AT&T

AT&T is the WORST company I have ever dealt with! They cancelled my business line because the direct deposit that I set up when I started my service apparently was not going through, so we paid $to reinstate the service - come to find out when I looked at my bank statement, the payment was made every month!! I am on day of trying to resolve this issueI have been on the phone with them for a total of hours with no resolutionThey have given me such a run around and no one seems to have any clue what their talking aboutThey are awful and I wish I would've listened when other people told me how awful their experience was with AT&TI am writing this as I sit on hold still trying to get an answer!

agent at store told me directv service would be exactly like uverse service but they have no wireless boxes and installer was not professional at all
1st complaint involves agent at AT&T store who on 08/29/assured me switching from Uverse to Direct TV would save me money, and that I would have the same serviceAfter she reviewed our account it would only be cheaper if I canceled my home phoneI still chose to switch after she told me AT&T was putting more money into improving DirecTV and not Uverse, and that my service would be the same, including one wireless box that I have in my garageI booked an installation for the upcoming weekend, and not only was the installer NOT professional on 09/09/16, (leaving something of his or the company in every room he worked in), but he had no wireless boxes and so I could only get TVs setuphours later he actually asked me for fruit and water, but not once told me how long my contract was for or how to use any of the equipment, only th

I been an unhappy customer for more than yearsI am a year old lady so me not knowing any other option AT&'T is the only one that I knowEven though they took my money every month with a different amountI never knew why because I never made a changeUntil the company talked me in to getting internet, Direct TV and phone which I did not need nor did I know how to used itI told them that I did not wanted no internet box or installed of anything just to leave me with regular phone and charge me What ever they need it to that was a reasonable price not the $dollars they charge me every monthThe next day a Technician knock on my door because he was going to installed the internetI did not allowed him in the house I told him that I was real clear not wanting anything installed in my houseWhen the technician left I call AT&T and cancel my service for good I was very upset because they ignored me and they wanted to get away with their wayThey told me I had to return

I would have to rate this companies customer service the worst I have ever had, don't sign up with them if you have other choices
Shut off my Hot Spot Data after changing my grandfathered unlimited data plan I was grandfathered in on an unlimited data planI received a message telling me I went over the 25gb so instead of slowing me down they shut me downI spent two days on the phone calls and they decided to reset the hot spotThey then moved my unlimited plan down to a 10gb plan? then when I called they said they would move it back under the unlimitedplan and then they disconnected and they told me the back office is the only ones that could move the plan back and that could take hrs to get me back up and runningThey gave me to a supervisor that was no help and would not give me her last nameI told her that AT&T had no right to change my plan after all I pay on time and my bill was up to dateShe told me that was the best she can do and that the fine print on the contract said they had to right to do what ever they want to my plan? so two days no internet and now looking at another threeHow is going without what your paying for a standard for this company? I asked her how it was possible that they can downgrade me on the spot when I call but to correct their issue and their mistake that they cannot do thatShe was rude and told me if I wanted to move on that was my choiceI argued that I was under contract and I pay my bill on time every single month and that they had no right to do this to me, She insisted they had the right and that I would just have to sit back and waitI asked her why they moved my plan and she said she had no idea? what kind of supervisor is this? This company just does not care and more importance I feel like they broke my contract on their ownThe bottom line is they don't like I have a grandfathered unlimited plan and was hoping to switch me without my consentIf you don't like what you offer the customer then don't offer it but if you do you owe it to the customer to provide the service we are paying forAll I can say is hurry up Fiber Optic and by by AT&T mobileSo many people I know are just waiting to cancel your service is this what you want? I guess so based on this type of service

ATT asking for equipment return that is not in the agreementHere's a sequence of events:
Apr - Signed up for U-verse internet servicePurchased my own ATT Modem/Router for use with serviceATT only provided service, NOT equipment
Sep - ATT sent an email asking to return my existing modem and get a new one for NO cost and No change in termsI took the bait and returned my old one, got a new oneMay - Disconnected my service as I movedCancellation rep asked me to return the equipmentI mentioned I am not required toAsked to talk to customer supportMay 25, - Spoke to customer supportThey cannot provide me terms and conditions, which I agreed that says I need to return equipment
I feel this demand to return equipment or charge $for non-return is unjustified or not legal

