AutoNation Mazda Subaru Roseville

I just wrote a long explanation on your websiteIt was sent by R, P, Jemail address ***please refer to this complaint against cable one IncIt contained advertising issues, billing issues, contract issue, customer issues, Guarantee issues, product issues, repair issues, sales issues!!!!!

Called company last year to see about getting a new wireless modem as the one I was leasing was the original one I'd had since I started service with the company 6+ years ago and was working slowlyI was baited into switching my existing grandfathered internet plan into a "better" planThe agent I spoke with over the phone failed to let me know that the new plans had content download/streaming limitsAs we then began to go over our monthly allotment of downloadable data, we were forced into a higher and more expensive plan twiceIt raised my bill to over $a monthI called customer service to see if they would be willing to work with me since I had been a long-standing customer with good payment history, and they treated me like they had no intentions of helping or retaining me as a customerI was told that if I didn't want the service any longer, to bring my modem into the boise branch to cancel serviceAfter establishing internet with a different company, I brought my lease

I started service 11/at $per month, setup autopay and e-billI noticed today that without warning, notice or any mention in the documentation provided to me, my rate was increased to $per month starting with my invoice dated 3/1/This occurred on the 4/1/invoice and the 5/1/invoice

I received a collection notice from Cable OneI have contacted the local *** *** office several times and am still being billedI haven't had Cable One in over two yearsI returned my equipment and paid account in fullI'm still being harassed and I don't need this messing up my creditI received a collection notice in the amount of $ If you could please help in removing any balance owed and any correction to my credit report I'd very much appreciate itThank you, Chris T***

I have a problem loosing my cable signal for several monthsI have called cable one several times and they have never been able to correct the problemThey will not send out a service man during the outageBy the time someone shows up, the signal is back upThey will not make an appointment at a time that is good for the customerYou have to be at home for to hours waiting for the service man to show upIf they would send someone during the outage , they could find the problem When I call, I get the same run aroundIf there is anything that you can do to help, please doI am so fed up with their call center, service and poor customer treatment

We live outside of the city limits and have acres We switched over to Cable One in late January Because the ground was frozen, the cable could not be buried The contract worker who initially set us up, did not have the proper equipment to hook into the connection across the street, so he made a connection at the far corner of our field He advised us that the cable would either be buried along the perimeter of our field or that someone would make a new connection across the street given it is a shorter distance In mid-March, I came home to find that another contractor had simply buried the cable We did not receive any notification he was coming Instead of going around the perimeter of the field or trying to hook into the connection across the street, he used a shovel and buried the cable across our field That's when the majority of my calls to Cable One started I told them the cable had to be pulled out of our field and re-routed because we were going to have our field worked A couple of weeks later, a real Cable One employee came and buried a new line to our house This connection was going to the access point across the street This employee, however, did not complete the installation, he simply buried the line and another contractor was to complete the install, activate the new line and pull the old line A week later the new line was activated, but the old line was not pulled I called to confirm that the new line had been activated and advised the old line still needed to be pulled I talked to a couple different representatives over a period of a few days and no one could confirm that the new line was hooked up and activatedAfter more than calls and almost a month later, they finally confirmed the new line was activated and pulled the cable from the field - the evening before our field was to be corrugated and plowed I am extremely disappointed that this situation took so long to remedy I had even left messages for a manager Getting this resolved was extremely frustrating and stressful For this reason, I wouldn’t make a recommendation without advising of slow service issuesEither Cable One is not giving good instructions to their contractors, or their contractors are not completing their jobs The only good thing from this is that the Cable One internet speed is faster than what we previously had Cable One, however, has a shorter wifi distance than our other internet provider

I have been with cable one for over a decade..They seem to be? filled with hidden fees and a callous attitude concerning customer satisfactionAs of late my current online statement reflects a balance of but when I go online to pay it the balance is 274.00..When I call customer service the rep just stated the online bill came out first with no satisfactory explanationThey lack any flexibility to work with you if you are the slightest behind on your bill even if you have a positive payment historyOther reputable companies such as Mississippi power are willing to assist a valued customer...I suppose Cable One realizes? they have a monopoly in the area and present a take it or leave it attitude

The prices for Internet just keep going up...started out at paying $for yrs and then all of a sudden we started going over on data and now pay $

Claims we went over GBS, says we got warnings, when I've only received the first one, through a webpage, we only used GBSRidiculous!

