AT&T

This is not the first time I have found AT&T's business practice to be unethicalBut I'll stick to the present situationA little over a year ago (July or Aug 2017, I believe) I called AT&T support for an issue with my cableThey were unable to help me and told me they were transferring me to someone who would be able toThat turned out to be ATT*ConnectTech which apparently operates as a separate company They told me I had to sign up for a monthly service at $per month for year before they would try to help meI foolishly agreed to pay them.They were unable to help me and I had to call the TV manufacturer to resolve the issueI paid them the $every month through a direct withdrawal from my checkingThe issue is, when I try to cancel they tell me they are not charging my checking accountIt sounds like a big party in the background and for everyone I've spoken to it's difficult to understand their EnglishThe whole operation seemed shady from the get goWhen I c

December 2016, I ordered ATT internet service for my new apartment that I moved in Jan I ordered everything ahead of time, so by the time I move in everything would be set upATT sent me wrong equipment- which I returned in store (and later got charged for it and was put in collection)ATT rep told me that I have to cancel this account and re-sign up, and if we get home phone in our new plan, (which we don't need) we can secure the promotion rate for yearsNow, we got the bill for service used in April for higher rate, ATT told us our promotion rate was over and now charging double the price from beforeWe called ATT and was told we have no contract so we couldn't keep the promotion rateATT has provided us nothing but trouble (from wrong equipment/ wrongfully charge and put in collection for something that was already returned and now billing issues)We were guaranteed by multiple people in ATT store for the promotion rate, and now we are left with a phone line we d

AT&T is a completely and utterly heinous companyWe have had so many terrible experiences with themMy husband used to work for them so he knows both sides of how terribly they treat their employees and their customersThey kept wages and commission checks from him for months after quitting, and over four months later still have not paid him for his last commission check
We also ordered digital life security service, but canceled before anything was installedIt has been well over three months and still no refundEvery time we call, none of the poorly or completely untrained staff can figure out how to issue the refundAlso they have no supervisors in that department to speak with
They have stolen money, lied to, and ripped of so many customersThey have a 92% negative customer rating on this site, yet they still have an A+ ratingIt is completely absurd that this company can conduct business in such a manner and still be held unaccountable for anythingIt is so frustrating that this company can do what ever they want and get away with it

I had At&t Direct TV Cable company to service my home on TV's along with internetI was told by this company that it would be best to take out a protection plan on their service in case of any failure within my TV's, so I didThis service required a satellite dish to be place on my roofAfter a thunderstorm came my TV's no longer workedI called the company & protection plan that l had been paying on and was told that l would have to pay them $PER TV just for them to come out to service them that had been damagedBut this was never stated to me within the protection planWhen I asked why do l have to pay anything at all, I was told by the rep that this is how they run their programThis company refuse to render the service in which I have been paying forTheir equipment is not capable from damaging units & is making everyone pay for their faulty equipment abusel feel that l was covered under their protection plan
Product_Or_Service: cable
Account_Number: ***

I called Direct TV and switched from uverse to direct tvI talked to three separate people at direct tv before I agreed to make a switchThey all told me that my bill with internet phone and basic would come in at per month before tax with no change to my plan except the change from uverse to direct tvWhen I receive my bill the charge was not what I was quotedFrankly I could not tell what the charge even was the lady on the first of seven call told me it was per monththey sent me to a customer loyalty line and the lady there told me she would fix my problem and lowered my internet speed without telling me she was doing to by 2/3rdsAfter I hung up I researched the speeds and realized what she had doneThat is only one part of the problemThe installation guy came out and looked at our attic and did not want to wire our house for direct tvHe told me and my husband that we could do it wireless for a one time fee of and we said that was fineWhen our bill came

