AT&T

I received a mailing stating that I would receive telephone and chanel direct tv with uverse for monthly and because I also have the next upgrade of direct tv ist seems that it makes the whole deal defunctAlso the uverse was to be high speed.When time came to install the phone service to the internet I was informed that high speed internet was not available in my area.This is a violation of the install package I signed up forWe were to receive one bill but now we get two bills and the Internet connection is not as fast as before.We have gotten a bill for about $and now another for $55, the total of all bills is more than we had been paying and twice the advertised billing.When I try to get some one to alleviate the problem I get the runaround or get connected to some one in another country that I can not understandWhen I ask for some one in the United States, they say they can not connect me.I wan to know why it is that I can not talk to some one in the U.S.Aand w

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My wife passed away last May, our tv, internet, and cell phone are all in her nameI started by going to my local att store in magnolia txI provided them with the death certificate and all the paper work requestedAfter hearing nothing for day, I called the storeI was told they did not have the correct fax number to summit the paper workThey offered no other solution than to call customer serviceAfter contacting customer service I was under the understanding that everything was switched to my nameThat has not been the case, I now two accounts assigned to my addressMy deceased wife and I both have accounts tied to my addressIf I don't pay both they will turn my service offI have tried everything possible to resolve this issue with no luckPlease help
Account_Number: XXXXXXXXX

AT&T Failed to close account as promised even after multiple calls to themReceived Collection Notice for account
There are two issuesThis is the first issue: On 10/26/I opened an account for a landline for my father who is in a nursing home in NC due to a strokeI was given the phone number *** and told the service would be connected on 10/29/15.The service was NOT connected on 10/29/as toldI called AT&T on 10/31/and was told that the phone number I was given (***) was not a legitimate phone number/account and they didn't have a request to open and install the account(As I have learned recently, this account was opened and closed on the same day by AT&T)I then had to proceed with the same steps and open a new accountHowever, even though AT&T told me the first account (***) was not valid, although they have been billing me for itI have called AT&T EVERY MONTH after I receive this invalid bill to remove itEach time I am told it will

** is a non profit, we were trying to switch our phone and internet to AT&T from SpectrumAt&T sent a technician to our building, and ported our numbers from SpectrumFinally we had no phones/internet because the next day after I spent hours on the phone and spoke with people they told me AT&T cannot give you service in this buildingI asked them to please cancel everything we will stay with Spectrum(we have no choice) For the past weeks I have been waiting for AT&T to port the numbers back to SpectrumI have spoken with separate people who all filled out the necessary forms for AT&T to port the numbers backOur business has no fax no phonesI was told Friday January 5th after I was with Spectrum for hours in the office and spoke with AT&T again I would have my phones lines by this Friday 01/12/A colleague of mine just called Spectrum and they said AT&T is still refusing to port the numbers overThey have to complete tasks they only completed one (AT&

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Three weeks ago, I called in to AT&T to discuss how to lower my billIn the process of this call (which they CLAIM to record) I made a payment arrangement for August 17, in the amount of $to be deducted from my bank accountHowever, there was some sort of processing error made by AT&T which caused my services to be suspended until I made a payment one week after this callI immediately called in to speak with a supervisor to alert them of the issue and was placed on holdShe came back to the line several minutes later and told me that my services should be restoredI was also informed that I would not need to make any payment to have this completedShe even told me that she was reinstating my arrangement and would even give me one additional day to make the payment (August 18,

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I recently moved into a new construction subdivision and took off of work to have my ATT U verse and internet installedThey came out and let me know that the fiber optic had been cut and they could not install the services and had no idea when they would fix it, they estimated December (it's October!) On Saturday October 20th I spent over hours on the phone with ATT and was transfered timesNo one could give answers and nor the corporate number nor the crew who is not doing their jobThis is horrible and no one can give me nor anyone on my street any answersATT are the only one who service the area and if they weren't I would leave them in a heartbeatSuch a horrible way to start service with a new customer

