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In October I discontinued my service with Cable One and turned in all my equipmentOn Oct 11, I made contact with cable one in reference to getting my contacts to transfer to my new email service at which time I was informed that I no longer had access to cable one mailI never received a paper copy of my final bill from cable one until December that stated my balance due is 0.00, but on January 7, I received a notice from Credit Management that stated my account had been turned over to collection for on December 23, Once I spoke with the agent at Credit Management they asked if I could fax them all my paper work and I didHowever, on January 9, cable the one next business day due to bad weather I call and was informed that on the back of the paper copy I received in December it showed the bad debt was written off and she also stated that there was nothing they could do about this going on my credit report because they had send out electronic copy of my fi

CABLE ONE IS CHARGING ME FOR WIRELESS INTERNET SPEED OF 100MEGABIT/SEC AND HAS NEVER BEEN ABLE TO SUPPLY OR PROVIDE ME WITH ANYTHING HIGHER THAN 21.8MBPSTHEY CLAIM TO HAVE THE SERVICE WHICH THEY CONTINUOUSLY PROMISE AND OFFER AND CHARGE FOR YET NEVER EVEN ABLE TO PROVICE EVEN A THIRD OF SUCH ADVERTISED SPEEDSI HAVE TESTED SPEEDS WITH THEIR TECH SUPPORT AND ON SUCH TESTING SITES AS " *** , THEIR OWN SITE THAT THEY RECCOMEND, AND DSLREPORTS.COM, AS WELL AS CNET.COM"THIS IS SIMPLY NOT ACCEPTABLE TO CHEAT AND MISLEAD AND OVERCHARGE THE PUBLIC IN THIS MANNER

Absolutely pompous, arrogant worthless monopoly Being charged for bandwidth I do not useCable says it's my responsibility***, says who? This is a form of larceny and Cable won't even address itThere must be a regulatory agency to control this bloviating bully
I can't believe Revdex.com gives this obnoxious outfit its top rating when SO MANY customers do not agree

I traveled to Los Angeles, CA to work for nearly weeksThe cost of staying in LA was high and I was living paycheck to paycheckDuring this time, my Cable One auto-pay pinged my account on the 15th of June and 15th of July, which happened to be days when my account balance was too low to cover the chargeIn the latter case, I had been paid from my LA job the day before (July 14th), but since I had to rely on mobile deposit to get the check into my account, funds were not available until several days later
I received an email from Cable One stating the charge had failed on July 15th, but contained no further information pertaining to an impending disconnectionSince I wasn't home to notice my internet had been suspended on July 12th, this matter was not at the forefront of my attentionWhen I arrived home on July 21st, I discovered my internet had been completely shut off, requiring a re-connection fee ($90) and new deposit ($75) on the accountAs this was a weekend, I could

There is an incredibly sleazy, highly consumer adverse arrangement between Cable One In Lewiston, ID and Cable One located in Oklahoma I have received grossly substandard service on premium internet services which required numerous phone calls and in home visits from representatives of the company in Oklahoma, but billing issues tend to be funneled through the Idaho office I have in the past and recently insisted that technicians I spoke and came to the house to service, contact billing office to let them know just how bad the service has been and how much trouble the failures have caused me The latest technician assured me (within last few days) that he would I should have recorded his name but did not I think the conversation and interventions for totally failed upload service should be a matter of record for the company
Today I had an egregious experience with an employee who identified herself as "***" in Lewiston, ID office, who appeared to be complying with circ

Cable One is robbing me because they keep terrible payment records or informationI ended my services with them at the beginning of Nov (payed off completely)
Since that time they've been contactin me every other month to tell me I owe them for Nov, and also late fees!
The first time it happened my roommate payed it, the second time I payed it and requested paperwork to show it has been payed and closed
Cable One has no paperwork to prove or show that a consumer has cancled and payed! I was able to get an unofficial screen shot of my account being closed and fully payed off as well
Just today I received another call from Cable One insisting that I have a bill to payTwo months after paying it and closing it for a third time
As I stated from the start,this company is thieving from me, making me give them money for a product I don't receive from themTo worsen matters they get collection agencies involved to threaten my credit should I choose to not pay them
This compa

For about years now Cable one has been ripping me offWe are paying for 150mbps every month for the last to yearsWe get around yes mbps on average which in my opinion is just a scummy thing to doIts like buying a new sports car and you get a ***I have been trying to contact them but they keep saying the same crap over and over again"Sir its your modem or router" I have bought brand new top line modem and router and we still get 30-mbpsAnd if you check there google review rating its awfulIts around starAlso the internet has gone out twice when I was typing thisI just want you to know Cable ones BS needs to be stoppedIf you could help my family out and even this whole town out by telling them they need to shape up and give and not 30mbpsAlso they are disrupting my educationI take online high school and with all there drops and low connectivity they are really setting me back
Sincerely
Woodrow ***

Concern that this business is changing data plans and increasing customer monthly bill by more than 50% without notifying customer and when it is not warranted
My example: I have had internet service through this business for more than yearsThe bill has never varied more that 5$ per monthRecently the bill more than doubled and when questioned they report that I had gone over my data for more than months in a rolling year and could change my plan without notificationAfter researching my bills and data use since January, each of my data use graph's show I had GB of data and have NEVER gone over this amountWhen questioned about this it is reported this "must be a mistake." Also reported they have "just started collecting data in the last year to enforce." The only change on my bill is the rate of download, which I did not requestMy data plan has not changed in a year, yet I am now going to pay more than double
My main concerns are the lack of information

