AT&T

I am very disappointed with this companyI have never had more problems with a cell phone carrier than I have with AT&TI completed warranty replacements several months ago, returned the defective devices, and received all documentation saying the items have since been receivedI have been charged for both phones that AT&T will not issue me credits for, and now my account has been suspended multiple times due to a supposed passed due balance, and I receive no help from any department or store representative I speak withI have called or times and been to the store onceI keep being redirected to different departments who all tell me they are not the correct department to fix the problem, and then redirect me againEvery time the charges are put into "dispute", but nothing ever happens to resolve this

I Contacted them about a phone call we received by a AT&T/ DIRECTV employeeabout use as a valued customer they offered prime shows for 3month free and a gift cardso today I called them up when I ask about the offer at 1st the lady said No, it was a scam then she said yes when I ask why it wasn't onshe said that I would have too have Leah contact them for a 4dig no# and security Qwhen I informed them that I was also on this account she said when AT&T had taken over Directv that changed again with out our permission in the pass years that we have had this account I have made any changes that needed to be change now AT&T is saying that I'm not Authorized when I ask to speak to a Supervisor over this problem after 31minon the phone waiting for them I was hang up on I call back then it started all over again so sating on a phone for more then a hour I told this lady I was counting the Revdex.com and making a complaint about everything PS when DIRECTV ran it we had 4dig no# and

Starting third year as reluctant customer and, again, receiving unsolicited advertising after filing complaint last year for the exact same reason Called the call center to ask why this has started again (was promised that my address was "permanently" added to the Do-Not-Contact list last time by the AT&T "Office of the President") I am receiving againFirst agent sent me to the federal "Do-Not-Call" registry, even after I explained twice that the unsolicited advertising was arriving via USPS Second agent insisted on getting access to my account - which should NOT be required for me to be Opted Out
Product_Or_Service: Internet service

THIS MIGHT BE THE 4TH TIME I'D HAVE TO FILE A COMPAINT AGAINST AT&T FOR THE HORRIBLE SERVICE THEY PROVIDEI STARTED MY SERVICE WITH AT&T AT $A MONTH FOR UVERSE & INTERNETSUDDENLY MY BILLS STARTED TO SLOWLY INCREASE TO $166, $LAST MONTH TO $AND WAS TOLD MY "OFFERS" WERE EXPIRINGSO I CALLED IN TO OBVIOUSLY AVOID ANY MORE CHARGES & WAS OFFERED A DAY TRIAL AT "NO CHARGE" TO DROP MY BILL DOWN TO $AND 50% OFF MY NEXT BILLI SAID SURE WHY NOT, RIGHT? WRONG!! THIS IS AT&T WE'RE TALKING ABOUTACCORIDING TO THE REP I HAD UNTIL 11/(before 7pm) TO DECIED IF I WANTED TO CONTINUE WITH THE NEW OFFER OR NOWNEXT THING YOU KNOW, I RECIEVE A BILL FOR $235'? I CALL IN TO THE CUSTOMER SERVICE DEPT..AFTER A LONG LONG WAIT GET A REP WHO SAYS YOUR OFFERS EXPIREDI LET HER KNOW I WAS AWARE THEY WERE EXPIRING, REASON WHY I CALLED IN & WAS TOLD ONLY IF I DIDNT TAKE THE NEW OFFER THEN MY BILL WOULD GO UPSHE WAS OF NO HELP (like all of them) & WAS TRANSFERRED TO THE "ACCOUNTS DEPT"

There service AND customer service is the worst Once my contract ends I will be switching to any other provider available in my area All the negative reviews I read are the same experiences I have had with ATT, hung up on, on phone for hours to no avail, asked for supervisors and they are rude and not helpful, techs do not show and when they do show they say someone from another depthas to come out to fix and then that person says someone from the original department has to come out to fix No ownership or care in this company When attempting to fix the original issue from months ago they created other issues which took months to resolve and the original issue I called about still is not fixed months left on my contract and I am done with them! Run....run....run....from UVerse and their staff

ATT (without my authorization) overcharged me by $They cannot explain why and who did itThey are unwilling to refund the amount they overchargedFraudaulent company stay away

Rep stated I would receive yr promo pricing of $per month for UVerse hi-speed internet bundled with our DirectTV Charges $
Switched from Comcast to AT&T Uverse internet by phone on 2/13/ Spoke with *** to set up new internet service 10:am She offered me
$35/mo first months
incl 45M speed - $early termination
combined Direct TV + Uverse internet charge, $discount Put me on hold to set up account after getting a passcode and security question from me Call disconnected
I called back and spoke with *** at 4:05pm Said I would receive month promotional rate of $35/mo on the internet when bundled with my DirectTV I signed up and scheduled install for 2/with auto billing to my VISA Our AT&T account number is ***
My first bill on 3/showed a $rate I called at 9:am and the rep explained it was because it "was not yet bundled" with the DirectTV bill but that next month should show correctly at $ Assured me we would get

Service Type: Residential ServiceAccount: XXXXXXXXAccount: XXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0(My complaint does not relate to my accountI provided my Directv account number since it falls under the AT&T company but I had to provide account information to submit a complaint.)
I called AT&T to get information regarding AT&T U-Verse packages/bundles because I will probably need to change to something other than satellite for my television providerI ONLY wanted information; I was not interested in placing an order that dayThe representative asked for my SSN so that she could let me know the "available" packages to offer meI questioned why I needed to provide my SSN to get get informationShe said it was their practice to get that info so that she would not waste minutes telling me about packages that may not be available to meI told her that I did not understand this practice an