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I closed my AT&T Uverse account nearly a year ago I received a phone call today from a collection agency that I owed a balance of approximately $to UVerse Seeing as my monthly bill was never anywhere close to $a month, I have no idea where this charge would have even come from The collection agency claimed to have been sitting on this claim since June, but this is the first I've heard of it I spoke with a customer service representative on the phone long before June who assured me that there was no outstanding balance, but now my credit score has been affected by something I was told was taken care of I have since canceled my DirecTV Now service and will no longer be doing business with any AT&T related companies, however I would also like this $charge to be removed from colle

At: https://www.att.com/contactus AT&T says it provides 24/support Monday - Friday which is not true for DSL ServiceService was cut no reason
AT&T DSL was cut off as a tactic to get me to move to AT&T U-VerseThis is a deceptive business practiceI spent hours on the phone with AT&T today and yet to get anywhereAT&T at this point should be known as a bully due to the fact they give you the run around and a whole bunch of numbers to callI called *** as I was told by the billing department as they see no reason why my service should have been "Temporary interrupted" I have over a $credit on my account right nowTechnical support couldn't find my account because it was cancelledAgain this is a deceptive business practice by AT&T it seems

Absolutely awful serviceGetting messages and call to days LATE, after trips to store and hours on the phone (Disconnected by them twice) they tell me that because I still receive my texts and voicemails *eventually* that they not responsible and I am getting exactly what I paid forNever offered a fix, an apology or even a small creditAny smaller company would be out of business with the crap serviceDO NOT USE

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I cancel my service on the 9th of December and was told by the agent I spoke to that there would be no bill charge as there were few days of usageNow a month later my bank account is being charge for a full month of service I reached out through Twitter and spoke with agent Felipe Rios who explain that the full charge was made due to their system pre-charging for service every 6th of the month I was informed by him that a credit will be eventually sent to me via check or prepaid card this is unacceptable and I will like my full amount of money return as their agents are misinformed causing me to be uninformed about the bill

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1ATT HAS BEEN CHARGING $7/MO 9PLUS TAXES) ON MODEM/EQUIPMENT FEE FOR THE LAST PLUS YEARSTHIS HAS NOW COST ME TWICE AS MUCH, IF I HAD PURCHASED THE EQUIPMENT OUTRIGHTPLEASE GET ATT TO STOP THIS PRACTICE AND REFUND ME ALL THE FEES PAID FOR THE LAST TWO YEARS!
Account_Number: XXXXXXXXX

My contract with ATT ran out so I called them on 5/12/and told them they either lower my bill or I will cancel the serviceTalked to ***and he agreed to $he then connected me with a customer rep(from India) and he also agreed to $to keep my account...I get conformation by e-mail that it is $per month plus taxesCalled ATT on 5/19/talked to *** and he states that is the best dealTold them that I will cancel the account and will notify them( the account will be cancelled on 5/23/17)The reason I called and told them to lower my bill for years ago I was paying around $per monthNo contractWent to Florida and was told it would be cheaper to cancel the service and re-connect when I got back instead of putting it on sleep modeWhen I got back could not connect and ATT stated I would need new equipment for my modem was outdated(less than years old), and $or so a month , Plus a $charge I was vivid and we finally agreed to

I have made several attempts to correct a bill with ATT and have yet ..as of Thursday Feb.11th at 5:to get any satisfaction
I amiss currently on the phone waiting for a supervisor and have been for mins this callI have been disconnected twice already and have tried to get a billing issue taken care ofWe signed up for service and was told that our bill would be $a month and that we would get the fastest speed availableIn turn they have sent a technician out to correct our service because our lines here in our town does not support the fastest speed so in turn we had to lower our service and supposedly our bill would go down as wellI have called so many times and tried to get this taken care of and can notI have spent countless hours on the phone trying to handle thisI was just not on this call laughed at and told that I would have to yet again repeat my story...after repeatedly telling the person that I was just hung up on while waiting on an account specialist

