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Aventura Air Conditioning

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Reviews Aventura Air Conditioning

Aventura Air Conditioning Reviews (204)

We cannot begin to apologize for the poor service you have receivedWe will have a manager contact you today about your situation and resolve it as quickly as possible

I have been contacted by the company and waiting to see if we can get the matter resolved. Once it is resolved, I will notify Revdex.com of the resolution. Until then, please keep this matter open. Thank you, *** ***

We are very sorry that you are unhappy with our productIn looking through the notes, it appears you have reached an agreement with our team on a resolutionIf that is not the case, please submit another complaint

This response from Select Blinds is not accurate There has been issues with this product from other customers as told to me from a representative from the company in one of my calls to customer service I do not accept this as a resolution

Mr***, It appears that the credit card case has been closed without funds being taken from us to resolve this issueWe can now re-engage on this topic and attempt to find a suitable resolutionWe will have a manager contact you in the next hours and attempt to find a resolutionAs current our offers that were presented to you earlier still stand as options to resolve the complaint

Mr***, I want to apologize for the poor experience you have had with our companyIT is not typical for us to have situations like this pop upWe ran in to a back order situation due to a container shipping vessel being damaged in high seasWe didn't communicate that very well at all
For this we sincerely apologize. Your remaining product has shippedWe would like to offer a 25% discount on your entire order for the issues that came upWe will have one of our customer service managers call you today to offer this as a way of resolving this situation

We are more than happy to solve this issue for youPerhaps you can help us find what information was used to order the samplesPerhaps it was under a different name or email addressIn any event our Manager, Michael P***, has left a voice mail for you and will attempt to contact you again today

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We are so sorry about this situationWe have a manager involved in your situation and will have it resolved very quickly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed
action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had Michael P***(###-###-#### )Customer Service Director contacting me on 9/I explain to Michael why I'm not satisfied with product and I told him I would like to exchange them and return wrong blinds because I don't need them or I would like full refund back and I will make another order with sizes how Select Blinds Representative told me to order my blindsMichael said unfortunately they cannot do refunds or exchange because blinds are custom made I told Micheal these are not custom made because it's not the size I order and he said I should donate my wrong size blinds to charity or if I know someone who is in need of the blinds and reorder myself new blindsMicheal was saying he can give me all blinds for $dollars (I need blinds) just to pay material I told Micheal Jenna S*** was trying to sell me products for $but after spending over $I will not pay anything until this issue is resolved. Unfortunately none of the people (myself, my aunt and my parents) that I ordered the blinds for are willing to pay more and we have been without blinds for over the monthMy only mistake was I didn't read cons about the company I only read pros and as I'm waiting for this issue to be resolved I'm finding more cons about it and that I'm not only customer with this issue.
Regards,
*** ***

We are extremely sorry for the poor service you have received in this situationOne of our managers will be contacting you today to update you on the status of the solution and apologize for the failure of our team to properly communicate with you through this processThis is not typical of our service and we believe you will be extremely satisfied with how we handle this from here forwardWe apologize for the frustration this has caused you

In response to merchants claim regarding samples prior to ordering, I am in receipt of a letter dated 10/8/which was included in the wood portfolio I received from Select BlindsIt is signed by CS Manager Ashley P***This letter was previously supplied to Select Blinds in the fourth dispute to merchant

***, We have attempted to contact you times in the last hoursWe need you to answer your phone or call us back so we can resolve this situation

We are extremely sorry for your frustrationWe will have our Customer Care Manager call you to explore all possible options to solve this situation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We are extremely sorry for the situation that has been created due to the product ordered from us. We will have a manager contact you today with a resolution

We are sorry you are so frustrated, when we responded we were simply going by what information we had available to usIt is our understanding this is now resolvedWe are sorry for any miscommunication that may have frustrated you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is more than
satisfactory to meThe business has already resolved my complaintFirst thing Monday morning I received a call from the Director of Customer Service, he wanted to talk to me about my issues and was very receptive and understandingThe company provided me with a full refund with no further questions askedI will definitely be ordering from this company in the future and appreciate how quickly they responded to and resolved my issues
Regards,
*** ***

Ms***, We appreciate your feedback on our messaging and shopping flowWe will consider your suggestions seriouslyWe are very sorry that this frustrated you and would be more than happy to refund / remove your $if you placed an order or if that is prohibiting you from placing an
order

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Address: 7420 S. Kyrene Rd. Ste 119, Tempe, Oklahoma, United States, 85283

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