Avas Flowers

Complaint: [redacted] I am rejecting this response because:Avas flowers continues to drag their feet towards a satisfactory resolutionNow they claim that since the arrangement of flowers is dead, they should be excluded from assuming any responsibilityIt took several days and several patient hours of my time to try and work with Avas flowers to even look at my caseI contacted them about their mistake within hours and on day of debating with them, they accused me of not contacting them within hoursI was even criticized by the manager, ***, for not doing my research in depth before I placed an order with Avas flowers, like I should have known betterThe company refused to admit any fault and simply lied about their mistake until I provided the Revdex.com with a picture of the incorrect product My recipient didn't receive anything remotely close to what I had paid good money forI was only promised a full refund if the floral company would agree to go back and retrieve the incorrect arrangement from the elderly woman I had sent it to- and that is only if they agreedI told Avas flowers that it was a tacky practice that lacked all classAvas flowers wanted me to verbally agree to this and if the floral shop refused to pick it up- then I was only going to receive a partial creditThis very same floral shop blatantly denied any wrongdoing in the first placeI was not willing to rely on them any further and that is why I contacted the Revdex.comIn addition, why would I want store credit form Avas when they have treated me so poorly? The credit isn't even enough to get anything without spending more moneyWhy would I want to spend even more money with Avas Flowers? They have been completely dishonest, nasty, and unreasonableI don't do business that wayI want a full refund for the amount of $ Regards, [redacted]

ORDER# [redacted] , we have contacted our florist and requested them to contact the recipient to arrange for a re delivery to replace the incorrect flowers that were delivered as per the Avas policy shown below:Avas Flowers Satisfaction CommitmentIn the unlikely event you are unhappy with your product(s) we will offer to pick up and re-deliver another product(s) if you notify us within days of receiving the flowers that you are not satisfied If you do not want a re-delivery of a new product(s) and you notified us within days that you are not satisfied with the product(s) and you would like to receive a refund instead; we will need be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refundIf you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redeliver instead of a refundCancellation, Returns, And Refunds Policy(1) DissatisfactionSince most of our products are perishable goods, we do not offer refunds after the product has been in possession for more than days If you do not want a re-delivery of a new product(s) and you notified us within days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refundIf you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refund As stated, we will re deliver the arrangement but no refund will be issued unless the arrangement is picked up and not re delivered

ORDER [redacted] : As described within the Avas website, for all users to view: Florist Designed Basket Arrangement@$ Let our designers create something truly beautiful for someone special in your lifeThe arrangement will arrive expertly made in a basket including the season's freshest flowers Recipient signed for the arrangement @4:on 9/8/It was requested to be delivered before 4PM within the website orderIt states within the Avas website, for all users to view: We will make every attempt to accommodate delivery requests, however we do not guarantee deliveries at specific timesThis is a "florist designed arrangement basket" and it was filled to value using flowers the designer had available, as it was indicatedThe flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standardsSince most of our products are perishable goods, we do not accept returns or cancellations and we typically do not issue refunds as there is a 50% restocking feeWe do not issue refunds for delivered products

My apologizes for the issues mentionedYour arrangement ordered was as follows:Tall Vase arrangement of hydrangeas with colorful flowers DESIGNERS CHOICE filled to value.The florist provided fresh Hydrangeas, White Roses, Sunflowers, Snaps with greens in a 12" tall vaseIt was accepted by the recipient with no issuesThey later elected to bring it back to the florist and claimed it was not what they had orderedIt was delivered as requested and therefore was refused by the customer by bringing it back to the floristIf the customer refused the product, the order will not be refunded as per the Avas policyThe florist ordered the specific flowers to fill the arrangement and did make it as orderedThe florist needs to be paid for the flowres and the time to make the arrangement tooThe photo provided did show that the arrangement delivered was what was ordered

ORDER#[redacted] ; again, please accept my apologizes but the policies shown need to be followed.Shown below are the policies within the Avas website for alll users to view either before or after the placement of the orderOnce the customers order is placed, a copy of the invoice is sent to the customer via email for their reviewWithin that invoice, is the policy regarding the "flex delivery schedule"If the customer accepts the order, as indicated, it will be prepared and delivered under the terms indicatedLegally Binding ContractThe first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers Our official company name is Flower Tech Center, Inc., but we operate under the name Avas FlowersHoliday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day To ensure the highest likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance Orders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES A customer service representative has discussed this issue and customer accepted a full store credit for any future purchaseas shown, it was issued and remains place:Current Reward Points @ which are worth $and do not have an expiration dateTheses are deposited within the customers Avas flowers Account and are accessed when a future order is placedCancellations or refunds will NOT be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within days of the holiday and the order was delivered within days after the respective holiday

