AT&T

extremely pathetic customer service...i'm making calls to them since last couple months on a iphone7+ that I had sent for trade-inAnd finally found out since it was cash purchased phone they don't accept trade-inI had used the shipping label sent by AT&t to send the phone to them...and no they cant trace or locate my phoneReally how worse can it get...! i've made 15-calls and no one has yet to make an attempt to reach me outHate it !!

They are awfulWas promised HBO for $10/monthAsked for the transcript of the conversation to be emailed to meWake up next morning, don't have the transcriptGo to the website, start a chat sessionAsk for the transcript from the previous chatCan't do it for "security reasons." However, they can paste it into the current chat boxSo we are both looking at the entire conversation in writingTheir response?
"John K: She clearly mentions that your monthly charge of HBO will be $permanently."
Fast forward to John's next statement
"John K: Yes, it will be $once the three month promotion expiresWhat she informed is not right."
According to John, people from his department (the same one I contacted the previous evening) can't make changes to my accountI went back and forth with him for the better part of an hour just trying to get a response to that factWhy could the person from last night make changes, but he can'tHis supervisor gave the same song and danceI will be canceling HBO after the three-month trial periodDeception is part of their business model, as it is for all the other cable/phone/internet providersIt's miserable trying to communicate with themThey are a technology company that can't get basic things like email correctThey refuse to communicate between departments on your behalf, meaning you have to go through the entire situation times after they transfer you from one department to another
I would love to know what they have to pay the Revdex.com for their A+ rating given their 92% negative reviews

Discounts and rates promised are different each month
I have been with At&t over yearsI added cable and internet to my plan in My bill for the first year was as promised but after year the price changedI have called at&t every month due to promises that were not fulfilled on my accountThe customer service reps would tell me an estimated price and its always $50-different when the bill arrivesI have talked to supervisors and still nothing changesI enjoy the services I have with at&t but its making me overdraft to pay for the servicesI should not be getting misleading information from the customer service repsI believe what they are telling me and I'm over budget every month

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1About two weeks ago I talked to att about upgrading to uverse product that they offerWe set up a date for a tech to come out (june22) and sevice the house to get uverseThenext day I get a call stateing that they have an issue with the main line and itwould take them up to two days to fix it After two days they would give me a call to resceduale I never got that call Back so I called them and rescheduled for the 27th the next day they call back saying the same thing I wait two days and I give them a call back and I rescheduled for today July 5th same thing happened for the third time When I set up the appointment for today I was told it might be a glitch in the system and to ignore the call if I recive it agian no one has came and serviced the house No one showed When I called to sa

I moved my service to a new location(house) on Nov 10,and in the contract was promised installation free and $visa reward card after days.Card was to be mailed to my new address after days of service then I needed to register claim nbr to receive the actually VISA card Never received in mail and many hours of contact with AT&T reps with last one promising to send that card in mail still have not receivedAlso charged $one time installation charges for wireless receivers when documentation said I would not have any installation charges if I moved the equipment myself After many hours on phone and chat I did get credit for of the $onetime installation charges but still out the other $charge I have paper docs to prove what I was promised
Product_Or_Service: att uverse and internete
Account_Number:***

reward card never received over billing for months
back in MAY we signed up for ATT uverse bundlewe were suppose to get $reward cards ($150+$100)after calling several times the customer service gave us $billing creditfollowing up was un successful as we got different story every timewe opened a complaint with FCC and during communication we found out they were over billing us as wellthey fixed the issue but didn't give us full credit and no reward cardwe are requesting full credit for the amount over billed plus $reward card

After over a year of dealing with these incompetent people and being told no less than three times that they'd take care of closing my account, they sent me to an agency and have now ruined my good credit scoreI returned my equipment in November of They sent me a credit on my account after receiving the equipment, and then months later -- after I threw away my shipping papers proving I returned the equipment -- they started sending me billsI called numerous times, and have the documentation of who I spoke with, and they still sent me to a creditorThe first creditor said they'd close out my accountAll of a sudden, almost two years later, I started getting calls from another creditorI disputed it, NEVER HEARD BACK FROM THEM and got a notice that my credit was dinged from themI immediately contacted them again and was told that AT&T refused my dispute, but no one bothered getting back to meHorrible, horrible companyI'm tired of fighting and will pay so my credit rating doesn't suffer anymoreThe big guys win again, just as they knew they would

