AT&T

They are awfulWas promised HBO for $10/monthAsked for the transcript of the conversation to be emailed to meWake up next morning, don't have the transcriptGo to the website, start a chat sessionAsk for the transcript from the previous chatCan't do it for "security reasons." However, they can paste it into the current chat boxSo we are both looking at the entire conversation in writingTheir response? "John K: She clearly mentions that your monthly charge of HBO will be $permanently." Fast forward to John's next statement "John K: Yes, it will be $once the three month promotion expiresWhat she informed is not right." According to John, people from his department (the same one I contacted the previous evening) can't make changes to my accountI went back and forth with him for the better part of an hour just trying to get a response to that factWhy could the person from last night make changes, but he can'tHis supervisor gave the same song and danceI will be canceling HBO after the three-month trial periodDeception is part of their business model, as it is for all the other cable/phone/internet providersIt's miserable trying to communicate with themThey are a technology company that can't get basic things like email correctThey refuse to communicate between departments on your behalf, meaning you have to go through the entire situation times after they transfer you from one department to another I would love to know what they have to pay the Revdex.com for their A+ rating given their 92% negative reviews

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1my cable services was not working for periods in the last months where I decided to go with another carrierthey did not give me the right amount of credit that they should haveu can check the amount of phone calls I made concerning my cable when it was not workingI was ready happy with your service until this happen

I currently have AT&T DSL services and I have been trying to cancel service for a couple of hours and I keep being transferred to the "cancellation team" however no one is able to cancel the account for the following reasons: they thought I had a business account (I have a home account), was transferred to the UVerse department (I have DSL) then back to accounts/billing where I started After a dropped call and about two hours on the phone the service was finally cancelled Also, I am being told that the modem will not need to be returned however I am doubtful and expect to receive a bill While they ended up cancelling my service as requested I feel the practice of keeping the customer on hold, transferring departments and dropping calls is a method to keep the customer from following through with the cancellation Product_Or_Service: AT&T DSL Home

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been promised on numerous occasions that I would be discounted on my services for having both Direct TV and ATT Uverse with combined billingMy bills were not combined until October billing statementI was advised by [redacted] (ID Number [redacted] that I would be getting a credit of over $due to my services not being set up on combined billingThe first contact goes back to when I called to set up services which were installed on July I was then advised that the billing would be combined by multiple Customer Service Reps and I would receive a credit back as I was paying over $for internet and a separate $for tvTotal charges for services were advised over phone at including taxesAs of October my services were interrupted due to thisAfter spending hours on the ph

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I would like to speak the service I have received from AT&TI have been trying to resolve this matter since May 20, I had wireless service for lines with AT&T for over yearsOur b I'll was in excess of $per month for yearsI went I no the store to have a phone serviced and was offered the cable service for unlimited dataThey combined my bills against my wishes and totally charged me for bogus chargesThey could not resolve this issue so I took m y wireless service to [redacted] I repeatedly called ATT to tell them about having the bills uncombinedThey open two cases and neither were resolvedI asked them to not turn my cable service off because I paid the billThey told me they saw the payment but they still disconnected my cableAfter days I have become very frustratedS

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : ***r/>To Whom it may concern: We contacted AT&T to set up a business account for cable and internet/servicesThey approved our account and said we qualified for a bundle with internet services trough At&T and cable through Direct TV (DTV)They sa time for installation of our internet at first and stated that the Direct TV installation is a separate install which was sfor about a week out AT&T came out to set up our cable however we were still waiting for a confirmation of our DTV cable to be installedAfter we didn't hear back from them, we contacted At&T and they told us to contact DTVWe contacted DTV and they stated the due to an outstanding bill they were not able to install our cable We questioned why the representative that sold us the bundle did not inform us at

Lack thereof AT&T Customer Service On October 10th 2016, my wife and I initiated a chat online with AT&T, where we pushed around to different departments with apathetic customer service representativesOur chat was in regards to transferring funds into our new AT&T U Verse account, by the end of our chat we were transferred to the voicemail department (what?!?!) We then called to start the conversation overI spoke with a fantastic representative (***), who worked with her supervisorShe informed me that it is almost impossible to transfer funds from a DSL to a U Verse accountShe then called on my behalf to the DSL departmentShe then connected me with the DSL department who she assured me was going to helpI was then told that I was wrong and that my situation was not valid and then hung upI am still awaiting a call back

Was sold Direct TV Now online streaming together with my new IPhone X Was told service was free for three months and I could cancel and get my money back I never used the service and did not want it After months I contacted Direct TV Now They do not offer in person customer service - only online chat They first refused to refund any money Then, after complaining agreed to refund my September payment of $ I told them this was unacceptable and wanted a supervisor on the chat Again, went through entire story with the supervisor, I demanded a full refund Finally, after an hour and a half of back and forth chatting with the customer service person and supervisor they reluctantly refunded all my money ($122.62) I want to report this bait and switch scheme Most people will not go through what I went through for an hour and a half chatting to demand a refund This company and this promotion should be exposed and the company should refund all money paid by

