AT&T

Is AT&T committing fraud ? I've been with At&t for close to years In the past , I've chosen to just buy my phones outright when it was time to upgradeAbout a year and a half ago when I was eligible for my upgrade , I used their NEXT program which allows you to pay for your phone over a period of time This summer , that phone became defective & since it was an *** , I had *** insurance that you have to buy separately since it's an *** productI submitted my claim and had to pay a $deductible to get a replacement *** I was under the impression that they would pay off the remainder of the amount of the first phone that was defectiveI noticed on my AT&T bill that I was still being charged for the first phone that longer exists so I placed a call to AT&T to find out why I was still being a charged for it as I had placed a claim on it this summer They gave me some line that still makes no sense to me I used the following analogy : if you total your car and your insurance company covers that and then sends you a check for your replacement car , you don't keep paying on the old car that's the whole purpose of having insurance ! They gave me some lame explanationThis sounds like double billing to me The insurance company paid for the first phone AND they're still billing me for the SAME phone ! Sure sounds fraudulent to me Not cool ! I will NEVER use their NEXT plan again

Hello, my complaint concerns damage to my property and the lack of sincerity of some assigned to AT&T Burial Line DepartmentThe request ID number for the issue at hand is (***); a line Burial was schedule for 8/4/by my roommate so I would be present for questions and observation of work to be doneAT&T came out earlier that week for line burial when I was not homeOn 8/3/I notice damage to the roots of a large Pine Tree on my property, several tree roots cut and pulled up from the foundation; in following the trail from work done A hole with wire showing has not been coveredAlso safety concerns trip hazard, area large enough for snakes seeking shelter and or shade*** from the Burial Line Department came to take photos of damage on 8/6/at 7:p.mI was informed he would pass on to his manager and someone would get back with meI patiently waited, no reply from AT&T; 8/21/I called for a status check and was informed by *** no record was on fileI asked to

DIRECTV and AT&T internet services were under a contract for and monthsThe companies have increased my bills without consent
In February I set up for both internet and TV service through AT&T in addition to my previous wireless accountDue to having a wireless account I was informed I could combine my bills and get a combined billing discountAccount numbers are as follows:
Internet: ***
Wireless: ***
DIRECTV: ***
I selected the XTRA package for $70/month, it is normally $124/mo but they took of $54/mo for the duration of the year contract, internet I asked for the best possible speed and was told it was 45mbps @ $30.45/month (bundled internet price) for a year contractWhen I signed up for these services I explained all bills are paid on the 11th of each month to which I was told would be no problemI have accrued numerous late charges due to billing not being correct as well as restoral fees which when I called in was told would be credite

ATT trying to charge for returned equip, collections agency later, pay for equip or will ruin my credit
Moved July 2017, couldn't find equipment immediately, told ATT of this when they called Found equip, tried to take it to UPS as instructed to two different UPS stores They kept telling was not on their listed of returnables Called ATT and told themThey sent me a shipping label for USPS Dropped off at USPS October 30, (my birthday-only reason I can remember that date) Started getting calls from collection agency They said they would make a note of dispute Then another agency, same thing will make note of dispute Just got a call from 3rd agency They told me I could resolve by paying $193+ today or else I will be turned to a collection agency They told me they have the right to charge me since I did not return in days This is the first time I have heard this I am copying this complaint and posting it on Facebook if it is not cleared off my record wit

I have contacted AT&T several timesOn one occasion I was on the phone with different people for more than minutesThe last time I spoke with a very helpful young woman named Chris who promised to call me back with a solution or proposed solution to my problemI have not heard back from her
I have too many issues to write in this box but I believe many of them might be settled by unbundling DTV and wireless servicesI have also been told that I have a dollar credit from the previous billing period and have carried that $over because I won't pay itI am getting notices of delinquency because of the $that appears as a past due balance on the accountI am requesting that the account not be suspended because I am not paying the amount allegedly credited but still showing up as a debt due
I suspect that I will have the same problem next month since I have also been promised another credit in the amount of approximately $The promises made by company representa

