AT&T

We were transferred to ATL in May.We notified ATT Uverse to deactivate accton June 6.Early termination fees waived,collections called,credit impcted
In may I contacted ATT Uverse and explained we were being relocated and needed to discontinue our account as of June 6thThey were nice and said since we were being relocated they would waive early termination feeWe have had to call back additional times to go over the same exact discussion since we have movedIt got so bad a collection agency called and we paid the bill because ATT had done something and my wifes credit score was loweredUnacceptableI have been a customer for over yearsMy husband was transferred to Atlanta and all we are trying to do is close our account, repeatedly we continue to receive bills and repeatedly we have to go over the same things we discussed in May This is crazy, they have made it so hard to close our account we do not know what to do, we just wan to close our account and stop being

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I'm calling about charges on my account There were multiple PPV orders on my account I HAVE NEVER ordered pay per view in my plus years of having ATT Uverse service I called last month and was told that I had to wait till April to get the charges reversed on my account I called today and spoke with a women who acted like I was a liar and refused to make any adjustments There was also a NBA league pass on my account which I was able to remove and I was still charged $for it I demand to be refunded for the three PPV charges and the $nba league pass that got REMOVED from my account I am a single mother living Pay check to Pay checkI can not afford to be ordering $and $PPV THe woman I spoke with refused to help me, made me feel like a liar and when I demanded to sp

I am *** ** my mother-in-law,*** is years old and hard of hearing She ask me to help her find out how much it would cost to get the internet On 7/8/17, I called XXX-XXX-XXXX and spoke to *** or *** The following is a list of representatives for *** I have spoken with and the *** is still not correct I keep getting lied to
7/8/*** or *** Spoke to *** about getting internet added to phone service He told me $for both, but if we would bundle the AT&T cell phone with the landline and internet the internet and landline would be $plus taxes and she would have to do a year contract *** *** agreed that would be acceptable We set up secret code, backup phrase, etc
7/20/*** Confirmed the $39.00, said she could see the bundle pending with cell phone She said we would need to redo autopay AT&T was able to accomplish the autopay by the next bill, but not what they were charging my mother-in-law
8/2/***

AT&T has the worst customer service EVER!! I'm a property manager in Chicago, IL and I'm at my wits end with trying to resolve issues with the billing of my business accountFor over months I've been trying to get my account resolved and AT&T still can't get it rightThis is maddening, time consuming and utterly ridiculous! I don't have time to spend hours on the phone with customer service and billing reps and then they still don't fix my problemWhen my contract is up, I'm switching phone companiesI would NEVER recommend AT&T to anyoneI would not even give AT&T a 1-star rating

I have an improper install and no one will correct this improper install and service that I paid for
I hope AT&T does not treat anyone the way they have treated me
On April 22nd, we placed an order for ATT Uverse, with static ip addresses and DirecTv service We scheduled our install for May 2nd,
techs from ATT came out to do my install on May 2nd,
During my install the tech told me they would have to put my dish in my backyard on a pole I was told this was included with my install I was then told that neither tech had a pole for the install or concrete to put it in So they used a non penetrating mount with cinder blocks in my back yard I was then told that someone had to come out from diggers hotline and mark my yard I was told they had days to do that Then they would be back within days to mount the dish and bury the cable I said ok as I understand this
Around May 9th I started to migrate my equipment from Time Warner cable inte

I acquired direct tv November with a contracted charge of per month and promised internet at $per month with att when bundled Have never paid that contracted amt for the full year after many phone calls in excess of an hour each to resolve In June I moved and was told no fee for transfer but was charged hundreds which involved another several days of phone calls and days without tv to acquire refund At time of move was told fee would be for tv and Internet bot as I was downgrading from to tv's Also told would be sent a box to return unused equipment Never happened Have been paying for tv,s for months Made phone calls in November with no resolution and have called every day last days December 14, 15, and and even spoken to supervisors and am still paying for tv,s but now they have disconnected service to all but one so I cannot watch one of my sets When I say I no longer want the poor service I am told I will pay a fee for ME breachin

Since September we have had numerous outages of AT&T phone and internetIt has been very disruptive of our business I never did get any credits for such poor service
We planned on opening another shop in the airport and I called AT&T late July to set up the service to begin Aug It was to be added to our existing bill with AT&T as it was in the same building On AugI called to cancel this setup, as the lease did not work out and we decided not to open the other shop
Nobody had any records pertaining to setting up the new service, so we could not cancel it I called days in a row and still could not get help cancelling this serviceFinally I was told it was never scheduled and to not worry about it
Aug arrived and we received the modem for new service I immediately called and we were able to cancel this service
Sept bill arrived and the new phone lines were on the bill Our regular bill runs $287/mo and this new bill was $ I called and was to

