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First I would like to add I have received an increase every three months since having serviceI called to put my account in hold since u went out of town from the 13th of June to the 28th of June at which time I asked to have my dollar deposit added to my bI'll I come home to no Internet service and a dollar billI make the paymentAnd I call to straighten everything out they say there is no record of my account being put on holdThe lady Janet who answeredthe phone after I was transferred says it's completely disconnected putso me on hold then hangs up on meI call back only to get a recording that my issue needs to be handled by the local office and I should call back?! Come on guysWhy is it that I can never get a straight answer from anyoneThere is zero customer serviceI'm losing my mind! Why does it have to be so frustrating and why can't I ever get anything resolved the first time I call?? And where is my dollar credit? Now because of your issue you want

cable ones services are horrible in last two months.wifi has gone out constantly half the month on april.and already numerous times now in may.My data usage has been overly used from my carrier due to this plus my carrier even added data on my phone which they did look up and see that I never use hardly anything before all these troubles.so I called numerous times and all they say is that our engineers are aware of this.They dont even offer to compensate us for anything.Plus my bill was going to be late in april due to a medical emergencyI called to tell them I was going to be days late well they disconnect me wanting me to pay actually they should have credited me for at least half the month they were off.But I bit the bullet and got disconnected so my data was lost plus I had to come up.with double the money to get services back up again.well im hooked back up and still the wifi issues are still going off.so im paying for services im not getting plus others here in globe also.the

I cancelled an internet installation and was told by the customer service representative that I would not be charged for anythingInstead I was charged $for the installation I never received, and additionally another unexplained $charge a couple months later

Since service began we have had intermittent service issues with cable tv and internetI have called multiple times for someone to resolve this issue that over the last two months has gotten worse and now it does not work at allLast night I received a call from a cable One technician that acknowledged the issues in this area and said due to people quitting that he would consider this issue closedI refuse to pay any longer for a service that does not exist any longerI am returning equipment and disputing my last months bill with my financial institution and refuse to pay any future bills

This is in regards to complaint ID: *** that Revdex.com closed before I was able to respondThe business has not fixed our services issues and we recently discovered that they were supposed to be charging us a lower monthly fee after the change to digitalOne of the technicians actually found this out for usSo the first complaint for this year included the prices we were being charged for subpar services, yet a technician found that this month not several months agoNo credits have been given for these months either, just like the promised credits for a day event where no home phone service was availableThey had an automated message in that instance that stated all customers would receive a credit for that time period as wellI would greatly appreciate of Revdex.com does not close our complaint until we are able to respondWe do not get an email requesting a response, only an email stating in our Revdex.com account that it was being closedFurthermore, Cable One Inc headquarters has an A+,

Called Cable One twice to confirm that the address I gave could be confirmed and installedAfter two weeks, a technician visited the place and said he couldn't get me hooked up today but will talk with Cable One's construction crew to see what they could doAfter multiple days with constant support tickets telling me to contact another department, then another department, I finally called the technical department directlyThe tech department said we need to transfer you to another department but I didn't want that and eventually he told me he saw that they cancelled the serviceI didn't know they cancelled the service because there was no emails, no calls, and my money was still gone; I had to call another number to fight to get a refund
This company needs to work better on communicating with it's potential and current clients

We had internet/cable scheduled to be connected a week after we moved into our home in a new developmentWe were told that day that they could not install due to a broken conduit caused by the sidewalkWe have called back every day for days for info on when they will be back to finish the job and we never get a call backNow they are telling us it will be an additional weeks for installationThat is not acceptable for us to be without internet for that long and fir it to take so long after our order final dateEspecially since they have already charged us I have not been able to speak with a manager and no one seems willing to work to are a beer solution

When I signed up for internet services with Cable One, the representative questioned my current data plan with the company, ***r, I was signed up with and I explained to him my current payment and usage At that time the representative reported to me that Cables Ones lower rate package of would cover my needs I questioned what would happen if I went over the data usage and the representative stated, “nothing”; therefore, I signed up for services and paid the amount from November to January Cable One raised my rates to for February of and then raised it again for the month of March to
My complaint is related to the increase in rates after a verbal commitment was made I call Cable One on 3/15/to question the increase and I was informed that I went over the designated data plan I explained that the first representative verbally stated the lower plan would work for me and I also explained that I did not receive a notice for second

