Avas Flowers

I am rejecting this response because: HelloThank you to the indvidual who responded from Avas FlowersTheir response was helpful, however, a couple issues were not addressedThe response was helpful because it stated there is fine print that states that different flowers can be received and that other florists make the flowers, possibly, unlike Pro Flowers, 1-Flowers, and FTD that I'm used to ordering from who have the flowers on handStill though, I wanted to ask about the handling fee one more time and the additional charge after ordering the flowersI felt like my order was being held hostage and would not be delivered on time for my girlfriend's birthday unless I paid extra moneyThen, the handling fee is an additional charge that is like a shipping fee so the ad on the homepage said free shipping but it seems like a bait and switch or advertisingI do not like the way Avas Flowers does things differently than some of the other big online flower retailersI appreciate the partial credit provided by the individual from Avas Flowers but I'm scared to order again but mightThank you for your help and reading this concern

My apologizes for the issued mentionedI have spoken to the florist who attempted to re deliver two different orchids and both were refusedThey will not pick up the Orchid that was originally deliveredThe Avas policy shown below:If a delivery attempt is made and the arrangement is refused by the recipient, the order will not be refundedThe customer said that they received a red orchid double stem in a clay pot and wanted a purple orchid stem-The customer was told that the florist cannot always do the same color and it may vary depending on what is availableSubstitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards.This was offered to the customer as a sign of good faith: I can issue you a partial refund of $back to the credit card that was used at the time of purchaseWould you like me to take care of that for you today? Thank you for your inderstanding, Robert

Avas Holiday Delivery policy:Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holiday ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the companyWe are located in Mahwah, New Jersey, but we operate nationwide by working with local floristsWe also often use FedEx and UPS for delivery My apologizes for the issues mentionedThe florist contacted the recipient and offered to replace the arrangement but, that offer was refusedThe recipient said that she would keep the flowersAs per the Avas policy shown below and within the website:Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds PolicyIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store creditIf you have a complaint about a delivered product but do not want or cannot provide an opportunity for us to pick up the original delivered arrangement, we will provide you with a courtesy store credit for future usereward points were deposited into the customers Avas Flowers account

ORDER# [redacted] :, my apologizes for the issues you experienced with your plantCustomer agreed to have this delivered anytime this week, at the original scheduled price [redacted] *** UPS, next day air service tracking# [redacted] which is scheduled to be delivered 10/17/Vibrant Kalanchoe Planter - Farm Fresh product Occasionally when, inaccessibility to the local delivery area, need for special ordering, or for whatever reason flowers can not be delivered on the date requested we may attempt to notify the sender as well as the recipientWe may also need to reschedule delivery from hand delivered by the local florist to being shipped by UPS FEDEX and we reserve the right to do soSome rural locations may require an additional chargeYou would be contacted by us prior to delivery in the event additional charges need to be applied to a rural delivery

ORDER # [redacted] : please accept my sincere condolences for your lossI do apologize for the issues you experienced with your plant tooAs shown within the Avas website for all users to view either before, during or after the placement of their order: Pretty Potted Pink Azalea is famously known as the "royalty of the garden" and is sure to brighten up any room in the houseSend this pretty pink azalea to someone special today@$This description is shown within the Avas website and there is no indication as to it's size but the photo show's it in full bloomIt is hand delivered by a local floristThese are not purchased from the local Wal-Mart by the local florist but purchased from a local south New Jersey farm as neededAs per our florist, the Azalea was approximately 12"-15" in height and approximately 6"-8" wide in a clay potThe plant was not in full bloom and will reach that point in about two-three weeks and will look like the photo on lineThe flowers/plants shown online are representative of color scheme, look and feel, overall style, and valueAs a courtesy to you, I am issuing a refund in the amount of $as shown: A refund of $has been applied to transaction id [redacted] The following email was sent to "l [redacted] ": A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

ORDER#[redacted] , my apologizes for the issues you have mentionedA customer service representative has discussed this issue and customer accepted a full store credit for any future purchaseas shown, it was issued and remains place:Current Reward Points @ which are worth $and do not have an expiration dateTheses are deposited within the customers Avas flowers Account and are accessed when a future order is placed

Revdex.com COMPLAINT RESOLUTION TO REJECTION: ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.Please read this Agreement carefully If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from usHoliday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo ensure the highest likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations or refunds will be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within days of the holiday and the order was delivered within days after the respective holiday