Extremely Dissatified Customer
I have been a loyal customer of AT&T for yearsI was on an automatic bill pay and have experience several issues over the years with the internet and u-verse service slower internet buffering and DVR were erased xd/t At&t system issuesThere has been a significant monthly increase in billing once no longer on a contract with no explanation when my spouse asked the representativeRepresentative talk in circles and are repetitious in their communication with no resolutions renderedPoor ability to render accurate information and appear to be poorly trainedWe requested that the service be deactivated on 02/23/I received an email on 02/24/advising service activation with prorated bill of $for the 02/06/bill of $my spouse call to verify that service were in fact deactivated as requested on 02/and was advised by a representative yesThe equipment was returned to UPS on 03/06/as due date was 03/16/or a $wo

Service Type: Business ServiceAccount: XXX-XXX-XXXX XXXAccount: XXX-XXX-XXXX XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1It all started when we switched from our provider in to AT&T, when they came in to hook up their equipment they did it incorrectly, our phones lines were down an we lost business without being able to contact our customerBecause they set it up incorrectly we had to go back to our previous phone provider and pay for another month with them to have service and pay for our IT Professionals to switch it all over againA month passed by and AT&T came back out to switch it again, which again we had to pay our IT Professional to help out
During this time AT&T was charging us a monthly bill even though we were not using their serviceWe disputed the bills they sent and we asked them to reimburse us for the money spent to our vendors because they improperly set up their equipment
W

horrible customer serviceBill is always incorrecctI get charged for fees that nobody can explainThey should be held accountable for what they tell people since we have to pay for the serviceI get promised one amount and it is never the amount that my bill isAT&T is horrible!!!!!!!!!!!!!!!!!!!

I had At&t service for more than yearsI was very pleased with the quality of the products and their customer service...until they joined with DirectvFor almost a year I had to call At&t every month because my billing was wrong, my account #'s were changed, someone who was not an authorized user on my account was allowed to disconnect one of my lines and many other issuesI finally had enough of spending hours on the phone with them each time I called, only to get thw run arround, and disconnected all of my servicesI was apologized to by At&t and asked to remain a customer and how they coukd make it rightWhen I explained that there wasn't anything further I wanted from them At&t apologized again and told me they'd make sure all of my bills were taken care of and I wouldn't need to pay anything furtherHere we are months later and I have a bill from them.....sigh

Claim for damages for an underground utility line that AT&T claims we damaged when it was not our property
My husband and I purchased a farm in Clark County, KY and dug our entrance in on December 10, We called our ticket in on November 23, We did not do anything else at the farm until April Our neighbors purchased the farm beside of us around the same time and begun building an house
We received a damage for claims in August 2016, related to an underground utility line that was damaged on February 2, Claim number ***
I immediately called AT&T to inquire about this bill as we didn't hit a line when we dug in December, we would have wanted to know how they fixed a line on our property without us knowing in February, etcI talked to numerous representatives and was treated very rudelyI explained to them that I believe that they had our ticket tied to our neighbor's property and that the property in question was not our propert

I changed my cable from Uverse TV to Directv with a bundle back in September I was told by two different customer services representatives that I would be receiving a $visa rewards card They both told me that it would offset the $installation fee I was paying to have the Directv equipment installed It is now November, and I have not received my rewards card I have called multiple times, only to be sent to another person, or given a phone number to call One representative, Jared, told me on Nov 11th that my reward card should be coming in the mail any time I called again yesterday, the 28th, and was again passed around multiple times only to be told that I didn't qualify for the $reward I have been a loyal customer for plus years and am very disappointed in AT&T I was lied to about the rewards card I am more than furious and will be writing complaints wherever I can This is unacceptable from any company

I was told several times that I could still return my equipment even though it was passed the return date
A little back story to my issue I didn't return my equipment, which was totally my faultHowever I spoke with separate representatives who said that I could return them and receive credit for them this yrOne said he even got approval from his supervisorThe last person I spoke with said it would take 24hrs to get credited to my accountNow they are saying they have no record of it or that they see the notes but it can't be doneI called in maybe at the end March of this year and was initially told that I could still return their equipment and receive credit for itTime kind of got away from me so I called again at the beginning of May and received the same information and was given the UPS information to ship my equipment backAs instructed over the telephone I went to Ups, Tracking numbers *** and*** I called back to AT&T and spoke to som

