AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Att sells you on a price for a year and then doubles your billThey won't let you lower your bill without cancelingI'm sure this isn't illegal because they put it in the fine print, but it should be, because between them, every internet provider has this bs, so you can't get a fair price on internet for more than a year
I'm at a loss here, because every company is the same, but this is not how good, honest businesses are runThis is how cheaters operate

Watch your bills closely! If you are a paperless customer they add services that you did not authorize and tell you "we sent you a letter" Then they double bill you in order to "credit" you for the service
I have a combined bill with AT&T and DirecTV; it is amazing how each month the bill is more I cannot wait for my phone contracts to be up so that I can change companies Maybe I won't wait

I contacted AT&T back on 5/4/regarding my billing account XXXXX XXXX At this time our bill was changed from to I spoke with a *** & *** that day that said since we had been a long time client of AT&T they would honor the price & our bill would be back to the This has never happened I called 6/19/& spoke with Sheree who saw the notes & said it would be Called again 7/6/spoke with *** for minutes assuring bills would be fixed & the price of would be honored for months for the trouble each month Called again 7/8/received verification of this from a *** I called each month because nothing was ever fixed on the bill & each month I spent at least an hour on the phone I paid what I was told but each month there was additional charges because the bills were never corrected I asked for a manager & was told it would be referred onto a billing specialist as you can never speak with the same personOn 8/6/I called &

It goes to show how horrible ATT customer support is when there are negative reviews out of The customer support is the worst i've ever experiencedI was on the phone with ATT for over hours in total to resolve my issueNo one, not even the supervisor has any idea of what they're doingEven after being on the phone with my bank they still think I haven't made a paymentEven after submitting documents and everything they still think they're rightThis is by far the worst customer service everHow about getting representatives who can communicate more efficiently

I'm not sure how AT&T maintains a good Revdex.com rating anymoreYears ago, yes, now with the combined AT&T and DirecTV that you can't actually combine, nor combine bills or statements, or have to create a new user ID and Password EVERY MONTH Then calling into the new updated friendly (sarcasm noted) customer service, they will literally transfer you to at least 2-different reps in different departments
This all started when my family and I moved from Ohio to TN All of our bills went up over $eachSo DirecTV that we paid $month for went to $145, AT&T from $to $etc
Now since the combined accounts that according them cannot actually be combined, you have to create a new login every time However if you create one, guess what?? Your other one gets wiped!!
This is beyond frustrating We have been with both DirecTV and AT&T for over 15+ years and have never had to call in or an issueNow we are leaving AT&T as a company Sad
Also, read all the comments now AT&T response? - "AT&T considers customer feedback an important tool in improving our customer service performanceWe appreciate opportunity the customer has provided to improve" - How far the mighty have fallen

September X XXXX, I called Direct Tv - customer service to inquire about a simple TV plan After going through the process they require - when it came time for my Social Security number to be added, I was told only a third party contractor can finish my order due to my address being a part of a multi-unit Apartment complex
I was given the exact number I needed to call - X-XXX-XXX-XXXX
I called and was on the phone for about a half an hourI was up-sold a tablet for that would require me to pay $a month for two years and get GB of data per month The customer service agent asked me for my Social Security number - and I baulked because she mentioned I would need to be transferred in order to complete any orders and she was only their to let me know my options After a few minutes, she said I couldn't move on until I gave the number I gave it to her and she told me I was approvedShe then put me on hold and transferred me to Direct Tv Bundling dept I was asked to

Service Type: Residential ServiceAccount: XXXXXXXXAccount: XXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I moved from the Dallas, TX area to the Austin, TX on Dec 14, I made an appointment for my internet to be installed in my "Brand New" home on Dec 17thThe tech named Curtis arrived and looked around the house, I showed him to the attic where the panel wasHe told me that he would need to drill a hole in my wallI'm in the process of unpacking my house so I wasn't able to watch him like a hawkAt one point I walked by my formal living room and noticed a hole in my wallThe first thing I noticed is that it was not on level with the electrical outlets that were on the same wall in the roomEventually he installed an ONT on the wallI was beyond shocked that this technician would drill a hole in my brand new home without consulting me firstI walked outside to see what he had done and asked

Service Type: Residential ServiceAccount: XXX-XXX-XXXX-XXXAccount: XXX-XXX-XXXX-XXXReached: XXX-XXX-XXXXExt: XXXXXDay Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In early February, I contacted AT&T regarding my home phone bill and internet being high I explained that the promotional period had ended, but that it was too much at $dollars for just those two services I asked about how I could get the bill lowered I spoke to a customer service representative named Austin on that day, and he told me he could get my bill to $45/mofor months My internet would be 50% off at $25/moand my phone would be $ He even gave me the confirmation number of ***I even told him to not promise me something he could not deliver because I had had that issue with AT&T before He assured me that was not the case The bill was $one time, and then it returned to $ I called the company to inquire, and they said there were no n

Switched lines to T-mobile, paid cellphone balances in full and received a bill for usage the next month for ATTWhy would ATT should charge for cellphone service without any active cellphone numbers? I had to call times to get service cancelledMy online account did not even work to view the billsWorst company to deal with, I'm so GLAD I switched to T-mobile

I have been calling with a dispute on my phone bill for to months today they tell me my phone will be disconnected for an plus phone bill I had blocked long distance and numbers on my phone my son went through the operator and was not told there would be a charge so he kept calling his girlfriend when I got my phone bill I called A T & T and they said they would look into adjusting my bill I have called every month I got my new bill and was told they are still working on it I was told today that if the past due bill was not paid by the 27th of this month my phone would be disconnected.I tried to make arrangements to add to my regular bill and if I got extra money could add more but they will not allow me to do that they said it had to be paid by the 27th I do not have that kind of money and they should have told me this months ago and maybe they would have let me make these payment cannot afford what they want and I was willing to pay it but they will not allow m

