AT&T

On February 1st we cancelled our direct tv service with AT&T Since then we had been contacted numerous times by direct tv with specials to gain us back I talked to a rep on the phone who was able to give me an offer that I would accept coming back Direct tv ($70) and our internet package to be upgraded from internet to internet with unlimited download at $a month I have the confirmation email of the order I placed days later I get a cancellation of the internet service portion I called AT&T on two separate occasions Once a gentleman explained the rep created a new account under *** and not *** so they cancelled the new order and he would work to resolve the issueIt was end of day for him and he said he would fix first thing in the morning, but nothing happened I called a couple of days later and spent over hours on the phone - hung up on multiple times every time they transferred me to a new department But no one would honor our agreement e

My internet bill jumped from $to $76- almost double for the same exact service I had beforePromotional price is not being honored by ATT UVERSE
I currently have Direct TV & ATT UVERSE I caught ATT over-charging me from the first date of service They charged $for eight days Direct TV and UVERSE were combined into one bill ATT had two different billing cycles and service dates for each company; as well as different phone numbers for technical support I contacted Direct TV- they explained how their billing- cycle works and it made complete sense They are paid by ATT Service was sfor both Direct TV & UVERSE on the same date, but ATT wouldn't reflect that on their bill They mislead people and make it confusing purposefully I decombined my bill, for obvious reasons, after I caught them The next day, I get an email stating that my bill was now $52.00, instead of the $promototional price I was told it was because I 'decombined' the bill Th

I'm writing this complaint because At&t continues to send me a bill for $and I no longer have service with themEvery time I call and complain about this bill they state I shouldn't pay it and that they will take care of it and the next bill I receive will show a balance This isn't true I keep receiving bills and this problem hasn't been fixed My service was on hold for moths from July 2016-October and I canceled services with AT&T in October of and no one at AT&T can find my account but yet I keep getting a bill This issue has been extremely time consuming and tiring going back and forth with a company that has no idea where the $charge is coming from and why I'm being charged
I no longer have service with AT&T, therefore I do not owe them anymore money I truly just need them to remove this bill and no longer bill me for something I don't owe and for a company I no longer have service with
Also, I tried getting my old number from them to

AT&T sales person called my store, and he offered to switch AT&T telephone serviceHe told me if I switch AT&T telephone service, the telephone bill would be forty dollars per month for two yearsI switched AT&T service on 10/17/2018, but AT&T charged $every monthThe company lied to me, so I call the company more than hundred timesThe company customer representatives never solve this problem, and they promise that their manager call me back for this issue, but their manager never call me backThey just scam to meThe company lied and scammed a customer

After bundling my services, I was told that that my bill would be a set amount, monthlyThis was untrueMy services have been trash since
I have had service with AT&T for my business for almost yearsOver those years I have thoroughly enjoyed my servicesThe customer service has been greatA few years ago, I started receiving calls about having my internet, and phone lone serviced combinedI was told that if I did that I would save moneyHowever, when I began to start the process, I was given a rate that was far more than what I paid at the time SEPARATELYAfter declining the offer, I then was contacted and offered a promotion for a website for my businessFinally, after addding the website, I was given a monthly total that seemed to me to be a good dealI then had, phone, fax, internet, and a websiteFour servicesShortly after that, I was contacted and told that my wifi would be switched to U-Verse because of AT& T serves being updatedOnce the technician came and

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I called ATT on 1/09/to cancel service due to my year contract was upI was waiting on my year to be up due to an ATT rep changed my package when I clearly told her no I did not want a package upgrade to u-that agent changed my package and no one was abble to get my rate back to what it was before she slammed my account .On 1/09/when I called to cancel service the ATT rep offered me a promotion to keep ATT service u verse u-with starz and showtime, Hd DVR ,three rooms with service ,mg internet,and minute home phone service.This rep did not enter the order in correctly and I have had to call in numerous times with the main issue not been corrected and agents making the issue bigger and bigger each time I call and some don`t make any attempt to correct the issueI ask fo

ATT is the worstWires hanging too low from the telephone pole and hanging across the streetTwice ripped down by vehicles with ATT not doing anythingDamage to house, and ATT service tech threatened not to reinstall lines when I suggested ATT was responsible