When I first signed up for at&t at my old location I had a relatively good experience with themyears later I was moving to a smaller location with less tenants but the customer service rep told me the only plan they had avaliable was almost double what I was previously payingThis made no sense because I shouldn't need a higher speed plan with less people so I called spectrum and got a quote for 1/the price at&t quotedWhen I called at&t to cancel service with them this new rep was now able to get me a price comparable to the one spectrum was offeringI decided to stick at&t since I had previous experience with themI made an appointment to have service set up at my new address, which meant missing a half day of paid workThe appointment comes and goes, no one shows upI call back at&t and the customer service rep let's me know the previous rep had never input the appointmentShe sets me a new appointment, requiring me to miss another half day of paid workhours of paid work missed and still no one is at my houseSo I call at&t, again, and this rep promises to get me some one there by 8pmIt's pmNow I am very frustrated that I have missed well over paid hours of workThe woman promises to comp me three months of internet and that I will be locked in at 37$ month Three months later my roommate and I go to check the bills to split themNot only was I not compensated the three months, but they topped it off by charging me $each monthI called to ask what was going and was told "there was no notes in my file from my move" and I was going to have to pay 60$ every monthOh and they had decided to enter me into a new contract without informing me

My friend Maggie did contact At&t sales person, who is not very unprofessional Maggie is not really good at English, so she wants to find who can speak Chinese salesmanI do not know his name, but I heard my friend to just contacted the At&t Internet Sales, which she just wants to use her business number to switch to At&t about weeks agoSince she does not know English well, and the salesman locked her number, she only can find him to solve the issueI went to At&t store today on June 2018, and I heard their conversations very long time about mins, and the salesman keep talking his personal life, as discussing which steak my friend will like They were talking about half hour, and the internet salesman did not do anything to contact the activation departmentI felt he tortured my friend since I consider this internet sales is sex harassment to my friendIn fact , my friend is so upset, but she hold it since she just wants to get her phone number back, which this is her business contact informationIt is very important to her They kept talking about mins, and the internet sales is still doing nothingLater, he find anther female Chinese sales (since I do not know her name) to help my friendHowever, the problem still could not solve, he locked the number that At&t store staff could not help my friend active her numberAbout mins later, the female internet sales contact the activation department, and the staff of activation let me to find any store staff to active the locked sim My friend and I kept working the internet sales about hour and mins, and my friend needs to go restroomYou know, at&t store does not have restroom provide to customer since we should not be there long time like and half hoursMy friend went to Smart and Final Store to find the restroom, and the Store Staff and I kept working on the problem, and her is excellent and find out all way to unlock the sim card My friend went to half hour restroomFinally, my friend went back to the store, and she told me the internet salesman call her personal cellphone againThe terrible things I never heardThe Internet sales told my friend, "no one is willing to help you unlock the number since they do not have any commission" I do not think so, the Internet sales is a lier But we have to be thereIt takes about half hour after my friend came back from the restroom, the Store staff helps my friend to unlock and active her numberShe got back her business numberShe almost cry It takes hour in store, and she spent so many time during three weeks to talk the Internet SalesmanShe is so upset and got torture from his Internet sales who is speaking the same languageI am shame on that Internet SalesToday(June 14, 2018) I heard him kept talking his personal life and call back my friend to explain that is not his fault that is the store staff does not want to help my friendI am so upset on At&t about the customer service and disappoint on the Internet Chinese native speaker salesmanI felt he just try to approach my friend, and he is not really doing his job During these three weeks, my friend was torture from this situation since her phone number is lockedShe had many nights, which she could not sleep at nightShe is so upset and angryFor her, she only holds itYou never know, the two children Chinese mother has to make her children to surviveShe is afraid to see her business phone lostIn fact, she lost a lot business because the Internet sales did the wrong thing on herShe is sex harassment by the Internet Sales, and she is torturingI do not know how to help her, I do not know why At&t hire this bad behavior salesman, and I am so disappoint on that I hope At&t customer service can see these words and fix your issueI wish At&t hire the right and professional Internet sales and return us excellent customer service in the future

My BAN is # [redacted] Over the past years, I had had numerous calls into ATT for issues regarding their service (slow, inconsistent internet speeds amongst television issues)I have upgraded everything from modems (several times) in addition to the cable boxesThey have literally been to my house (between the b.s4-hour windows) 5-times this year aloneAfter the tech does their work, the problem usually resolves for a couple of weeks; service issues (television lagging on the picture, internet speeds become horrifically slow) then commence again as if nothing was done As the issues continue, attempting to get in contact with anyone who seems remotely aware that they are simply reading from a corporate script is a, seemingly, impossible featI have been disconnected three times todayIt took nearly minutes to get someone on the phone initially; I was then placed on an unknown holdAfter speaking with a gentlemen, he said that he could not help with this issue, a