I am at a lossI don't normally get on FB and seek advice and help but AT&T has caused my family much grief and has even caused danger to my elderly Mother's healthShe simply needs a landline, which I am sure AT &T does not make much money onShe needs it hooked up to her Assisted Living ApartmentIt has been Over A MONTH and after many promises AT&T has done nothing to help herShe can call out but no one can call in because they have not assigned her a number after repeated requests
After hours of being put on hold and being transferred to dozen people (no exaggeration) She sits alone waiting on the phone to ringShe has Parkinson's disease and dementia and can only communicate by an old style method of phoneShe has many doctors appointments she has missed because AT& T has not been able to supply us with this simple communication service
She has never missed an AT&T payment in all the years she has used them (most her life) -she is now I am a chaplain at a hospi

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is the letter I submitted to the CEO of AT&T after continuously receiving incorrect billing charges once I contracted with them
January 19,
Mr*** ***
CEO
AT&T
*** ** *** ***
*** ** XXXXX
Dear Mr***:
I am still receiving higher monthly AT&T bills! (2nd letter)
I would like to maintain a consistent AT&T monthly bill of $
On December 1, at 3:22pm (EST), after ninety minutes of attempting to converse with an AT&T representative to explain why my phone bill kept increasing steadily each month, I couldn?t get a comprehensive answer
Finally, I requested the Retention Department where an AT&T representative still wasn?t able to give me a definitive answerFrom November ($144.10) to December ($161.07), my A

Last week, I contacted AT&T to inquirer about the AT&T Direct TV and Internet Bundle packageWe currently have AT&T Direct TVLast week, they were not able to do the combined billing because they kept getting an error codeThey said once we get our internet installed this week to contact them and they will try againThis bundle package is a $savings per month for monthsThe tech said if they were not able to combine the billing because of continuing to get the error code, they would credit our account for $for the year savingsI contacted AT&T today and was disconnected timesOn the 5th call, the tech said the problem is that they placed the internet account under my name vice my husband'sOur Direct TV account is under his nameBoth need to be under his name to qualify for the bundle packageThey never asked when we set up the internet account which name it was to be underI think they "assumed" since I was calling and our cell account is in my name, they put

I was told by AT&T that we had to switch to fiber optic from DSL We are now being doubled charged by AT&T for both I have been on the phone countless hours to resolve this and each time they say they have it corrected After or months of calling each time AT&T double charged me, I finally got a "final" bill that I did not owe from AT&T collections I paid the double charge and they have just sent another revised final bill This is the poorest service that I have ever received from a company and I am not a young person We had been warned by a neighbor about AT&T and didn't heed the warning I will be sure to pass this information on to anyone who plans to use AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was promised I would not have a contract and would not get billed for a rep coming out for the issue in service I was receivingThey never fixed the issue and still are trying to charge me for something I didn't ask forThey will not review my calls neither are they trying to fix this they are all rude and just don't care they say anything to get the business and then do exactly the opposite of the agreement
Product_Or_Service: years

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1There was a fire in the parking lot across the street from my building and the wires burned down for my cable and home phone serviceMy cable is back up & running but the landline service through AT&T is still not working! My whole building who has AT&T has not had a working landline phone in this building since the fire at the end of June 2017! AT&T has sent people out to work on the poles but my home phone service still isn't working! I have called customer service and been on hold for minutes or more without any resolution!
Product_Or_Service: at&t home phone
Account_Number: XXXXXXXXXXXXX

I have been fraudulently charged for over a year for internet and cable at my previous address which I no longer resideI have been told numerous times by att management that they will no longer charge me for an incorrect address and I will be refundedBut I have not received my credit and my account is still being charged in error
Product_Or_Service: Internet and cable

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had to select a type of complaint, when in fact, there are more then I have U verse cable (2tv) and wireless internet I ordered a land line because of my age and need to be able to reach someone I ordered online that took minutes This is partly because the CS people are out of the country and don't understand what I was requesting I finally got them to add the phone for $a month and they asked if I wanted to install it myself or have s tech come out, This was on 3/27/ I said I could do it The next day I get an email of my bill and they added a $activation fee that I knew nothing about I immediately got on ATT chat and told the person I wasn't paying that fee and no one mentioned any fee at all After minutes on chat again, she said they would wave it on my next b

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1billing
Not binding to contract interned speed of 18meg Speed is well below most of the time contrary to what I pay for
Not responding to a request to terminate contract on 10/7/(last day of contract)
Product_Or_Service: Internet service
Account_Number: XXXXXXXXX

No service of any kind for one weekAll customersOn our court cut off due to at&t crew cutting their own cable while replacing a box on our neighborhoodHave tried to resolve but no results

In July 2017, I switched from Att uverse to direc tvIn december, I found out that I was still being billed for uverseAfter several conversations with customer services, the charges were reversed only for them to be charged to my account again

Can't use DirecTV Now, can't log in, service was paid in advance
DirecTV Now has not worked since the new app came outI have, called, tweeted, chatted, and spent hours on the phone after THEY called me and still can't log inThe last call said they would have everything fixed in hours, that was May 25thThat call lasted and 1/hours and I was promised months free serviceCan't log inGetting many requests for new payment info