AT&T

Due to house damage Had to move and cancel myndled services w/ at&t and direct tv because service was not available in new area!!
On may 21st I cancelled my services with AT&T bundled plan because I had to move from the location at *** to *** spring laurel they informed me that the service was not available in new area so I had a credit and they were suppose tocancel service and send recovery boxesALSO THEY TOLD ME I HAD A CREDIT I JUST RECIEVED THE RECOVERY KITAND THEY DID NOT DISCONNECT MY SERVICE UNTIL 6/AND STATES THAT I OWE A BILL

This review is in regards to Cowboys Utility Construction in the Midland/Odessa Texas area These AT&T contractors illegally installed a phone pedestal on the site of my family's new home construction without permission from me or my builder They then refused to remove it claiming it was in the utility right of wayThey would move it for a dollar feeAfter a survey showed that it was indeed on my property, they agreed to remove it, but only as far as the utility right of way This is inexcusableI will never use AT&T for any service other than DirectTV That includes cell and internet

I am currently on the phone with AT&T minutes and counting, and have yet to resolve my issueI returned equipment to them on April I called today to find out why I have not received my refund for the pieces of equipmentOne rep states he see where it has been returned, then transfer me for the 3rd time to another RepEnd result is give us business days and call us back to see if equipment has been logged into the systemThis has been going on for a month and again no results

Service Type: Residential ServiceAccount: rpXXXXXXX-XAccount: rpXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was transferred to att from *** on Monday at around 545pm I asked for an Internet quote BC my TWC BILL was coming to every month At this time I was quoted for phone internet and tv I was told installation would be waved I asked for the total cost of everything and what deposit I would be responsible for I was told that service would be set up with no out of pocket for me The rep set an appt for Wednesday 8- On Wednesday no one came so I called in I waxrs my order was not processed through and they needed to run another credit check Then I was told I needed a pre payment I asked for a manager I was put on hold and call was discontented This happened more timesMe calling in asking for a manager being put on hold and call being disconnected

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I cancelled UVerse service and continued to get billed on Auto-DraftI managed to finally get them to stop billing me, but I still haven't received a refund checkEvery time I call, they give some excuse and tell me to reset the waiting period for a refund checkThis has been going on for months

If I could leave no stars I wouldThey lie about billing everytimeThe change prices promised and only applologize for the mistakeWorst customer service company I have ever dealt with DishonestUnreliableUnprofessional

ATT deducted $of my bank account for a service I canceled weeks ago
ATT charged $dollars to my bank account with US bank for a telephone service I canceled a month agoI tried calling their customer service line a no one will help me They hang up the phone or transfer to someone who told me they same story

I called in to get a new phone During the conversation the employee had told me that I could get a buy one get one free on a new phone I told them that I would like that deal They then told me that I could go to the store and receive the deal I drove minutes to the store and it was not honored I then called in and confirmed with them that the conversation we had was reported to me correctly They confirmed that the associate had told me that but that the deal was not correct They then attempted to offer me other deals that would cost more and add a monthly fee on top of what I would pay up front

Reported a stolen phone so I suspended the service until we could get a new oneThe agent helping me said she would recommend blocking it as well so it could only be used for callsShe didn't explain to us that when we got our phone on the 23rd that we wouldn't be able to use it until the 3rd of the next month since we have our payments scheduled on the day we receive our SSD paymentsSo ATT has one set of "rules" to apply for every individual situationYes we hired someone to steal his phone so we could get a new one----NOTNow he is at home and if I go somewhere he has no way of calling for help or anyone checking in on himNice going ATT! Maybe verizon would be a better choice

I ordered Direct TV and was told that I would receive two gift cards, one for for the computer and one for for direct tvI received a email stating that the cards would be delivered on the fourthI called and was told that the cards were delivered on the 29th of December and was activatedI asked how they were activated and was told by someone having my zip codeI went to the postal services and was asked for a tracking number and I called direct tv and was told that they do not have tracking numbersI think that was poor managementI have called several times.I think that there should be a better way for the consumer to have this processI do have a secret number on my cell phone.I was told because the cards were sent to my address Direct Tv have done all they were suppose to doThey could have never got to my address
Product_Or_Service: Direct Tv

I have literally no idea how ATT can have an A+ rating when they are the biggest thieves in the industryOver three years and my cell phone bill has never once been the same or even close for that matterI have had to call customer service every single month to walk through the billThey can never explain why there is a massive difference from one bill to the next, but instead they read line by line and say "it all adds up." I have spoken with two Supervisors in the last two days and both have been sarcastic and rude, rushing me off the lineThis weekend I am changing carriers and filing an FCC complaintI am still forced to pay the random $that hit my bill - and that is still unjustified by ATT - to avoid hurting my credit

