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Dear Cable One General Manager Boise:
We are good loyal customers that always pay our monthly bill on time We have never asked you for anything other than what we pay for each month....only this month on 8/and 8/you did not deliver....on what we paid for....and it caused us significant financial loss....as well as extreme frustration, anxiety and severe headaches!!!
We respectfully request a fair and reasonable compensation credit of $(our loss is more than this but we are trying to be fair about it) to our Cable One Internet account for the following reason(s):
Your Internet outage that started in the AM of 8/caused nothing but chaos and financial loss for us My husband works from home (this requires Internet service), and he does NOT get paid for Internet down time This is our ONLY source of income
We had to spend over $on our prepaid cell phone speaking with to "techs" only to be told each and every time on Friday that the outage is fully r

After recently increasing speeds to the plans, without warning the company had increased prices on existing servicesAlthough tolerable, they also seem to be fabricating information with data caps that were not disclosed upon purchaseFriends and family have come across a coherent problem recently where we are suddenly told through our usage that we have reached data caps and would be "forced" into paying a higher tier plan from a payment that is automatically drafted from my account with no disclosure or mailing agreement to do suchThrough our month to month usage we have suddenly come to realize that we are being forced into higher tiers because of these data caps due to monopolized area exclusiveness, I've also had the service for nearly a year without changing my day to day practices and now suddenly and consecutively seem to be experiencing data cap issues, even upon decreased usageUpon calling them as if to set up new service we were presented with information

I've had CableOne in Ada, OK for about years consecutively, and I had to finally cancel my serviceThe data cap in a world that's moved to streaming and digital downloads is absolutely ridiculous, and is a pure money-grabbing policyBeing forced to move to a more expensive plan that we can't afford based upon overages, instead of just having us pay for the overage is, again, ridiculous I used to stream all day, every day and download games and such, and never used to go over up until a year ago I don't know what changed, but when I was made to move to the $105/mo plan I had to cancel my serviceWhen I called to cancel it, they didn't even try to rectify the issue, nor offer any helpWhen I called the office to talk about why I was moved to that plan, the lady literally said, " Would you like to cancel your plan? *yes, I can't afford that priceI've been with you for years and this is the first time I've had overage issues* Okay, turn your modem in to your local officeTh

I have service with Cable one and renting a modem from themBefore I switched I checked to see how much data was being used I had century Link servicescenturyLink adviced me we never went over gigabytes in the previous yearThe plan I choose with Cable one was gigabytesI have called customer service several times when we fist setup service and asked how I could make sure we didn't go over the plan I Lowered the streaming quality on every possible device YouTube, nexflix etcWe didn't change any of our streamingI did additional research online to find other ways to limit data usage because I received a notice that after months of going over data limit CableOne would force me to increase my plan to gb for $moreI would be required to pay a month for three monthsWe are a low income family my husband is disabled needless to say bieng forced to increase our plan is not acceptableI called again to speak with Tech support to ask for help &ask how I

I called cable one about my bill on 10/24/at 16: I was trying to find out why my bill was $They said they are billing me for the month of October and I had to pay it so my internet would not be disconnected I canceled just my cable serviceI returned my equipment on 10/04/and the employee at the desk told me that I would not be charged for cable for OctoberI want my actual bill for only current charges I do not want to pay for services that I did not receive

