AT&T

AT&T / Directv is attempting to bill me $for a service they did not provideOn 1/20/i had AT&T Internet and Directv installedThe service wasn't working properlyI called numerous times that day and the issues wasn't fixed so the next morning I called and cancelled both servicesI returned their equipment on 1/23/I filed a complaint with AT&T about their service and their installersAT&T has charged my bank account twice so farOnce on 1/23/for $and again on 3/5/for $i have disputed both charges with my bank and have only received one of the payments backAnd now they are sending me a bill for $I was unsatisfied with their service, their installers were rude, they tore up the siding on my house and they refused to place the dish in the yard as requestedStating that they had to place it on the roof because there is a dish on the roofThey originally charged me for a new dish after I watch them hook up to the pre-existing dishI di

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I received an email this morning, 3/28/16, stating 'AT&T ORDER CONFIRMATION: Your TV package change.' We had made no changes to our account This change was made without our authorizationThis is fraud
I contacted AT&T this morning to find out how this could happenI first spoke with *** and then *** who are based in the Caribbean location They confirmed that the upgrade had been to our internet packageI explained that we did not make or authorize this change and that it's unethical and how can a change be made to our account without authorization? They explained it would be free for one year I then said I did not want it if I didn't call & cancel in a year and that it would make the price go up They then transferred me to another department where I spoke with ***She e

Promised refund on cell phone for having to use hot spot data 11/4/along with credit on internet for being down two days
On 11/3/17, construction workers cut main AT&T lineReported service outageOn 11/4/service came out said they wouldn't have it repaired for hoursCalled AT&T who promised we would receive a credit for internet being downAt that time I explained in detail I would be needing to use my hot spot data and would be going over for having to stream through cell phoneWas promised any overages would be credited and that I needed to call around 11/when the new bill generated to receive the creditsCalled back several hours later to confirm with AT&T charges would be credited and assured the sameOn 11/27/made phone call to service, transferred three times and finally had someone review notes on accountWas ensured credit would be handledAround a week later, called back and again ensured credit would be handledThe third time call was made, spoke with

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I initially contacted AT&T uverse on 8-04-to cancel service which was in my deceased mothers *** *** ***)Upon speaking with a representative it was advised that If I would like to continue receiving the same services (home phone, internet, and t.v.) I would have to start a new account in my name(*** ***) at a lower cost of $a month for months which included phone internet and tvupon applying for the new services I was informed that There would be one tech to come out to set up the new service between 9-11a.m on 8-5-Once the tech arrived he informed that a second tech had to come and install the t.vPortion of my services, which was provided by direct tv which I was unaware ofI then contacted at&t to get a better understanding and I got switched back and f

The amount of frustration & disappointment I have with AT&T right now is unrealI recently moved, and I applied for the move to transfer services from one location to another houseI have called times to try and get this transfer initiated, but every single time, I faced an "error"I was promised on numerous occasions that I would be GUARANTEED, PROMISED that I would have my service connected
February 23, (went online to transfer services, recvd conf.)
February 24, (recvd a phone call from someone who I could barely understand that said there's an error with my account, said he needed me to resubmit and reach out to customer service departmentThis was very sketchy, and his solution was for me to close my account & open up a new account
March 1, (move in date, called again, asked them to transfer serviceSaid the soonest they could have someone is March 6, between 1-3PM
March 1, (I called back and said that I could not do March 6, Asked f

Cheap Entertainment of the day
My AT&T U-Verse has been out a week and two weeks after I had an upgrade doneSo they come out to fix it and they feel the problem is a box in the yard next doorThe solution since it is gated and locked is to leave a note on the front door informing them that access is needed before my system can be fixed
The problem with this solution is no one lives next door at this timeTherefore I may be months before I have TV, internet, and phonesYes, I am looking for a solution outside of AT&TThe customer service there, like so many companies, is a matter of dollars, not service
I did receive a call yesterday saying they will contact a supervisor to complete the jobIt appears no one knows a supervisorSo still no service or communication
This is the part that should have been usedA utility right of way is a registered easement on private land that allows The City and various utility companies the right to access the utilities or services that are commonly buried within the right of way

