AT&T

*** has been heavily advertising their THANKS rewards program for some timeThis program includes "Ticket Twosdays" where you buy a movie ticket and get one free through their website
My account shows I am eligible for this program as a u-verse customerIt specifically states it when I checkI have only been able to use this once, when I should be able to redeem weeklyWhen I go to https://tickettwosdays.att.com/ and log in to redeem, I am given a 'page not found" errorthis happens regardless of how I access the site
After contact customer service through chat, I was sent to phone, then automated system, then IT department, all who had zero knowledge of the rewards program (or even what a page not found error was!) and basically said they could not help me
I believe att is falsely advertising this program and has no intentions of fulfilling to u-verse customers as it was advertisedI have read the complaints in their forums and none have been responded toI beli

Horrible!!!! Had them come out to the house three times to do an upgradeEach time they swore up and down that everything was in place to do upgrade and each time they were wrongCustomer service people are rude and cluelessDon't believe anything they tell youBilling has been wrong from day oneI don't know how they stay in business

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was told that I would get a $and a $gift card for my servicesI was just told today March 31, that they gift cards where waiting for meI tried to claim them today but was told that they expired in DecemberAT&T said that they sent me a letter in October letting me know that I could claim them but I never received a letter about my gift cardsThey just told me about them today and now they will not let me have my $gift card and my $gift cardThey are keeping them because I didnt claim them in timeI dont understand how they can keep money that is not theirs
Account_Number: XXXXXXXXX

ATT Business- received a charge for 330$ for early termination of phone line Line terminated as the first bill was not the same as what I was quoted An early termination notice was not discussed when the account was set up They say it is sent out in the fine print of an email I would highly recommend you consider another provider as ATT has dishonest sales tactics and poor customer service

We were costumers for several years but decided to cancel the plan on 10/19/There were lines on the account and one of the accounts purchased an att *** on 10/08/When we cancelled the plan, we were told that as long as the phone was retuned to a store on or before 10/21/16, the phone would not be chargedMy sister tried to return the phone to different locations and was sent to other locations in Orlando, at the last location she was told the only the account holder, myself, could return the phoneI took the phone on 10/21/16, to store but was told we both had to be present, myself and my sister, this was the last dayMy wife called ATT, they told her that as long as the phone as dropped off that day before 5:00pm at a *** there would be no chargeThe following week we logged in to the account and the phone charge, since then we called times, and was always told not to worry there would be no chargeWe requested auto payment to be removedToday, 11/14/16, I logged in and there was a charge for $for the phoneI called and was told the phone was received on 11/9/but unable to process a refundATT is stealing $708.82, left me on overdraft and my bank is also charging $in overdraft feesI need my money back ASAP, I have no money left! no one can give me answers!
We cancelled the plan because each month att was overcharging us, having to call each month to dispute charges, being on the phone for over hr and always being transferred to different people with no solutionUntil we got tired and moved to ***
PLEASE HELP!

At&t is by far thee worst EVERi've had my cable and WiFi for about months now and this month my bill was almost dollars which is outrageous for cable and WiFi so I called and the lady said the charges so fast I kept repeating and some of the charges where things i've never heard of so then when bill time came around for that dollar bill I was a work and got a call from my son the cable was off so I call at&t to get a payment arrangements and the only thing the lady repeated times was no you cant make arrangements you HAVE TO PAY THE like I may have disliked time Warner aka spectrum but at least they didn't make a customer feel *** for needing a payment arrangement for a dollar cable bill I really don't wanna pay and is not worthAT&T been ripping people off for years but now technology is coming in they better start treating their customers like people and not a pay day because all a person needs now a days is WiFi HELLO AT&T WE DO HAVE FIRE STICKS NOWi loved my services and don't want to leave but this was by fat thee worst experience I have ever endured in my whole life thank you AT&t

I signfor Fixed Wireless internet service from AT&T, and it was installed on December 20, The service worked for a day or so, and then it stopped workingI called support, they ran a test, and then said a technician needed to repair connectivityA few days later, a technician arrived and before even looking at the equipment, he said he didn't have the training to do the repairHe left minutes later and said someone would call me to set up another technician to come outA few weeks went by, nobody calledI contacted AT&T, they ran another test remotely, and said a technician needed to come install a new modem/router because they had a newer, better modelFew days later, a technician came to the house, did not install a new modem/router, and told my representative that the internet was workingI went to the property later that day, and it was not workingI called AT&T, spent an hour on the phone while a representative continually kept placing me on holdLater that

