Avas Flowers

order# [redacted] , [redacted] , You were offered a pick up and re delivery of the arrangement, but you have refused that offer, which we made in good faith and instead contacted the florist to resolve your issuesThey were willing to do the arrangement over at the time of your complaintThe cost of your arrangement was $and our florist made it to that amountPlease read the options available, to resolve your issues and adviseAs shown, you cannot cancel your order, since it has been delivered I do understand your concerns, but as shown below, are the policies of Avas flowers, which are shown within the website too: Substitution Policy The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standardsIn some situations we may need to substitute two mini foil balloons for full size mylar balloonWhile substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers of greater or equal valueSubstitution of some keepsake items may be necessary due to increased demand, especially during major holidays as availability is often quite limitedIn a single type flower arrangement, such as an all tulip or all rose arrangement we will make every attempt to do the flower type, but we may have to substitute with another color flower Avas Flowers Satisfaction Commitment In the unlikely event you are unhappy with your product(s) we will offer to pick up and re-deliver another product(s) if you notify us within days of receiving the flowers that you are not satisfied If you do not want a re-delivery of a new product(s) and you notified us within days that you are not satisfied with the product(s) and you would like to receive a refund instead; we will need be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refundIf you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redeliver instead of a refund Cancellation, Returns, And Refunds Policy (1) Dissatisfaction Since most of our products are perishable goods, we do not offer refunds after the product has been in possession for more than days If you do not want a re-delivery of a new product(s) and you notified us within days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refundIf you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refund

I am rejecting this response because: Chris never addressed the fact that their own rep begged me to not cancel and in return, promised me two specific things - delivery first thing in the morning since he knew it was important to me it go out that same same day as they advertised on their website at 1:in the afternoon; and secondly they would UPGRADE one level making it PREMIUM The fact that the arrangement failed to contain the extra flowers as well as failed to meet the iconic compact round shape wasn't my biggest complaint, it was an additional note but not to take away from the first two issues those being time of next day delivery and size was promised to be upgraded When I asked them about these two issues, they wouldn't acknowledge the second delay and only stated they didn't see anywhere in their notes it was to be upgraded I told the rep to look on the notes, to ask the agent of record who had solidified my order and that to me, that was the deciding factor to NOT CANCEL THE ORDER ALTOGETHERSo I fail to see that they honored our agreement at all What about THEIR PROMISE ON THE TIME, which they promised would be FIRST THING by 10:a.m., which ended up to be p.m., without an explanation to me or an apology to the recipient ALSO, they admitted the size delivered to the recipient got a DELUXE size and disregarded and wouldn't even discuss the possibility of their rep promising it to save the sale? I am the CUSTOMER, and I, THE CUSTOMER AM NOT SATISFIED with any part of this transaction Promises by one rep, denial by another; product discrepancy in shape and size, and I was actually accused that I "should have known better than to think it could be delivered same day even though my order concluded about 1: The best they could do was offer me less than $as a refund on a $sale plus give me 20% off my next purchase! What a total insult to any customer

I spoke to the [redacted] the day that I made the complaint to you and my credit card company Ava's flowers staff refused to speak with me They sent me insane e mails regarding this, are not disputing my complaint with the credit card company Plus I just got off the phone with Amy at the [redacted] Steak house, I just got off the phone with Amy at the [redacted] and she said that their response is a blatant lie There is not Patricia working there, nothing was delivered for [redacted] and the [redacted] from me.This company was so God awful on the phone when I was trying to track the arrangement They hung up on me at least times, or would transfer me to a message that said I had to schedule my inquiry that no one could speak to me I received several illiterate e mails stating that they have no proof of delivery except that it was delivered but no information was available.Then I received an e mail stating that there were sorry that the arrangement never made it and they wanted me to fill out a internal complaint form, and finally they sent me an e mail inviting me to become a member of the Ava's flower club They advertised as a local [redacted] florist In reality they are a call center in Mahwah My real anger is with myself that I did not read all of the bad yelp reviews

