AT&T

Service Type: Business ServiceAccount: XXX-XXX-XXXX-XXXAccount: XXX-XXX-XXXX-XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I sold my business and completed all necessary transferred my business to the new own on 3/29/2016, and I contact ATT to transferred my account to the new owner on the same dayI call the next day to verify the transfer and tell them to send the last bill to my houseAfter a week or so, I got a bill that charge me the usage for April, which it should already transfer to the new ownerI called and they said they suppose to remove all those chargeToday, I receive another with an early termination fee which my contract ended on 12/31/Instead of resolve the bill, I got a higher bill which I will not paid

On Feb12th I was sold a bundle package of TV/Internet/Phone for $per month only to be informed on 2/13/that the phone was unavailable
On 2/12/I was sold by "***" a bundle package for TV/Internet/Phone for $per monthI was very extensive in my questioning about the services and the phone capabilities or limitationsShe advised that it was VOIP however there was a glitch in the system preventing her from processing it on the 12th and that I would need to call back on the 13th*** also advised that I would receive installation appointment confirmation emails for the Direct TV install as well as the internet installationThe emails that I received did not indicate an install date or appointment and my credit card was charged for shipping and handling of the Direct TV equipmentOn 2/13/After making different phone calls and being transferred along with numerous chats with AT&T assistants I was able to confirm an install date for TV and InternetThen when at

I called AT&T you uverse times through out my horrible experience with themSince my data package expired my bill went up dollars from its original bill I've had for over yearsI talked to many different customer service reps and they all gave me a different storyOne of them even offered me my same deal but my bill would continue to exceed dollarsI talked to supervisors and they all really didn't care to keep my service so I had to cancel direct tv and AT&T u verse and I will be going to ***On top of all this mess their service in my area would go in and out so I am very dissapointed in what AT&T has become

For the last two months on several occasions, I been experiencing a loss of connectivity to my cable and internet
For the last two months on several occasions, I been experiencing a loss of connectivity to my cable and internetDuring each time I called tech support and they could not provide a reason nor a permanent solution to my connectivity issue

I have had huge difficulties with AT&T when I first signed up with this companyAt the very beginning when speaking to the sales agent, we were promised that our two iPhones and our Samsung Galaxy Core Prime would be available for a credit when turned in, $apieceWhen we began the process after being connected, AT&T advised us that the Galaxy Core Prime would not be available for refundWe escalated the situation and we were told that AT&T would honor the sales agents claim, to bring the Samsung phone to an AT&T storeThey refused to take it at the store, leaving me unable to get the refundSince then, we have felt AT&T owed us $but simply game up any further action besides negative word-of-mouth experience sharingNow once again, we have an issue with AT&TWe have some fees that were to be removed, however, there was a miscommunication where we thought they would fall off but we had to call and remove themTo keep service active, we have to pay $260, but when the fees

Annual Discount Promised not Given
Uverse Account

My account was canceled(transferred to a new company) on 10/but after countless call will not properly fix and keep transferring me
We transferred our services on 10/5/I called to cancel our services as soon as our installation rep left from the new companyI was told they couldn't cancel everything until our phone was ported, which was the new companies fault, but was told it would be back dated to 10/once it wasI called multiple times to check and they said to wait for the final bill for everything to process
I have made at least phone calls in regards to this matter and held at least chat sessions to try and rectify thisI am transferred from one person to another and have to give my first born just to get a supervisor on the line making me even more upset than I already amThese calls take up at least minutes to an hour of my time OR MORE!!
At this point, not only do I feel by balance should be wiped clean but I should be given some kind of compensation

refuse to sell internet, despite the immediate neighbors having it
They are the primary ISP in my area Both my immediate neighbors have DSL/uverse They refuse to provide me with internet and will only provide me with a hotspot Here is the funny business, it's more expensive and has limited date so they have zero incentive to do anything Due to the regionalized ISP (due to federal regulations) there is no competition in the area They are perfectly fine gouging customers like myself as we have nowhere else to go for high-speed internet I have also spoke with the local ATT technician that drives up and down the road He openly told me that they have open ports available but were told to not hook up any new lines of service To add to the matters, the 4g signal out here is extremely week, thus the hotspot that I have been paying $a month for, doesn't work even though I also went through the expense of putting up an external antenna
I have called these people and don

