AT&T

AT&T advertises a bundle package with Direct TV, internet and telephone for $ I opted for a TV upgrade to 'Choice' for an additional $10/mo This involves a year contract I spoke to agents prior to signing up They claim all conversations are recorded All agents confirmed that the bundle price included ALL fees I specifically asked about any equipment fees and was told there would be none I asked what my final monthly bill would be with all taxes and fees I was told there were no other fees and with tax the bill would be $106/moI did not receive a bill for months but paid over the phone knowing it would be overdue When I finally got a written bill, there was no bundle rate, but individual charges for TV, phone and internet totaling $for the 1st mo, $for the 2nd month, and $for the third month I discussed this with ATT agent and supervisors "***" and "***" They say my package is $plus $equipment charges I received no satisfact

Issues with account since December Not willing to work with the customers
Since I have open my account with att for internet I have had issues with how I was billedYou have the option in the beginning to make payments for the installment and for the equipmentWhen you sign up you have the choice to select they payment s for bills or to have it on your first billI selected to make paymentsI was charged the whole thing and had to pay it because they would not fix itAfter I called to speak to many customer service reps and they would just try to sell me another package and pass me around agent to agentI asked to receive a call back from a supervisor and I was would told I would the next day and never didI had to call again and they said the same thing it was not until I filled out a surveyThat the issue was addressed and it was kinda fixedI would say as a person who also works in customer service with unhappy people and escalated issues a band aide was used for

Hello, first I like to start by saying so dissappointed I order direct tv and internet over phone I spoke to women asking her what channels I get for 99$ package So I ordered it They never changed interest to higher speed But she told me no installing fee So they had to come back and change
Internet I originally had att universe and the internet I was charged 99$ installation fee I added cell phones before I got first bill I went to a att store and they told me or *** that my total bill would be 310$ That my free iPhone would come off and we would get credit in months we'll it's now February and I've been calling over and over Tried to call *** but of course he doesn't work at that store anymore The manager *** said he couldn't help only *** We'll supposedly he left messages but never did I talked to *** he gave me credit But iPhone is on again this bill SoNot only did I have problems but my father had problems too I feel like

ATT has over billed us $when we switched to their new fiber optic internet They actually calculated this amount and said they owed it to us Since July 2018, I have called every month trying to get an answer why they won't give us our refund They keep saying the check is being processed, yet they WILL NOT send us our money I called again on December 27, 2018, and was told a supervisor would call me back when she got off the phone Guess it's a long conversation since I am still awaiting the call back
Their customer service is terrible, and each time I call I am transferred numerous times and end up on the phone for at least an hour...with no resolution
I am trying to determine my next step for recovering the overpayment

My mother entered a nursing home recently and needs a bedside phone She is impoverished and on social security, medicare, Medicaid, etc She is also disabled with dementia and rheumatoid arthritis I requested to establish phone service for her that would facilitate incoming calls, a local call weekly to my handicapped sister and a long distance call monthly to me (she is in Wisconsin and I am in NY) The cheapest rate they would offer was $70/month and I stressed I wanted no premium services like call waiting The rep assured me that we as cheap as they could offer for a landline with these specifications The nursing home only permits AT&T landlines, so they have me over a barrel I put the phone in my name because otherwise they wanted me to fax power of attorney and that would delay the process further I completed the order, and said I would report this to the various regulators overseeing AT&T Suddenly the rep was able to "discount" things down to $the first month and $in subsequent months by using a $5.99/month long distance option that has me paying per minute on long distance Amazing the rep couldn't know this other arrangement was an option at the start of the call (before my warning of contacting regulators) Then after all of that, he tells me that there is a separate number if call regarding a Lifeline option after the phone is active This other option might get my mom "credits" due to her situation Again, why this was not disclosed up front is unethical Then the rep tried to sell me services like internet for my home I explained (calmly) that I would never buy services from AT&T unless I had to given how this representative and AT&T exploits people He tried to get me to answer a satisfaction survey and I calmly explained that his inability to know and communicate at the beginning what my Mom's options truly were would prohibit me from ever describing myself as satisfied with his "service" or AT&T's

at&t has done several cancellations on setting up and regaining my previous phone number,they convinced me getting a temporary number while my actual business phone was in process to get set up as a business account for better serviceMy phone number has not been regained since, a week later to be exact,rescheduling after rescheduleif for some reason my number is not regained, I will loose all my investements on business business cards and street signsi have two accounts with this company but with this issue ocurring and bad service, I will terminate all my accounts and will never open anything with at&t