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up for a month contract at $per month starting May for Directv & Internet through AT&TMy first bill came combined at $132+I paid itSecond bill(s) came separately from DTV and ATT this time for $(ATT) and $(DTV) total $I was confused as I was expecting bill so I called themI was told they would have to combine them and only ATT could do it and it would take billing cycles to complete and it would reflect an (either $discount or 10% discount) which would bring it down to our agreed price once the bills are combinedNow received Septembers bills"SEPARATELY" againCalled againNow being told it will take another billing cycles to completeThis is unacceptable as the separate bills come to $per month and I am paying over $a month more than w

AT&T made a horrible business decision when they purchased Direct TVTheir customer service of disabled veterans is atrociousDirect TV forces you to renegotiate your package and then locks you into a 24mth contract that they will not let you out of when you are required to move cross countryTheir decision has lost a loyal customer along with a customer who was about to purchase a AT&T home bundle with three wireless linesThe parent company should do a better job of monitoring this subsidiaryNot only have you lost a lifelong customer but you have also lost a shareholder

I signed up for the combined plan that states it costs $a month , activation fee waived and includes genie receiver and wireless receivers
I did not get one of my wireless receivers, was charged an activation fee, still being charged twice - one for $+ $for each of the lines Then a separate bill for Directv
I called customer service who told me they would send out the third receiver, credit my activation fee and would escalate to check on the chargesNever got a call backCalled again and was told there was no way to add the receiver to the order and I would have to pay another $for it and the other issues would be escalatedCalled again and it was still under reviewA month later I haven't had a response
Product_Or_Service: Apple /6S plus/Directv and AT&T unlimited plus
Account_Number: ***

I called to cancel my AT&T U-Verse service on January 4, I am still being billed for this service despite following AT&T's instructions
I called on January 4, to cancel my internet serviceI was given instructions to take the equipment to any AT&T store and they would cancel the serviceI took the equipment to the AT&T store in Paddock Shops in LouisvilleI was told that AT&T had misinformed me about the procedure and that I was to take the equipment to any UPS store and give them my AT&T account numberThe equipment would be shipped to AT&T and once received my account would be closedI went across the street to the UPS store in Avish Gardens shopping plaza and the equipment was turned over and shipped to AT&T at that timeI received confirmation of receipt of that equipment but am still being billed for the serviceI called AT&T to inquire, but hold times were in excess of minutesI requested a call-back during a designated time and never heard from AT&TI ma

AT&T contacted me about switching my internet and business phones from my existing provider and offered me what I thought was a good deal
After cancelling the installation 2-times because of technical issues, they installed service and the internet did not work I told technician that if he could not get internet to work that I wanted to cancel installation After numerous call no one could solve the problem They transferred my phones from my old provider and they did not work for a week Finally they were able to sort of fix the phone problem but I still had a lot of clients tell me they could not get through to the office They were never able to get internet to work so I had to keep old provider, they told me it was not their problem and that I needed to hire IT guy to get internet working!
After mo of service they were not able to fix my issues with my phones nor the internet, so I asked to switch back to my old provider, I was told it would take a few weeks In the meantime I am paying Comcast for Internet and cable and ATT, since they have my phone lines
They disconnected my service, that never worked right, because I did not pay bill on time Even thought my service never worked, I still payed them but they disconnected my service and left me with no phones in a dental office
My ATT internet is not working so I have to pay Comcast, my old provider, to use internet
This has to be one of the worst customer services I have ever seen! They do not care if their service work or not, all they care about is taking your money I will definitely recommend going somewhere else if you need business service!

The AT&T store rep set me up with a business account instead of a personal accountI only asked for and agreed to a personal accountThe store rep appaered to have accidentally download all of her contacts onto my new phone which I later had to delete by I gave them all my personal information for their buy get phone special then their computers in the store went down and I was stuck there for hours waitingThey said they were unable to cancel what had been startedThe Buy 1, get phone special was never applied to my phoneI also purchased their Ipads on a special at the time which I understood that I was purchasing out right and would be mine to keepI was shocked when I received my first bill and found that I was still paying per monthWhen I called to clarify, they said I had to purchase this service from them for years! The first bill came which was estimated at per month by the store was per monthWhen I paid it late due to it being so much higher than I expected, I lost the ability to earn the buy get serviceI was never informed verbally or in writing that this could occurMy phone never worked correctly and I called customer service to have it replaced many times over the course of a yearI was always given trouble shooting but they refused to honor their replacement policyAfter my year warranty ended, I am now paying a high deductible to have the phone replacedI never knew that working with a cell phone company could be such a nightmareI will be switching to another cell phone company but still have to pay for I phone 7's at $each(Which I had signed up to pay for half of) I have actually been brought to tears by my experience with this companyCustomer service is often rude, difficult to understand and will hang up on you before all needs have been addressed