AT&T completely ROBBED us and BROKE THE LAWmonths ago, I got added onto my fiancé's plan for $At the same time, we were given a deal for buy get free phones through a promotion with their tv serviceI got the free phone, and my fiancé, ***, just had to upgrade his phone for about $50, which we paid for completely in our first billSo, no installments or anything, and the AT&T guy laid out our plan for us in writing of a monthly payment of about $for EVERYTHING--every month (except for January), without changeFor the last months, we have been getting charged $180/monthThat's almost DOUBLE what we signed a contract to pay--a total of $unwillingly "donated" to AT&T! We called customer service and they tried to get us to continue to pay the $that was not in our contract and they would "generously" upgrade our plan from 3GB to 10GBWe of course said "no, we want the plan we signed for"So, they told us we had to go to the store we got the phones from and get the contractWell, that store was in a mall in Madison, WI and is conveniently closed, meaning we were unable to acquire a copy of the contractAfter working our way up management with customer service (one of which who RAISED HER VOICE at us), everyone told us the same thing: "Well, our computers say $Since the store is closed it is unlikely that we will obtain the contractSo, there is nothing we can do at this point." It is intriguing that they are a fortune company and they do not have a copy of the contract in their systemAfter dreadful hours on the phone with them, they "so kindly" said they would "let" us out of our contract for free, and we would just have to send back the phonesWhile, I am happy to leave AT&T and tell all my friends to leave/not join AT&T, they have yet to give us our money backThey lost/do not have a contract that they are basing our obligatory payments on, and yet are claiming we still owe money for the phones received by signing said contractAfter hours on the phone with them being rude to us, they wore us down to the point that they actually made us feel like WE were in the wrong and that "letting us out of our contract" was a good dealWe have yet to get our $backWhat they are doing is COMPLETELY ILLEGALThe obligation is on them to show us a contractWithout one, how can they prove that we owe them anything at all?

FRAUD!!!!!
Where do I begin I am pleading for someone to listen to my situation, and to please help me!! Let me categorize the situation as having two discrete problems: 1) Being billed for services I never asked for or agreed to, 2) The worst customer service experience of my life today
1) BEING BILLED FOR SERVICES I NEVER AGREED TO:
Back story is this In September of 2017, I decided to switch from Verizon to *** for my mobile phone service I went to an *** store at my local mall, and began the dialogue with the Store Manager The package he offered seemed good enough to make the decision to switch from Verizon to *** On top of it all, he offered to "throw in DIRECTV for only $10/month!" I never watch basic cable and "cut the cord" years ago, but I thought hey, for $10/month, sure, sign me up We switched our phones over, and everything was fine We then received a call from DIRECTV to setup the cable service, which we assumed was the next step for the $10/month service we were offered So we scheduled the appointment, they arrived, installed the cable boxes, and life went on We never use the basic cable / DIRECTV, but again, I didn't think anything of it for the low cost That is until I received an email this morning saying "YOUR SERVICES *** BE TERMINATED." So I immediately opened the email, and saw that I apparently owed $for DIRECTV Well that didn't sound right I was under the assumption that I since I had been paying my *** *** on time each month, that I shouldn't have any outstanding bills, much less something as large as $for something that should have cost only $10/month! So I immediately called customer service (I'll get to that in my next point below) From talking with representative, apparently they were able to find evidence of the $10/month promotion, but that was only for an online streaming service (DIRECTV NOW, maybe? I don't know, as I've never used the service) But that the in-home service was $55/month (and would be more when that promotion ended!) HOW DID I GET SIGNED UP FOR THIS ADDITIONAL SERVICE??? Is this FRAUD?? Was is very concerning is that the *** rep ("***" was his name his boss was "Andrew"), no longer works for *** Did he sign me up for something that I didn't ask for, intentionally? Or was this just some oversight, miscommunication, or mistake? Well, I would hope that DIRECTV customer service could help to find some of these answers Which brings me to my next point
2) WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE:
I have now spent nearly hours out of my day, trying to understand why I was billed in the first place for something I didn't sign up for, and to resolve the situation I've had to speak to different customer service reps by calling the X-XXX-XXX-XXXX number, they dropped my call once, no one could initially understand what was going on (they tried to cancel my Cell phone service at first??), and then when I finally asked to speak to a supervisor, things got really bad All the supervisor did was argue with me! They said "well, we've been sending you emails" as if that is defense enough for robbing someone of $ I have never received, opened, or read any emails that would explain any of this Again, my assumption was that I was paying my $10/month charge when I was paying my *** *** Which is a fair assumption given how I entered into this who arrangement And that I was never expecting to receive bills from DIRECTV! So any email that might have said "your *** is due", was irrelevant to me considering I was paying my bills through the online MyATT app (or so I thought) Whoever is reading this has to understand, there is no malice here or intent I never knowingly signed anything or confirmed receipt of these services at such a cost And I feel that I have been duped into this situation! And of all people, I would think that your Customer Service team would be the ones to listen and understand the situation and work to defend the rights and perspective of the customer My experience was the complete opposite The supervisor was argumentative, completely dismissed my claim, said I owned the full amount (fine), and then proceeded to tell me that I owe them another $for terminating services that I never asked for! THIS IS UNJUST AND UNFAIR AND FEELS LIKE I'M BEING BULLIED BY A COMPANY TO FRAUDULENTLY STEAL MY MONEY! Please someone hear my plea I'll continue to escalate this matter as far as I have to until someone can listen Please let me know if I need to take this up to the DIRECTV Legal team

