AT&T

We started bundled service August for $74.99/month with the installation fee waivedHowever, the bills have been much more than it should be and we have to call for adjustmentsOne bill was $

Service Type: Residential ServiceAccount: 0442Account: 0442Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My nmae is *** * *** ** and I am a qaudraplegic I have a contract for exemptions of phone use for my disability I am indigent so I qaulify for lifeline They are none stop harrassing me every month about their services they provide We have a contract in place for exemption for operator assistance calls and assistance They refuse to acknowledge my lifeline paperwork that was filled out 11-15,as well as breaching the contract by charging me for the exemption calls This harrassment has been ongoing for over five years I almost died, becuase of their rudeness, while trying to call through the operatorThis company fails to believe that people like me have rights and should not be harrassed or over charged They are not a good member, of the United States
Thank you,
*** *

Terrible experience switching my number, the bill was ridiculousToo high, they adjusted it times, then it was still more than promisedI was supposed to get a discount through my company, but I am paying more that everyone I knowPricing is sleazy, not at all transparentThey messed up on the port inSent me an extra sim which I don't need can't useThe store does not communicate with the company at allhad to register twice, after having to cancel the first time.Billing is horrendous, they get the bill wrong and no one takes notesYou have to explain over and over because you never get to speak to the same person twice
Stupid long hold times

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had an issue with my cable service that the AT&T support line required new receivers I was told they would receive them within weeks They didn't show up, so I called back When I called back, the person on the phone pushed an update to my router which solved the issue She then cancelled the receivers A little over a month later, I received the receivers (even though they had been cancelled over a month prior - this was mid June) I returned the receivers via the UPS store in Concord, NC (tracking # can't be entered as this seems to think it is an SSN) On August 16th I viewed my only bill to find I had been charged over $for those receivers that were returned a month and a half earlier AT&T said they would open an investigation AT&T is clearly not handling my service well I

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had Uverse TV and internet installed in FebruaryFirst week it never worked hardlyThey kept sending technicians out to my house and they would replace something saying it was fixedBeing under contract I cant cancelSo here I am paying alot of money for these services, and it never worksSo this went on until I finally was allowed to switch to DIRECTv in JulyI kept internet as it works ok if I dont have the tv service tooSO months I had the worst service and either internet wouldnt work or a tv at same timeSO n
Not once was I credited back for all this Was told by technical service rep the last month that im too far from node and that I shouldnt have never been installed
Product_Or_Service: ATT Uverse

This is going to be a news for many people what I am going to share below
I purchased an unlocked iPhone from AT&T with a service plan from themAfter using is for about months there was an issue with the phone (Not very important for the review but adding it here to give full context) and I got it swapped from Apple store for free
After about months from my original purchase of this "UNLOCKED" iPhone I decided to move out from AT&T and go to different providerSo I paid off all the dues and happily moved out of AT&TSubmitted my request on AT&T unlocked website and got my phone unlocked (just in case it was still locked)Got email confirmation from AT&T that your phone is now unlocked and can be used with any providerif you face any problem please contact "Apple Support"
I took this phone and went to Verizon and here we goThis phone is not working with verizon, initially I thought I may have to restore it from iTunes and got a message on iTunes "iPhone is now Unlocked"
Tried again with no success
Called AT&T and they said "We dont produce the phone and if you have any technical issue please contact Apple support
Called apple support and came to know this phone is limited capability phone and not the fully featured iPhone which you get from Apple directlyThis phone was specially built for AT&T and can only work with AT&T and T-MobileI also understood from Apple support that there are types of unlocked phone "Unlocked" and "Truly Unlocked" not sure what the difference was at that moment but learned later
Unlocked means it will only work with 1-provider(As Per Apple Support)
Truly Unlocked means it will work with any provider (As Per Apple Support)
So they said we cannot do anything as this was a special built limited capability phone designed for AT&T we cannot do anything here
So here I am ripped my $(Full price of the phone charged by AT&T) and sitting here with limited capability phone (which should be cheaper technically) but they charged me full price
IF you talk to them now, they will point you to one fine line somewhere in terms and condition that this is what you signed up for
So better be careful, if you plan to use phone with other provider dont buy with AT&Tand if you expect any help from Apple, forget about it