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: 7070Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We have been living in our house for years Our neighbors have internet We have called at least once every months for years for internet service, but keep being told the same thing "Someone must move and give up their line in order for us to have one? We are always being told that someone *** call us back, but they never do All we want is internet service It has been years now

Overcharged for International callsWe had agreement for cents/minute and was charged $5.00/minute
I have/had this telephone service in my name for my mother, who is years old, at her houseUntil the end of this February or beginning of March I had for my mother the Uverse Account #combining internet and phone service
About end February/beginning of March because there were dropped calls and other problems when talking on the phone, we decided to separate the internet line and the phone line hoping mom would have better service and at the same time bring the phone and answering machine closer to the kitchen and family room where mom was during the dayWhen we made this change we were told and we understood that our rates, including our international call rates, would remain about the same
Later when we went to help mother pay her bills, we were shocked to see that the international call rate was raised to $per minuteMother makes calls to her family in

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 06/28/a credit of $p/mo was placed on my Uverse account thru 06/27/ On 10/27/I received a letter stating that I was entitled to a COMPLIMENTARY UPGRADE in internet speed, from from mbp to mpb, in appreciation for my business The letter stated I would be charged the same price p/mo that I was being charged for the mbp ($60) So I checked my online Uverse account and the speed had been upgraded to mbp; however, the existing credit of $p/m thru 06/27/had not been applied I contacted AT&T to request the credit be placed back on my account and was told "there are no existing promotions on this upgrade." I explained to the AT&T rep that I was not requesting an existing promotion, I was requesting an existing credit to be re-applied Since 10/27/I have called AT&

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1We signed up for new internet/phone service to be installed on Tuesday 3/The technician came out and was wonderful, worked hard to get the install doneShe was having trouble getting signal from the outside lines, and finally determined she needed to call someone else out as the main line was fine but our signal wasn't coming throughAnother tech was brought in and assessed the lines coming from the telephone poleIt was determined those lines needed to be replaced, and we were promised that a tech would be out the next day (Wednesday 3/28) to repair the lines and we'd have service by the end of the day WednesdayBy 4:30pm on Wednesday we still hadn't seen an AT&T tech, so I called to inquire if they were coming outNo, they weren't, but the operator said she'd push the ticket through to

Service Type: Residential ServiceAccount:***Account:***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1My AT&T's bill has increased over 60% since January, and is expected to go up another 30% for the next month with no changes in level of service While I am aware of the expiration of certain promotions I signed up for as part of a two year agreement, the increase is rather excessive The prices for the programming packages have gone up also, as well as the pricing for mandatory sports packages that cannot be removed from my account The company does not offer any other options other than reducing the level of service while my bill will effectively double by next month when compared to January levels
As a customer, I expect to have more control over my bill and ask that these practices be reviewed To cancel my services, there is a $charge, which the customer revives agents use as leverag

I had my AT&T service turned off in mid May I returned all the equipment to them I have called three times and they continue to have the service as active with a growing bill (now at $378.50) I spoke to *** in July and he assured me this would be taken care of and the service was turned off This is exactly the reason I terminated service with AT&T after many, many years of service It is impossible to get a hold of someone who knows what they are doing and can follow through The woman I spoke with before *** assured me the same service - but did not follow through at all.Having these accounts handled by call centers outside the USA is doing more damage than good for business I will never have AT&T service again
Account_Number: ***

I have paid my bill on time but my television service that I pay for was turned off for no reasonI had to call twice and spend almost hours on the phone with their customer service during which they lied to me repeatedlyWhen they finally admitted that it was their fault that my service that I have paid for was turned off then they told me it could not be turned back on without a technician coming to my house and the soonest that would happen was in daysThen I tried chatting with customer service on their website and they seemed much nicer and told me they would expedite the service and have someone come out to get it back on the next morningNow it is the next day and no one has come or calledI called AT&T again and now it says my service is scheduled for Monday at a time when I will be at workI did not agree to thatI started another chat on their website and they told me the same thing and then when I said that was unacceptable they stopped responding at allI have h