I’m on paper billing and didn’t receive my bill for several months nor shut off noticeThey are horrible when I try to communicate with them and are not willing to work with me when it was their mistake with billing Now they want me to pay installation fees when everything is already installedThey are the only company that supplies these services to my housing complex and they take advantage of it with prices gouging

My internet has not been working properly for Appr monthsI have called and complained numerous times, had multiple technicians comes out and assured me the problem has been fixed, however, continue to have issues with it not working properlyI have requested to be compensated for at least half of the time that my internet hasn't worked (months not working, months reimbursement)CableOne refuses and states they will only give me month credit, even though this has been an ongoing issues for over months

Data limits do not reflect real world usage and overages and tactics to get customers in to higher packages to get a higher limit is criminal
I have received two warnings on if I reach my data limit again, I will be moved to another data packageI never had this issue before they increased their download speeds and kept the limits the same along with the upload speedsI appreciate the increased speed, but without a fair limit and increased upload speed, it is pointless and just seems like a way for Cable One to get extra money

Offers data caps insufficient to cover the average customer as they constantly promote that the customer stream video from their Facebook pageI have 100mbs account but have to limit it to 5mbs at my router just so I don't accidentally go over my cap and still have gone overThe highest speed I've ever seen down is 20mbs and they just say it works fine on their side and it will for the next hour after they look into it then back down to If you go over data cap you are forced to upgrade to the next plan an additional $or more and your only other option is to cancel service

Cable One seems to be the ONLY internet service provider for this area and has recently been gouging its customers under the guise of "overage" on data useMy family watches Netflix for about an hour to hours a day, and I browse news sites for about an hour a dayThis doesnt seem like it would use over MB of dara a month; last year we didnt use over MB, and we havent changed anything in our daily routineIts the same Netflix on the same device and the same laptop with security measures, not to mention there isnt really a house close enough to steal internet even if they did have the passwordThe streaming is slow and we get kicked off of Netflix all the time saying "check with your ISP" and we pay dollars a monthThey just notified us for the second time to inform us that now (after cutting down the netflix to about min a day and eliminating my laptop use) we are "using" over MBAlso, we were in the hospital for a majority of last month, so I find it diff

Company charging reconnect fees and deposits on existing accounts

I am very upset with Cable One Cancelled service on 6/26/ Customer service told me they will send the bill for the remaining balance I never received a bill in the mail However, received from credit collection services bill This bill was posted on my credit report and a scheduled payment will be made on 8/23/ I am very upset that it will go on my credit report and show paid in full However, will be on credit report for years I can see if billed and days later go into credit collections but for one and a half months is unacceptable to put in collections just because you cancelled their service I do not see how this company can be A+ in Revdex.com Cableone charges way to much for their service that is why it was cancelled

I have a year business plan internet contract with cable one in ***, NDWe are moving to ***, NDCable one does not offer ANY services in ***By reading my contract that I originally signed there is an "availability" clause that states "in the event cable one determines that service is not available to customers location, this agreement shall be void" the clause does not say anything about the availability pertaining to any specific address or areaUnder this clause my contract should be void because there are no services offered to me in my new locationI have called cable one three times now to try to void the contractThey tell me the only options I have are: to pay off the contract, pay the monthly fee, or find a replacement customerWhen I mentioned the "availability" clause cable one states, that the contract states, it is only void in the same area where the contract was made for., No where on the whole contract does it say thisWhen I mentioned my contract

So Cable One advertises they are increasing the speed without increasing the costThat is a lieBy having a higher speed, customers use more data than they normally could, and then are forced into higher packages, as high as $a month for a residential homeThis is price gouging in my opinionSo I call to disconnect, I cannot get a hold of anyone to help after PM, however, if I want new services, I believe I can talk to a person 24/They want to limit my ability to disconnect or change services, making it difficult for me to do soI work regular business hours M-F making this a challengeWhy do they OPEN all the time for NEW SALES only, but not there to help disconnect or downgrade services? The customer service repthat I talked to after 5pm hung up on me!

The only reason they exist is because of monopolies in their areaTheir pricing is beyond expensive - Over $for internet often happens quickly due to their 'datacap" policy where they automatically increase your rates for internet if you go overTheir cap is so low you can hit it with basic browsingThis is a predatory business that goes after small communities that offer no competition

Horrible! Internet itself is okcustomer service is the worst of any company I have ever dealt withI am on attempt #for an installationI have no other option or I would use anyone elseTechs said they called the first timethere was never a callI asked for a phone record to prove they calledI was told they use personal phones, cable one doesn't have access to those recordsToday, attempt #at install, I was told they have no way to connect the tech to find out where he is or why he is going to be minutes late to a hour window appointment Attempt #tech said he came to door and no one was homemy wife waited hours for these jokersno one ever showed upBut because their logs say they did, it's not their fault it is the consumersBecause that's exactly what I want to do is reschedule so I can deal with you incompetent people again
Anyway, avoid at all costs

I had recently signed up with CableOne under their promotion for a month with no contractWell, according to them I went over my data and they bumped me up to a month!!!! Then I missed a month payment and called them letting them I could not make a payment until the following FridayThe repwarned me that I would be charged a $late fee, which I agreed toWell when I called in a Wednesday BEFORE Friday, another repsaid my service was terminated due to non paymentI spoke to the lady and said yes, I have not paid but I have previously spoke to a rep and had explained thisLong story short, CableOne was charging me dollars for a reactivation, plus my past bill, and the following month's billI gladly drove to their office in Nampa and turned in the modemThe rep in the office not once asked how my experience was or why I canceledPoor poor poor customer service!!!