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I received a quote for cable, internet and phone service of $135/mo as a year introductory offer to include all applicable taxes and fees My initial bill was $after time expenses The AT&T store sales agent confirmed the price he quoted and attempted to correct this with AT&T Corp Sales in my presence AT&T indicated the $did not include taxes and surcharges but agreed to reduce my bill to $+ taxes and surcharges which comes to $157/month They also provided a time $credit I have the same experience with my cellular service where the bill is $37/month more than they quoted...$vs $quoted

Is there a way to credit stars? Between at&t and direct TV me and my wife have been on the phone going in circles with this awful company about when they claimed they would be here for install to bundling the packages telling them that their installers had left the house a mess threw our old dish in our yard left trash from his truck in our driveway screws in our yard one installer actually stopped to show me a "funny" video that his girlfriend sent to himWe have literally been on the phone with this company for hours trying to get them to bundle we each were transferred approximately times and hung up on a handful as well the only reason we are still with this horrible company that does not care for their customer is due to the contracts If at all possible go to any other company as this one does not care

IJune 2017It to min second to get satisfactory serviceIIJune 2017I spent minsec trying to resolve programming questions and changes and was passed from representative to representativeI did finally get resolution.IIFriday June 302017Direct TV - I placed a call at The first representative did not know how or did not offer to check available programming packages in my areaHe also did not know how to deliver the basics of customer serviceHe just knew how to enter a programming choiceNot knowing how to give me details of available packages he then forwarded me to a representative in the Direct TV billing departmentShe asked me three times to verify my contact number never asked me the purpose of the callI don39t believe that I was forwarded to the correct area but even so the representative did not listen hear and think about how to help correctlyAll this girl wanted to do was to tell me how much I owedAfter approxi

ATT does not provide the service level as agreedIn addition they failed to properly diagnose and treat the issues, after monthsSignificant impact
Purchased: ATT GIG Fiber which is 1000gigabits or 125megabytes a second, with a static IP address (which is important to the story)
Issue: ATT does not provide the 1gig service they charge for and in reality barely provides 5% of what they charge for
History: Att installed on December 20th, I was traveling and not able to test itOn January 2nd I was and realized that we were getting only 300KB a second download, versus the 125megabyes we pay for
They sent out multiple techs, who had no idea even how to configure their own modemOne tech spent 3-hours and wrote up no notes, merely scheduling another tech
After weeks they sent out a manager (Tyler)At the same time I was working with the office of the president on the bill, as I refused to pay when the service wasn't there
At first the techs would try to sa

I was promised on three seperate phone conversations that I would recieve a $gift card for signing up with services through at&t I never recieved that gift card and when I called to find out status they said that I only now qualify for $I then tried to cancel my services for breach in contract and now I have to pay a cancelation fee They said I should have recieved a contract in the mail which never came especially since I had to call them to request my paper copy of my bills which was also something I originally requested and did not recieve
Product_Or_Service: Cable and internet
Account_Number: ***

I called AT&T to try and get our bill lowered in some wayThe guy I spoke to said he could and would lower the landline side,which he supposedly did, and then he said something about saving us even more money by combining our internet and phone together as business,which I didn't agree to! He was talking so fast about what he was doing and then he suddenly transfered me over the Mobility side so we could that reduced,but I got transferred so many times that by time I finally got to the right dept it had closedI was going to call them back and find out what he had done to our phone bill but got tied up with some other appointmentsSo the other night when I was checking my emails that's when I noticed that my online bill had come for my U-VerseI opened up the email and to my shock it was times high than it was supposed to beThe stupid guy had indeed put part of our phone and internet together! I didn't order or aurthorize him to do that! So I've got to call AT&T back tomorrow a

Att tech came to install internet and in the process moved a piece of furniture that scratched my hardwood floor
On Friday 12/an ATT service tech visited my house to sinternetThe tech moved a piece of furniture and when doing so scratched my hardwood floorsHe said something about not moving the furniture back because he didn't want to scratch the hardwood floorsIt was until the tech left that I noticed the damageThe tech's name was *** an his phone # was ***
On 12/I contacted his manager and left a vmI never received a responseThe managers name Jason and his email is *** and phone number is***
After not receiving a call back in regards to the matter I called ATT on Tuesday 12/The agent did not ask for any details and said someone would call me between days and weeksOver a week went byI called ATT on Wednesday, January 4thThe agent I spoke to had no record that I called on 12/or no record that the incident hap