I was billed for early termination fee, but I did not agree to a contract
I cancelled my internet/phone service with AT&T and I was charged $early termination feeI never agreed to a contract and was not aware I was entered into oneI called to question thisI was told that the "global resolution team" would look for any evidence of an agreementThey could not find any evidence, but would not refund my feeEvery time I call, the person says they can't help me, but they will have someone call me who canNo one has called meThis has gone on for many monthsMy AT&T account number is ***

I called in for a directv/att offer of 80/mo months, no install fee of any kind I am currently charged install fee from att for months at per month And I worry I'm seeing the price last only months

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0CRIMINALS work here who commit felony crimes, illegal wire-tapping, phone interference, harassment and malicious, willful and repeated torment After almost three years of phone interference I discovered this is the company setting up MSISDN linked international accounts to every one of my phones, my friend's phones and interfering with my parent's land-line They re-re-routed at least a dozen fraud claims I made with ATT right to their employees at VXI who delete both the notes and the fraud investigations at ATT, and they include notes in my account of things I did not say, such as indicating I was calling about a different account with area code, or that I was unreasonable, after they changed my pass code and locked me out of my phone
After almost three years I discovered their nam

Our current ISP (***) decided to go up on our rate last month and wasn't interested in keeping us around as a customer, so we decided to shop around for a new service provider I called AT&T because we had used their service prior and actually enjoyed what we had at the time (25Mbps/5Mbps) In speaking with the customer service rep, I was offered the same upload/download speed as we previously had for $40/month and decided to accept that offer of service In the same phone call, I asked him to confer with the tech department to confirm our eligibility for that speed at our current address He came back on the phone after a few minutes and said that we were eligible to receive that speed (25/5) at our address, so I told him to schedule the installation
Fast forward a week to our installation date...the technician arrives and begins setup only to tell us that the order was processed (incorrectly...) for AT&T (12Mbps/1Mbps) service I didn't give the technician a hard time, because he did all he could/was authorized to do However, after a 30+ minute phone call with the technical department, they told me that the fastest speed available at my location was 18Mbps upload speed (which of course was an "upgrade" to what we had...translation more $$) in direct conflict with what I had asked the sales rep to confirm a week earlier! It also shocked me that over the course of < years, AT&T's infrastructure has apparently gotten worse (what???) as we previously had a higher speed than we were now being offered I'm not sure if I was deliberately misinformed (AKA "lied to") just to make a sale, or if the sales and tech folks just need to get on the same page To top things off, when I asked to cancel service, I actually had to ask the cancellation POC to make sure that I wasn't going to be billed for an installation fee...really AT&T? You were going to charge me $for a service I hadn't even agreed to purchase and used for < hours unless I ask you not to? Bottom line...don't trust the story you get from the customer service/sales people AT&T's infrastructure is apparently now the laughing stock of the ISP world If only we were zoned for Google Fiber...(sigh)
Btw...we live in Huntsville, AL (~200k population), so it's not like it's the middle of nowhere...get it together AT&T, or be prepared to lose more business...you guys have a star rating for a reason

My monthly amount changed without warning, I was told I would receive a credit by an agent that I did not, & being billed for disconnected services
My bundle account with AT&T Uverse included service for my landline, broadband internet, and televisionMy account went delinquent while I was in a job transition as my monthly rate had increased without any prior warning or notification from AT&TMy attempt at securing a payment arrangement was not successful
On 6/3, while out of town for new job orientation, I attempted to access the AT&T website to pay the past due amount of approximately $in full, only to learn that while out of town, my services had been disconnectedI contacted a customer service agent in an attempt to pay the above amount and have services reinstatedI was told that services would not be reinstated unless I paid an amount of approximately $fr two months of service, but that due to receiving now warning of the rate increase, a credit of approximately