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0On 3/25/an AT&T technician knocked on my door to ask if it was ok to enter into my backyardHe stated my neighbors did not have service and the main wiring is located in my back yardI approved for him to enter into my back yardSeveral hours later I noticed that I too no longer had cable or internet serviceI called to complain and was told someone would be coming out the next dayThe tech came out and I was told there was nothing that could be done until the repair guy finish his workIt was almost a week that had passed and since I still did not have service and zero communication from anyone from AT&T I decided to cancel my serviceWhen I called to do that on 3/30/2017, I was told that I was entered into a one year contract since October 2016, therefore if I cancelled there would be

Service Type: Residential ServiceAccount: XXXXXXXX and XXXXXXXXXAccount: XXXXXXXX and XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have had Direct TV and AT&T U-Verse since The two companies are merged and don't seem to be able to access each others computers when you contact them regarding technical and billing questionsI have different account numbers (for each company).In July my contract was endingIn June, I decided I would not renew my contract because of the numerous problems with my bills going up for no reason and for problems with my internetI made a deal with *** Cable and had set up an install dateWhen notifying AT&T and Direct TV they transferred me to customer service who offered to upgrade me to internet with fiber optic for no extra charge and told me that my bills would not go any higher than $per month with the package I previously hadI agreed and c

I am so frustrated at this point with AT&TI have moved out and am simply trying to cancel serviceFirst, I went into an AT&T store to drop off my equipment and process the account closure in personThey refused to perform these simple tasks in a store and mandated that I call and then drop off the equipment for shipment at a UPS locationAnnoying, but fine - whatever I have to do to stop paying $150/month for basic internet and local TV channels (way overpriced, don't buy into their advertised prices btw...everything gets jacked up!)Then, I called their customer service on a Sunday (when one has time to handle these kinds of tedious time consuming things), they don't staff this line on SundaysOk, fineI'm sure if I wanted to start or upgrade service someone would be there in a flashFinally it's Monday morning, I'm at work so I can call during their business hoursI call, use the phone number associated with my account and they ask for some passcode I can't rememberAt that point they use the primary number associated with the account - one might think that would be the phone number that comes up on my online account as my primary number associated with the account, correct? NoIt's the home phone number for the landline service I never even wanted but you're forced to have to 'bundle' the already overpriced servicesWhich, since I never use it, I don't even knowSo, I say, please use the number on my account to verifyNopeThey won'tI ask for a manager, she informs me that they can't even access my account without these thingsThen she tells me, get this, to GO TO THE STORE to verify my identity...right...the store I was just at trying to cancel this in person to avoid these headaches? AbsurdSo now, I'm essentially paying about $pre day it takes me to get through all their ridiculous red tape to shut down this 'service'Buyer BEWARE, this is a horrible company to work with and if I were you I would look for ANY OTHER option before signing on to this madnessI should be able to login to my secure account, click a button and my service is doneThis is 2018, this shouldn't be anywhere near this hard

My uverse plan expired 7/20/at 26$/monthI missed the date and cancelled the service on 7/21/I have returned the modern per AT&T instructions
For one day of service I was charged $some and another bill coming up for $someWhy?

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Where do I begin...A few weeks ago, I was having issues with my Uverse and High Speed Internet When the tech came out to fix the problem, he told me that the old coax cable was never replaced and he would replace it with cat I contacted AT&T about this because we had been paying for Uverse for over years and not getting the correct qualityI was given a $credit and a promo plan upgrade that I was told would not expire Fast forward to this last weekend, when the dvr receiver went out and I had to replace it through the MyAT&T appI contact customer service on Monday and after a two hour chat, was given a $credit, told that my promo plan price would be expiring in May, and transferred to the service department to set up an appointment to check all of the servicesBefore I was tr

They took my money, ported out my number which causes my other service to be cancelled and then canceled my orderNow they are telling me to wait 3-business days for refund? What am I suppose to do until then? I need my money now and on top of that all your associates do is lieStella Gray told me I would definitely get my reversal the next day, she even set appointment for me to go in storeShame on you AT&T, shame on youYou can do way better!