After switching to suddenlink and receiving a zero balance billing statement from ATT we are getting continuous bills for increasing amounts
I switched my mother over from ATT to suddenlink for charging my mother upwards of dollars a month for a basic landlineShe called ATT to notify them, and talked to a "***" in El Paso from the phone #XXXXXXXXXX*** figured her last bill amount to be since she left before the pay cycle was completeMy mother paid this bill at walmart in the same fashion she has for years, and has the receipt with that amount shown to be paidThe next billing statement she received from ATT said the balance was $She then started receiving following "bills" from ATT (some even weekly intervals), one being a statement from August thru September 8, then a following bill for August - September 14, and so onThese bills claim charges starting at 2$ and change to raising fees to $and most recently $I finally called multipl

Salesman quoted us $352/month After initial charges and activation fees, bill comes to around $500/month
Store: *** Salesman was***We spent over hours with***He was very friendlyWe explained our concern paying $350/month with Sprint for phones, thinking we weren't getting a good dealWe explained we were looking for android phone and iPhonesMy husband thought he'd just replace his LG with another LG -*** led him to those phones When*** came back, he explained the BOGO deal on iPhones After we picked out the LG and iPhone 8's,*** gave us a quoteI asked how much it would be to upgrade to iPhone X's - he said $more per monthI confirmed that was per phone, because that was going to be too high for me.*** said no it was $more per month totalI confirmed that twiceIt was decided that we would do LG and iPhone X'sThen we remembered that we should get a phone for my mother-in-law as wellW

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1During the month of April, I contacted AT&T to disconnect my service at *** *** *** *** *** *** I sold the home on April 23rd, where this service was used, and relocated to Austin Texas The rep I spoke with convinced me to suspend my service until I reached my permanent address in *** and then I could reactivate my service The rep NEVER said the suspension would be for a limited time, only that when I was ready to reactivate, just to call AT&T On 9/I received a email bill from AT&T for $303.00, so I immediately called AT&T to find out what the bill was for Evidently AT&T decided to reactivate my service on 9/1, and the bill was being sent to me for the month of September services When speaking to the AT&T rep, I canceled my service, and that same day I returned

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had contacted AT&T about and extension my account...when I logged in to make a payment 10/27/it should a o balanceI began to chat with a representative, he explained to me that my account was in good standings and that I did not make a payment and that my services would not be interruptedOn 11/2/I logged in again to my account on AT&T.com to check the status of my accountBecause I was concerned that I knew that I had made this arrangement and I needed to make a paymentWhen going online again showed a balanceI began to chat with another agent that gave me the exact same information as the first, that my account was in good standing and that it would not be interruptedOn 11/6/2017,6:am I had services, by 7:am my services were disconnected to my dismayI had not

Cannot unlock phone for international use
As an ATT cell phone user, I purchased an ATT iphone for my Fiancee, who is also an ATT userCurrently, my Fiancee travels to Haiti for several months out of the yearShe is currently in Haiti and unable to use her cellphone because it is locked against international useThis presents an extreme safety issue, especially in a country like Haiti where traditional emergency (911-style) services are almost non-existentHer emergency support consists of a third party app called Hero Client RescueWithout a Haitian sim card, she can't access her emergency services app
Additionally, she cannot call or be called be her in-country colleagues without activating her in-country simHer Haitian associates can't afford to place a long distance call to a US number every time they need to call her