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T is not taking ownership of their responsibility of owning Direct TV and combining account balances It has taken me five months and eight phone calls and the problem is still not resolved I have records of all calls and contacts, dates, and times Each time a promise is made and I'm told it will take 3-business days to complete, however it is not getting completed, time after time I am awaiting my credit balance with Direct TV to be combined with my debit balance with AT&T to clear
Product_Or_Service: Satellite/Internet service
Account_Number: ***: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 8/*** experience an outage in my area I called *** and was informed that the outage would be resolved within 24hrservice has never be restored Contacted *** several times in reference to my service not being restored *** scheduled a technician to come to my service address on 9/to fix the issues *** then canceled the visitI called *** on 9/to inquire why my appointment had been canceled without my knowledge*** informed that a technician can not and *** not be scheduled until the outage is resolved*** doesn't know when the outage *** be resolvedI have request that *** cancel my service due to the fact they can not provide said service within a reasonable time frame*** only suggestion was to establish service with another provider then cancel new provider when they

ATT over sells and under servesI signed up DSL (the best internet they offer in my area) as part of a services package almost years agoI'm still waitingATT's approach to resolving Revdex.com complaints is to make a few calls, tell you they can't help you and note the issue resolved with the Revdex.com

SIGNED CONTRACT FOR $A MONTH FOR CABLE AND INTERNET
WAS TOLD THAT THE HBO PACKAGE WAS INCLUDED FOR MONTH AND THEY WOULD CALL ME IF I WANTER TO KEEP IT
LAST MONTH I GOT A BILL FOR $I TALKED ON THE COMPUTER WITH *** AND TOLD ME IT WOULD BE HANDLED AND TOOK OFF HBO SERVICE SO I SENT IN THE $THAT WAS ON MY CONTRACT
NOW I GET A BILL FOR THIS MONTH FOR $+ A LATE FEE
CALLED 10/03/TALKED TO A *** *** FOR A HOUR AND SAID HES GOING TO HANDLE IT BUT I WAS DISCONECTED AND HE NEVER CALLED ME BACK
CALLED TIMES TODAY AND WAS TOLD SUPERVISER *** CALL ME BACK IN MINS
ALMOST HOURS GO BY AND NO CALL BACK SO I CALLED AGAIN ALMOST ANOTHER HOUR GOES BY AND SAID SUPERVISER WILL CALL ME SOMETIMES WITHIN HOURS
HELP
Product_Or_Service: 03/25/
Account_Number: XXXXXXXXXX

I I could give negative stars I would! I have been a customer for about years now and they are the worstThey will *** you any chance they canI foolishly stayed because they had a BOGO deal with the galaxy swith a lot of bonuses (if you went through best buy)But where I moved to I get zero serviceNoneAnd I'm not in the boonies And when I called them about the service they were rude and terribleI have to have wifi to even get calls or textsAnd once I called, my wifi and service acted upMy sons phone was fineMine, unusableSo I used his to callguess what? His suddenly became unusable as wellI used my mothers who I put on my plan and didn't live near me but right in a big cityguess what? Her phone and service started to mess up and not workI have recorded all my calls to them for the past yearsIt is ridiculousTo make matters worse I got a notice on my AT@T app that I was due for an upgrade I went in and looked at my options Didn't do anything Now somehow my BOGO deal is gonePoofSo for months they have been tracking on another phone chargeI have called them timesThey are looking into it and will get back to meThey have overcharged me over dollarsIf I refused to give them their money what do you think would happen? I would be out serviceI have recorded every interaction I have had with them for yearsIt is ridiculous! One person from the next doesn't know what they are talking aboutI tried to switch carriers and they caused so many problems I gave up even though I had one of the phones paid offUnless you like to be overcharged, dunked around, ripped off and ignoredAvoid this company!

