Aventura Air Conditioning

Yes, I called and was told that I must pay double for returning the blindsThe call center told me this twice when I called this weekend Look at your records on the call centerI gave the correct measurements and Select Blinds choose to deduct inches off the sides Here are the facts:The size on my order is correctI gave SelectBlinds.com the correct measurementsThe size listed on my receipt is correctThe size listed on the sticker on the box is correctThe size of the blinds inside the box is WRONGI did NOT give incorrect measurements!After a horrible customer service telephone call this weekend, I am leary about anything to do with your companyI fear that returning them will not provide me with a replacement product and I will be out of several hundred dollars with no blindsThat's why I have reported this to my credit card company, to Google stores, Facebook, Revdex.com and counsel to seek a moderated resolution

This order is from over a year agoThis order was for a [redacted] , not [redacted] We are unsure how Ms [redacted] even fits in to this equationMr [redacted] called in complaining that the shades were to narrowWe went over the fact that roller shades have more fabric deductions than blinds, which is clearly spelled out on our websiteWe have offered multiple times to remake the shades at a different size at a 50% discountThe customer then filed a complaint with their credit card company, which we fought and wonWe are more than happy to try and work something out with the customer, but miss measured products are not eligible for return based on the product being custom madeWe will have a customer care manager reach out today to discuss options

The company has made no attempt to resolve this issueThey called and left me a voice mail requesting to speak to me, I return their call and got their voicemail They sent me an email, I responded with my request for a refund, they have not responded to my email in days nowAnother representative asked if I would accept store credit, at this point, I would accept this, responded to them with my acceptance, but they also have not responded to me in days nowSo far, I have got no resolution of this issue

The representative was friendly, but was unable to offer any corrections to the order I will cancel the order as I was told I could do

Credit has been issued

We are extremely sorry to hear about the situation you are having with our companyWe have asked that a manager reach out to you today and attempt to resolve the situation with you

We are extremely sorry for the frustration this situation has caused youWe will have a manager contact you today to resolve this situation

We are extremely sorry for this situation We will have a manager contact you promptly to understand and solve this situation

We came to a resolution and the customer should have no further concerns

We are very sorry for this situationWe have a manager contacting you today to find an acceptable solution to your current problem

I am sorry you are disappointed with your orderI will have a manager contact you and attempt to resolve the issue in the next hours

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The company responded to my direct requests to the CEO and has issued a creditThank you for additionally following up on this issue, it is worth you having a record that this company's regular customer service process does not work and that I had to appeal to the top (and to you guys) to get a resolution Regards, [redacted] ***

Mr [redacted] , We will authorize a 50% creditThat will be done todayWith regard to your reviewWe require that all reviews be relevant to the quality, function, delivery, and value of the productYour initial review was found to be focused on delivery speed and the service your receivedWe would love to have you review the product from the angle we believe will be helpful for all customersIF you would like to do that we will absolutely post your review regardless of what score you give us Our hope is that acknowledging our mistake and making things right would play in to that review at some level

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I am still waiting for resolution

We believe we have a resolution to this situation in motionWe are extremely sorry for the frustration you have felt throughout this processThanks for giving us an opportunity to rectify the situation

Thanks for sharing your concern with usWe are very sorry for the situationIt is our understanding this has been handled to your satisfactionIf that is not the case please let us know

We are extremely sorry about this situation and we will have one of our managers reach out to you today

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

The replacements have been ordered and will be received in the next 5-daysYou can leave the complaint open until then