Excessive Restoral Fee of $on a $bill
Hi,
This complaint is in regards to restore charges on u-verse accounts
AT&T charges a $restoral fee when service is suspended The fee is excessive
#1) My monthly bill is $36, yet even though payment is made immediately, and within minutes, on every occasion of suspension I am still charged a whopping $fee
I had read somewhere that it used to be $per service restoral fee but folks were unhappy with so many charges for multiple service so they changed it to $total Now this unfairly affects customers with a single service whose monthly bills are considerable less than the fee
I have had many many of these fees and everytime service was suspended it was paid immediately This would indicate I did not mean for it to be suspended
I have not seen an autopay option Additionally there is no way to email them and phone numbers are hard to find and you receive different information when you call and there are t

We have had AT&T since for our business.Every June/July we redo a 12mo contract.Since Since June the contract has not been processed & overpay
Every Jun/July we redo 12mo contract with AT&T It has been months & AT&T has not processed my contract rate I am supposed to pay $125+ taxFor the past 2moI have been charged $for each month $ for Jul,Aug & Sep I call every month & the representative reasures me he/she will give me credit of $ plus a rate of $ moEvery month for months I call & same thing I asked to speak to a supervisor They make me wait for hrthen still, supervisor is super busy There is nobody to speak to I work in our business & have no time to hold for hrsor less to speak to a representative every month AT& T even gave me a confirmation number ***
and a Thank for choosing AT&T booklet with the confirmation number above

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is my 2nd complaint to the Revdex.com about this same issueI have worked EVERY MONTH with AT&T to resolve this issue and it NEVER stops EVERY MONTH since September 2016, I have been charged by AT&T for DirecTV services which I no longer had since AugustEVERY MONTH I have to call AT&T and have them manually remove the charges so that I can pay for only the services I actually have (internet and landline) This last month, after hours on the phone with AT&T, they forced me to pay the bill that they knew I didn't owe, outright promising me that the DirecTV charges would be removed and I would have a credit on my accountToday, I received a late notice from AT&T that I haven't paid my bill for last month and am due to be disconnected if I don't pay I do not intend to pay charges that I do not

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is for the AT&T cable and internet service I originally signed an agree for internet and cable services for for internet and cable only My bill started to increase so I called in and asked why I had not looked at the details until the bill kept climbing I saw that AT&T added some even more for phone service which I did not authorize I do not have phones other than cell phones I never authorized this and when I called in and asked why they would only reimburse me for month and told me I authorized this charge You can go back and see that I never use the service and you will have anything signed by me that says I authorized At&t to charge me for phone service When I was offered any bundle I have always communicated back to At&t that I do not have a phone I just w

Dealing with AT&T and their partner, DirectTV has been one of the worst customer service experiences of my life
On top of SEVERAL previous issues with our account, we recently reached out for a technician to come to our apartment to transfer our serviceWe were literally just moving floors down within the same apartment complex, but they messed up the appointment timesThe first two times, they said that they had an appointment scheduled for us and in fact, had failed to schedule it properly, so they didn't show upThe 3rd appointment that we had the technician came early and, as anyone with a job knows, this doesn't workUpon speaking with the technician I was asked if I was available "now"I said no and that I would be available at the scheduled time and he said, "Okay, we will keep the scheduled time then." The scheduled time window passed and I called in to find that he had cancelled my original scheduled time and that they were no longer coming outSo, I had taken time off of work to sit at my house and wait for another no-show
Finally, on the 4th time, a technician came to the home and we discovered at that point that DirectTV was not allowed within our buildingWe had to get on the phone with another representative for them to try to charge us $for cancellation and then $for installation of the internetThe technician said that there was no way that we should have to pay that and told us that he would disposition so that it showed that our apartment would not allow the service so that we would not have to payWe also could not get our internet set up because the representative claimed that we could not cancel the DirectTV separately and that we had to cancel everything
I then called in to be sure the DirectTV was cancelled and to determine how we could set up our internet ourselvesOf course, we cannot continue to take more hours out of our day to take off work and sit around waiting on a technicianUpon calling I discovered that we could in fact cancel just the DirectTV, and we didI then got transferred to AT&T to set up the internetThis process took about minutes for me to get nowhere due to the fact he could not set up an appointment, nor could he help me with my account
After all of this, we were offered a $credit towards our accountA $credit does not cover the hours spent away from work nor does it cover the hours spent unable to do work from home or the contract days without the internet and tvThere is no reason that this process should be this difficult and there is no reason that nobody at this company, including management that we've spoken with, are unable to fix the situationWe are still without internet and tv and they have been no helpThe friendliest and most helpful person thus far was the technician that came out and even he was unable to do anything for us because of the representatives
I would not recommend anyone use AT&T or DirectTVThey're inefficient and disorganized and it appears that they don't adequately train any of their employees