JunkAdded fraudulent lineLied multiple times over the phoneCustomer service is a joke, hope the go bankrupt

On 1/21/I received an add from the Sacramento Bee regarding at& t's offer for those who bundled phone, internet & direct TV for monthly fee of $ 84.99.I have service through at&t for these services since 5/24/2017.Promotional discounts were applied and at that time I was told that when they expired I could call and renegotiateI found this to be accurate as when I set up this U-Verse accountDue to this ad I called *** on 1/23/and spoke with a representative named ***I told him about the ad for 84.99/monthHe said since I had all services I qualifiedHe offered me internet at mbs/second at $4o/month and my next bill would be $and stated for both internet and Direct TV would be $He told me that I had to make a two year commitment to stay with at&t for all servicesI agreedHe put me on hold and the call droppedI called back and got***a she confirmed my order and stated both internet and Direct would be There was not a discou

At approximately 2:PM on 11/10/I Brian Schmidt spoke with an employee of AT&T about my u-verse internet having connectivity issuesI told the representative who went by the name of *** about the issueAT&T internet slows down every month to the point that I have to call and have this resetI was very unhappy with the service and that I wanted an explanation as to why this was happening repeatedly***, the employee, stated that those speeds where not guaranteed through WiFi connectionI told *** that I was not using a WiFi connectionI stated I am using a Ethernet cord for my connectionNow, when I signed up for service I signed up for a specific speed to be providedI am being told that I am not guaranteed these speeds for the price I am paying After that statement *** backtracked and stated that there was a "network outage" in my areaI stated that I wanted to see an official statement about the network outage in my area*** stated they did not provide t

I called about my bill being high and they said they'd lower it, but they added extra services without my knowing
I called about my bill being high and they said they'd lower it, but they added extra services without my knowingThe *** are on my account, but they added extra services without me telling them to and they didn't ask if they could make those changes to my account
I'd normally resolve this with them, which I have in the past, but they have done this to me several times in the past and I'm tired of their sneaky, deceptive, deceitful, and dishonest practicesPeople need to know *** they're doing and AT&T needs to know they can't keep doing thatNext time this happens, it won't be the Revdex.com, it'll be a lawyer

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1my bill for my tv plan at at&t u-verse keeps going up cost is $per month until 09/17/but at&t is charging $per month
Product_Or_Service: U-VERSE
Account_Number: ***

I have called customer service numerous times to get my bill fixed and I've call tech support to get my internet working properly
I have been a customer with AT&T for quite some time so I called to get special pricing on my internet, I was told the price would be good for a year but after about months the special pricing was taken off of my account.So I called back in November of and was assured that my special pricing was completely removed from my account.The young lady also assured that she would reapply the discount to my account so that I could receive the special pricing.She adjusted my bill and said that the bill would be corrected.I asked her if I would need to call every month to assure the pricing was correct on my bill.I was told that I would not have to call every month and that the bill would be corrected.Well since then I've had to call every month in order for my bill to be corrected.Numerous representatives have told me that there was no discount applied to my

We switched to AT&T recently and have found their customer service far superior to their competition that advertises themselves as "good."
They are far more responsive and polite, and seem to actually "care" about keeping their customersWe find our internet, tv, and phone services to be every bit as reliable and fast as the so-called "good" companyThank you AT&T!

We have only had this service for a few daysPhone/Fax/Internet is what we switched toWifi is not goodCustomer service is horribleI tried talking to the billing department about my first bill and the line was soo bad I couldn't hear the person on the other end and I know it wasn't my phoneThere was so much static and if that says anything about the AT&T service - it ain't goodThe 2nd person I tried talking to in the cancellation department couldn't even hear me - and I know it wasn't my phoneHe gave me a number to call back that was supposed to take me directly to customer service so I didn't have to go through the prompts - well that number wasn't even a good number - does the company even keep their support personnel up-to-date? Clue number this company isn't very good - in my opinion
The other complaint I have with this company - I had a Direct TV guy out to fix our connection as our TV kept pixelating - as soon as he left - people were at our door trying to sell us the Phone/Fax/Internet - which against my better judgement - my husband liked the offer they were pitching, which is why we ended up switching internet providersI don't know but that seems a little overkill and thrust upon us so unexpected to have unknown people at our doorstep
I should have come out here to read all the reviews first cuz it seems no one is happy with this company's service, customer service, etcAnd the canned responses from the company are all the sameGet a clue AT&TWe have to put up with the service for days in order to keep our phone number and go back to the service provider we had before - it will be a Long days
Let these reviews be a clue to anyone looking to use AT&T

