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Cable One ISP is the only possible ISP at my addressI do not have any other options and it is my opinion that they are taking advantage of this situation and keep the price high and the service level lowFor example there base plan in some locations allows for 400GB and in my location only allows for 300GBThe majority of other Cable ISPs offer at least 1000GB for a very similar price.The do not offer plans at lower speeds with more data usageIf you want more data you have to also buy faster speeds which in-turn would mean I would just go through the higher cap fasterIf they offered a plan with half the speed and 1000GB of data for the same price I would take itSince I need high speed internet for my job and not to mention just everyday living I cannot just cancel my serviceThere is no option for arguing data usage with themWhat there site says is what is used which is not a fair methodI believe they keep there data caps low because they want people to subscribe to ther

Data caps are unethical, anti-consumer, disrespectful, and should be illegalThis company is the worst for this, and should be forced to stop limiting people's service they pay for

We had internet & cable with cable one...we canceled the cable portion of the service because we went with *** ***.Cable one canceled our internet service and told us we have to pay a reconnect fee and pay month of service up front before they will turn our internet back onThey are the only high speed internet service in the area and their local office is only open Tues-Friday 11:30-4pm?????? Their response to most problems is that we can cancel are service if we aren't satisfied with it

Our internet went out at the end of April it is now the end of July and we still have no internet they are avoiding my calls and refuse to give us a refund on the outage until they fix the problem which as already been established it is on there end not oursI have been calling them every week trying to get a update the first months they keep saying they would have it fixed by the weekend and the weekend would come and go now they have stopped doing anything they will not call with a update or come byAnd still having to pay the bill as this is the only company that offers internet where I am at and they still refuse to give refund for us being with out internet since April

Recently I filed a complaint in regards to our subpar phone, internet, and cable tv services, as well as the customer service being primarily impossible to contact for help with service issues and credits for constant service interruptionsAlthough, the company contacted us promptly 'after' we filed the complaint and came out to fix our lines, they never gave us any credits for service interruptions prior to the compliant nor after the complaint was filed The technicians that came out were very helpful and willing to go beyond to help usThe service still has constant service interruptions and subpar quality for the price they charge usCable tv pixelates, we loose channels (go black or have running numbers), channels are not correct at times, and recently we''ve had channels with no soundThe justice channel volume has gone back to being so low, it has to be turned up past to even hear it at allThe phone is currently out again and the internet has been sluggish regardless o

I ordered cable service for 11/06/They called me twice to confirm they were coming to install the cable between am and 12pm on 11/06/ It is now 11/They still haven't shown or called to tell me they will be late or when they will arrive

So in November of we got cable one sevice, all was good and then all of a sudden I got charge $a moth for internet when I called them they told me that I was using more intern then what I was paying forSo I looked over the things we were using and found out that My *** was down loading at a higher usageSo I call got that taken care off and my next moths bill for the usage went down by 75% I called them and let them know that I have fixed the problem and would like to go down in price to the usage that I am using which is only $ they said that they will not do that as they need to see next billing cycleSo the next billing cycle comes up and I have used even less internet I call them back up and say that months that the usage has gone down I fixed the problemThey tell me we need one more billing cycle I told them I don't want to pay for $worth of internet if I am using only $99, they would not budge so I canceled them They told me they will make the

Poor Internet serviceHave had problems with the service since April We lose service multiple times daily/weeklyRepair techs are sent and the issue is within the linesThey have reported this multiple times to supervisorsI have called multiple times and they have emailed local office and they have contacted meThey have known of this issue for months but cannot seem to fix itThey charge me for it, but yet I am not receiving the service they advertise

My complaint starts at the 1st of September it was a problem with my Internet that was losing service I contact their customer service to resolve the issue when I was done with the customer service I was assured that they would come out and fix the problem and that it was on there end and lines that provided the service, I called the following day letting them know that the service was returned but the Internet speeds were massively dropped, they said they will look into it and that they will send s tech, The day came and went by and I wasn't notified about the service that was needed to be done and a problem persist throughout the weekend I called again on Sunday to talk about the problem again and again I was assured that the tech will come out on Tuesday, at this point it seems that they were blowing me off, knowing that there was a holiday weekend I was OK with the wait time, on Tuesday nobody came, I contacted them again and the representative this time said there was no record of

