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stupid internet data cap issue:
I have starter plan with 300GB data capDuring months of free trial of a streaming service (and I decided not to continue with the service), two notices were delivered to us more than month after each occurrence, and at the time no mentioning how customer can check their monthly data usage provided by Cable OneOn the third notice it force me to settle with an unfair upgrade to a ridiculously higher rate plan (200% increase in rate) with a data cap increase merely 66%
All this happened after I called their customer service and explained the trial streaming service and my intention not to use it any more and my base monthly usage less than 200GB for past years and no needs to upgrade at all
This is a very bad business practice to treat customer like this, all out of greed and not-care-what-customer-think, or monopoly

I have made several attempts to pay the bill with Cable One over a two-month time frameMy phone calls were never returned, my online account was unavailable to log in to after I closed the account, and I directly paid my account in full with a check in the Idaho falls officeAfter paying it on October 10th, 2016, Cable One turned the account into collections

We have had problems with Cableone for well over a month now Since last year with our internet but in the last month they say they are doing upgrades and we've had major problems having a phone We are closing on our home so can't rely on the phone to work My husband has health issues and I can't rely on the phone to work
We've contacted Cableone several times and they send out technitions only to be told they have upgrades and their engineeers are working as hard as they can to fix the problem They'll give us an $credt Well, I had to pay $to fax at *** because I couldn't use my fax at home Then I have to use a pay as you go cell phone because the home phone I'm paying for doesn't work
We are so tired and stressed because we can't rely on the service we are paying to have and they can't fix it
We've asked to talk with a manager but no one calls us and they have a cell number that is reliable

My wife and I have an account with Cable One We have been on paper billing Several months ago we were switched to paperless billing without our consent Since we stopped receiving bills we did not send a payment Not intentional just when we sat down to pay bills they were in there so we didn't really think about them Our service was cut off as a result I went to Cable Ones website and paid our outstanding bill plus late fees and penalties under the assumption that our service would be reconnected I contacted Cable One and to talked to Kim ? (costumer service rep 1) and discussed the problem and she couldn't even see where we had been placed on paperless billing I told her that I had changed it back to paper billing online when I paid this morning She informed me that I would have to pay another $to be reinstated (even though she couldn't explain why they weren't sending a bill anymore) I asked to speak to her manager and was told they were on vacation When I p

I called cable one to pay my bill and it was way above the amount I was told I would be paying! Since getting the service I've had nothing but problems! First my services was being disconnect because of non payment! Yet my bank statement showed it had been taken out of my accountThen I had too pay reconnect fees and past due amountI thought everything was finally done with until today when instead of paying $I had too pay $because of over usage! Not once was I notified thru either email and or regular mailYet was told I either had to pay or be disconnected!

I was recently automatically increased from the least expensive internet tier to the most expensive Internet tier due to going over my monthly data allowance months in a rowWhen I called customer service to question why my bill more than doubled, they Said that I had received three notices regarding my data overagesI told the customer service representative that I only received one letter She said that the first notice is sent by a pop up, the second notice is sent by Email, and the third notice is sent by a letterI told her that I never received a popup for the first noticeI asked her what email address the second notice was sent to and she said provided me with an email address that was not mine I asked her if I could switch my account back to the lower tier now that I was aware that I was going over my limitShe said there was nothing she could doI asked to speak to her managerI explained to the manager that I only received one of the the notices and if I could s

Company does not respond effectively to technical issue requestsWe have moved a state government website and the are referring their ISP customers to the old IP addressWe are receiving complaints weeklyThe site has been moved for two months

I am ridiculously angry with the lack of listening and problem solving ability of customer serviceI can only reach the local office in person so I took time out of my work day to do thatI have been a loyal customer for over yearsThe adults in my household work 8-Sending a service technician during those times is uselessI pay over $a month in services and can't get my cable to work consistently or get a tech out to look at it after hoursThis has been going on for months and I'm looking into replacing cable one with dish

We have a contract for business internet services dated March covering a period of three years from the contract dateThe contract is for $per month for 'service and equipment fees'Cable One has recently informed us that they are going to add an equipment fee of $a month which the customer service person said the Cable One legal department 'cleared' as the Cable One general terms and conditions allow increases in costs and fees I pointed out to customer service supervisor Samantha on 12/1/that the specific contract should supersede general terms and conditionsShe stated that she had been told the Cable One legal department had authorized this additional fee based on the general terms and conditions

We can never get enough band width to watch Netflix Movies starting at 7:00pm every night Yet we can watch it in the morning It has gotten so bad with Cable One that we have decided to just cancel Netflix because of Cable one I would not recommend Cable One to anyone Unfortunately for us that is all we have in Prescott Although we are looking into getting a dish

Internet bandwidth is meteredIf a consumer goes over the cap times in a rolling month period, they must upgrade their service
I was told by one representative that my overages would be reset at the beginning of the yearI just recently found out that's not true, it's a rolling month period
When I called to resolve the issue, the representative told me that I would need to upgrade to a plan better suited to my usage; however, instead of averaging all of my bandwidth used over the month period, she said she can only average the overagesWhich is not suited to my average usage, that's only suited to the exceptional times when I did go over the bandwidth cap within the month rolling period (which again, I was previously misinformed about)The new plan was tiers up from my my current plan, would have been double the costSo dissatisfied was I at these policies, that I opted to cancel my service