We regret that you were unhappy with the receipt of your orderAfter reviewing your beautiful photos, and reviewing the recipe of these particular arrangements, all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution Policies.Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers of greater or equal value [redacted] A stunning vase arrangement that is sure to make your love blossomOur Love in Bloom Bouquet consists of red and pink roses, with no indication of the amount of flowers that are to be used to fill the arrangement to value, that complement a surrounding foundation of pink alstroemeriaThis collection of fresh flowers are expertly arranged in a red vase to make this bouquet extra special.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel [redacted] The Blooming Romance Bouquet is a spectacular display of love and affectionRed roses and red carnations come together to create a romantic and sophisticated arrangement set elegantly in a clear vase, with no indication of the amount of flowers that are to be used to fill to value Make this occasion that much more special with the perfect flower arrangement that expresses your heart's sentiments*Bows and Ribbons depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelBoth arrangements were delivered, as requested, with fresh flowers and filled to value by the designerThe photos sent showed did show fresh flowers and as described on line.As a courtesy, additional store points have been issued:Account DetailsCurrent Reward Points @which are worth $and do not have an expiration date

My name is [redacted] with Avas Flowers customer service management and I’m very sorry there was such trouble with this order I do see that a free redelivery had been made but we were not informed about the 2nd orderSince you were not informed of the service fee of $13.95, I have had that refunded to youI do see we had previously issued $of store credit but later removed it at your requestI can certainly re-issue that as well

My name is [redacted] with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderThe price you are looking at is for tulips shipped from NJ by FexEx or UPSThis order was placed as a hand delivery and the order was entered as - Vase arrangement of pink tulips fill to valueThis invoice had been sent to you on 6/for reviewBased on this, we can not offer any further refunds than those already given

I am rejecting this response because: it is not the full amount paidA credit for $is still dueThank you

ORDER# [redacted] , the customer order is as follows: Pretty Potted Pink Azalea @$59.99, bow @$4.99, sympathy card @$ rush order before 4pm @$ service and handling charges @$ Total $ The invoice for this sale was sent to the customer for their review if there are problems, in any mannerWe never received any message compalining of problems and proceeded with the orderA typical dish garden is priced; $47.99-$and $ As shown below is the copy of the invoice sent to customer just after placing the order: Bill to: [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]

Thank youThey gave me a full refund

My name is [redacted] with Avas Flowers customer service managementI see you are due a refund in the amount of $Since this order was placed over days ago, we need to retake your card number so we can issue thisPlease call us at ( [redacted] so we may process this for you

Hello, We tried to respond via your system, but after filling out your form rejecting Avas Flowers response, yoursystem advised that there was a "RadUpload Ajax Error." So, we will try this method as an other option I am rejecting this response because: We reject part of their response and accept part of their responseIn our "Complaint" herein, we asked for three considerations - a willingness to stop their "Bait and Switch" policy, an apology, and consideration of a partial refundFIRST, we do APPRECIATE the apology we received from Avas Flowers and we ACCEPT said apologyThank youSECOND, we do APPRECIATE the partial refund we are supposed to receive and we will ACCEPT said partial refundThank youTHIRD, when it comes to the company's "Bait and Switch" policy, we REJECT their plea of innocenceHad their apology and refund been accompanied by a reassurance that they would not perpetuate their unfair and fraudulent practice of "Bait and Switch", their total actions would have more than met with our approvalBut, they didn'tThey DEFENDED their actions as acceptable policy rather than accept responsibilityAllow us to explain further so they can comprehend the issue more fullyWe differ on the mindset of Avas Flowers that their actions do NOT constitute "Bait and Switch." Consider the Attachment entitled "advertised avasflowers arrangement"It's gorgeousChris's aunt brought him cheer and these flowers reminded him of her personality and that was why we chose themPlease see Attachment "avas flowers details" in which the base price applies to the arrangement shownWhen asked about the higher levels, we were told that the arrangement would be larger with a much larger number of flowers and more full of flowers rather than greeneryThat sounded wonderful and we ordered the PREMIUM arrangementPlease see Attachment "actual avas flowers arrangement received." NOT the same! Yes, it is a decent flower arrangementNO, it is NOT the flower arrangement we ordered or close enough to qualify as an impersonationThey are clearly, distinctly different and fewer in relative number than we were promisedYes, we received a call, but the accent of the person made us unsure of what and why things were changed, unsure of what the substitute might look like, something about paper machete and urn availability and an assurance that the substitute flowers would be similar and excellentWe do NOT consider the substitution to be excellent or even similarAgain, please do NOT advertise what you CANNOT fulfill! Thank youThat being said, we DO appreciate the efforts made by Avas Flowers with regard to two of our three requestsPlease review the Attachments and reflect upon our concernsThank you very much and we DO appreciate the role the Revdex.com of New Jersey has played in bringing our concerns in a controlled environment to the attention of Avas Flowers Preview attachment advertised avasflowers arrangement.jpgadvertised avasflowers arrangement.jpgPreview attachment avas flowers details.pngavas flowers details.pngreview attachment actual avas flowers arrangement received.JPGactual avas flowers arrangement received.JPG