This company's services are shoddy at bestThey are constantly going out and having down timeWe did not receive a statement for one month payment from them
We then received our regular statement with a statement for last month with a $late feeWe immediately mailed a checkOur services were "disrupted" less than two days after receiving the statement in the mailYet it takes weeks to even get a service guy out to your house and even then they will be there between 8am and 4pm(nevermind that you have a 9-job that you need to be at)But they are able to shut you off at midnight with hardly any notification and then charge you even more to turn it back on
They never sent a first or second notification or called to find out why we have not paidWe have not missed a payment in the past years
Then they are going charge me on top of the $late fee a $reinstallation fee, for someone to push a button and turn it back on
What a way for a company to provide lousy service and then show top speed in cutting you off and gouge loyal costomersHonestly most customers probably deserve at least one month free a year for all the time that they are down

Sunday July 16, 2017, Power was interrupted by a problem with PNMI had no electricity until amOnce power came back on, we could turn on our TV but not the Cable One cable box...I called customer service and was told to take the box inWe went to the Nita Place location here in Rio Rancho to find that they are not open on MondaysOne day without TV now two daysCalled customer service..Was told they would send a tech out..Tech arrives and would not give me a new cable box because his boss said he had to check all the outlets hereI am an electronics technician with over years of knowledge troubleshooting problems of this natureI know some people don't know what to do when a light goes out..but I do and being made to feel like an it is not one good way to stay in my favor...I will be glad when I can move and get rid of Cable One as a service provider...I also am only getting $off of a $bill..This is rediculous

** *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** Prior to leaving Texas we contacted *** *** via phone in March and advised them that we no longer would need their services and to disconnect the internet and cableI spoke with a human not a recording and was advised that the account would be closedThe service representative I spoke with ask if I wanted to continue services at a different address and I advised her that our place of residence was Arkansas we were only there to work and we have *** and we were leaving TexasI was told that my account was in good standing and the service would be disconnectedNow I am receiving letters and phone calls from *** *** ** trying to collect $*** *** is threatening to turn this into the *** *** against meI contacted *** *** with no avail and told the *** *** company that this is not a good debt and to stop contacting m

First of all Revdex.com I would request that you review your criteria for this company being rated A+ It looks like they are in the top category of complaints in their industry How can that justify an A+?
I have never dealt with an internet service company that promises high speeds that are in reality very sporadic and inconsistent, then imposes data caps that are impossible to verify so therefore they grossly inflate (I allege) in order to move you, forcibly, to a much higher priced plan
Here are the basic steps of their hustle that has people so irate:
Offer very high speeds for ridiculously low prices
Use a data cap system that no one understands because no other competitors (*** ***, etc.) use them
Make those data caps intentionally low in relation to the speeds offered (i.eIf you have mbs speed your definitely going to exceed 300gb of data every month easily)
Inflate the amount of data used even more than could possibly be actual (with better

The lady I purchased this product from lied about the priceI was quoted $per month totalI left no doubt that that would be the total, no other charges includedI paid $at the time of the order for the first partial monthWhen I received the first bill it was $I called customer service to complain of the changeThe Customer service representative was rude so I requested a supervisorThe supervisor would not listen to anything I had to say and would not listen to the recorded call of me at the time of purchaseThis service is for my year old mother that is having memory problemsThe first problem was that mother could not figure out how the TV controller worked, because of that she could not turn the TV off so she unplugged the TVThat also unplugged the telephone which sent everyone into panic modeI live appmiles away form my mother so I called cable one to find the problemAt that time I was not aware that this was an internet phone that requir

