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Cable one is atrociousThey are extremely overpriced for the services they provideEvery few months we are forced to purchase a more expensive internet plan Starting next month we will be paying over $per month just for internet I don't know how they measure the amount of data we use because our router measures as well and the two readings are never the same If there were any other viable option in our area I would dump them in a heartbeat

I've had CableOne in Ada, OK for about years consecutively, and I had to finally cancel my serviceThe data cap in a world that's moved to streaming and digital downloads is absolutely ridiculous, and is a pure money-grabbing policyBeing forced to move to a more expensive plan that we can't afford based upon overages, instead of just having us pay for the overage is, again, ridiculous I used to stream all day, every day and download games and such, and never used to go over up until a year ago I don't know what changed, but when I was made to move to the $105/mo plan I had to cancel my serviceWhen I called to cancel it, they didn't even try to rectify the issue, nor offer any helpWhen I called the office to talk about why I was moved to that plan, the lady literally said, " Would you like to cancel your plan? *yes, I can't afford that priceI've been with you for years and this is the first time I've had overage issues [redacted] Okay, turn your modem in to your local officeTh

I have been banned from Cableone's [redacted] page for voicing my opinion and giving out advice on how to complain to [redacted] about Cable One [redacted] Cableone may, listen to our concerns and complaints only if there is enough outside pressure to force themGo to the [redacted] and file a complaintIf cableone is petty enough to stop dissenting voices from being heard, they will never, ever raise data limits or listen to your complaintsI dispise the low data caps, and having to vigorously monitor my usage or be forced to upgrade to the next more expensive, but, not more helpful tierI currently have 300GB, the next tier is only 400GB for almost twice the priceYou don't even get twice the data! Hey Cable One, if you penalize us for going over the cap, how about a refund if we don't go over (don't use allocated data)? Or how about rolling our unused data into the next month until we reach a 1000GB limit, so we can use large amounts of data (streaming or gaming ) during the times your TV programming sucks? Cableone will never raise or get rid of data caps, it's there business model to make more money and to stop cord cutters (can't stream if you don't have the data)Complaining here is fine, but until Cableone feels pressure from a competitor ( [redacted] ***) or government (***), don't expect them to change [redacted] is just now starting to cap data, others will follow, Cableone is a leader in capping data File a complaint with [redacted] Oh, again, banning me from your [redacted] page, petty, just pettyEdit: 1/13/I did contact ***, Cable One's lawyer respondedNutshell - 'Cable ONE is a business, they can offer (or not offer) services they deem necessaryIf you (customer) don't like current plan, you can upgrade; if you go over your data caps 3x in a rolling month period, you will be upgraded to the next higher tier, you must stay in that tier for at least months then you can return to the lesser tier.' Cable ONE will not be changing services or increasing data caps until they get enough pressure from customers (complain to [redacted] people)Data caps will stay in place....get used to them

CABLE ONE IS CHARGING ME FOR WIRELESS INTERNET SPEED OF 100MEGABIT/SEC AND HAS NEVER BEEN ABLE TO SUPPLY OR PROVIDE ME WITH ANYTHING HIGHER THAN 21.8MBPSTHEY CLAIM TO HAVE THE SERVICE WHICH THEY CONTINUOUSLY PROMISE AND OFFER AND CHARGE FOR YET NEVER EVEN ABLE TO PROVICE EVEN A THIRD OF SUCH ADVERTISED SPEEDSI HAVE TESTED SPEEDS WITH THEIR TECH SUPPORT AND ON SUCH TESTING SITES AS " [redacted] , THEIR OWN SITE THAT THEY RECCOMEND, AND DSLREPORTS.COM, AS WELL AS CNET.COM"THIS IS SIMPLY NOT ACCEPTABLE TO CHEAT AND MISLEAD AND OVERCHARGE THE PUBLIC IN THIS MANNER

We have had problems with Cableone for well over a month now Since last year with our internet but in the last month they say they are doing upgrades and we've had major problems having a phone We are closing on our home so can't rely on the phone to work My husband has health issues and I can't rely on the phone to work We've contacted Cableone several times and they send out technitions only to be told they have upgrades and their engineeers are working as hard as they can to fix the problem They'll give us an $credt Well, I had to pay $to fax at [redacted] because I couldn't use my fax at home Then I have to use a pay as you go cell phone because the home phone I'm paying for doesn't work We are so tired and stressed because we can't rely on the service we are paying to have and they can't fix it We've asked to talk with a manager but no one calls us and they have a cell number that is reliable