We moved to a new house over months ago, and when they set up our internet they left a cable across different backyards and told us they would be back to fix itThey didn't show up later (which they made it sound) and so we called themThey then gave us a different number for the local branchThey told us it would be 6-WEEKS but they put us in the listweeks later still not fixedWe repeatedly call that number and never get an answerFinally we call corporate, and they told us that that information we were given was wrong and because of the time of year it would be another MONTHS before they could do it but we are at the front of the listThose months pass and nothing happensCall again oh we just need to put you on our work order, it will be doneAnother months later nothingCall again and they tell us oh we have different computer programs, I only see it in oneI will fix it and get the work order approved because it is burying the cableI will make more of your sprinklers, Someone from the local area will call you and set up an appointmentdays later we wake up to find a sorry we missed you note on our doorThe issue with this is 1) they never called to set up an appointment like they said they would and 2) we WERE home, meaning they never rang the doorbell (our dogs bark like mad every time it goes off, we can't miss it)So I call back and make them schedule me an appointment, but they only do all day appointments 8am-7pmSo I have to drop everything and wait all day, and I had a sick dog whose vet appointment I had to push to the next dayI wait all day ( I left my back gate open for easy access) and no one ever comes to my doorWe are on a corner lot, so there is a side of the house I cannot seeI went to close the back gate for a second (to let my dogs out) and noticed a cable one truck on that side of the house, so in effort not to get in the way, I leave the gate open and leash my dog and take her out front insteadBefore we make it back inside the house the truck leaves and I never saw anyone get outCable one does a lot in my area, so I thought maybe it was at a neighbors or something and continue waiting ALL day for someone else to show up and no one didWe call them AGAIN and asked what happenedApparently they cancelled my appointment without notifying me (again I had other things to do) because they have to go through a different agency, they same one from the beginning that lied to us and then quit answering our callsSo needless to say, we have been pulled around in a giant circle and are very frustratedI wouldn't recommended cable one to anyone if you can avoid them (because of our rural location we cannot)

Cable One is trying to charge $more than what I oweI will pay what I owe, which is $35.50, but not one more cent!
I stopped service on 7/5/and my payments were made by automatic withdrawal The monthly bill in dispute was from 6/23/to 7/22/and the total bill was for $ I owe $of that bill which is calculated as follows The service from 6/to 7/is days, $divided by days equals $per day or days X $= $ Cable One tired to take out the entire $by automatic withdrawal on 7/8/and I stopped payment on it Next I received a statement from Cable One that stated I had a credit of $ On July 25, 2016, Cable One tired to withdraw $and I stopped payment Recently, Cable One sent me a bill for $ They claim I owe the $plus two $stop payment fees I called them on Friday, 8/12/and talked to KarenI explained the above situation and she said she would call me backShe didn't I called b

I have spent more than hours via the telephone and using the Cable One web site to review and discuss my cable billI waited on hold at ###-###-#### for more than mins and thenat 4:local time( in Prescott AZ) was told the office was closed and to contact them during business hours 8-5pm local timeThe Cable one site that is supposedly for viewing statements on line (*** ) fails to display any statementsFor a company that is technology based (a cable compay) Cable one's web site is confusing and oten leads to endsless links that fails to provide the information soughtWhen Cable One's license comes up for renewal in the Prescott area I will attend meeting to explain my personal dissatisfaction with their serviceI also plan on speaking with customers in my immediate area about doing a petition to remove them as a cable provider I place a one star because I could not make it lower on this site wich

The data caps are ridiculousAny one who uses their supposedly fast internet will go over data capsThen they force you to upgrade your service and not only is it much more you will still go over the caps

The company internet data usage is controlled by themIt did not reflect correctly my actual internet usageThere were multiple instances the internet usage was bumped up a tier, so that the business can upsale a high tier data plan, which in turn to boost their revenue/incomeWith the overusage, the internet bill will go up

My problem is cable one is very dishonestCable one wants to charge me for their modem because they told me that the label would not re-stick but of course it did re-stick to the bottom of the modemI was told I could take the label by one of their techs and put it where it would be convenient for me of course they said that's not so just like the label would not re-stick but the label is on there secure now by just sticking the label back on without adding any other adhesive and they know that modem came from my house with that labelThey are doing this because I just disconnected my service from Cable one Cable one is very dishonest and should not be trusted at allI just want to get my refund and return their modem but the local office in Pocatello, ID has made that impossible

Cable one keeps forcing me to upgrade my internet service because they say I am using to muchThe patterns in my house have not changed and recently they dropped my cap from mb to 750mb without notification I'm am now paying the same price for less serviceRecently they started threatening me again, stating that I need to upgrade to the a month packageI have checked with consumer reports and there are several people complaining about the exact same issue This company is employing poor business tacticsFile complaints with Revdex.com and FCC like I didThis company needs to be eliminated

I haven't had the same payment for more than monthsMy bill went up $for months and now its up $again and I haven't even been with them for a yearThe staff is barely competent