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1The connection speed keeps slowing down substantially inhibiting me or my fiance from being productiveThis problem was "fixed" three weeks ago when a tech replaced the gateway and there was also work done on the main lines at the box because there was supposedly an issue thereThe problem hasn't been resolved and it's affecting work
Product_Or_Service: Uverse

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I initially called in on 3/because our price was going up drastically at the one year mark I was told to call back on 3/as we were going to be moving and that they could give us the best rate at that time When I called back on that date, I was told that they could keep our 24mb internet at the new address and that our rate would only be $per month and that half of the cancellation fee for DirecTV would be waived because we were getting DirecTV NOW I was happy with that They told me to call after we moved to actually cancel the DirecTV service I called last week and was told that they could not waive any part of the cancellation fee and that there would be a $installation fee for the service at the new addressAfter being on hold for a long time, they finally agreed to waive 1/

Phone Installment Plan was quoted at one price and written contract was higher that original quoted amount
Hello,
I called AT&T on Thursday 9/21/and spoke with a very helpful representative by the name of *** I explained to her that my business needed me to port in my current phone# *** to our business account but that I wished to remain an AT&T customer and would need to add a line She was able to help me order a Samsung Galaxy Notewith a new phone#:*** As her and I spoke she explained to me that the activation fee would be waived and that a credit check would not be required since I've been a long time customer, almost 20yrs, and have excellent credit with AT&T She then explained my terms and conditions and stated that the installments for the plan would total $per month, she also quoted me for another plan that was cheaper but had more months of installments I verbally agreed to terms and conditions as she stated them to me over the phone o

They are overcharging me They charging me twice in the same month I paid the first bill Then sent a second billMy services have not changed I think someone is getting into my account and over charging me

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On Friday July 8th place a call around lunch that we had one phone line with no dial tone *** came out around 4: He was able to fix the phone line but in the process our internet stopped working After he was done he called to verify the phone line was fixed and I told him it was but our internet was still not working(about 5:20) He told me that he had to unplug it to fix to phone line and that it was plugged back in and should cycle on in 5-minutes He did not return to our office or stick around to verify that it was working I did stay just to make sure it came back which it did not I called ATT and spoke to *** *** He did attempt to get ahold of someone to send a technician back out but was unable to do so He told me the earliest it could

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Contact ATT this evening about issue concerning internet services not working since at Least fridaySpoke with representative who said that she noticed something had been disabled on account and she enabled itDevices still won't connectAsked for credit for lack of service for past few daysWouldn't give creditThis means ATT is charging for a service they are not providingAsked for supervisorTold supervisor was busy and would have to cal backI informed them I would waitThen told supervisor would return callHad to wait minutes for return callAsked for supervisor to please call House line phoneHowever supervisor called mobile phone insteadCould not assist and said would transfer to technical supportWas placed on hold for minutes and then became disconnectedStill

My family and I have been with AT&T for several years, the account was in my Mother-in-law's name, She passed in OctoberMy Husband and I have paid the bill for many yearsI called in 11/ to let them know She had passed, rep told me I had days to transfer billingA week later, 12/5, our service was suspendedI called in and since I was told the wrong information, they reinstated our service and gave us until 12/to go to a store and get this figured outI went to our local AT&T store on 12/6, talked to a rep, got a plan of action and was given until 12/to get our next plan phones paid off, $mind you, so we could transfer, which I think is ridiculous!! ON 12/7, our services were suspended againI called 611, spoke with an agent, explained what was going on and He said they shouldn't have done that since we have an agreement and He reinstated our serviceAgain, suspended on 12/12! I cant call So I head to our local store, again, the same rep calls in and the AT&T agent says there is nothing in the notes about giving us until 12/31!! Seriously?? They will not reinstate our services!! This is our only way of communication since AT&T refuses to put new lines in to our house so we can get internet! MY FIL is in another state, ill and has no way to call His family!! This is absolutely unfair and just plain wrongSo, here I sit in the library trying to figure out what to do!! Thanks AT&T!!!