I have made several complaints to AT&T about the internet speeds going down and disabled, I have had to go in and reconnect to the internet more than a few timesHowever, they claim that they aren't doing anything They keep wanting to send techs to my home in order to charge service chargesI have received several discount, for poor service The last discounts were due to our family being on federal benefits I applied for lifeline and got refused de to having U-VerseI asked to change my service, I was told NO, it wouldn't be worth itI then talked to the loyalty dept., they placed us on what they called a permanent discount, then I really started having internet issues When I received my bill via the website, Jan.27, with the discount, my internet was then disabled daily, the speeds were constantly dropped I had a tech in my home times since, the 1st tech claimed it was my home phones, so I went and replaced them The problem still there, I called again, I was asked where did I buy my phones? What difference does it make? Then they sent another tech out he claimed he couldn't find a problemHe called his supervisor, he came out, he did see problems, but couldn't identify where it wasHe blamed my cell phone, and my home As if, I am supposed to replace my cell phone and my home I took my phone to Nextel to have it looked at, nothing wrong with it I was informed by the person that they used to work for AT&T and slowing speeds is common practice of AT&Tand that they have been sued for it Also, if anyone were to ask about the lawsuit, they were to hang up This is not a way to keep a company in business I give them a zero, for business practices!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On April 14th I called ATT because my promotional credits had elapsed and was in conversation with *** in South Carolina- who asked about my needs and uses of the services I had a uverse account which bundled my ty/internet/and home phone I aslo had a separate ATT account for my cell phones She offered me a year deal to bundle my cell into a new Direct TV package receiving NFL Sunday, a faster internet, and a cheaper price than what I was presently paying of a month She also offered me in gift cards if I would upgrade to wireless equipment with me paying for that service Before consenting I asked again that there would be no price increases until May She said yes However; I have since found out it is only a year deal but I am in a year contract which she never

My entire family, frustrated with ***, tried AT&T Wireless for less than a week in DecemberWhen we realized that my husband and I had no service with AT&T in our offices, we had to switch back to ***AT&T charged us for the full monthTo compound matters, when we signed up with AT&T, we had signed up for paperless billingWhen the account was closed after less than a week, though, we had no more access to the websiteWe did not receive paper bills, though, but were unable to pay them online, and were unable for several weeks to contact anyone via phone who could explain why we owed what the collection notices said we owedI finally just paid the bill, but was never convinced it should have been as much as it was

I have been a DIrect TV customer since Feb I pay for services each month I contacted Direct TV via chat about replacing a receiver at my house, that I have been paying service for that is broken They are telling me to replace the broken receiver that I have to agree and enter into a new year service commitment I do not feel that in order to get the service I have been paying for and them to replace a piece of equipment that they own they should be allowed to force me or other customers into new commitments
Product_Or_Service: Direct TV
Account_Number:***

By far the worst service I've ever experiencedConsistent issues with connectivity through U-VerseConstantly having to call tech support and getting different answers every time for the same issues, despite them running numbers tests on the lineThree techs have been to my house, all of them running 1+ hour passed the two hour window I was given, and none of them knew why they were called out here, and none of them fixed the issue I was havingI don't understand how the TECHNICAL side of a company is run with such incompetent and untrained "professionals"

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I started services the beginning of February and at the first day of service, I was experiencing technical issues My internet and t.vservices would ?lose signal? and become unavailableI would be unable to watch t.vand internet would be unavailable I called support, explained my issue and via phone, they provided ?phone tech support?Days later, the issue was still thereI called back in repeatedly and received the same ?phone support.? After much of me complaining, AT&T agreed to send a technician out The technician came out, did inspection of the equipment and hardware and some testing and advised that fiber is something new and not fully understood yet but he will do all that he canThe tech advised me to ?give it a try for a few days? and see how that does The same day or next d

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Hello I have been with At&t uverse for years now I had a problem with my services Friday 9/27/called the rep they couldnt fix it over the phone rep say they will have to send atech out ok findThen the rep well you have a move order in so I cant send anyone out to repair your service cause of the move order so I would have to be without service until the 3rd ok not happy with that but I understand so I waited and went days witjout service no internet no tv nothing not even my cell phone cause I have Att cell service as well and my phone gets zero reception at home home so thats another att issueToday is the install day my appointment was suppose to be from 12-well no one showed up I called customer service the rep then tell me oh no tech has your order so I waited allday for AT&T to fo

Cancelled landline and DSLContinued to get charged
We canceled our landline & DSL internet on June 7,The tech from ATT came to our house on June 7,& turned off
the landline & the DSLATT activated U-Verse internet on June 9,They continued to charge us for the landline & DSL which was charged to our credit
cardWe called them every monthWe were told it would be fixedFinally, on August 21, a representative told us he was mailing a check for $He
said it was all taken care ofI stopped the auto pay on that accountWe received another bill for $& no checkI went to our local AT&T store today
Their representative called & spoke with AT&TThe man wanted to speak to meHe was very rude & challenged me every step of the wayFirst he claimed
we still used the land lineWe did notWe did not have a dial toneIt was turned off the day the tech installed the U-VerseThen, he said he saw where we
made calls to get it corrected but he told me