I rarely ever write negative reviews, but this situation warranted a review and filing a complaint with AT&TStarting weeks ago my phone was sending delayed text messages to recipients - not an hour delay either, like 2-days delayI called AT&T and asked to speak with a technician, the representative transferred me to Apple instead - Apple's solution was to do a manufacture reset, which I wanted to do as the last option resortApple then transferred me to a technician with AT&T, they did some troubleshooting and then it seemed like my messages were working fineA couple of days later, I started getting feedback from recipients that my messages were again being delayedI called AT&T back, he does some additional troubleshooting and even followed up with me the next day to see if the problem was still persisting, I told him it seemed to remedy the issue, but now I am noticing the issue is intermittent and what will happen if this issue begins againHe advised that we should do a manufacture reset and instead of restoring the phone from the cloud restore it like newAfter a couple days, my text messages were delayed again, this time someone told me it took days for them to get my text messageInstead of calling AT&T, I did a manufacture reset and restored the phone like new like the technician had recommendedAgain the solution seemed to remedy the issue for a week and then again it happensI called AT&T spoke with a technician, advised him of everything the technicians before him did and yet he still persisted on doing the exact same troubleshootingIn the end I told him I feel like my only option is to switch carriers because I didn't feel like I was getting the help I needed, he basically agreed maybe I need to switch carriersWHAT! Who encourages you to leave? Anyway, we hang up, I am frustrated and so I call back and request a supervisor, told her the issues I have been having and the experience I just had with the technician I spoke with, the supervisor gave me her name and number and said she would have someone call me back to go over the next steps, which was to send me a phoneAbout mins later, a loyalty care associate calls back and tells me whatever and then transfers me to a technician, who again asks me all of the same questions the one before asked meThey kept telling me there might be a virus in the phone, in the end they offered to send me a replacement that I would have to pay forFor me to pay to replace a phone that is not working, not because of something I did, was completely unacceptableI tried to call the supervisor back, but must have written her number down incorrectlyI then called customer service back and asked if they could transfer me to the supervisor, I had her first and last nameThe representative said he couldn't do that, I told him I had already talked with her and she gave me her information and that I was just trying to get back in touch with herHe put me on hold for mins then came back and said she was unavailable, I asked if he could email her and give her my information and call me back - ok was his response and we hung upThe next day I never got a call back, so I call AT&T yet againI requested a supervisor again and he put me on hold for mins, then he came back and said his supervisor would give me a call within minshours later, I still have not heard backI just called today and requested a supervisor, person I talked with was greatI briefed him on the lack of service I have received and basically wanted to file a complaintIt took a while for the supervisor to get on the line, but the representative kept checking back with meAll in all, over the last days I have spoken with representatives, requested a supervisor times and have been given the runaroundIn the end there was no fix and I decided to leaveHorrible service

Tried to cancel my U-Verse services after being a customer of yearsWas convinced to switch to Direct TV and now my bill is all messed up
I have been a customer of AT&T for yearsI called on 1/25/to cancel my services with AT&T due to the high price of the services that keep growing and growingWhen I called I was transferred to a man named ***He talked me into switching to Direct TV and keeping my U-Verse internetI asked a bunch of questions and was leary of switching, especially because it would require me to sign a contractAfter being assured that there would be no extra charges to switch and it would save me a bunch of money I decided to go ahead with the changeIt was installed the next dayOn the 25th of January when I callaccount was at a zero balanceA week or so later I checked my account to make sure everything had been changed over and much to my surprise it said there was a balance of $duePreviously it was roughly $a month for everyth

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I obtained At&t "hi-speed" internet and Direct TV in June of after moving into a new residence The service has been horrible ever since installation and I have called numerous times to complain The internet service is very slow and not "hi-speed" at all The Direct TV lost signal every time it rained all Summer & Fall It is now the middle of Decand I have not had any TV signal for over a week I called several times and was told that I need to remove the snow and ice from the dish, which is located on the roof of a 2-story home This is totally contradictory from what I was told when being sold the service, and it is even states this on their on-screen Trouble Shooting Guide when there is a signal loss (error 771) for the customer to "never go out on your roof" I would have never