I was lured into transferring my business from different carrier to at&t promising me a better price about months agoswitched and the price was not as promisedSwallowed the frogwhen came time to renew - the REAL nightmare startedafter closing on a certain plan, the first bill doubled itself and ever since I have been with reps that has no clue what other reps / supervisor / retaining department promisedI am told that reps will call back and they never doI kept a log of the conversation, but nothing I wrote showed on their screens so I installed a recording APP so that I will have proof of their liesAfter month of spending at least days each month on the phone with them, decided to take my business elsewhereThey had the nerve to send me as a "good bye" gift, a last bill for about tripleDo yourself a favor, STAY AWAY!

Double charging for TV and internet

When I moved to a new city, I had to cancel my services and start a new serviceDuring this time, we worked out the pricing for the new service $Great
Month 1: Bill comes out to $Had a combined total of 10+ hours on the phone with AT&T to get this fixed, even having to speak with the Customer Loyalty team as I was thinking about cancellingThey assured me that this would be fixed
Month 2: Bill is still $
It's like they don't even care
Also - only 10% of the website works half the time, pages don't load, can't even see my billThe company is ran by a bunch of nutless monkeys

Are we the only family who has ever transferred service from one home to the next? I'm puzzled as to how after numerous customer support/sales calls and TWO technicians, we have lost our cable service for the second time in less than a week
On 11/our cable and internet was shut off at our old residence to prepare for the transfer of services later that morning at our new house The technician arrived and when asked if he would be installing for internet or cable first, he replied he was only there for internetStrike One! Our order was to transfer all services, including cable - we were even instructed to bring our boxes to the new residence Then, mysteriously, the cable order all of a sudden showed up for the tech While the cable took much longer to complete, he was able to complete both internet and cableWhen he left, all seemed to be fine!
On the morning of 11/15, our cable was no longer working We called into support and they said they had no record of cable on our accountStrike two! We were COLD transferred to several associates and finally told to call back to talk to the sales department because we needed to order cable
On 11/16, the second tech came to complete our "new" cable order When he left, our internet, cable and even old DVR recordings were all working!
On the morning of 11/19, our cable went out again! We called into customer support and guess what they told us? We didn't have cable! Strike Three! Why do we keep dealing with this? Because we have been loyal AT&T customers for over years, but this is ridiculous! We were advised to call back during business hours to talk to the sales department to order cable (again)!
On 11/20, I called the second tech and reported the issue at 8:am He said he would take care of it and may be able to resolve remotely Several follow-ups, but no resolutionsThen ~ 5:PM EST, we received a call from a sales associate who was going to help us complete our cable order
Now here I am 11/21, staying home from work for the FOURTH day, expecting a tech to complete my installation for the THIRD time!
This is unacceptable and needs to be addressed by someone higher than a call center representative

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Closed account in April and returned all equipmentI've been told on many calls (5/31, 7/25, 8/25, 9/12) that the Credit refund of $had been mailed but it has not yet been received

To whom it may concern;
My family and I have been a customer of AT&T since 1995; we have been very pleased with our service up to nowIn April we combined our cellular service, internet and Direct TV and ever since we combined those services we have had issues with our billing
In August we received a bill stating our Direct TV services would be cut off for non-payment, but we had just sent in a payment We called and spoke with someone at AT&T and they stated everything was ok with our bill and to disregard the letter, next day our services were cut off
When we signed up in April our bill to have all three services combined with free HBO would be $(Cellular, Internet & Direct TV)
We have spoken to numerous people at AT&T and Direct TV for hours and days, and quite honestly the right does not know what the left is doing and vice a versa Direct TV states we have over a $credit while one branch of AT&T states we owe moneyIt seems as though t