First I would like to add I have received an increase every three months since having serviceI called to put my account in hold since u went out of town from the 13th of June to the 28th of June at which time I asked to have my dollar deposit added to my bI'll I come home to no Internet service and a dollar billI make the paymentAnd I call to straighten everything out they say there is no record of my account being put on holdThe lady Janet who answeredthe phone after I was transferred says it's completely disconnected putso me on hold then hangs up on meI call back only to get a recording that my issue needs to be handled by the local office and I should call back?! Come on guysWhy is it that I can never get a straight answer from anyoneThere is zero customer serviceI'm losing my mind! Why does it have to be so frustrating and why can't I ever get anything resolved the first time I call?? And where is my dollar credit? Now because of your issue you want

So in November of we got cable one sevice, all was good and then all of a sudden I got charge $a moth for internet when I called them they told me that I was using more intern then what I was paying forSo I looked over the things we were using and found out that My [redacted] was down loading at a higher usageSo I call got that taken care off and my next moths bill for the usage went down by 75% I called them and let them know that I have fixed the problem and would like to go down in price to the usage that I am using which is only $ they said that they will not do that as they need to see next billing cycleSo the next billing cycle comes up and I have used even less internet I call them back up and say that months that the usage has gone down I fixed the problemThey tell me we need one more billing cycle I told them I don't want to pay for $worth of internet if I am using only $99, they would not budge so I canceled them They told me they will make the

I talked to a Cableone billing associate on Sept ember 2, 2016, and paid the past due on my bill that the Cableone billing associate said I needed to pay $142.59, the she said I had to pay to reconnect my servicesWithout warning Cableone disconnected my cable service and internet on September 2016, and took the $deposit to pay past due, and not Cableone wants me to pay $to be reconnectedI talked to two billing associates on September 2016, both gave me a different amount I owed to be reconnected on September I really feel I am bring run through the mill and their trying to overcharge meThey not only accepted my payment on September for $142.59, they used my deposit of $to pay past due, then without any warning, thry disconnected my services on September 2016, and now say I have to pay $to be reconnectedToday's date is September I feel they are trying to overcharge me and get a big hefty payment from me that I should not ow

The service itself is as-advertised, the speeds are pretty good, the Customer Service and hoe the account & email are set up and tied together, is crap
And the bandwidth limits will force you to pay for speeds you don't need because they don't
include enough in the slower packages
When you dial the local number, they answer it elsewhere Then they waste a bunch of your time discovering that your account is managed locally, so they have to transfer you back to the local office - to the number you dialed in the first place - where you have to start all over again
I've had email issues, and I'm locked out and they won't reinstate the emailProblem now is that I can't get on their site to check MY Account or to Bill PayI was told by one tech that the local office will call me and take care of the issue, that was last week, still no call
After talking to a tech today he suggested calling the local office, well that doesn't work, you just go in circlesApparently the account is tied to your cable one email address and if that gets compromised you can't access any of your account info, pay bills, look at you bill, profile etc., you're locked out even if you don't want their email service
After being a customer since the 1980's I'm pretty much done with Cable One and will be looking for options in the next couple months

First I would like to say that I have yet to have a positive experience with Cable OneFirst they stole my deposit then claimed I did not make a deposit, increased my rates without reason and it got to a point to where I stopped using their service and switched to Century Link due to the horrid business they runThis issue now I currently moved to a new residence, I made the transfer and had a work order to switch my service the next day, their policy is to notify the customer that the technician will be arriving to their home, unfortunately that did not take placeI called the business at 5:20pm to check on my transfer and the representative notified me that nobody was homeI then went on to inquire whether a call had been made to notify me to be home which did not take placeI then asked if there was anything that could be done because the technician was incompetent and now I have to go without internet service yet again for another weekSo the person on the phone notified me t

Cable one is atrociousThey are extremely overpriced for the services they provideEvery few months we are forced to purchase a more expensive internet plan
Starting next month we will be paying over $per month just for internet
I don't know how they measure the amount of data we use because our router measures as well and the two readings are never the same
If there were any other viable option in our area I would dump them in a heartbeat

We have gone round and round with Cableone coming to our home to set up cable and internet serviceTheir online support has been awfulThey were supposed to come last Thursday between 8am and 7pm and we told them we need to be done by 4pm because we will be out of townThey said they would be there by 9, didn't show upSo we called and they said between 12:and 1:15, still nothingThe tech did not show up until 3:which at that time we were getting ready to leave for our flightWe told them we need to reschedule and they said they cannot get us in until next ThursdayRidiculousI then spoke to a very helpful lady in Boise while trying to get to the Sioux City office (which they wouldn't do) and she got us set up for Monday between and noonIt is now noon and no one has shown upMy husband and I both have careers and have to make arrangements to get someone to our house for theseIt is ridiculous that they keep changing the time and not showing upA week and a half ag