I recently ordered new service Directv Premium all channels and internet The technician showed up on day and time as scheduled spent hours and installed directv but unable to connect the internet In addition Left the land line disconnected and no phone service for days, (My mother elderly) was not able to communicate, fortunately no emergency happened I contacted the technician who stated that as the customer I had to call and request fiber optic upgrade that it was available in the area for the past year, he had connected it across the street but he could not request as technician it had to come from the customer I spend hours on the phone talking to multiple representatives who were not responsive and kept giving me different stories I decided to use the online chat and again dealt with different representative and I have a hard copy of the communciation whereby he stated that he was able to find the fiber optic upgrade and have it scheduled for monday after p

Serivce Issue
Around June 7th I've paid my pass due amount of in order to restore my serviceMy was credited to my account beacause I paid a discounted rate of 10.00.I waited for the service to be reinstated only to discover by one of the representatives the account #*** has been cancelledI was not notified about this at allNo mail no phone call no email nothingI managed to call AT&T Access services and by them I was told by representative that it was cancelledShe gave me the new account number #*** Then I had to wait another few days for the service to be re-activiated only to discover it was completed through the old account number ending in I was given another account number as of July *** July 3rd the services were supposed to be installed via the technician but never showed up to my place of residence

Please! Please! Please! Do not listen to AT&T lies! An in-home agent came to our home promising us that our cell phone bill would be lowered by and our phones from our previous carrier would be paid for in fullNothing he promised is true! It cost me $1,to pay off my phonesI have spent hours on the phone with AT&T trying to get answers/resultsI have reported the in home salesman and his fraudulent activity and have even talked to his supervisor with no resultsAT&T will lie and deceive youPlease stay away from this company

Directv and AT&T baited and switched me I was told when I signed up I was getting combined services The day of installation I only got Directv service and was told I'd have to call AT&T separately to get my other services A week later I got the internet service installed and was told that I'd need to call AT&at to add on the phone service It's been weeks and I still do not have all three of my services however I have already received separate bills from Directv and both are considerably more than what I signed up for I have called and spoken with over representatives at both Directv and AT&T Nobody can seem to give me the same or correct information I have had different representatives to come to my home offering their apologies and resolution and to date nothing as of yet has been resolved as I am still without my home phone service I have also received two different phone calls from the 'Office of the Preseindent? in both the Directv side as well AT&T suppose

Honestly I had heard horror stories about bad customer service with at&t and bad connections and bad hardwareAll of it is trueI honestly can't say one good thing about this companyThey insisted that I had to use their router (not true but their representative insisted I had no choice)I was paying for mbps and speedtest was showing less than with their equipmentI called and provided a date to cancel my svc due to poor connection quality (I lost my connection every mins or so)I told them I would like my services shut off in one weekTheir customer service rep was too busy laughing and cussing with his co workers he cancelled it on the spotNow I work from home using my internetI had to spend the next hours with tech support who was obviously over seas (and much better than his United States counter part might I add) he eventually fixed it for me nowbtheyre charging dollars for a service they never truly provided I have overseas sales reps in the phillipines working for my company who have a better connection than I didDo yourself a favor and go with spectrumNot perfect by any means but so much better

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is referring to our internet service (Uverse) the service is very slow and on separate occurrences lines have been stolen on our road and they put back up the lines but didn't replace any lines that were damaged so during these times we had no phone or internet and they did not give a credit for the days not in service So after this the internet was intermittently working and rarely worked which in turn caused us to unknowingly go over our data on our cell phone plan (unknowingly because our devices link up automatically to the and when we are close to our limit I get a text message, so that's when I started investigating what was going on) So I contacted AT&T they sent a tech out and he replaced our router with a newer one (not brand new) he also said the lines were stretche

I have an account that is in collectionsThe accounts from I returned the equipment, paid the bill in full
I had a U-verse account from XXXX-XXXXI returned my equipment within the time frame before I would be charged any feesI paid my balance in full at the East Washington Street store in IndianapolisI havn't checked ny credit report in quite awhile, and I did so recentlyTo my shock and dismay I have an account in collections from AT&T U-Verse for over $I returned my equipment, and paid my bill so I need this account to be reflected paid in full, and removed from my credit report asapThe address where the service was at is *** *** *** Drive *** *** IN XXXXX