I've been with AT&T for almost yearsI've never not paid my bill, I've been a good and loyal customerI upgraded my phone this past May and the woman who I dealt with while upgrading basically lied to me exactly times during our conversationI'd lost my job, I was due for an upgrade at no cost so I decided to upgradeI explained to this woman that I'd lost my job and if I couldn't keep my monthly bill in the same area that it was then I didn't want to upgradeShe assured me FOUR TIMES - FOUR DIFFERENT TIMES - that my bill would not be that much different and suggested a phoneI followed her suggestions and ordered the phoneAbout weeks after getting the phone I get a bill that was $MORE than what I'd been payingAfter thinking about it I decided to keep the phoneI notified *** that I was keeping the phoneI notified them more than once and each time was told it was fine, it'd be on a monthly payment plan, etcThen I get a text and an email saying I owed $and would lose my service if it wasn't paid immediatelyI chatted with someone on their chat help line and was told by this man that everything on my account was "fine" and that he'd made "all the necessary changes" so that this huge amount would be back on the monthly planI kept the transcripts of this chatA day or so later I get another text with the same message - pay $or lose my serviceI called AT&T at am that morningI did not get off the phone until 4:that afternoonEveryone I spoke with gave me different details but everyone ended by saying there was nothing I could do, it was a "valid charge" and I had to pay the $I explained what had happened, what I'd been told to do, and that I'd lost my job and needed my cell phone service because I have a terminally ill parentI did NOT have $to spendThey did not careOne person passed me on to another, then to another, then to another - I was told there was nothing that AT&T would do to help me, then I was told to sign back into the chat session because they "have the records" and I was told that THEY would be able to fix thisOf course back on the chat line I was told they would do NOTHING about this, and a so-called "manager" actually told me that I should have known I was being given the wrong information when everyone was telling me my account was fixed and I'd be paying on the monthly scheduleI SHOULD HAVE KNOWN THEY WERE GIVING ME INFORMATIONHe actually told me this - I have those chat transcripts alsoI was also told that AT&T does not monitor anything that goes on on their chat lines, they have no records, they are separated from the chat lineOf course this was a lie - and I was told later by ANOTHER employee that I'd been lied to about that, that AT&T does have control over the chat line, they do have records, and they can access those recordsI finally ended up scheduling to pay that $in payments and it just made me sick to my stomachI don't have a steady job right now, I'm paying all of my mom's bills right now, I'd had some unexpected medical costs hit me at that same time, PLUS it's this close to ChristmasThe money I thought I had to spend on my kids for Christmas went instead to AT&T.Even though I set up the scheduled payment and gave my bank info, a few weeks later I get another threatening email saying I'd "missed" a scheduled payment and they shut off my cell phone serviceI only knew they had done this because my son was trying to reach me on a Sunday evening and couldn'tMy service was shut offSo that following Monday again I'm back on the phone, and this time was told that I was NOT to have the payments taken out of my account automatically, even though the woman who set up the plan told me the payments WOULD BE taken out automaticallySo I had to set up ANOTHER payment planThey've now taken over $from me, and when I logged on tonight to check my balance I see ANOTHER "past due" notice and a demand for $instead of the monthly amount I was told ORIGINALLY, BACK IN MAY, I'd be paying I also was told there is no one at AT&T who would be interested in the chat transcripts I had saved - they wouldn't even give me the name or contact info of ANYONE I could send them toWhy the *** do they have the option to save transcripts if those transcripts cannot be used in case of a dispute? Do they think they're interesting reading or something??
To make it even worse, the phone SUCKS
I hate this company nowI tell everyone what they've done to me, and I will never refer anyone to AT&T unless they're someone I dislikeI have sent a complaint but they never respondedThe employee who told me I'd been lied to about the chat line gave me a corporate address to contact, which I'm in the process of doingI'm also going to the Revdex.com and actually any other site I can find to post a complaint and this story I will useI want nothing more to do with AT&T and am looking now for another cell phone company to go toI frankly do not care if AT&T tells me I cant leave, that I am under contractAll they've done is lie to me, mislead me, and take my money
And my son found on the internet info about a huge lawsuit they just recently lost for doing similar things to customersThey LOST that lawsuitYou'd think they'd be wanting to be pretty careful to NOT do the same *** to customers again but there you have it....and reading thru these other complaints I see this is not an aberration - this is par for the course for AT&TObviously they treat all of their customers like thisWhen I mention to anyone who my cell service is thru I get the exact same reaction every time: "Oh I HATE AT&T, you need to dump them" and "I've had the exact same problems with AT&T" and "AT&T is well known for screwing their customers" and etc and etc
I just want out and I want to NEVER have to deal with these clueless, ignorant AT&T employees again

New slogan for ATT: "Damaging your world"
Maybe ATT's new slogan should be "Damaging your World", instead of "mobilizing your world"
Not long ago ATT dug up my yard to put in their new "GIGA" linesATT hired a disreputable local Kansas City company called "***" www.***.com to do the diggingDuring the digging, *** smashed a major water pipe in my yardThe careless digging caused Thousands of dollars in damage
Simple enough.....just call ATT...right? After 20+ attempts to get an ATT decision maker, I realized that ATT senior managers will not talk to meATT CS told call *** here in KC directly
I called ***, I was told I needed to talk to their VPI tried..........he did not return any of the 10+ calls/messages I left for him After months of no luck with ***, I went back to ATTI was finally told that ATT was not liable as they didn't do the work*** has lied and said they didn't do the work...even after seeing the pictures of their work
Bottom line: ATT hired ***....Not me ATT hired ***....Not me
ATT not accept responsibility for the damage the company they hired to work on my property.....Pathetic
ATT "Damaging your World"