Service Type: Residential ServiceAccount: XXX-XXX-XXXXXXXXXXXXAccount: XXX-XXX-XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0It started in November Att has been cashing checks that are not made out to AT&TI am not in a combine billing planI have tried contacting the to find out why they are cashing my checksI have not gotten a straight answerI mailed in my monthly payment to directv and my check was applied to att accountEach party blames the otherI am asking for help with this issueI have filed a complaint against Directv as well

I was previously with Comcast for bundled services TV, INTERNET, HOUSE PHONE, my bill for those services was $monthlyI called on AT&T to see if I could improve my cost for bundled services to my homeThe AT&T Rep offered me TV, Internet, and cell phone services for $a month and would throw in a new, free, cell phone with the deal, GREAT! I'll go for thatMy first bill from AT&T was well over that and I returned to the Store telling them this was not what I agreed to and wanted to cancel I was told that I had to cancel within days otherwise I could not cancelI was told to give it a Month or and the cost would level out however it just got worseI finally cancelled all services as my total bill was over $per monthI am now in receipt of a bill from Direct TV for early cancellation fees in the amount of $
Product_Or_Service: TV/Internet/phone bundled services
Account_Number: XXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I canceled telephone and internet services on November 11, for this accountAT&T billed me after services were canceled and equipment was returnedI had to contact an attorney in April regarding Sunrise collection agency coming after me for $that is not my responsibilityAfter the attorney sent a letter to AT&T and the collection agency, the bill was sent to another collection agency!I currently have an active account with AT&T which makes this matter even more frustrating! When I tried to contact AT&T about this issue they informed me that the account is closed and sent to a collection agencyI'm still trying to resolve a billing issue for over a year agoIt's very frustrating contacting the call center and spending most of my time on hold just to be told that there's nothing

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I am upset and completely outraged by AT&T's billing practicesI have had AT&T wireless internet and television bundle service since approximately November 29, For months of this service bundle, I was quoted a total bill of $before taxes and feesSince November 2017, I have been an on-time payer to AT&T with very few complaints to the company
I received a "Note" in my AT&T account portal in November 2018, claiming I had until November 27, to make changes to my service package before my then-current 12-month promotional service discount expiredI promptly changed my service package on November 27, (as requested by AT&T) and during the process of making new service selections, was quoted a rate of approximately $monthly for my new service package - to include bundle

In October I submitted a complaint to the Revdex.comMy complaint was that AT&T services were charging me three times in less than daysI had called AT&T more than times trying to get this matter resolvedAT&T customer service would not assist and couldn't understand my frustration After following the complaint I was contacted from a member of AT&T, the gentleman I spoke with understood the problem and corrected it however I'm having the same issue again nowOn November I paid a bill in the amount of $then it appears again I was charged on December for $now I'm receiving another bill which is due January in the amount of $I have had AT&T services for more than years since adding DIRECTV services my bill has been wrong and incorrectI will pay you what owe but am being billed more than $in days and my services have NOT changed! This is ridiculous! I
Product_Or_Service: Apple //
Account_Number:

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We resided at XXXXX *** *** *** *** from 1/- 11/and had ATT landline, internet and cable services for the entirety of that timeframe We relocated and sold our home on Colchester on 11/8/and established new ATT service at XXXXX *** *** *** *** on 11/9/ We called and cancelled our service at the previous residence and initiated service at the new resident effective 11/9/ ATT continued billing us for the old residence in addition to billing us for the new residential address My wife and I have called every month at least one to two times and have spent approximately 10+ hours on the phone with ATT; each time we are told on the phone by a representative that the end bill date will be readjusted to 11/8/and we will receive th

TV service is trash They blocked our main local channels (NBC and FOX) going on months ago because they did not want to pay the networks for airing their shows Unfortunately, those shows include AGT and the World Series I have called and contacted them via Chat about times already and they just do not care On top of that they offered a one time credit of $for my missing channels I have the Upackage with channels most of which I do not watch at all
On top of all this they are still advertising the blocked channels in their line-ups!