Take a look at this T*** report
Note that there is a bottleneck at
This is outside my Local Area Network (LAN)
This is what is causing my latency both on and importantly off the work *** times to *** from the computer to *** should be running at less than 20ms
Currently they are running around 55ms

A Cable One employee let themselves into my gated backyard without my permissionI am not a customer of theirs and the employee said that he needed to fix a neighbor's cableI happened to be home this afternoon with my doors open to the backyard and found a Cable One employee in my backyardHe claimed he knocked to let me knowI didn't hear him so that and I have a doorbell so that doesn't make senseIt was scary because my dogs had access to the yard and cornered him barking like crazyI found him swinging a shovel at themIt just seems really scary that a company can send people onto your property without notice or permissionThe Boise Police won't do anything because there was no "intent" to do something maliciousThey told me to submit a complaint to the Revdex.com to try and get the company to change their training and policies

Hi, I recently took over a business contract, I had residential service in the house and just got it switched over this Monday 11/
I have had nothing but a large amount of trouble in getting this activated, and getting my residential service cancelledI have spent well over hours on the phone, getting transferred from department to department, with many representatives who were clueless as to the process of this switchThe first person I talked to was with the business department, she said she wasn't sure about the status of my activation, I was told it would be activated 10/After minutes on the phone with her she finally offers to follow up with the person who was working on the account and they'll call me back tomorrow, no word for two days, call back, no notes made on the account at all
I call again to schedule an appointment for 11/activationThe service tech took the old business modem from the people I took over the contract from, and he also took the res

A past Cable One customer for years, I decided to cancel Cable One On Thursday, July 20, Today, Monday, July 24, 2017, I noticed that the entire payment of $was taken out on 7/22/ I did keep the internet with Cable one with will be around $50.00, I contacted Cable one a requested a refund on the cable portion and was informed that they were unable to do this because I was set up on automatic payment and that they would credit the amount to my internet with Cable One I have never been late on any payment with cable on in the years and requested that they refund me the roughly $to my account keeping the amount due for the internet and they will not do this This is my money and feel that cable one should give me the refund owed for the cable

I reside in Ponca City, OK, but I assume that the HQ is where to send complaintAs well as having a monopoly on non-satellite internet in several neighborhoods here, the notices for going over the cap seem to be entirely inaccurate, and billing in this town is ridiculousI have been repeatedly been bumped up in service pachages until I reached the highestI received a notice even when I was out of town for a month
I assist a family acquaintance, who is handicapped, with paying her billShe pays in cash, but the only option to do so is at a different business where another fee is addedThe local office doesn't have a drop box or any way to pay in personThose on a fixed income that do almost all transactions with cash are penalized an extra $4-for paying cashThis individual has also received notices that she has gone over and been bumped to higher packages, which is absolutely impossibleI know for a fact that she doesn't come close to her data capHer internet usage is

I had recently signed with CableOne under their price for $a month with no contract on November 9th, I called customer service and I asked him I got in middle month then how can you get a cycle billHe told me that we can start your cycle bill from November to December 15, Then we can gave an extra some days before November without chargeAgain, they missed a installation on first day, and a technician came back to installed then a customer service explained and told me that I only pay full amount $for first billI do not have to pay anything else, and wait for next cycle bill on December 15, But I got a new bill yesterday 11/20/They forced me to pay extra $for first cycle bill
How can CableOne breached a contract with customer ? How can they liar and dishonestly to customer?
Again, Our services were "disrupted", and poor connection so many timesI had to reset a modem and called customer support at night