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had called ***, there were a few issues I had, 1st issue was that I'm paying dollars a month I realized that they are advertising on their website thst they are offering dollars when I asked to have it priced to that I was told it wasn't a problem and it was also saved on my voice messageWhen calling back to inquire about it I was told by an employee and a manager it wasn't possible to receive the lower price after an hour of arguing I told them to cancel it.2nd is the had upgraded my internet speed and since it's a higher speed I can't streamline anything on my t.v

We have had our business' phone lines with At&t for a number of yearsLast year our charges went up drastically, as I was told we had fallen off our contract At that point I did some research and found that we could get better rates with Spectrum We switched to Spectrum in January We are continuing to get billings from At&t Three of our lines they had already sent us a refund check for before sending us another bill They took those charges off, but refuse to do so for the 4th line, as they indicate we were under a contract until March This is unsatisfactory to us, as we have been paying exhorbitant rates with At&t for our lines prior to the switch

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I established service with AT & T in April, They were the only provider in my area, so I had no other choiceHad very bad experiences with them ,before, so was reticent to do so againThat process actually went well, and I signed a year long contract; then the rent went up on my complex, so I had to move in AugustDuring that period, I had the hardest time contacting them about paying my monthly bill, and couldn't even choose my own form of password! Had broken my ankle at the same time, so fortunately had friends help me through this trying period until I got another residence
AT & T used that period to try and sell me a bundle, tried to get me to have my friends switch to them, and tried to charge me exorbitant fees to temporarily move my serviceI refused, and when I established an

I just wasted hours sitting in my apartment waiting for AT&T to hook up the internetthey never showed upthey call me a little while later to tell me they are NOT offering the internet in Kendallville, Indiana at this timeThen they told me it would be late April before the internet is available in Kendallville again because their system is overloadedWhy didn't they tell me this when I ordered the internet? Thanks a lot AT&T!!!!

terrible companyif I could I would switchcant , again the last years have been, ***Long ,hours on phone even on line chat is not recorded so no past information is passed onno notesover and over really repetitive informationNot sure what to doCompany is too big, and it is terrible, I really wish I could switch, at least hours or more a month to call ATT , what a waste, I have spent so many hours on hold or misinformation, over and over

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I'm being charged wifi usage charges within the last monthsI contacted att when I received an email that my wifi usage was at about 64% of the 100%After a lengthy discussion, the technical team suggested a new modem and asked me to follow up if I notice more overusage chargesAfter many attempts during my lunch break on hold and on the way home from work on hold I gave upTHAT'S Until tonight 1/9/I was on the phone for hours minutes with customer service reps, a sick child and still in my uniformUnacceptable! 57min.then disconnected with the billing dept 1hourminWith the technical deptPlus a brief conversation a manager1hour 41minWith the loyalty dept.then a blind transfer to technical deptAll I'm trying to do is get about in charges that I am not respo

HORRIBLE!!!!! We had the unlimited Canada Plan - AT&T suddenly dropped it and started charging us by the minute! Out bills sky-rocketed! We called times and were told it was AT&T's fault, but, they never resolved it and continued charging us! This has gone on for billings now! Then they told me I could only get a credit of $at any one time and in order to recover my $500+ overpayments, I had to keep calling back to get even the $credit!!!!?

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I began my service with At&t end of AprilThe problems began immediately! The modem they sent out was bad and had to be replacedWe didn't have service the first four daysThe service continued to be in and outWe received our bill and it was over $more than what was promised! I called five times to resolve my bill and each time they say its fixed and never was! This is a month later and even with a tech coming out and rewiring and "fixing" it, it is still not working! I've called customer service demanding to speak to a supervisor and they tell me a supervisor can not help me with this problem! I told them I wanted a refund of my payment and my service disconnected and I was put on hold and never returned back to! This is a disgrace of a company! I need someone to help me get this resolv