ORDER# [redacted] :my apologizes for the issues mentionedas shown below and as per your request, the purchase has been refunded:The order has been refunded - Amount: $vs Transaction [redacted] on 3/26/

Complaint: [redacted] I am rejecting this response because:I paid over $for a horrible arrangrment that was not what I chose on their websiteThe recipient of the flowers was embarrassed to sent them back as they thought I would be upset, even though they agreed that what they received was nothing like what I paid forThey offered me a $store credit which I refused because I would never give this company my business ever sgain, and the $credit to my account is not acceptable what was delivered were no where near worth $97, so I am requesting half my money backI believe that is very fair Thank you Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:They didn't live up to their responseThe flowers sent weren't worth $(priced at store)They didn't even resemble the arrangement I chose, not one flower even stated in description givenI paid $for a special arrangement with certain flowers my grandmother grew, since it was her funeralThis is a total misrepresentation of products they provideI didn't trust them to pick up & resend because of the lack of care & misrepresentationI will only accept more than $store credit because I refuse to give them anymore money nowAnd a full (3xI know that's stretching, but this heartache of dealing with this company is worth it) refund Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: First of all, I only ordered ONE (1) basket which was supposed to contain both girl AND boy itemsI don't know why they sent two! The family in [redacted] WAS AT HOME waiting for the delivery at pm that day and NO ONE came to the door, rang the bell, or made their presence known They have no porch, only a mud room, which I told them they could leave it in there So the florists facts are incorrect And no one ever called me to tell me that the delivery was "so-called" attempted on 3/25/15, as I was the one who called them after finding out it never came Secondly, the next day attempt was NOT at pm as stated, as I was on the phone with the manager " [redacted] " at that time asking where the delivery isI asked if they could find out where the driver was, and they said they didn't know They had no information to give me other than "it is on the truck" When I asked for his full name, he told me he did not have to give it to meHe was rude and not accommodating He also hung up on me In actuality, The baskets came at 2:pm according to Angela who accepted them And as far as the other floral arrangement sent to " [redacted] ", it turned out to be another florist who mis-delivered it, so disregard that statement) I also have a picture on my phone of the contents of the basket, and it shows the broken toy (sent to me approxminafter delivery) I was very stressed out all day hoping this delivery would get there at all

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , my order number was [redacted] There is still an order outstanding to which I have no received an order number forI was due back a phone call to provide the number, however, Avas flowers failed to follow throughThis is the only one I have at the momentThe company refused to take my call anymore therefore I was unable to obtain further information Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and upon receiving credit I find that this resolution is satisfactory to me I wish initially the credit would have been made, but happy for the end result Regards, [redacted]

I am rejecting this response because: I do not agree with a resolution of a $credit when you are in the business of delivery for special occasions and fail to deliver in a timely mannerWhen I ordered online specificly from a local florist in the city that my mom resides in it was specificly to avoid any delay in delivery timeAlso the fact that website is deceiving in the sense that you think your ordering local when in fact certain orders are outsourced to an affiliate in New Jersey of all placesMakes no sense what so everAn apology phone call to the recipient was offered which is not what I want to hear when all I want is for the delivery to reach its destination when I payed a pretty penny just to have someone get it there and surprise my family memberI was told that a full refund would be possible but only if I was to ask the recipient to reject the delivery at arrivalWell who would want to ask their loved one to reject a delivery of flowers that was meant to put a smile on their face on their special day? I deserve more than a measly $due to the fact that I have been inconvenienced and a happy occasion has been tainted by this horrible interaction with your businessI do not agree to your terms or policiesDo the right by the customer when you fail to follow through

[redacted] , my apologizes for the issues you have mentionedIt is an unfortunate experience that your girlfriend experiencedA refund is in order for the mix up in shipping and these things do occur, on rare occasions ,no matter how many quality checks are in placeA sincere apology is being made to both you and your girlfriend too and hope it is acceptedWe have instituted a higher level of quality checks for all future orders, from this day on, that are shipped from our warehouse facilityThank you for your understanding, [redacted]