Started up service with CableONE months agoI got their Meg package for $35/moAfter the first month I got a notice that my usage was exceeding their 'Acceptable Use Policy' of 300GBMonths and were the sameNow they require for me to upgrade to a $170/mo plan or have my service terminatedUnfortunately the cap they have is absurdWe have Hulu only and use that for the kids, that is enough to put us over the capOn top of that, we own an Xbox OneThey give us Games With Gold every monthEach game can run up to 70GB to download, plus updates, patches, etc
My parents also have CableONEThey have no gaming systems, use the computer for online courses and also have NetflixThey were forced to upgrade to a $80/mo service plan
CableONE needs to get rid of caps and get into the future300GB is nothing anymore and I will be moving on to a new provider

Approximately to weeks ago I began experiencing problems with my WIFI I contacted Cable One numerous times and as of yet they have not been able to correct the problem via the phone Each time I call, they give me a different solution and finally they tell me it may be a modem problem The issue with that is it is their modem When I requested a technician come and look at the situation, they told me the problem was on my end and not their problem In the mean time, I'm paying $a month for service that I cannot use
I would like them to fix the problem and credit my account for month service and if they cannot correct the account, refund my money for the past month and cancel my service

Starting Oct ’15, CableOne increased my monthly bill by $and doubled the speed from to Mbps Unaware of the existence of a GB/month cap, I had never exceeded the limit in 2+ yearsI exceeded the cap in Oct and NovI did not receive a first notice in any formI received a 2nd notice in Dec ‘via mail informing me that I’d exceeded the GB limit and the next notice I receive would be the final notice, at which point “[I] must select a new level of Internet service which better suits how you use the Internet.” What I do not yet understand is how I was well suited with my previous plan which I paid $per month since May 2013, but now as of October when my bill was raised $my plan suddenly no longer accommodates my internet usageMy usage habits, number/types of devices haven’t changed at allUpon receiving the “2nd notice”, I stressedI did endless research online in attempts to fix the problemI called CableOne repeatedly for help to no availThe aut

Why is it not possible to call into the local Ada Cable One office?They have a local number, but all calls are routed out of stateWhen you go into the local Ada office which is only opened Tuesday - Friday 11:30am to 4pm I have never heard a phone ringing in the office, and I have been to the local Ada office probably times trying to get my cable internet line buried during the last almost monthsIt would save time, time off from work, and gas if I could actually callAnother issue is the fact they always say I will get a call back and in the last almost months I have received return callsIt took me months to have my internet setup and it has almost been months since I was told the internet cable outside my house would be buriedThe line has been cut once by my mower and ripped from the pole after it got caught on my lawn mower tractorThe last phone I received said they may be able to get to it that week (the week of July 5th), but I have been told that before

I have spent over hours on the phone (at least different calls) with you guys in a matter of daysYou gave the dispatcher the wrong number (even though I called at least times yesterday CONFIRMING MY PHONE NUMBER) so I don't understand how you gave them the wrong numberObviously I missed the dispatchers call because of this error on your partSo you took it upon yourselves to reschedule for WednesdayI never agreed to thisI won't even be home, so I don't know why you thought you had the right to reschedule like this without my permissionI had at least CSR's tell me yesterday that the dispatcher would still be here before This was after the dispatcher had apparently been calling the wrong numberNo one showed upStillI had someone from the billing department "escalate" these calls, and never heard back from anyoneNothing was fixed, and no one even called me after the escalation was sentI've had CSR's tell me they would look into it further and call me ba

I originally signed up for Internet service in June and was told by Giovanni that it would be several weeks out before they could install serviceI advised him that this was unacceptable and that I wished to speak with a manager as I was told on the phone that it would be if not the same day, the next few daysI get a call back from Corey in Arizona and he was able to schedule it on Monday (this was a Friday)They come out and installI then decide to get cable service too and again, it was several weeks out unless I picked up the box and installed myselfI go into the local office and they say it can't be done-someone has to come out for a feeAfter arguing with the locals, they decide that they can in fact give me the DVR and I plug it in myself and I pay $deposit which they said would be refunded after I returned the equipmentI returned the equipment the same week as I got a much better deal with satelliteShe said the deposit would be refunded immediatelyA month

The most unhelpful, ridiculous customer service and technicians ever! Pathetic!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We had internet & cable with cable one...we canceled the cable portion of the service because we went with *** ***.Cable one canceled our internet service and told us we have to pay a reconnect fee and pay month of service up front before they will turn our internet back onThey are the only high speed internet service in the area and their local office is only open Tues-Friday 11:30-4pm?????? Their response to most problems is that we can cancel are service if we aren't satisfied with it

Data caps are unethical, anti-consumer, disrespectful, and should be illegalThis company is the worst for this, and should be forced to stop limiting people's service they pay for