ORDER# [redacted] ,The on line product description for your website order is as follows:White lilies, yellow roses, blue delphinium and purple monte casino are brought together beautifully in a vase accented with ribbon with no indication of the amount of flowers that are to be used.Bows and Ribbons depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel.We regret that you were unhappy with the receipt of your orderAfter reviewing your beautiful photo, we have determined that your order has been approved and meets the Product Description as well as our Substitution PoliciesI have attached a copy of both for your viewing:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standardsWe regret that you were unhappy with the receipt of your orderThe florist has delivered this based on a specific recipe as shown:clear vase w/ yellow roses, stem white lilies, accented with purple monte casino and blue delphinium arranged tightly moundy roundy with blue ribbon

Complaint: [redacted] I am rejecting this response because: The sole purpose was for my Mom to receive the original bouquet of flowers that I had orderedNo amount of money or credit on future purchase to me will brighten up her day, only the correct vase of flowers will do thatIt is amazing that Avas wants to give me a $credit as well as a $discount on further orders before doing what is right by sending another bouquet of flowers for my Mom's 89th birthday! Is send the right bouquet going to put Avas out of business? Where is the humanity in this situation? Do we have to wait till Christmas & hope they can feel a bit more sensitivity? UNACCEPTABLE!! Being in the Floral business, I wonder how they would have felt if their Mom had received a coffee mug with a few flowers & a balloon, which I did not order but they tried to tell Mom that the balloon made up the difference in price,when they ordered her a beautiful vase filled with flowers? Please, Do The Right Thing! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: the plant looked as if it was taken off the shelf in the shop and delivered There was no sister ribbon I tried to contact the business at least times on Tuesday January 19th and had to leave a call back message None of those calls were returned Regards, [redacted] ***

On line description: A stuning vase arrangement that is sure to make your love blossomOur Love in Bloom Bouquet @$consists of red and pink roses that complement a surrounding foundation of pink alstroemeriaThis collection of fresh flowers are expertly arranged in a red vase to make this bouquet extra specialThe recipe for the florist to follow was as follows: A red vase with light pink roses, red roses, stems of pink alstroe, with greens, filled to value.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThe customer provided a photograph of the arrangement delivered and it was "as described" within the Avas websiteRed, pink roses surrounded by pink alstroemeria with greens in a vaseThis arrangement was filled value and that is the reason for the rejection for a pick up and refundThe customer claimed that the arrangement wasnot as shown on lineThere was no basis for the arrangement to be returned based on the description and the photograph providedIf the arrangement did not meet the requirements based on its on line description, the florist would have re delivered it as requested

Complaint: [redacted] I am rejecting this response because: The names on the plant were not fixed and were all misspelled, even though one of your reps said it would be corrected Also, when calling to talk to someone, I kept being put on hold and disconnected, times This is very frustrating, as it seems no one at your company cares about customer service at all You just want to make the sale and disregard any problems that arise Sure you refunded $9.99, but I think this stinks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received a full refund to my credit card I still believe their business practices are not as above board as they contestBased on all the other complaints I saw on the internet, I am not alone in this assessment

Complaint: I am rejecting this response because: An Avas representative did in fact contact me by phone last week and agreed to provide a store credit on my account instead of delivering a Valentines Day bouquet several days after Valentines Day I told him that was not acceptable, because I purchased the flowers based on Avas' promise that they could deliver them on Valentines Day They failed to do that and they have therefore done nothing to earn the money they have taken Valentines Day is probably the biggest sales event of the year for florists, so they of all people should appreciate the importance of delivering their products on the actual day and also understand that Valentines Day flowers have no value once the holiday is past If they were not confident of their ability to deliver the flowers as promised, they should not have accepted my order I am not interested in a store credit and don't feel that they are entitled to keep my money until I have the need to purchase flowers at some point in the future This is breach of contract Any responsible business would insist on providing a refund under these circumstances and that is the remedy I am seeking