AT&T

overbilling constantly, they assure everything will be corrected, however they keep adding charges and late fees for things I never asked for, promise to remove items from bill but never doThis is criminal and needs to be investigated
Product_Or_Service: cellular service, tv and internet
Account_Number: no contract

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***: Day Phone: Impacted Phone: ***br/>Accept Agreement : 0Salesperson lied to me when requesting an upgrade in services I wanted unlimited WiFi, and was told that it came with another upgrade that was cheaper Once the other upgrade was scheduled, the details indicated that the upgrade did not include the unlimited WiFi
We are in *** *** Territory here as far as I'm concerned I believe it is policy SYSTEMIC CHEATING AT ATT!
After being shuffled around and wasting my morning to get some resolution, I was told there system was down

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I am in the process of trying to get DSL service for my home from AT&T, I have paid my 1st bill but have yet to receive a modem which I was told would be be provided Through numerous calls I have been rerouted, dropped, placed on indefinite hold etc and have not been able to get an answer My service was also connected to my new home before I was ready for it, hence being billed before I have actually used the service I have been a mobility customer for roughly years and was a UVerse customer before moving and having to change my service
I have spent multiple hours on the phone and can not find out if I have a router on the way
Issues:
Service was installed without an appointment before I moved into the house
I am being billed for DSL which I have been unable to use

AT&T's customer service is the worst service I have had to deal with There are so many departments and no one can help you with all of your services They transfer you around and make you hold for each department Unfortunately, they have a monopoly in the market for phone/internet/cable service together...so we have to continue to be dissatisfied with the only choice we have
If your contract is up, good luck in getting better deals Depending on who answers the phone will depend on how much of a discount they will offer you AT&T is a very dishonest company with horrible customer service

My husband and I attempted to have a land line set up by AT&T since where we live has terrible cell phone reception (cell phone service also provided by AT&T)
We mistakenly opted for voice over IP (VOIP) originally, and after realizing our error requested service for a hard land line be activatedAT&T sent a person out who hooked up the lines in the house and the main box in the neighborhood, and when he returned (after disappearing for an hour and a half), discovered that the phone number (which was originally set up as VOIP) was never activated on the software side for a hard land line
My husband contacted the technician's manager when we didn't have a dial tone by the end of the next business day and two days later, my husband finally heard from the manager saying our line would be active by pm the next day and that no one needed to be at the houseMy husband then got a text stating a technician would be out that next day, even though he was specifically told by the manager that was not necessaryAfter calling customer service, it was confirmed no one would need to be at the house but an AT&T employee would be out there activating the line
By end of business that day there was no dial tone, my husband called customer service again and was given a time frame of 8am - 8pm for the next business day, which was a Monday, and told someone had to be at the house for the technician
No one ever called nor showed, and two weeks later we still have no active land lineThis is the most pathetic and laughable experience my husband and I have dealt with when it comes to customer serviceAT&T has no idea how to install or activate a land line and does not have any idea how their technicians are supposed to install (does someone come out or not to activate the line - we've gotten conflicting accounts)A side note, when my husband called to make sure the service and phone number was definitely cancelled, because we are absolutely not using AT&T for this, their systems were down and he was told he would get a call back to confirmHe never didUnfortunately we have to use AT&T for other services, but I guarantee if we had the option to go somewhere else we wouldWe are going to have to use VOIP since only AT&T offered a land line in our location, but we will be going with a competitorAn absolutely pathetic experience, and if a letter grade could be given, an F"Negative" just doesn't begin to describe this deplorable experience

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was sold services by an AT&T representative at my door The price, terms, and conditions were never billed properly or upheld by AT&T When signing up I never was told of about any early termination fees Now that AT&T is taking to raise my contracted rate, I have canceled my services with them After canceling they are trying to charge me a fee of
Product_Or_Service: Internet/home phone/direct tv
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My billing is always changingBeen put on hold and hung up on after minutes waiting
Product_Or_Service: Internet service
Account_Number: XXXXXXXXX