On June 6, 2017, [redacted] of AT&T ((XXX) XXX-XXXX) came to my door to tell me about AT&T's new TV, internet and telephone services in my neighborhood that had become available with their installation of new fiber-optic cable We signed a contract for $115/month I have a copy of this contract Once billing started, AT&T started billing at a higher rate than agreed-upon We have spent many hours on the telephone with AT&T and they refuse to honor the agreed-upon rate We do not know what to do We would like to cancel our service and receive a refund of what we have paid to-date Product_Or_Service: TV, Internet (UVerse) and Telephone Order_Number: XXXXXXXXXX

I would like what I initially signed up for Good morning, I have an issue with my uverse service once again I was told my first bill was suppose to be and some change, I was told my first bill is always the highest, but it's almost dollarsIt's only suppose to be dollars a month with my internet included that's why I signed up for it so I could save some moneyI'm very confused and I honestly can't afford that bill you can also review the recording from the day I signed up for service and the day they installed service I had to call because I didn't receive the package I initially signed up for It also says I was suppose to get a visa gift card I only received a visa gift card which I'm not too concerned about but I would like what I initially signed up for I don't want to be misled I'm on a budget as you can see I have to make payment arrangements on my wireless , it gets paid but if I have to do that how can I afford cable that dollars for cable I ju

We switched to AT&T recently and have found their customer service far superior to their competition that advertises themselves as "good." They are far more responsive and polite, and seem to actually "care" about keeping their customersWe find our internet, tv, and phone services to be every bit as reliable and fast as the so-called "good" companyThank you AT&T!

Promised refund on cell phone for having to use hot spot data 11/4/along with credit on internet for being down two days On 11/3/17, construction workers cut main AT&T lineReported service outageOn 11/4/service came out said they wouldn't have it repaired for hoursCalled AT&T who promised we would receive a credit for internet being downAt that time I explained in detail I would be needing to use my hot spot data and would be going over for having to stream through cell phoneWas promised any overages would be credited and that I needed to call around 11/when the new bill generated to receive the creditsCalled back several hours later to confirm with AT&T charges would be credited and assured the sameOn 11/27/made phone call to service, transferred three times and finally had someone review notes on accountWas ensured credit would be handledAround a week later, called back and again ensured credit would be handledThe third time call was made, spoke with

I ordered service thru internet about 2012, in [redacted] I never use the services and I have a a bill over because of domestic violence 3/6/I had to moved from [redacted] where I original placed the order, I moved to [redacted] I didn't received the order or actived service I have a bill over hundred dollar and no service or equipment I have called numerous to customer service to be place and hold and no resolution I request proof I use the service

I have been having problems with my Internet since October I have been calling and talking to people at AT&T on a monthly basis regarding my bill and Internet issuesMy billing went up from $per month to $per monthAt the same time my Internet speed slowed from MBPS to MBPSI have been asking for all this to be corrected each month with no resolutionI was told that a supervisor would contact me in order to resolve this issue and after waiting months for that call it sill has not occurredI have thought about disconnecting my service with AT&T, but I have been reassured each time that the problem can be fixed Product_Or_Service: internet Order_Number: none Account_Number: XXXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On July 26, I called AT&T to inquire service for a land line, cable and internetI was offered a bundle package and given installation datesAugust 2, a technician was scheduled to come out to my home and install my internet and home phoneWhile the technician was servicing my home he discovered there was an issue with the outside wiringThe technician told me that he would put in a request to have the issue resolvedOn Wednesday August 3, a customer service representative [redacted] @ 11:48) left a voice mail stating that the installation would not be complete until September [redacted] called from a private number and failed to leave any information as to how I could reach herI have called AT&T several times inquiring about the long delayEach time I call I am given the run around and transfe

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was sold services by an AT&T representative at my door The price, terms, and conditions were never billed properly or upheld by AT&T When signing up I never was told of about any early termination fees Now that AT&T is taking to raise my contracted rate, I have canceled my services with them After canceling they are trying to charge me a fee of Product_Or_Service: Internet/home phone/direct tv Account_Number: XXXXXXXXX

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had a contract for U-Verse PKG right before my contract was over I called [redacted] to inform them that once my contract is over I [redacted] be moving and like to stop the service, they helped me out and told me to take my encampments to USP and provide them with my account number and they [redacted] return them with out me paying and that I would not be chargedthat was jun of I moved out before July the end of July comes and they ACH my account and they did it again in August I called and asked why they verified that they were wrong for doing that and they give me reference number and claim number and had told me that I would not be charged again and that they would refund me the amountwell that didn't happen September comes along and I was charged for the 3rd time with out me knowing or authorize iti