They keep making appointments to change out my *** and techs make excuses why they can’t come change it outI’m going to return their st and get my money back

I have been banned from Cableone's *** page for voicing my opinion and giving out advice on how to complain to *** about Cable One *** Cableone may, listen to our concerns and complaints only if there is enough outside pressure to force themGo to the *** and file a complaintIf cableone is petty enough to stop dissenting voices from being heard, they will never, ever raise data limits or listen to your complaintsI dispise the low data caps, and having to vigorously monitor my usage or be forced to upgrade to the next more expensive, but, not more helpful tierI currently have 300GB, the next tier is only 400GB for almost twice the priceYou don't even get twice the data!
Hey Cable One, if you penalize us for going over the cap, how about a refund if we don't go over (don't use allocated data)? Or how about rolling our unused data into the next month until we reach a 1000GB limit, so we can use large amounts of data (streaming or gaming ) during the times your TV programming sucks?
Cableone will never raise or get rid of data caps, it's there business model to make more money and to stop cord cutters (can't stream if you don't have the data)Complaining here is fine, but until Cableone feels pressure from a competitor (*** ***) or government (***), don't expect them to change*** is just now starting to cap data, others will follow, Cableone is a leader in capping data File a complaint with ***
***
Oh, again, banning me from your *** page, petty, just pettyEdit: 1/13/I did contact ***, Cable One's lawyer respondedNutshell - 'Cable ONE is a business, they can offer (or not offer) services they deem necessaryIf you (customer) don't like current plan, you can upgrade; if you go over your data caps 3x in a rolling month period, you will be upgraded to the next higher tier, you must stay in that tier for at least months then you can return to the lesser tier.'
Cable ONE will not be changing services or increasing data caps until they get enough pressure from customers (complain to *** people)Data caps will stay in place....get used to them

We are being billed for $That was before we took the equipment backWe have a receipt showing we returned itWe then got a check from cable one because we had actually overpaid.We are now getting bills from a collection agencyI have receipts showing all this and these were sent to the collection agencyStill we get billsIf we overpaid how can we still owe that $199?

As of May I acquired to get Internet through cable oneI was told as advertised that my Internet would be $a month with no contractAs of June I began having problems with my connection I called customer service to schedule a time for a technician to come they were supposed to be here between and the technician did not show up until and proceeded to argue with me about the timeThen I called back to customer service they were supposed to send someone out on Saturday and never didI decided to discontinue my Internet through cable One and was told that I have to bring back my modem because that was in the contract that was not supposed to existWhen I proceeded to ask what contract I signed since it supposed to be Internet with no contract $a month, I was told that when the technician came and connected my modem the paper I signed that he had brought it, was the contractCable one has advertised and does not take care of their customers As

Changed my programming package on 08/05/to economy cable and was required to install new digital boxes for this service, also cancelled my internet service this same day
Since 08/05/I have NOT had cable service continuously for a hour periodWe had to wait days the first time we contacted Cable OneThat is days without cable at all
When the first Cable One Techarrived he stated it was a line issue, he would need to get a line technician out later that same dayThe line technician arrived that afternoon, did not contact us of come to the door to insure our cable service was repairedCable One called and stated that the technician had repaired the problemMy wife turned on the TV and still no cable, same data not available / Signal Problem error message on the TV screenTechCame out again, knocked on the door this time and stated problem was resolvedThe TV was actually working at this point
However, later that evening the same problems occurred w

Basically, from the beginning, we've never gotten what we've paid for
The internet, specifically, is not "whole house" as advertised and never has been at the speed we're paying forI was just advised to bump up to a more expensive package to ensure speed and data for my employment (I work remotely and attend school online)There has been NO increase in speed since the bump and today, service was interrupted in the middle of a web conference in which I was presenting
It wouldn't be so bad if I knew I had a choice of carriers and could switch to a company with a better record and better customer service but, as of now, Cable One has a strangehold and monopoly in our areaIt's not acceptable and not rightIf there was some real competition, maybe they'd shape up