AT&T advised me DIRECTV was a better option with lowering my bill and serviceUnfortunately, it was a nightmare getting setup
I called regarding lowering my billA representative advised me that DIRECTV is a good optionMy service installation appointment was setup for Sept 10th from 12pm - 4pmA technician showed up at approximately 320pm only to tell me that he could not install the serviceI called AT&T immediately and sat on the phone for an hourA supervisor guaranteed me an technician could come out the following Thurs, Sept after to accommodate my setupI called in to confirm on Tuesday, Sept 13th to confirm my 2nd install dateOnly for an agent to tell me that time wasn't available and never confirmedEither way my bill is still too high and my service wasn't setup

My mom was killed in a car accident on Oct I was left in my grief to handle her affairsI had no problem closing accounts anywhere else but AT&TShe has 3g service on an iPad that is non functioning, and they refuse to stop billing her! I called customer service, they say they can't close the account, I go to an AT&T store with her DEATH CERTIFICATE and they say so sorry but we can't help youThis is unbelievable!! They keep taking a month out of her account! Rip off! Just keep on collecting a dead woman's money like the corporate thieves you are!

Every since I bundle with att and direct tv My bill hasn't been right
Every since June Att are saying I'm beyondWhen I ask them what I need to pay to get caught upI pay it Then next month I still owe more moneyThere are all saying different thingsAnd Att is taking more money every monthJune I ask direct tv to take off a cable bookI didn't return it on time so they put it on my billThen I returned it they say they took it off But I had a late fee They turn off my cable with another late fee I ask what I need to do they said pay a certain amountI In July I was under investigation by them I didn't pay next month I paid doubleThey said I was caught up Next month they said something differentI know all calls are recorded

It is a*** but let me just paste the email I tried to send them but was refused a complaint email address ..I cannot begin to tell you how completely frustrated I am at how your call center tosses and transfers calls rather than dealing with themThis is the second major issue that I have had with ATT since ATT joining with Dish as if to force my had to get Dish or go somewhere elseIf this does not resolve it I imagine the better business burrow canFirston 6/i did a chat to get a new promo, I was told no tech was needed (order ) , later I get an email telling me I have an appointment on 6/12, I called on 6/only to be told it was a "self install" Second I get another notice of the appointment on 6/so on 6/i did another chat at was told a tech did need to come confined the promo was right changed appt to 6/2-4pm (order number ) same order number as u see .....Third I get a text on 6/(before 2-my orig appointment) saying att mis

I gave star because there is no option for starsWhile stringing new fiber cable behind my house, the AT&T guys left a gate open allowing two of my dogs to escapeOne came back shortlyThe other is still lostThis was witnessed by a neighborThis dog was from champion lines and quite expensive, not to mention the utter heartbreak we are now sufferingAT&T can expect a lawsuit if she is not recovered soon

Direct TV charge customer without its authorizationThat is the reason I cancel auto pay and cancel the serviceCustomer service says on ething but the bill says another

AT & T Customer Service and Billing Department are absolutely horribleI had cancelled my service with UVerse and instead of just cancelling TV/Internet service only, they cancelled my cell phone as wellNow, I cannot get them to reverse it without having to pay the entire balance dueThis is more than an inconvenience, this is a complete shamI had paid my bill on time for all of the years that I was with AT & T and now they refuse to even consider reversing the cancellationNot only that, but now I am in the rears with them over $This company is complete messThey don't even know how to keep their customers when they have been the ones that made the mistakeThey won't work with meThey have chosen to refuse to resolve the issue in the customers favor to keep their businessI strongly recommend you look at another wireless service before you consider AT & T

Never recived the reward card that was promised when I signed up for service
I signed a contract with at&t uverse internet bundled with direct TV two months agoWhen signing up I was promised a $reward card and I have never recived itI have called twice now and have been given the run around both timesThe first time I was told it would be recived in weeksI was tracking it on the at&t rewards center web site and it wasn't mailed so I called the second time only to be told it would be mailed on the 18thI tracked it again and it now says the 25thNeedles to say I will never recommend this company to anyone and I will soon be cancelling my services