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In Dec I paid cable one a deposit to get basic cable service through my daughters checking/debit cardI was told my monthly bill would be a monthAnd the deposit would eventually go towards the billingEvery month since the hookup my bill has been erratically differentJan bill was Feb bill was March bill was April bill was may bill was now in June cable one wants saying I owe a past balance of I do not know how or why I owe this muchI feel as if they are making up charges by sending me sporadic billing and I got this bill on June and it is due on receiptI pay all my bills by check and through the Postal systemI never get this bill in time to get it mailed back to them in time so they charge me every late fee

I had recently signed up with CableOne under their promotion for a month with no contractWell, according to them I went over my data and they bumped me up to a month!!!! Then I missed a month payment and called them letting them I could not make a payment until the following FridayThe repwarned me that I would be charged a $late fee, which I agreed toWell when I called in a Wednesday BEFORE Friday, another repsaid my service was terminated due to non paymentI spoke to the lady and said yes, I have not paid but I have previously spoke to a rep and had explained thisLong story short, CableOne was charging me dollars for a reactivation, plus my past bill, and the following month's billI gladly drove to their office in Nampa and turned in the modemThe rep in the office not once asked how my experience was or why I canceledPoor poor poor customer service!!!

In January, I called Cable One to increase my internet plan and disconnect cable servicesI was offered an internet plan that worked better for my family’s usage and acceptedI explained to the representative that we do not utilize the cable services because between our smart TVs, and Xbox consoles, we get more of the same thing for much lessAfter receiving a very large bill, with days of internet charges, and a cable charge, I called to ask why the services were not disconnectedI was advised that to disconnect the services I had to return the boxesThis was new to me, and I advised the representative that I am unable to drop off the equipment during business hoursI reiterated the fact that we do not use these services and I did not know they were still accessibleI requested to make my payment in payments because my bill was almost double its regular amount and was informed they do not accept payment arrangementsI made my payments although I did not agree with the bil

Very frustrated with this companyI have spent all day trying to access the Internet so that I can complete my assignment that is due today for the online college class I am takingAfter several hours, I called the company to help me resolve the issuesI was told that there is a power disruption to the entire areaI explained to the service representative that this is going to cost me my grade and would he happen to know if the issue would be resolved tonightHe was completely unsympathetic and outright rude! This is not costing him anything, but for me, I could potentially cost me $if I have to repeat this course and cause my near perfect GPA to suffer resulting in disqualifying me for the TEACH grantThanks for nothing Cable One

They are still advertising the introductory rate of $25/month for first three months of high speed internet, which they claim is half price My rate was raised to $after months Therefore, half price would be $27.50., not $ This is advertising Does everyone get their rate increased after a short time? If so, that seems a bit dishonest to me

I have attempted to contact cable one twice on this matter, and no one has contacted me On NovI called cableone to report my internet service was outI went through the minute recording, and when I finally talked to someone they set a service call between 1-pmAt 3:I received a call saying my problem was an area outageWhy wasn't I told that at am? I had to take hours leave in order to be home for someone who didn't showhours @ $an hour means cableone owes me $I wasted time and money and it was totally avoidableCableone bills consumers if we are there for an appointment, but I had to take hours of leave for them not to show

I operate a small business out of my residence and have used CableOne as internet service for over two yearsWith them, I have a business plan for which I pay $a monthThis plan was supposed to guarantee me speeds of down and upThroughout the course of the past year (2017) I have run into numerous issues with them not being able to provide that serviceThis has sometimes left me without being able to work for over a weekUsually the issue was pertaining to new equipment or lines they installed in the area and not a environmental issue
On the weekend of October 27th, our upload speeds dropped way below what they are supposed to be, preventing me from workingIt was then that we were assigned a lead technician and his personal contact to solve our issueThroughout that week the lead technician replaced everything in our house including the modem and cablingThe issue still persisted after that and I was still left with no way of doing my job
After attemptin

Cable ONE's email service has deteriorated to the point that it is totally worthless Incoming email to subscriber's cableone.net addresses are routinely bounced back to the sender as either undeliverable or as spam, the latter despite the intended recipient having turned off the spam blocker in their Cable ONE configurationOftentimes the incoming email simply disappears with neither the sender knowing that it was not delivered nor the intended recipient knowing that something had even been sent to himComplaints about the email problems made via the webform provided on Cable ONE's website to customer service are invariably refused with an autoresponder message wherein the subscriber is told to voice call the complaint in This is an absolute waste of time (yes, I've tried that too, multiple times) and nothing is ever done to fix the mail server configuration or design or whatever else is causing the problems
My bank, attorney, broker, auto insurance, and others communicate al

We were tired of cableone alleging that we continued to go over our data limit despite our efforts to cut back on our internet useWe are not heavy internet usersWe do not stream high definition movies often and don't subscribe to NetflixWe use the internet primarily for research, school, and work
We called this afternoon to set a cancellation for our service for April This evening we logged into the computers to work on school and we have no serviceWhen we called customer service they acknowledged the notes that said disconnect date was next week yet our service was cancelled today anyhow
This is a major inconvenience and is causing undo stress with regards to university work that had strict deadlinesCableone refused to resolve the issue outside of M-F 8am-5pm
And we have major concerns with regards to cableone arbitrarily alleging we are exceeding the data capOur internet habits have not changed excessively yet we somehow are accused of using more and more

I pay between and a month for phone and internet and for years I have been calling and making complaints with Cable One nothing has been fixed! This is hurting my business customers calls can't get through and I can't run credit cardsI have called corporate multiple timesI am not sure what to do from hereThere is not another provider in my location or I would switch! My customer and I both deserve more! I have even been chewed out by a representative of cable one when asking for a credit because I refuse to renew my contract with them till the issues are resolved!