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have U-Verse TV and Internet with AT&TOn August 16th my Internet and TV service went out and was not repaired until August 26thI was days without Internet and TVThe case number is KXXXXXXXXThis cause a hardship because I work from homeTherefore, I had to take a PTO day for one day and then I had to order a Jetpack in order to continue working or lose my jobI kept asking when this issue would be resolved because it was causing an issue with work, and being able to pick up my children from daycare and school since my access to the internet was over an hour from my home without trafficOnly two people return a call as promise ( the supervisor on August 19th at the time he stated and ***, even though if was way pass the time she had promised)The other people in the escalation

In an online chat I requested that my uverse internet and tv be canceled at the end of my billing cycle in July Subsequently to that conversation, I was out of the country and could not confirm whether they had canceled serviceI was then affected by Hurricane HarveyI was finally able to contact AT&T in September to tell them that they were still billing me and had not honored by request to cancel service I was told they would refund me approximately $for the overbillingI returned all the equipment (which in today's conversation they confirmed to have received), even though the refund was not contingent upon the return of equipmentI contacted AT&T today, again by chat, and after wasting about hours being transferred a total of five times, I was told me I had to wait three billing cycles, and that I would receive a refund for about $Conveniently, I did not receive a transcript of the conversation as I had requested Also, to continue that conversation where

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We signed up with at&t online before we moved into our apartment, we had arranged for installation to be done the day we moved inNo body came to install anything even though we had spoken to someone and they had promised that somebody was going to come out to install everything so I waited in while trying to move everything in for someone to arriveAgain, no one cameWe managed to speak to a manager who was very unhappy with the treatment we were receiving and he arranged for someone to come out the next morningSomeone did come to install our services but when we checked our account for what was installed we realized that we didn't have things that we had ordered and even worse there were things on our account that we didn't order and were going to be charged forI have now phoned AT&T multi

After cancelling service, AT&T charged an entire billing period when service was maintained for days of said periodAT&T then held my refund
On June 21, 2017, I cancelled my remaining Directv service with AT&T Roughly weeks later, I received a letter from Directv stating that I would receive a refund in the amount of due to cancelling in the beginning of the billing period (began June 19) I received of those letters in the following week About a week later, I received a bill (not a final bill) from AT&T in the amount of My Directv bill through AT&T was about $ When I called, I was told to disregard the bill as AT&T autogenerates bills at the beginning of the billing cycleSo I did I then received additional bills, none saying final bill I called about each and was told to disregard I called on July to inquire about when my refund would be sent to me from Directv I was told it had been processed on July and I should have it with

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have direct tv thru AT&T I have had billing issues since the service was installed on 12/23/I took a vacation day in order to try and resolve the issue on1/21/I called and spoke to an AT&T representativeDuring the conversation I was offered Internet service at $a month plus sales tax of $by *** - ID#***It was to be free installation and guaranteed $22/month I was very reluctant because AT&T can't seem to get any billing correctShe assured me there would be no problems The installer came out, he said equipment was all there and the installation could have been done with a flip of the switch at the office as I had previously had Uverse and the price became to high so disconnectedThe installer did not put in a new router as the one I was using for the direct TV

u-Verse internet service drops frequently, charged incorrectly for technician dispatch even though customer has not requested
U-verse internet connections drops very frequentlyCitrix gets disconnected very oftenComplained technical department, they could not fix over the phonethey choose to send technicianThe technician has visited and could not make any repairsI have logs to show but he is not willing to look at logsThe problem is intermittent and how could it repeat while the technician is at home for to minutesHe does not listen.I still have the same problem
Also, I am charged for technician visitingI did not ask for technician dispatch, they choose to send
After my chat, att agreed to remove the chargebut after a week, the charge was not removed, my service suspendedI am being made to pay the technician incorrect charges, restoration fee
My chat reference number # XXXXXXXXXXXXXXXXXX

At&T has ruined my businessI mean that 100%I have been in business for years and have had the same phone number for that longWe moved our location about a month ago and our phone number were supposed to be ported from them to a new company as they did not provide services to our new buildingWe've been calling back & forth with them for a month trying to get our numbers transferredI've just called them to see if this has been completed and they just informed me that our account has been closed (without my consent) and my number are lostMy phone numbers for 30+ years!!!!! I work with doctor's offices & we receive all our referrals via fax & phone numbersNow they do not know how to contact meThey have been awfulI am in the works of speaking to my lawyer regarding this issue, as they have cost me money, time & effortDo NOT use this company!!!