ORDER#I do understand the comments of the customer but when an on line order is placed with the information as follows: This was an on line website order with no specific indication of time for the delivery except after 4PMThe delivery informatiom within the original order is as follows:Deliver To:Request delivery on Saturday, 02/14/2015, after 4PMAs per the florist:THIS WAS DELIVERED TO THEIR TABLE AND SIGNED AT PM on 2/14/The customer stated in the complaint:"The floral arrangement was to have been delivered by 8:P.Mas per our reservation" but was not indicated anywhere elseWe will make every attempt to accommodate delivery requests, however we do not guarantee deliveries at specific dates or specific timesThis apology was emailed to the customer on 2/16/by a customer service managerAs shown within the Avas website for all users to view either before or after the placement of their order: This order was placed on line where the provisions/policy of Avas Flowers are shown and are listed below:Legally Binding Contract:The first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists.Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day To ensure the highest likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance Orders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES The refund issued is not in place of so-called "poor service", which is far from what occurredThe original order was placed on line without indicating any specific time for the deliveryWe are not at liberty to give the name of our affiliated florist due to confidentially mattersThere was no reason to indicate the time of delivery, to the customer, since after 4Pm was indicated on the order and it was delivered within that time frame

Complaint: [redacted] I am rejecting this response because: I have attached the order number below and now require the appropriate response from the business.Invoice / Order # [redacted] Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The flowers were not leftYou spent the whole next day calling the person they were for to try to deliver them to herAnd I didn't complete the online order, I called before I finished and the person I spoke on the phone with completed my order for meShe could see what I was ordering and took over from there I DID NOT press the "complete order" button or check any terms of service box Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me

Please accept my sincere condolences for the lossA refund was issued in the amount of $vs Transaction [redacted] on 4/8/as promised and $in store credits tooThe on line description is as follows:White Sympathy Vase@$containing white lilies adorn this arrangement, while assorted blooms of white roses and daisies are spread throughout them to accentuate a sense of calm with no indication of the amount of flowers that are to be used eitherThe florist used: A vase with assorted white flowers including white roses, lilies, daisies, snaps and astersItem pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards

K [redacted] , please accept my belated condolences for your lossThe on line description for your website order is as follows: Our stunning White Lily Sympathy Bouquet will extend your most genuine support and heartfelt condolencesIt's a beautiful and elegant way to let your recipient know just how truly special they are to you with no indication of the amount or the type of flowers that are to be used since that is at the description of the designer based on the valueItem pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel.The florist confirmed that it was delivered around 3PM Saturday 3/7/15, to the funeral home, in time for the visitation along with the casket spray and other flowers too.When the customer called and spoke to a customer service representative on 3/13/a refund in the amount of $was offered in good faith and was accepted along with $in additional store credits

My name is Chris with Avas Flowers customer service management and I am very sorry there was such trouble with thisOur records indicate that this order was placed by you on the web with the following special instructions entered: "If not home please leave on side door steps." This is not our delivery policy, but we will do so if instructed to do so The local designer has confirmed that was done as requested

I am rejecting this response because: As described to Avas in each of my four phone calls, the recipient was home every moment from Friday evening 6/19/until the present She is recovering from foot surgery and has a home health aid there as well This is a single family home in safe neighborhood with a very clear front door It is an square foot cottage There is no way they would not have heard FedEx arrive The are a few other cottages on the same culdesac, but all the neighbors know one another and would have brought the flowers to Susan if they were left at a home nearby When I apologized to my friend that the flowers did not arrive, she noted that someone had tried to send her flowers via Avas in the past and they never got there

I am rejecting this response because my account still does not reflect the credit that was supposedly processed last week I have not experienced this in the past with my bank so clearly the vendor is STILL HOLDING MY MONEY