I have had problems with their service before and have put up with rude customer service, clueless troubleshooting technicians, rude installation technicians who just plain made me take a day off of work because they were supposed to come out and install service but just didn't even call me or show up at all, and just overall disregard for the fact that due to someone's negligence I have to put up with their shoddy service But when it comes time to charge me, they sure are professionals at that! I was recently without service for a while and it was due to some fault in installation or their equipment and I wasnt so much as offered an apology or anything and to top it off I had to wait a long time for a technician to even come out because they only have two in the area and one of them was on vacation

Cable One has what I would refer to as a *** *** *** They offer data speeds that can exceed their data cap in less than an hour If you violate their cap three times you are bumped up to a more a expensive plan It is a shameless cash grab, advertising, and most of all ridiculous They hide behind nonsense about data caps being in service to their customers to avoid network congestion While I do like the audacity of lying to customers' and government entities face, as a user it displeases me
They don't appear to be bothered by negative reviews, which are the only kind there are I also never would have suspected that another company could lower the customer service bar lower than Comcast, yet here we are I go out of my way to explain how completely displeased I am with their service and policy whenever given the opportunity

I talked to a Cableone billing associate on Sept ember 2, 2016, and paid the past due on my bill that the Cableone billing associate said I needed to pay $142.59, the she said I had to pay to reconnect my servicesWithout warning Cableone disconnected my cable service and internet on September 2016, and took the $deposit to pay past due, and not Cableone wants me to pay $to be reconnectedI talked to two billing associates on September 2016, both gave me a different amount I owed to be reconnected on September I really feel I am bring run through the mill and their trying to overcharge meThey not only accepted my payment on September for $142.59, they used my deposit of $to pay past due, then without any warning, thry disconnected my services on September 2016, and now say I have to pay $to be reconnectedToday's date is September I feel they are trying to overcharge me and get a big hefty payment from me that I should not ow

Data caps are unrealistic and too small for where everything is moving to the cloud

Contacted CableOne because our internet service was "Down"for the 25th time in the last month on Saturday Oct 22nd!!!!! Their excuse is always the same!!! "Outage in our area!" Why are we having so many outages I ask and the response is working on upgrading the lines! They have been doing that for a year now!!!
What is up???
Now our local office is closed on Mondays and our modem also just blew out Saturday night This is the fourth modem we have had in the last year!!! They can't get here until Tuesday unless you go buy your own!!!!! Really they are a service company and Close their office on Monday
We have the higher limits on our internet and since increasing it our internet is slower than when we had the lowest version!!!!
Cable one has a monopoly in our area and we need another alternative What about Verizon Vios???? Open it up to competition I'm sure our service would improve
we want the outages to stop!!!!!!
The cable service isn't much better!!! We continue to have buffering problems and cable feed problems with pixelating!!!!!!'
I'm going to stop our auto withdrawal and everyday we don't have service I'm prorating for the days we don't have service!!!!!
We want theses services fixed

contracted with Cable one in November via a flyer received in the mail advertising a special promo price of $a month using the same giigs we used with our AT&T serviceCable One said I would not be billed again until January as I had paid through that time; however, I was billed in December - they took it out of my credit card accountIn January they began to claim that our gigs had exceeded their plan, they did this agin in February, and in March they over charged my card $in stead of the $we signed up forIn April they charged my card $114, and billed me $for MayThey refused to cancel my account even though I moved in January, and am no longer on the lease as of MarchTheir claim of going over the gigabytes is simply a scam known as "gigslamming" where internet companies try to force the customer to pay a higher rate using predatory and fraudulent business practices and policiesCable One has had hundreds of complaints filed againt them, including with th

Cable One required a $deposit a week in advance to install cable at an agreed upon timeThey now refuse to install or refund our money
We were required to pay an almost deposit to have cable installedWe agreed a week in advance it would be Friday between 8am and 10am due to us having children's Dr appointments in the afternoonOn Friday the day scheduled they called to say we must sit at home from 8am to 7pm or they wouldn't install the cableWe are now being held hostage by a hostile corporationThey refuse to deliver services at the agreed upon time and refuse to refund our almost dollar depositAside from breach of contract they are strong arming us into being confined to our house the day before Christmas eve

Had good experience with Cable One internet in Bonham, TX until I called and closed my account I never received a final bill (forwarded or at the new address I gave them.)
months later, I get a collections notice Their systems said they sent me statements for months to my new address Cable One blamed the post office for not delivering them
I call BS on that