I own a restaurant is Mississippi For the past eleven years I have been a Cable One customer and used them for our TV, music, and internet service
Every morning, when the restaurant opens, we turn on the background music that plays throughout our dining room A few days ago when I turned it on there was no sound All of our TV's worked fine, only the music channels did not play
I called technical support and spent some time on the phone with the technician trying to reboot and trouble shoot the problem When nothing she tried worked, she told me she was scheduling a service call and we should see someone shortly
No one arrived that day and we went without music The following day I called technical support again and was told that the problem was "system wide" and that their technical people were working on it I was told I should have been called back when they decided to cancel the service call, but I was not We went another day without any background music
When the sound was still not playing on the third day, I called technical support once again to check on the status of the "system wide" problem At that time I was told that a change had been made to my account and that I would need to speak to business services in order to subscribe to the music channels
It turns out there was no "system wide" problem but instead, after eleven years, Cable One had turned off the music channels on my account without any notice to me They now wanted me to agree to a forty dollar per month additional fee in order to receive the music channels Bad business Bad customer service They have the right to raise their prices I suppose, but the manner they went about it with me is very disappointing
There are any number of *** *** *** and *** out there who want my business I think I'll give them a chance to cash my checks now

Customer Reviews: positive, neutral, negative and complaints
How does this company have an A+ rating? Revdex.com must be getting something under the tableCableOne is a terrible company with horrible policiesCustomer service is a joke to them

I have been a faithful customer of Cable One for wireless needs for over ten years nowIt has come to the point where their services have become so very expensive that One don't dare use the internet service they provide because the fees they tack on are herendousThis customer tried calling to see what she could do to minimize costs and they could only state "perhaps it's the structure in your home" (a brand new home mind you) where even when we used the Internet the service was spotty yet we were left to pay almost $150/ month with little to no resolutionI cannot believe the price hikes of this companyI'm extremely disappointed and will be hopeful that Xfinity (a much larger more dependable provider) comes to the area offering better deals for quality service
This former customer feels as though Cable One thinks they can prove hile here in Idaho because no one has comparable services in our areayetIt's terrible business ethics to do this to customers (especially when you say you value them they over charge them) offering minimal solutions
Customer Beware

TERRIBLE CUSTOMER SUPPORTOVERCHARGING MY BILLSUPPOSED TO BE DISCONNECTED, WAIT WEEKS TO TRANSFER SERVICE BLOCK, CALL ME 11TH HOUR TO CANCEL APPOINTMENT AND WANT TO CHARGE ME FOR A MONTH OF SERVICE I NEVER RECEIVEDEXTREMELY RUDE CUSTOMER SUPPORT, LONG WAITS AND THEY EVEN HUNG UP ON ME WITH NO CALL BACK AFTER BEING ON HOLD FOR MINTHIS IS A TERRIBLE COMPANY WITH ZERO COMMUNICATION AND TOTALLY INCOMPETENT EMPLOYEES ON THE PHONESI HAVE BEEN A LOYAL CUSTOMER FOR YEARS WITH AN UPGRADED SERVICE AND I DESERVE BETTER SUPPORT

For the 1/years we lived at *** *** *** Ada, Ok we had Cable One During the time of service the cable line was ran across our lawn not buried I contacted Cable One several times regarding this matter They would tell me "we have you on the schedule" This continued on for the entire time we had service with Cable One When we sold our home I called Cable One to disconnect service When the repairmen arrived he told me that we where on the list to have the cable buried in the next couple of weeks I told him to take the cable with him does us no good now
I then returned the equipment to the local office in Ada, Ok I informed them in the office I wanted someone to call me in regard to this matter, which I never received a call Then next thing I receive is a call from a collection company wanting to collect the final bill

my complaint is that my internet was not working properly for monthstech support offered temporary fixesi want my service reconnected and working
I have had problems with my internet since I had iti called several times a week to get tech support for temp fixi let the service get cut off abecause it was not workingi was told I have to pay nearly dollars to have my service reconnected and then when my service acts up again to call thembeing that there is record of me calling tech support nearly everyday I think they should be more helpful in getting my srvcs restored and working roghtthey just dont caredont try to helpcustomer seevice is just uninterested in helping