I signed up months ago with AT&T for a bundle package to include: Home phone, internet, and Direct TV services This was to be for months I called to get my service moved because I am relocating When I called, they stated that they do not offer phone or internet service in my new area, therefore I am breaking the contract and would have to pay a $cancelation fee I do not believe this to be fair, as they do not offer the service in my new location It's not as if I just wanted to cancel service I asked about just keeping the Direct TV services and they stated that because I was not going to be "bundling" services with them, that I would no longer get a discount, and my service cost would now double in price I no longer want to do business with them and just want them to waive the cancelation fee As I did not have a choice and was not trying to cancel service, but rather they do not offer services
Product_Or_Service: Phone, Internet, Direct TV (cable)
Account_N

I was very upset with ATT customer retention department I was calling to asked to reduce the plan so I can save the money on my cell phone The customer Rep offer me unlimited data, talk, text in North America I asking her to make sure that when I travel to canada I can used the same as in the united states right? she said absolutely no worry plan when I travel to canada or mexico just like I am in the States I was so happy finally ATT have the same plan as Tmobile and I do not need to switch company So when I travel to canada only days and I received a text message saying that I had used 90% of my data and if I used over I will have to pay extra $ So when I came back to the Stated I called ATT and I was on the phone with them for almost hours long one person transfer to another person and I keep have to repeat and explain all over and over again But in the end they told me that they all responsible making a mistake saying it but the plan is the plan nothing they can do and I have to be full responsible to pay for the bill and nothing they can do about it So they make a mistake and lie to you but you have to pay the bill no matter what What kind of company is that, that is calling like cheating on the client and lie to the client no matter what just lie to get the business and I told them I like to cancel the service and payoff my phone they told me that if I payoff the phone plus penalty will be come out over $to pay in full to payoff what a rip off company and cheating Customer are so terrible and they do not take full responsible for what they lie to the customer and they do not care that why all our job bring over sea because of those people working not responsible and the company training no good Big company monopoly does not care what the customer and losing one customer is no big deal with them

A myriad of issues mainly initially getting promised service but then a drop in quality (slower speeds, upgraded to top speed and Not getting it except on few very few occasions, and, downloading disrupts my U-Verse TV ConstantlyMy bill is $ -to over $ a monthCalled and canceled land line - bill remained the same! Other fees went upCharged for movie (I have Never ordered a movie thru themMANY Many phone calls, for Autopay, billing errors, poor service, Always promised 'it's fixws, next month same thing! Over and over and over, the runaroundAT&T tech showed me in his AT^T tablet where DL Speed was set at Mb instead of MB - I have been paying for ($ 60/Month for many months and Not getting itFraud, breach of contract - very ready to retain an attorney
Product_Or_Service: AT&T U-Verse
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We ordered AT&T/Direct TV in late August, early September My Direct TV was ordered on August 31, and I received a Direct TV Account # AT&T then sent me a Customer Service Summary stating our Direct TV service would start on 09/11/and I received a different and second account number from AT&T AT&T acquired Direct TV in and what has happened is their are two different accounts between the two companies and when I cancelled my service in September with AT&T/Direct TV, they kept invoicing me for services under AT&T I tried to clear this up last year and thought it was resolved when I received a zeroed out balance from Direct TV in December for $ They picked up the equipment back in September also I keep getting bills from AT&T for the balance due yet I have documentatio

I have received my current bill from AT&T UVerse and I have been overcharged for a late fee ($9) and restore fee ($49)I should not have been charged these fees and want them removed from my billing statement

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : Beginning with my bill due on May 12, 2017, AT&T informed me that I had removed the bundle I had with DirecTV and their company, and increased my charges from $to $I called AT&T on May 1, I was then advised by a customer service rep, Sedena, that the bundle was removed in error and she would credit my account by $ This action was supposedly per Sedena's supervisor and the charges were changed effective April 5, The amount I should be paying is $ The following month, June, I was charged late fees of $from the previous month Plus $for my Internet service for a total of $ In July, the next bill was for $ After each of these overages, I have contacted AT&T and I have been on hold for over two hours The next billing cycle, due August

We signed up for services (with Direct TV for cable) for a specific package priceNow they are charging us an additional $and refuse to correct
We signed up for services (with Direct TV for cable) for a specific package priceWhen the At&t installation guy came, he realized the at&t did not have the work order for the home phone and he called them, telling them that he is looking at my original contract and that I indeed sign up for all three servicesAt&t told him I had to cal them and schedule a separate installationI did, and a week later, we had a home phoneHere comes the bill, which all of the sudden has additional $to charge us for the phone installationI called At&t immediately to dispute the chargeI explained to them the situationLike a computer they are telling me "these are sustainable charges" and refuse to reverse the chargeWhen I offer to fax/email/mail them my original contract with all the charges I agreed to, they tell me they are not allowed