Review: Purchased as a 2nd vehicle, a used 2005 Dodge Ram 1500 4X4 with 68K miles the evening of 1/1/2013 - noted that the tires looked worn. Was told that the tires were in good condition, that the truck undergoes a full 100+ point inspection to look for safety issues etc. Upon that note I expected the tires to last a while longer. On 1/10/2013, the fourth time ever driving the truck, I suffered a near blow out on I-5 near Woodland. With the bulging flat tire I was finally able to get the car to Americas tire in Woodland. Turns out that all but 1 of these tires are road worthy. 3 of the tires have ZERO measurable tread on the side, and less than 2 to 3 in the middle. The tire that failed had a very old repair in an area that should never have a repair due to safety risks. I would think that Autonation would have found the old repair and replaced the tires during their safety inspection. The new set of tires cost $838 with tax. I bought the truck AS-IS, I am fully aware of that, however, I also bought it believing it was safe, and 3 NOT-road worthy tires is NOT safe. I want a good faith effort made to reimburse me for my expenses and potentially putting me at risk when they should have just fixed this in the first place- not me having a near blowout 8 days later! I have pictures and documentation.Desired Settlement: I want a refund for the unsafe tires - 1 of the tires had an old repair and should have been found during the '125 point inspection' that Autonation claims they do on used cars. 2 of the tires had Zero tread on the sides and little measurable tread in the middle - these were not considered safe either. With 3 of 4 not being safe, the entire set of tires was deemed unsafe. The cost of replacement tires, with taxes was $838.

Business

Response:

I spoke with the customer today and we are reimbursing her for the tires. Issue is resolved and the customer is satisfied.

Thank you,

Used Vehicle Manager

Review: I am writing this to express my extreme dissatisfaction with my recent visit and purchase at the AutoNation Subaru, Roseville location. I purchased a new 2015 Subaru WRX on Memorial day weekend, May 23, 2015. I was Initially interested in purchasing the "limited model because of the upgraded features it included, unfortunately the model was not in stock. The sales agent suggested that I consider the premium model that was in stock because a good deal could be negotiated. I loved the WRX the sales representative showed me, so I was willing to compramise on most of the features, however, factory remote start was of high priority to me. I stressed this fact to the sales representative and the manager that I was negotiating with. To remedy the situation, the sales manager said AutoNation would install a factory remote start but I would have to pay for it. This deal sounded reasonable to me. A contract was drafted for the purchase to including the installation of the remote start that was to be installed after making an appointment with the Subaru service department. I scheduled my appointment a couple weeks in advance and dropped the WRX off on 6/12/2015 to have the factory remote start installed. I returned at noon to pick up the WRX only to be informed that a factory remote start is not even made for the WRX model that I purchased. A bit upset to say the least, I requested to talk to the General Manager and finance department to stress my concerns. I was told that the General Manager was on a conference call and the financial department was on lunch. As I stand alone in the middle of the dealership unsure of how the situation was to be handled, I was then given a refund receipt for the price of the Remote start install. The contract between AutoNation and myself was broken and then pushed under the table. Your sales manager promised me something to secure my sale and then could not hold his end of the deal. These are simply bad business practices.Desired Settlement: I would like Auto Nation to uphold their end of the contract.

Business

Response:

We have resolved the issue with customer. He is coming in on monday 6/22/2015 to get remote start installed.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: My car which I bought brand new, and only had 11k on it, had a bad malfunction, one which seems to be fairly common amongst 2013 Mazda's. Had I been on the freeway, it could have KILLED me. My car essentially died while I was driving due to a "valve body" malfunction. Had this happened if I were on the freeway it would have most definitely caused an accident, most likely fatal, because if you are driving at 65 mph and your car simply dies, there is not much you or other drivers can do. My brand new car had to be towed and the customer service at Mazda was atrocious and even the service person told me that this should be a recall. My car was at Mazda for almost a week and another car came in with the exact issue during that time. Mazda needs to take responsibility before someone dies. I ill be getting rid of my Mazda and it saddens me that a car company would keep such a dangerous malfunction quiet.Desired Settlement: I want it to be known that Mazda is ignoring this incredibly serious issue, that will most definitely lead to a fatality if it is not corrected. this is going to turn into another GM situation and that should not happen!

Business

Response:

We have turned it over to Mazda USA they will contact the customer for more information.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.