Cable one refuses to let me decrease my internet plan stating that I could possibly go over my bandwidth (but I have yet to), and when trying to explain why I want to decrease it from the highest plan they have to a mid-range one they continue to try and talk me out of it, hang up on me, or inform me a supervisor will call me back cause none are workingSimply put I just want to lower my plan and cable one in order to continue colecting the most money they can from me refuses or otherwise is doing everything they can to impede the process

I recently moved to an area *** *** **) where only one cable TV service provider (Cable One) offers cable TV service They also are the only option (besides satellite) for internet service for our home We've been paying $120/month for TV service that "boasts" channels; however, included in those channels are a number of repetitive network channels - along with separate HD channels of the same Having established that the channels is hardly more than or repetitive channels, our last bill showed an increase from $to $ Furthermore, we've had to call in a number of service issues since we've contracted the service in February - most involving what the service technicians have called inadequate & faulty converter boxes that lack any durability (we've changed boxes at least three times) We've been told that another box is available, but for an additional $5/month/box Additionally, Cable One's internet service is unreliable & often freezes

I believe the first problem occurred in November 2014; it might have been late October, but I believe November
We have reported issues almost every monthWe have had techs come out or times, I think; mostly they try to fix in Arizona
We live at *** *** AAND One thing I have noticed, when our neighbors north of us (maybe Ave A) sign on and I can see "HappyHour2", we start having drop offs We'll be on/off on/off IF I try to call in, by the time a tech gets on the phone, we're back on and they don't see a problem They've changed our settings more than six times We've changed the modem or times; it easy to lose count
I think it is worse when it is Windy David is concerned that there is moisture in the underground wires or that going into our home He associates the problem with old landline issues
One tech mentioned pills They discussed yellow and blue pills He could see problems on the blue and not on the
yellow He said when AZ tells us

I believe being the sole cable internet provider in the Boise area for high speed internet you would understand that, despite your comment in a reply to a complaint on 8/23/"Offering fast speeds does not correlate with higher bandwidth usage, the type and amount of content does," while offering fast speeds enables people to utilize their bandwidth at a faster rate So it in fact does correlate I have been placed on a higher plan for three months due to high bandwidth usage that, I agree, I was at fault for Now I am being place on the higher plan after getting one notice, and only one, that said third notice of overage I have only been back on my "lower" bandwidth plan for two months How is it that to get off the "punishment" of overage plan you have to be under the previous bandwidth for three months before being allowed to lower your plan, and now less than three months later I am being told I have been going over my bandwidth allotment for the last three months? I never

Worst internet company I have ever dealt withAfter months they "make you" go to a more expensive packageWay over priced and the 100bps package you might get 40mps on averageBUT, they are they only Internet available in the area

Cablone one box sparked and alomost killed of my aminalsWent to Cabone in Rio Rancho and the customer service rep did not want to hear a word of itThe box serial number is ***When asked for a new box she said it is for a new boxWe had the box that sparked for almost yearsWhen it was said we have had this box since it came out she just argued with usThis is the second incident with this same customer service repHad to call cableone to get the new box to work to findout from the service they they are petty sure she gave us a bad box againAlso the person refused to give her nameWhen I said if this continues I will swtich she said Cablone one does not care if we go to there competion

I pay $a month for high-speed internetI'm supposed to have 150mbps download, 5Mbps upload and a 400GB data capSince May 17th I have had intermittent issues, today being August 15th, Sometimes I don't even get 1Mbps download, and zero uploadI have several screen shots of the speed tests as proofI pay my bill like I am supposed to, and still can not get a resolution to this problemI have called numerous times since August 8th, as this date is when the situation became unbearableI was patient up until nowI talked to one person from my local office and he gave me his email address as a contact info, I guess forgetting my internet doesn't work so I can not email himOther than that email address, I can not get in touch with them to stay up to date on the problem that's been happening for three monthsA billing representative said he can only apply $credit to my account, but it will be $off the next six bills
Product_Or_Service: Internet
Account_Numb

Turned in all modems, etcand cancelled account on August 31, because of a move from Prescott to Phoenix Have received two monthly statements since then reflecting a credit on the account of $but have not received a check Went on line per the statement but found user name and password have been cancelled Went to the address reflected on the statement (N 3rd Street, Phoenix) and found the building vacant with construction fencing surrounding it Went to the Arizona Corporation Commission to find out they do not have authority over cable companies Referred to Revdex.com Thus this complaint

Cableone lied to us to get our services - quoted "approximately" $for the first months and then aprox $after that They are trying to bill me $and always has a different reason why

Account Number ***
Advertisement was $ per month for the first months then after wards $55.00.When speaking with sales associate he verified the prices and I specifically asked if it was unlimited and he said yesMonths passed and all of a sudden I receive a bill for $ in which the accidently charged me extra fees and without notification and moved to higher internet level costing me $per month because supposly im going over data usage GB in which it was never clarified in the beginningI called on 3/14/and a manager was supposed to call me back and never didI followed up on 3/16/and I pleaded with supervisor Dennis that I cant afford $a month and to move me back to the original plan as promisedShe said I have to be under for months