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Have had internet service with cable one for over yearsSuddenly in the past few months we are getting notices about going over on data(Our usage habits have not changed.) Now they are saying after the 3rd notice of data overage they are telling us we must upgrade to more expensive packageCable One is the only internet provider where we live, there are no other optionsI feel as though they are using their monopoly to lean on customers with no viable internet alternative

The data caps are way too low and are hard to make use of I have data cap which in the world today is extremely low and most cable companies have caps twice that for their entry level accounts its a joke

I originally ordered Cable ONE internet from the website and went through the corporate office (which the ordering process went swell I had a positive view of the company up to this point) However, the local business office never installed or even called when they couldn't meet the scheduled installation time However, this review isn't about not getting serviceThis review is about how after being two weeks late, I called the corporate office again and demanded to cancel my order, and get a refund They refunded the money (that took to business days) okay, but a day or two after I was refunded, I was immediately charged again the original $ This put my account negative because I was not expecting this charge nor was I prepared for it What is more, despite that they can have the money out of my account within seconds, it will still take them days to refund the money So any overdraft or rejected card fees that I incur because of minor shopping for groceries are just on mePerhaps I'm an isolated case, internet never getting installed and getting an unauthorized charge on my account, but this quite frankly is unforgivable They need to make sure that whenever a customer cancels an order like this or drops services, that they aren't still charged for services or orders that are no longer valid nor received

For months the Internet that cable one provides keep going downweeks ago a tech came to the houseI was told it was an issue with there box on my streetI was also told a master tech would be out to fix itIt was never fixed

Our office received a new modem to be installed The letter sounds like it's going to be a simple procedure Came in to work early to get it done before the staff shows up Was on hold for over minutes so, needless to say, the staff is chomping at the bit because they have work to do Finally got a technician by the name of Lance I had to run back and forth to another office to get the CMAC number and other information he was requesting The letter probably should have said to have the CMAC number available It was very frustrating To top it off, he called me HOSTILE I read another review where a tech called a customer "the B word." These techs need to remain professional and not resort to name calling If they are going to send out new equipment that needs to be activated, they need to add additional staff to handle the increase in calls To call me a name is unacceptable He didn't get the modem up and running so I just wasted minutes of my work day to be disrespected and called HOSTILE by a CableOne tech Perhaps Lance needs to be in a job where he doesn't work with customers

Beware getting service with this company for business internetThe shortest contract they offer is yearsThey are the only service provider in the area so I had no choice but to use themThe service was okNot stellarSlows down quite a bit, but I actually did not have major issues with them till I tried to cancelWe moved our business and moved into an area they could not serviceWe still had months of the contract leftWe tried to pay out the remaining balance of the contract $280.00, and set the disconnect date for the last day after the contract term, but were informed that if we cancelled prior to the term date, the disconnect fee was $They would not allow us to pay for the remaining months and set a disconnect dateWe had no choice but to let it sit active for months until the contract termedThat’s a stupid policySo beware if you decide to choose them

This company creates ridiculous reasons to charge you outrageous feesIf you want to reinstate your internet they want to charge you $to resend a technician to "make sure the connection works." The connection hasn't moved or changed and having a family member who works in a cable business I know it is not necessary to have this doneThey simply state that's just their policyIt's a bold faced lie that they have to do but it's just an excuse to charge you more moneyI also had overpaid on the account and was told I would have a credit sent to meHowever I was informed it will take days for that refund to arriveThey will tell you it's only days but they only process refunds once a month so if you missed the one day of that month refunds are processed, you must wait an additional daysThere is no legitimate decent business that would actually state something like that and stand behind it as if it was the right way to treat customersAnother issue I experienced with th

On January 1,Our cable One service was replaced by another service providerWithin, that first week I called Cable one to have their cable service only not internet but cable only to be disconnectedThey informed me that they can't do that until the cable box was returned to themI said I'm not using the box anymore please disconnect my service to the boxThey insisted on me or my mom to return the box then it would be disconnectedAt that moment I said to the rep its unfair pricing when we're calling to disconnect and they don't want to but they will still bill you until you return the boxNow, Its been a month since we departed ways with cable oneKeep in mind that we have internetMy last bill was $which I took care of it it is now 02/21/and Cable One sends us a bill for $All we have is internet which is still poor serviceThis is poor customer service and unfair billing

Constant drops in service, can not connect to the internet, or internet becomes extremely slowCompany claims speeds up to 150Mbps on the plan I am currently on, yet I am lucky if I see anything above 70MbpsI was raised to the 150Mbps without my consent, and now I'm being threatened that my service will be raised to a higher plan again because of data use, at which time I will have to cancel my service since I can not afford a higher priceData caps to speed ratio are horrible

Canceled service and transfer of phone number was incorrect Now I have a bill sent to collections for when I was told it was zero
I really wanted to stay with Cable One; however, service outages coupled with price, I chose to move to *** I was told by both parties that this would be an easy transition and I would be able to keep my number All I needed to do was bring my modem back to Cable One and everything would be fine Well when I brought my modem back Cable One canceled my service and I lost my phone number Since then I have had to have a new number that I didn't want
I am frustrated that not only losing my number I also have to deal with a collection agency for when it's invalid