AT&T has tried very hard to not repay me money that I payed to order new service that was canceled on their behave for not having the phones in inventory, and every time I called they gave the wrong date I would receive the money back on my cardfirst they told me 3-business days, then business days, then business days, and now they want me to wait another 3-days after I have already waited over business daysi feel like as a loyal customer I am getting the run around and I am considering canceling my other services with them and suing them in small claims courtI have been shown very poor customer service and all I want is my money refundedThe last time I called, I asked to speak to a supervisor and after a min wait the same guy posed as a supervisor and thought that I wouldn't recognize his voice! poor customer servicedo NOT GET AT&T!!! AND I STILL HAVE NOT RECEIVED MY REFUND!!!

incorrect billing and poor customer service
I signed up for a bundle package a couple of months agoI have had to call at least times concerning my billI keep getting emails like the one below I just received yesterday
***
Order Confirmation
Account Number:***
Installation Details
Service Activation Date
DIRECTV September 10,
Internet/Phone September 10,
Thank you for your order! This is a confirmation summary of your new order or service changeThis is not a billEvery time you make a change to your service, you will receive an updated order confirmation along with instructions on how to access your updated Service Summary
Questions?
Visit att.com/myatt Call ***
Access your Service Summary
at att.com/myatt
Having trouble locating your Service Summary?
Click here for instructions
Order Confirmation Summary
Remember to access your Service Summary for more detail along with important inf

Service Type: Residential ServiceAccount: ***ount: ***ched: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T refuses to mail my bill through the US Postal system, so I have no visibility of what they are charging me for, fees, etc I have called for years now trying to get them to mail my bill, but it never comes I get emails threatening my service will be shut off, so I have to call and pay by credit card, I request they mail my bills, but I have not received a bill through the mail yet

I have an "Unlimited" data plan with AT&T and would just like to say that it's unlimited to a pointOne you reach a limit set by AT&T, they will slow down and occasionally stop your data usageTheir in store and over the phone customer service is garbage

Worst customer serviceEverybody says something elseWe used to be loyal customers for yearsNot anymoreWe will be leaving for good

Today I received my home phone bill from ATT billing me for a service I didn't even knew it existed which is the *i called customer service to ask why they were billing me $for a service I have never used! They advice I used call trace, I told them if I did use it I needed to see the number I traced, I found out that after you use this service, it has to be reported to the authorities for harassing calls, I told the rep I have never had to report any calls to no police, I challenge them to show me the number I have supposedly track, the rep told me she wasn't able to give me that information over the phone, but I was able to see it onlineWhen I opened the billing and usage page and scroll all the way to the date and time to see the supposed number I traced there was no information there!!! no number but of course there was the $chargeWhen I question and challenge her that I wasn't able to see the information she kept repeating back to me that they were not able to remove the charge, I asked for a supervisor and after more than min hold the rep came online to tell me they were all in a meeting and to call back tomorrowis that how ATT treat their loyal customers? my payment is always on time but i'm very happy I only have a few months until my contract expires and ATT is out! Great Job to AT&T for treating customers they way they did to me over the phone today it was definitely an eye opener can not wait till February i'll be dropping your service!

I have multiple AT&T accounts I have two accounts at one location (separate accounts) Bldg A and Bldg B On Monday morning, February I woke up to no service (bill paid in full) in Bldg B This is where I conduct my home office A tech was sent out and when he left he interchanged the wires so Bldg A phone number was now at Bldg B So Bldg A didn't have service anymore and Building B had my office phone but not the right number If you called Bldg B it said the number had change and there was no further information Another tech came in and he said he did not know what the other tech did and he was just as confused He managed to put service back to Bldg A but once again my office phone and internet was disabled He said someone called in a cancellation of services, wasn't me The tech did it I have been on the phone with ATT for days each conversation lasting over hours I was put on hold too many times to count I've been told they would call me back - nope no call back Finally I got a person that new how to fix, she said they can do it remotely This was on Februrary 7th Then she came back and said a tech needed to come out but don't worry they will be out today I was so happy I got a text confirming the appointment An hour later I got another text stating a tech will be out on February between and I lost it They keep saying it's new service but it is not I have had this account for over years Next time I need to ask for an American support person