I was with out reliable service for about weeks back in late June and All July
I was without Internet late June and all JulyThe Internet keep dropping during different times of the day I reseted the router at least times before calling the technical support Technical tried to fix it remotely and they were not able to do itShe asked me to use my data on my phone to try several things and it did not fix the problemShe gave me a $credit for my data, and schedule a technician to come inHe come on August 16, and fix the problemHe said it was a line down that was disconnected at the towerThe tower is in the neighbor's yardHe told me to call ATT and they should give me a credit for not having service all that timeI have the same issue back in June of When I got my cell phone bill I paid over $because I went a lot over my allowed dataA woman called after I have sent several emails about my issue with the serviceShe called me and left me a messa

AT&T system damaged my personal property due to not being properly grounded on their system
AT&T system damaged my personal property, on 8/29/17, due to not being properly grounded on their systemThey have denied my claim and refuse to make restitution even though I provided photo evidence of the power surge charing over their data line coming in from their main switchI provided photo evidence on 9/14/They are stating that they are not liable for the surge from their systemMy claim number with AT&T is XXXXXXXX

ATT promised me a promotional price back when I originally got service in March/AprilThere has been issues with either billing or services since
I set up services to get a bundled internet and cable back in March / April and when the technician arrived it was the following day after they were scheduled to come outDespite the fact that they were a day late, when the technician called me I rushed over to my house to meet with themThe technician spent about hours trying to get the internet and cable working and he told me that there was a greater chance of not getting the cable to working than it was to get it workingSo I told the tech to just atleast get the internet working, he said that he would try again to get the internet working The tech went outdoors and never returned to tell me that he was unsuccessful getting it workingSo when I noticed that he was gone I decided to call the number he had called me from and asked him what was going onHe said that he was unable

I had AT&T UVerse I paid for 45down but was frequently getting around 17down When I would call they would somehow get it up to around 27down Customer Service would tell me that was good enough This happened several times and the issue was never resolved I also had Direct tv in a triple play service The Internet was too slow to stream most of the time I changed providers and am now getting 114down for a cheaper price I cancelled the contract and am trying to return the equipment They have sent me to UPS who won't take Directtv stuff Called customer service again Now they said go to an AT&T cell phone store I did that and they sent me to a corporate AT&T cell phone store who also would not take the equipment The AT&T representative at the corporate store called and they transferred him to Direct tv who said my service is still active Trying to just return their equipment I don't want anything to do with them after this as their Customer Service is terrible

4/4/16, I upgraded to uverse internet 18mbps @ $32/month for yr inclusive of all costs4/18, I received a bill for $& ATT wont honor pricing
On 4/4/16, I called AT&T to disconnect my DSL services due to unreliable & poor internet speedI was connected with *** ID#qm3867, and he told me that uverse internet was available in my area and offered 18mbps of uverse internet for $32/month (inclusive of all charges and fees) for year with a $reward cardSince there is no internet tax in GA, my bill would be $per month for year The installation was set for 4/7/between 9am - 11am, but the tech did not show up
On 4/7/@ noon, I checked my order online and was advised to call the customer service # *** I left a message for the ATT customer relations dept (***) that sold me uverse, then I called AT&T customer service to find out the status and was told that the tech was in routeThe AT&T install tech arrived at 2:23pm
On 4/7/@3:54pm,

*** did not honor promised refund and placed derogatory remarks on my account on file
On DecI complained to AT&T due to the bad quality of their Internet DSL service in my areaI switched my service to *** Through the Revdex.com's intervention AT&T's Office of the President apologized and offered to issue a refund as compensation
Recently I've found that AT&T charged my account again for $after issuing the refundThey also placed derogatory remarks on my credit filesIt is not a fair business practice to reverse refunds and break promises
Seemingly Customer Service and Finance do not work togetherI have place multiple calls to AT&T to clarify this issue but their service repsand supervisors just get me transferred from one department to another without fixing the problem
I am tired of experiencing AT&T's lack of devotion to the customer, and ask for the Revdex.com's support to close this issue that has been recurrent for so long