When I lost my job, I spoke to a CustomerService rep about finding a way to lower my Uverse/internet billI was offered a planThe next month...no changes made, so I called back and spoke to Chris in Customer LoyaltyI explained the situation and the new plan I was offered and that my plan hadn't changedThe next month, again no change to planSo, once again, I called and asked for Customer LoyaltyThis time I spoke to MikaOnce again, I explained the situation and that my plan still had not changed (except that my HBO/Cinemax had been shut offShe promised to get everything fixedNext month roles around...plan had changed but not to what I was promisedSo I called Customer Loyalty again and AGAIN explained the situationThe rep interrupted me, basically accused me of lying, then finally said I was "misquoted!" How is that my fault?? Not only was I promised Uverse 300, to include my boxes and HD, for $a month, I was also promised a $credit because I was overcharged the months that my plan didn't changeNow...my plan is $a month, plus I was charged for turning off then turning back in the HBO!! I am in sales/customer service, if I made promises then my company WOULD back itAnd, I would probably lose my job for making promises I couldn't keep and if I spoke to a customer the way that I was spoken to I would definitely be fired! I have been with ATT since 2007, have always spoken well, have convinced others to get Uverse...even getting it for my mother! I am shocked, dismayed, and furious at this situation! I will be reporting anywhere and everywhere that I can!!

12-30-I called to inquire about options for lowering my bill and was told that switching to U-Verse for my home, cell phone, and internet would lower my bill $each monthThere were no installation fees and my services would be better with U-Verse
1-4-the service change was made My home phone now operates from the internet so when there is a power outage I have no service; there are constant breaks in service where I can't place a call or receive one The internet constantly has interruptions where my screen goes black and service is slower than before the switch
Previously my bill ranged from $to $124monthlyNow it is $I have called AT&T ten times and each time I am told something different I have been unable to get the matter resolved
Product_Or_Service: Other /AT&T, Pantech flip phone/
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T was advertising that if you switch to AT&T phone and internet service that the cost would only be 49.99, this was not including taxes, which they did not stateI was later informed that the bill including taxes would be $each month which included taxes and AT&T u-verse voice UnlimitedThey also advertised that you would be getting a very fast internet serviceThey did not state it but it was implied that I would be getting the fastest internet service they hadBecause I am a Senior Citizen and on a fix income I advised them when ordering that I could not afford an installation feeOne of their supervisors stated that she would wave the fee for me
Because I already had Direct TV and had down sized in August the bill of $(Starz cost $per month) my Direct TV bill for

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1For the past year I have been dealing with very poor internet connectionThe service I am getting is definitely not at the speed I'm billed forat least twice I've called and complained about the slow connection speed causing me to not be able to use my internetUpon discussing this with AT&T, the best they could offer was a $discountI explained to them that this wasn't acceptableas my service has been below the speed I'm billed for since FebruaryTwice they've sent a technician out to work on the problem and it has never been resolved
Product_Or_Service: High Speed internet
Order_Number: n/A
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I ordered for my internet to be moved I believe the both of this monthI got Ll of the conformations telling me to make sure that I was there during the selected time frame, which was pm through pmI recorded a text at 3:telling me that the technician probably wasn't gonna be there by fourI still keep the schedule think that they were running back and would get to my me soon5:rolls around and still no technicianSo then I try to speak to someone and the phone keeps saying that they are experiencing technical difficultiesSo I'm upset by this pointBecause I am moving and had to waste over five hours thinking the tech would show upYou have to have someone at least years old or older be at the apartments when the install the cableSo I rescheduled the appointment I'm for th

AT&T is in partnership with my employer and as a result I receive a discount on my cell serviceTypically I would not use them but with the discount I have had incentive to do business with themGoing forward I will do everything in my power to end this!
This review is for the store experience:
Recently my wife needed to replace her damaged phone and we went into an AT&T location in Laguna Niguel, CA and spoke with a woman who tried very hard to upswell us a product we were not interested inShe told us she could waive certain fees if we signed up for the service she was pitching and even told us she WOULD CANCEL THE SERVICE FOR US BEFORE WE GOT CHARGEDI know they have targets to hit, but this approach was not only abrasive and brash but it was alarming that she would have access to out accounts to make such changes to our plan without our presenceEither this was a lie or a very glaring security lapse
This review is for the Customer Service/Billing:
I was recently double billedThe first person I spoke with kept stating it was because we made changes to our billWe did notI asked her to share what changes she was seeing and she hung upI never raised my voice or made any rude commentsNothing So I called back and the next person stated that it was because they had made a billing error and didn't charge me for last monthThis sort of makes sense a little bit, and when I went back into my billing(it is autopay) I saw they were rightI did not get any notification that my bill would double, no clarification before they did this, nothingJust a blind charge for twice the price, almost $missing from my accountThis is unethical, especially around the holidaysThe worst part, is they only applied the discount one time to my bill, instead of twiceIf I am getting two months bills, I should be recieving months discounts so they did this and profited off of me for their mistake