Over the last 30-days I am not getting what I am paying for
I have called many times for slow internet, I pay $105/mnth for a 100+ meg down connection
I have had a tech to my house twice and both said ti is an issue on your end
Due to my work requiring me to transfer data exceeding your limits you have forced me from your cheaper plan up to this plan and the service I am getting is the same as the cheap plan!
Consistently my speedtest shows I am getting only 20-25meg downI WANT WHAT I AM PAYING FOR
Both your techs have said this neighborhood is overloaded, your phone techs have told me the servers I am on are at 96% capacity!
Fix this issue or charge me the lower rate until you do fix it
I would so switch ISPs but you know there are NONE in this small town and have refused to help me so I have no choice but to file a complaintI am being robbedI can't afford this cost, but if I have to pay it, then I want itI understand that the meg down is only an estimate a

On June 3, from their Phoenix offices, CableOne issued a public statement stating they were discontinuing overage charges for their internet service plans"Cable ONE has discontinued data plans with overage charges"
On their website, there was prominent advertising stating "ABSOLUTELY NO OVERAGE FEES: With Cable ONE there are never any overage fees...ever."
I signed up for internet service when this feature was widely advertisedI chose the Mbps plan as it provided a dataspeed that was more than adequateAlso, CableONE is the only highspeed internet provider in Globe, AZ
We enjoyed this service immensely, without complaints or problems for about a year
A few months ago, CableONE began advertising a "free upgrade" to Mbps serviceTheir advertising (still being displayed on their website and on billboards) states "We've Doubled the Speed NOT the price"They automatically increased the bandwidth on our account to Mbps
Within a few weeks of this "up

I contacted Cable one to cancel my service for television at the End of AprilI was informed that I needed to do so by bringing my equipment in to a cable one locationI did so on May and received a confirmation letterI asked at that time if I would be receiving an adjusted bill, which I was told I wouldI received a full bill for a service I had cancelled days in to the billing cycle, so I called to have the bill adjustedI was told that this was not possible, and that I would need to pay the full bill and it would be adjusted on the next billExasperated, I asked to speak to a supervisor, to which I was told it would not be possibleI decided to wait, hoping that the new bill would be printed before I had to deal with any shutoff activitySadly, I received a shutoff notice on Saturday, May 28th, and because their office was closed, I was forced to pay the higher total to keep the service onI called today, 5/31/2016, hoping to get some sort of resolution, but was

We have had Cable One for years and have never had a problem until recentlyOur household consists of just adults and we don't spend a lot of time on the internet or using dataBut we recently received a letter from Cable One stating that during the most recent billing cycle, we exceeded our data plan amountSo I checked on my account on the Cable One website and we have only used 17% of the plan amount with only days left of the billing cycleI find it very hard to believe that we exceeded our amount last month and I think they are trying to trick people into signing up for more expensive plans, We aren't going to fall for that but it's such an unethical business practice and it needs to stop

I received a notice I had gone over my allowance for the third time in months and that I MUST upgrade or disconnect I did not receive any notice before that Come to find out the way they notified me was with a "pop up", which was not seen by me, but probably a child of mineAnd they emailed me at my cable one account, which I obviously have never used in three years To add insult to injury, the last two months I was over and the third month was last JUNE! I invested why the sudden change After many phone calls, I learned that Net Flix, You-Tube, and Facebook had all changed their options, and did not tell anyone Ever notice on Facebook about two months ago that all your video feed plays automatically, instead of when and if you choose to click on it? You-tube automatically plays at the highest bandwidth possible, and plays continuous, does not end one episode, and stop, it continues on and on unless your shut it offthe Net Flix has also changed to playing at the high

The worst cable company ever my bill was $for basic cable and Internet and kept rising and the charge me for months at a time and charge me late fees

Despite paying for 50Mbps, effectively the internet being provided functions at 1Mbps on average during it's bad phases Sometimes these bad periods will last hours or even days where web pages cannot load, nothing can be downloaded, and even something as simple as checking my email is impossible When the internet is 'behaving', it works beautifully, though still not quite at the capacity that it should Downloads still never come near 50mbps, during a good period it's closer to
The issue is not with the router or settings, the basic troubleshooting does nothing The issue is on Cable One's end, I don't know if they intentionally deny service to the capacity that's been paid for or if they have something that needs to be fixed on their end, but they are being incredibly stingy about the issue It's ridiculous to have a week and a half out of a month spent without a service and still be charged for the full month's worth It's doubly ridiculous when even at the best of tim