We have been ATT in our business for more than years with a lines accountmonths ago I called to renew the contract and remove the one line (the last), by mistake Att disconected all the lines for hoursWhen they connected them back all the features where goneI spend several hours of calls to have the lines back to originalSince then has been not less than a nightmareWe have a lines Toshiba DKT SD phone system, we are able to receive one line for the incoming CID, since ATT connected back the CID we can see only the name and not the number, which makes us loose business every dayI called everyone at ATT with no results they send me from sales to repair back and forthIt is months with out a proper funtion for the CIDI even paid to get my system checked and there is nothing wrong with my wires or systemATT programing has to only remove the name and leave the phone number for the incomming calls
We can't move to another company because we will be charged for early termination, yet ATT wouldn't fix the problemCan someone please help

Over charge, sneak in new charges without alerting customers, monthly discounts only apply every once in a whileIt's criminal what they get away with charging and doing to customers every monthThey also look to sell their customers information off as every line on our account was called within seconds of each other from a robo spam call trying to scam us

First and foremost the monopoly that AT & T holds as a service provider in Los Angeles is unacceptable and leaves me no choice but to use this awful companyI was forced into AT & T U-verse when my modem diedWhen the representative did their relentless push on services I rejected them allWhen my first bill came I was charge for services I rejectedI called an spend hours on the phone with an agent you insured me that I would not be charged for these items againA month later a new bill arrived and I not only charged AGAIN for the services that we never ordered I had a past due for the prior monthToday a new phone bill arrived and low and behold I have been charged for the same services that were never ordered as well as a past dueI spoke to an agent and was given the same story blah - blah - blah we are so sorry I will make that correctionShe transferred me back to the automated service so I could pay my bill and not have to give them an extra to do with an agentT

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1*** finally got my U-verse service install in early January 2017...after several complaints filed with their Ofc.of the President Complaint service.They had a contractor come out sometime later and bury the Fiber cable,again after a multitude of problems with the Installation.In January my Sprinkler system wa turned off and no water running through the system(it was Winter).Here in July 2017,I find out that of my zones(on the east side of my house)were not working.After calling out my Sprinkler Repair people it was revealed that the Contractor that buried the Fiber cable for the U-verse had damaged of the water line pipes for the Sprinkler System.I took pictures of it as ell as the Invoice for the charges to fix the problem.Now *** is telling me that its the contractors problem and I need

I would like to give a zero star rating if there is one!
We canceled our ATT wireless service on Dec 27, after multiple phone calls to the ATT customer service to complaint about our wireless phone coverage issue at our home The phone coverage is fine steps away in any direction from the house ATT customer rep in each call were polite but lied about what they would do to resolve the issue However, they left no trace of our conversation in each call Every phone call was a new conversation until we finally called them on the lies and asked for their supervisor The supervisor's answer was simple "ATT never guaranteed your coverage." We were given the option of either live with the issue or cancelling the wireless service We switched to the Verizon immediately after that conversation (and very happy we did so far) We decided to continue with the ATT internet service
ATT billing continue to charge us with one month wireless billing for billing period Dec 27-Jan We called ATT customer service (the only phone number that is available) each month when we received the bill Each call takes more than an hour and multiple transfers Some transfers were dropped off (on purpose?) and we had to restart the call again At the end of each conversation, the final rep would agree with the dispute and told us they entered their input We were promised that the ATT billing system will auto correct the issue
Three months goes by, we continue to receive the same overcharged bill of $(wireless fee + late charge) This time, we cannot even talk to any rep because the system insisted us to pay the late charge and fees for Dec 27-Jan (after we switched to Verizon) before it allows to talk to a live agent!!! My account ID is ***

At&t bundle package with direct tv has been a horrible experienceIf you have Comcast stick with it no matter what happensFirst of all you can pay your bill and still get disconnectedSecond on demand is never available to watch and your paying for itTrouble shooting is a bad joke and to get get help cost you moneyOverall I would not recommend the At&t direct tv bundle to anyone period

The customer services is terrible and they place extra things such as HBO and sports packages on your bills that you have never orderedWhen you try and get these off your bill you will have to speak with at least different people and even then nothing gets doneOf those people I had to go through none of them could speak very good English and nothing was resolvedI was on the phone with AT&T over Direct TV for hour and minutes and still got no resolutionI would leave a zero star for customer service