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called AT&T to order internet service the customer service person told me they had a deal for dollars if I had a bundle I told her I did not have tv because direct tv wanted to put the dish in the middle of my yardShe said I could bundle with the phone for another I could have phone and Internet for dollars plus tax
Now my bills are dollars when I call AT&T they say they don't have anything like thatI just got on line and I can get the same thing I have for a monthIt doesn't say anything about you have to have tv
I feel AT& T should have to honor the price I was quoted
Account_Number: XXXXXXXXX

At&t canceled my service for being late on ONE months payment I went to use my phone while I was stuck in a ditch and it wouldn't work When I called and spoke to one of the managers James ID# *** he told me there was nothing he could do and that it didn't matter that I was stuck in a snow ditch with my year old daughter All I asked was that they restore my service for one day They refused and couldn't have cared less about my situation VERY VERY DISSAPOINTED DO NOT USE AT&T's Service They do not care about their customers

Service Type: Business ServiceAccount: *** UXX-XXXX XXXAccount: *** UXX-XXXX XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Our phone line isn't working that goes to an ***We need the line fixed so we can proceed with obtaining employee time dataI've tried calling numerous AT&T numbersI've had multiple conversations with AT&T representatives that know nothing, lack basic customer service skills and are quick to transfer you to another number where you will wait for a few more hours to speak with another worthless employee
My complaint is as simple as thisPlease start a repair ticket on this linePlease then fix the lineThen please go into account number ***-UXX-XXXX XXX and give us a credit on the monthly bill that's worth continuing to put up with your absolutely worthless service departmentThis is not the first time I've had to file a Revdex.com claim just to get you

Bill increase of $no explanation whyWas lead to believe by original sales agent data would increase to 22gb along with a $discount as well as free HBODirect withdraw amounts for Direct and ATT don't seem to equateBill increasedHave made five phone calls to resolve the issueFirst call dropped with bar signal strength the next two calls I was hung up on by the agentsThe third call was forwarded to a manager named ***After minutes he was unable to explain what was going onHe also advised me that is seemed to him to be, ATT had committed sales fraudHe said I should speak with Customer Loyalty but unfortunately they were closed so today (08/23/2017) I contacted ATT's customer loyalty department (*** *** and we were unable to resolve the issue after over an hour I was forwarded to her supervisor *** *** She ended up being short with me and a most unpleasant personAfter minutes we came to no resolution, ATT was still falsely char

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I requested internet service through AT&T Tuesday the 17th of JulySince then, I have been lied to in some form or fashion by literally every customer service representative I have dealt with from what sped I'm getting, the price of it, to when I'm getting my modem via UPSThey have made changes and new orders multiple times to my account which has since pushed my modem delivery all the way to the 30th of JulyIt was originally scheduled to be here the 24th, this past TuesdayI have been rudely spoken to by multiple customer service representatives, cutoff when I'm speaking, and straight told there is nothing they can do to fix all their mess ups to be able to get the modem I require to finish setting up my internetMy wife and I take online college classes and are currently enrolled a

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1ATT originally charged me for move fees that I was told would be waived The Friday before Labor Day (after horrendous hour call with an agent who never transferred me to management and didn't even leave remarks on account) I got a hold of a great staff member who realized that the move fees were there plus HBO feesHe escalated the ticket provided me with the escalation serial number along with his name and IDHe said my only portion of the bill would be which needed to be paid by 9/6/I paid $by that date He stated that the full remaining balance of August bill would be credited in 7-business daysTwo weeks later, I noticed the credit was only partialCalled in again and spoke to agent whom stated I would get the full refund within business daysAdditionally,

When I signed up for ATT internetI picked the installation fees to be broken down in three partsWhen I recieved a bill it was all in one bill plus internet charge was not correctThe Rep told me she will fix and asked me to pay 1/She failed to fix itIn month of nov, the charges were still thereThe rep told me he is going to break it down again which he failed againI got fed up and went ahead and paid full installment fees on Dec 1stNow I am being charged $for not able to pay on a timely mannerIt is not my faultI have to waste whole hour to get this doneI talked to three people (including supervisor) but he refuse to take of it because he thinks its my faultThis is way of my timeBeing loyal customer for years, does not matter
Product_Or_Service: Interent

ATT did not properly cancel service Continued to bill
This AT&T account is for high speed internet service provided an residential address This account was canceled in July 2012, however AT&T continued to bill on auto pay on my company checking account Our company has many AT&T accounts and the continued bill went unnoticed until 8/18/when we received an interruption of service notice and called in to discover this issue Our company checking account number had recently changed, so the autopay had failed triggering the notice
I have not lived at the service address since July 2012, and can provide proof of this move if necessary, or AT&T can check the usage on the account to verify there should be none
Called several times and asked to speak with supervisors They claim that they can only go back days for credit billing for service not provided Representative who refused to provide last name or id number "Thomas" from Atlanta, Sales Retention department, als