AT&T lures you in with promises they then renege on, leaving you to try to get ANY kind of helpful response from their customer service departmentThere is apparently no legal recourse, as signing with them means you are bound to use THEIR arbitration team to settle any disputes, and legally barred from any class action lawsuitsCheck out the visitor posts on their Facebook page - multiple allegations of fraudulent charges, and not one single report of the matter being dealt with satisfactorilyTheir "media specialists" ask you to PM them, they respond with, "we're looking into this and will respond momentarily," and that's the last you hear from themCalls to the service department are met with outright lies, and nothing is doneTry to leave? You'll be hit with massive termination feesTry to get them to fix the service or actually do what they promised? It's not happening - and you have NO legal recourseI'm not sure how this is legal, but I am sure that this company actually makes *** look good!

AT&T put is in a contract that we were unaware of, and we never signedThey told us they'd apply a credit and lower our bill to 45$ a month but didnt
On July 1st I was approached by Comcast who told me they could lower my bill and give me faster internet
I called AT&T to see if they would match Comcast and lo and behold I found out we are in a contractWe never signed anything, we don't know how AT&T put us verbally into a contract we were never aware of
On July 1st, AT&T retentions department told us they would lower our bill to 45$ a month and issue a one time 50$ credit for the inconvenience of putting us into a contract we had no idea about, even without us signing anything
Sure enough, a month later I called them on 7/to inquire about our bill and there was no record of my first phone callThis happens all too often with AT&TI would switch to another provider if I could but unfortunately comcast is not much better

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 1-08-I called att customer service to request my att dsl service be disconnected as of that dayI also requested that my automatic monthly credit card draft stopOn 2-03-my credit card was drafted for $I called att again on that day to confirm my disconnect and cancellation of auto draftsThey said that I would receive a credit in the form of a check and after several weeks I received a check from them for $Case closed so I thoughtI have no other att accounts
I received a letter from att dated April 30, for a bill of $from collection dept of att addressed att po box *** *** *** ** XXXXX

AT&T has been scamming me for months and has the worst customer service that I have ever experienced in my life They hire the most incompetent people who can't even get my name straight, then tell me that I've called the wrong number and need to call a different number, then when I ask what that different number is, they give me the exact same number that I've called them on (that was with Dwayne) I then talked to *** then *** then *** about getting my cell phone account and WiFi landline account combined They initially said that the accounts would be combined onto my cell phone account in one to two billing cycles, then confessed that all that had happened was that a work order had been placed to get the two accounts combined Well, sometimes work orders get done and sometimes they don't When I opened the account, I was told the exact same thing, that the two accounts would be combined onto my cell phone bill in one to two months, but we're coming up on months

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 6/11/I got an email from AT&T showing that they had downgraded my internet service from 100mb plan at dollars per month to a mb plan for dollars per monthAfter speaking with AT&T they stated that the service "was not available in my area." This service was purchased as part of a bundle of TV, internet, and phone and included a dollar monthly discount on my internet for as long as I had my serviceThis discount was removed and AT&T refused to give it backAT&T also refused to allow me to cancel my service without penalty even though they claim part of my service is no longer availableKeep in mind I have had this not available speed for over a year and had always gotten the speed I was paying forSo they are able to deliver the serviceAfter speaking with many people at AT

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Offered a deal to sign contract for years and get a Samsung TabletWe also bought two new phones (Samsung Galaxy S8+) on the account that we have had since Actually back as far as if you count the company that was bought out
Received the phones no problemKept saying issues with the orderAfter spending 3+ hours on the phone at different times trying to resolve this, they call and want to verify SS number and run a credit checkBasic run-around until you get tired of it;We canceled the order and are shopping for other servicesbut wait! Didn't we just sign a two year contract? Baited and switchedBy the way, we had lines on this account earlier and dropped one, now just trying to add it back for the tablet

Just moved from The Lowcountry of SC to the upstate just received a bill for dollars for the move I had no outstanding bills due This company advertises low bills but continually promise one thing & then slams the consumer Their word is definitely not their bond !!!!!!!!!!!!!!! stars for this abomination of a company No ATT/Direct TV

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I received bills in this month .I have pay may $204.19.I get a second bill say I have to pay &may 30, bills in one month.I also would have to pay again June the .I spoke to peoples in bill that say that the bill is right I toll them how can it be right when I have not add anything to my sevices I have the bundled .could you please help I a in a
contrast for a year and month
Product_Or_Service: Dec 27,
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: XXXXXDay Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had a technician show up to my home on December 16th stating he could install the modem inside the home but there was work to be done outside the home and by the time I return to the home the following day I should have service up and goingAfter several days went by with no service and no type of Correspondence or communication from AT&T I begin to reach out to them to find out what the resolution to this was going to beI received an email on December 20th stating that my install date was going to be January 4thToday January 4th I spoke to a customer service representative that stated I would be getting another email to inform me why they could not install my serviceI've asked them on numerous occasions that if this was something they could not do please let me know so that

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1when I signed up with at&t for a two year agreement from a solicitor that came to my house said that I would get a gift card from at&t and also from direct tv that they just partnered withI received my card from at&t after months of complaining, but never received the one from direct tv and I have called them about every month or two and they say they are going to send that right outI never receive anythingThis is a very bad business scam in my opinionI see they still offer a $gift card for signing up still, so how many people are getting itI'm notI just got off the phone with them and the custservice rep said that has expired now but will be put into review and will call me backI got bets on no call back and no card
Product_Or_Service: at&t bundle(phone,internet, direct tv)