Cell center lady gave wrong price and cause service to be cut off

Cable One is a scam and complete garbage, I'm fed up and tired of it, the TV service is expensive and not worth very few channels that you pay more than premium for they constantly raise their prices, Their internet is as advertised BLAZING FAST...when it works for like a few months out of the year it has constant packet loss and im constantly having to call to have it fixed they always come out and check my house and its never the issue its always out in the lines but they LOVE to waste theirs and my own time, its being crap now last time the tech actually told me if there was any more issues not to call them back out

Failure to provide service after paymentAfter paying for Internet my service hasn't been connectedIt's been a monthA technician refused to connect my service because it wasn't his jobI've paid twice for this installation and month of service that I'm not usingThis company is full of crooksThe service is a scamThey collect money then don't provide serviceI've lost employment opportunities due to this internet issueAnd spend over $on this issue

I accepted a job offer at the beginning of October and had to move abruptly to begin (within days.) I was living in a household with several individuals but the internet bill was in my nameWhen I moved, I called the cable company (Cable One) to have them transfer service to another member of the householdThey refusedI asked them to disconnect my service so someone else could start their own serviceThey refusedThey continued to charge me for cable in a town that I didn't live and even set up another account for the people living in the same house while charging meThey were completely unwilling to work with me or provide any form of customer serviceThey were more than happy to just keep charging me for services that weren't being providedAfter several attempts to contact Cable One and work out a solution, they finally disconnected my service and accepted almost $in payment for unprovided servicesI decided it would be easier pay them off than to take legal action b

When I signed up for cable service in August I was charged a deposit of $and was told I would receive the deposit back after days of service I have visited the local office several times and spoke to a sales representative and a supervisor and have made several phone calls to the main office and have received nothing but excuses such as: "our refund checks are only issued the 2nd Wednesday of the month", "your refund has been issued and you should receive it by Friday"It is now months later and I still have not received my refund I feel this is an unreasonable time to wait

We've had some major issues with just getting service started at our location First time Cableone came out they weren't able to get us up and running correctly and relied on our neighbor to let us use a very long line for internet in our house With the promise that they would have someone come out and fix it Never happened This past Sunday night our internet went down entirely so we had a tech come out The tech that came out had to get to our neighbors yard and instead of doing this appropriately he snuck over in his backyard This majorly angered our neighbor and is now refusing to let Cableone in his backyard They aren't able to get anyone out to us anytime soon to fix this correctly for at least a week now I'm having to work from home off my tethered cell phone running up my poor data plan Extremely angry and upset The lack of customer service and bad practices employed here have made this a very hostile situation with my neighbor and hard to do my job from home w

Cable One allegedly sent a bill that said that if no reply you will automatically be billed electronically I never saw and now being billed late fee
In calling Cable One today as I was yet assessed more late fees and never received a bill again, I was told that there was a section on previous billing that if your do not call to continue paper billing it would discontinue and you would automatically be billed electronically I never saw this and for the last two months I have not received a bill The first time it was late they shut off my cable When I was paying bills I realized that again I had not received a bill When I called billing, I see they have again assessed a late fee I only pay off of paper bills It is ridiculous that if you don't see some comment that you have to call to keep paper bills There is no agreement to electronic billing on my part

Had numerous problems with customer service and service Had no service more often than it was available Continued to raise my bill monthly for excessive usage when I was not able to use service on a reliable basis Called to home for repair/resolution Worked literally minutes and stopped Called help number multiple times until finally told that I needed to purchase a better router when I was already leasing a router from the company For the last months of service I had no internet at all Called to cancel service and was told at that time not to pay the current bill until router was picked up Set a pick up day for 12/17/Waited at home all day and received no call and router not picked up Attempted to call local office multiple times with no response Was unable to view bill online due to website issues The company then turned my bill over to collections I have paid the bill and still have the equipment which I have no use for I have NEVER had such poor

I should have a complaint on file with you already This has been going on now, all the glitches in my service..with NO results by Cable One....was promised a refund as I have paid their high bills for over a year NO refund..NO satisfaction with their service calls.....and NOW they are raising my rates! I will be searching for different television service and internet..but I want satisfaction and a refund that should be substantial, as I have had interrupted service for over a year

I am a Cable One customer, and for the past month or so my cable TV has been going out more often during prime time TV programming and when it does go out, I am unable to watch my favorite TV shows as my service is out from an hour to two hours every time I pay $per month, and as of January 2017, they have increased their rates, which means I will be paying an additional $per month Granted I have received a $credit on my bill for services provided from 1/23/to 2/22/17, and supposedly I am supposed to be getting a $credit on my next bill That has yet to be seen as I have not received a bill yet Each time my cable TV goes out, I contact Cable One and complain about the service, I am never able to talk to a customer service rep at the Ponca city office unless I DEMAND that some one from that office call me There was one time recently that the Ponca city office manager called me back, and she was extremely rude and hung up on me I do not care how ups