Multiple occasions I have tried to call and correct the billing issue I have hadI ended up paying and additional month and I pay dollars more monthly An agreed upon price was around monthlyI am currently paying monthlyI can't cancel due to the cancellation feeI have called multiple time and was told it would take two billing cycles before I saw the changeIt's been and no changeMy service was cut off because I refused to pay an additional month up front which was not disclosed and was another On top of it being cut off it cuts off almost daily and doesn't come back on for hoursI have spent an additional dollars on this service than what was agreed upon at this point and the service hasn't even been provided adequately due to the outages and it being cut offAlso because of the bundling I was charged data on my cell phone which was also cut off at one point and I was told I was on a nationwide plan and didn't have text or dataI never changed my

I was promised a $rewards card when I signed upI was told it would be sent after a month of serviceI never received notification as I was expecting it in the mailWhen I did call I was advised the card was expired and could not be reinstatedI was sent to different departments and told I would get call backs, and told the issue would be resolved, but nothingAdditionally, I received notification by email that " This is a confirmation summary of your new order or service change." but I did not authorize any changesMy account was updated without my approval and I never received the rewards card
Account_Number: acct# XXXXXXXXX

March I called ATampT to set up new internet servicesThey were scheduled to come out the following weekNo one showedI called to ask about a possible issueApparently they had the wrong address for my acctTherefore they had to cancel my service amp redo it with the correct addressAs they began to set up new service again I was told that they couldn39t because my cell phone bill was past due also through ATampTI didn39t have the funds to pay my cell bill at that timeThey apologized amp told me they39d be sending a check via mail in 6-weeksThe refund check was due to having the credit on my account at the time of cancellationI waited longer than weeks I never received itI called ATampT back between 12-15th of June amp spoke with someone who apologized for me not receiving the check yetShe told me she was sorry for the inconvenience amp would make sure I received the check within weeksToday is June
Product_Or_Service: None/Cancellation
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Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My complaint is against AT&T and Direct TV
On Feb 15th I responded to a special offer from AT&T
I agreed to a bundled package of TV and phone services based on what turned out to be lies and falsehoods
Lie #
free watch phone / only pay $per month?actually received an installment bill for the watch and $per month not the promised $
Lie #
free tablet / only pay $per month?actually received an installment bill for the tablet and $per month not the promised $
Lie #?
free phone and $per month, received an installment bill and $month , so all the free stuff they gave me they now want $and I returned everything except the Direct TV and they said I cant return that until I pay the $
Lies through a gazillionget Direct TV for $50, SAVE $MONTH AND STILL

AT&T have been taking money from my Bank account for over months on a
account that was to be close from my last address, I talk to someone at
AT&T customer service office and I was told that I may not get all my money due me because they only go back four money and I may owe the Company
for a box the service man removed from my address when the service was change from the old address to the present address, but I want to know
why old account was not close before May 3,2018, I moved in Nov 1,
the amount coming out of my account was $a month I do not have
service with AT&T as of May 1, I did what they ask me to about sending the box for new address, just want my money back Thanks

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 0I opened an acct for uverse service in and was required to provide a deposit for service based off my credit scoreI no longer have AT&T uverse service and have been told that the deposit was non refundableI was not made aware the deposit was non refundable but also do not understand how AT&T benefits from a customer's bad credit score and thinks they can keep the depositI returned all equiptment in a timely manner
Product_Or_Service: Uverse tv
Account_Number: ***