the night before if there was an issueWe also asked Edward if we could speak to or receive Brock, the regional manager's, telephone numberEdward refused and said "No!" Edward then shoved the papers at my fiancé and again aggressively said "you need to leave." We refused to and Edward continued to try to push the papers into my fiancés handsWhen my fiancé refused, he turned to meHe took the papered and thrusted them into my chest and abdominal area saying " you need to LEAVE MY STORE!"
Again, we only went in tonight to figure out our billWe did not cuss, yell, or make a pass at him