I spoke with ATT regarding an increase in fee in January All notes were added to the account to lower the fee for the last month and waive the cancel fee I called on 2/to cancel DirecTv and internet On 2/23, I was billed $and followed up with a call to DirectTv I was told my account was cancelled and I would get a refund in the mail in days On 3/31, I was billed $for internet and told I was also responsible for the $cancel fee I later received a letter in the mail stating if I didnt pay the $in business days I would be sent to collections I just received a letter waiving the $220, however I have yet to receive the $200+ I was over billed I need a check for the last bills I am not accountable for
Product_Or_Service: ATT direct tv and internew

I recently called in to have my mother's services transferred to a new location My mother's phone number is XXX-XXX-XXXX and her previous address was *** *** *** *** ** XXXXX and moving to *** *** Park *** ** XXXXX I am buying my mother a new house because she is elderly and we have to move her to a ranch home Her previous home was too much for her after suffering strokes and being hospitalized times in less than a year I was told by AT&T that my mother's account was closed and I would have to apply for new service in my name Believing the agent, I provided them with my social security number and answered other pertinent information for the new account The next day I received several emails stating my account was not completed After talking to several agents I was asked more personal information Confused, I received another call from someone telling me this was all a mistake and I never should have been asked for my information for a new ac

Service Type: Residential ServiceAccount: XXX-XXqX-XXXX XXX XAccount: XXX-XXqX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Our home and wireless was on combined billingWhen our home phone was discontinued\decombined (that's what they called it) they continued to bill us thru our home phone account and our wireless account for the same month period, therefore causing us to be double billedWhen trying to resolve this issue the two divisions would not work together in order to see the double billing issue Both divisions said we owed money They disconnected our cell phones twice, while depending who we talked to said it shouldn't have happened but in turn our account was sent to the collection department risking our excellent credit ratingI ended up overpaying the home phone account in order to keep them from ruining our credit We were also charged disconnection fees totaling $and a

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I ordered my home telephone disconnected before the new billing date came out for AugustThey told me to call back on August 3rd to make sure it was disconnectedThey had not disconnected and informed me that it would be disconnected by the 4thIt was not disconnected until August after I complainedAlso on the 3rd they offered me a new contract with their Direct TV and InternetThey said a tech would be at my house on 4th and no one showed upI called and they told me it was cancelled but no reason givenThey rescheduled for Saturday the 11th and again no one showed upI called again and talked to JUAN a supervisor who told me the equipment was suppose to be sent to me and I install itNo one ever informed me of thisHe said he was cancelling everything and that he was going to reorde

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I recently got a bill from ATT It looks like the price of my internet has gone up Has quality of internet gone up? No! There were also charges for late fees on the current bill I think this is ridiculous They should be happy I send them any money at all If this is not resolved I am changing internet providers There is no reason for ATT to be charging anyone late fees

My business got a letter stating my service contract term will end soonI called the numberAfter minutes of hold music, I got a person who asked me yes or no, would I like to hear about more products and servicesI said I just want to renew my service contract and see if I could lower my billShe told me to say yes or no, so I said noShe gave me the price to renewI told her it was expensive for a fax line we use a few times a month, can I get a better planI guess because I said no, she could not help meShe told me to call the phone number for plans on my phone billSo I didA computer voice told me he understood full sentences and asked me what I neededI said I needed to talk to somebody about my plan and serviceAfter repeating that times, he told me to holdIt has been over minutes, and I've hung up because I have work to do and I've kept this line tied up for a very long time with absolutely nothing accomplishedI have locations and a home with phone services, and a business package with cell phonesI HATE dealing with AT&T, and would love to find a better optionWhy don't you want to talk to me? Why did you send me a letter asking me to call about my "contract" and not help me? Did I say the wrong thing unknowingly, or will you only help me if I listen to your offers for iPads and cell service I already have and internet services I don't want?

AT&T applied a credit to my account at sign up for the duration of my service The credit is never applied, I have to call every month without change
I was issued a discount when I signed up for service I am happy with the discount and I feel that it is fair This expires yearly and I was told I needed to call in to have it reapplied I spoke to someone thru chat who had the discount approved, Craig, and he made a note on my account and gave instructions for me to call in to have the discount applied I called in, the discount was applied and I was told that I would be credited the difference in my discounted price and the higher priced that I had paid as the promo expired As I went to pay my bill in April, the promo is not applied, there are no credits and the rep I contacted is unable to find any notes on my account AT&T is completely unable to cooperate, they never follow thru, and you must call every month to ensure they do not bill you for more than you are supposed to