ORDER# [redacted] : [redacted] , please accept my sincere condolences for the loss of your motherAs per the florist:ACTUAL DELIVERY DATE: 12/ACTUAL DELIVERY TIME: 10:AM PRODUCT DESCRIPTION: funeral basket on easel w/ pink and white flowers including; roses, mums, carnations, glads, alstroemerias and liliesIt was delivered @ 10:and the driver whent up the steps, behind the coffin to place the arrangementThis is the information the florist had for delivery to be on time:Funeral service will be on Saturday, December 20, p.mat [redacted] where friends may call two hours priorA viewing will be held Sata.mto p.m

My name is [redacted] with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order.We have reached out to our designer who advised this was delivered, but they are willing to do a free redeliveryPlease let us know what date would be best

Complaint: [redacted] I am rejecting this response because: They show and call it a standing basketThis is deceptive and advertising if they don't provide the itemsThey delivered a vaseThey need to show a vase and refer to it as flowers in a vaseI would not have bought it if they showed it that wayI wanted the stand with the basketAn arrangement with a vase would have been substantially lower in priceI should have looked at their rating of "F" on the Revdex.com websiteAlso the reviews and the star ratings on a couple of sites would have warned me, but I didn't receive the funeral home address until the day before and was in a hurryI have contacted the FTC and TINA as well as added a couple of my reviews on a couple of sitesHopefully, those actions will have an effectIt doesn't seem that the Revdex.com has an effect on this business Regards, [redacted]

ORDER#, as shown, the order was refunded as requested:A refund of $has been applied to transaction id The following email was sent to " [redacted] ":A full refund in the amount of $has been issuedWe have issued this refund in fullIt may take your bank up to days to process this refund.We apologize for any inconvenience

ORDER# [redacted] : please accept my sincere condolences for the families lossI do apologize for the issues you experienced with your order too On 10/03,refunded - Amount: $vs Transaction [redacted] for the missing bow, as a courtesy to the customer The actual product description: Blooming Garden Basket; Basket with bright blooming and green plants with no specific plants to be used since that is based on it's valueThis was hand delivered by our florist, whose designer, made the specific basket to the best of his ability with the plants availableThis message was sent to our florist: Please update card message:"Deepest sympathy, [redacted] ThanksIt was assumed that the corrections were made since the message was sent before the delivery was to be made As described within the Avas website, for all users to view: The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standardsSince most of our products are perishable goods, we do not accept returns or cancellations and we typically do not issue refunds

ORDER# [redacted] , my apologizes for the issues you have mentionedSince the original order was place 12/24/14, the customer needs to call [redacted] and provide the credit card information used for this purchase( card #, expiration date) and a refund in the amount of $will be processed while the customer is on the phoneThank you for your understanding

: My apologizes for the issues the customer experiencedThere are times, beyond our control, that our affiliated florists do not have the flowers necessary to fulfill an orderWe will try to have another florist make the order but the delivery time prevented form it being doneOur customer servicerepresentative spoke to the customer and offered options, which were refusedthe order was cancelled and a refund was issued, as shown below:The order has been refunded - Amount: $vs Transaction [redacted] on 10/17/The customer is rejecting a response which was done in good faith, offering the refundThe issues mentioned, cannot be addressed for this complaint, since it involves customer service issues, which are addressed internally, with the customer service managers and not within a public forum

I am rejecting this response because: They gave me no alternative but accept a latter dateTheir flex delivery date is misleading it has two dates listedThat makes you think it will b delivered on one of those datesThey only resolution to my complaint is to receive a full refund

Complaint: [redacted] I am rejecting this response because: The people receiving the flowers were there at that time and they were NOT delivered AND your people GUARANTEED a delivery time of 11AM You need to speak to your people about this These flowers were delivered at 2:00pm --- THREE HOURS LATE!!!

ORDER# [redacted] , 11/18/1:13PM REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction [redacted]

I am rejecting this response because: The flowers were never delivered The delivery guy said he left a note on the door and no flowers left They would've been there for minutes behind a fence and blocked by trash cans If they were left it was at the wrong address I'm highly disappointed that avas can't be bothered to contact me and I've had to go to this extent for a refund They are not taking responsibility for their mix up This is the worst customer service I have ever received

ORDER#[redacted] , my apologizes for the issues mentionedAs shown, The order has been refunded - Amount: $vs Transaction [redacted] on 4/8/

I am rejecting this response because I did not open a formal dispute with my bank so the $charge is still validThis is a flat out lie from Ava's FlowersIssue a refund ASAP