Aventura Air Conditioning

Credit has been issued.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are4 extremely sorry that you have had such a poor experience with our company.  Our measuring instructions are very specific and when followed porecisely we have very few situations like this one.  We will have a manager contact you today.

We are extremely sorry for the frustration this situation has caused you. We will have a manager contact you today to resolve this situation.

Ms. [redacted], We are very sorry for the inconvenience this has caused you. We have been working with you to solve the issue and believe we are on the road to resolution. If this is not the case please let us know.

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted], We are extremely sorry about the level of frustration you are experiencing. It appears you are not satisfied with the color of the blinds you ordered. We are happy to try and work through this with you to make this as painless as possible, but we will need to ensure you obtain samples...

to confirm that the color is what you actually desire. Our satisfaction guarantee states that ordering samples prior to ordering is essential to getting this process right when color is critical and we have no record that samples were ever ordered by anyone at your address. It is possible we are mistaken though so if you have ordered samples please communicate that on our next phone conversation. Computer monitors can drastically alter the color shown for each color we sell. We have asked Michael P[redacted] our Customer Care Manager to contact you directly in an effort to find a resolution. He will contact you today.

We came to a resolution and the customer should have no further concerns.

We were extremely disturbed to learn of the situation you are experiencing with our company. A manager will reach out today and resolve the situation. You have our sincerest apologies and a commitment to make things right.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The company...

responded to my direct requests to the CEO and has issued a credit. Thank you for additionally following up on this issue, it is worth you having a record that this company's regular customer service process does not work and that I had to appeal to the top (and to you guys) to get a resolution.
Regards,
[redacted]

I am sorry you are disappointed with your order. I will have a manager contact you and attempt to resolve the issue in the next 24 hours.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are very sorry for the issues you are having with receiving your remakes. We will have a manager contact you in the next 24 hours to resolve this situation.

I am still waiting for resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...

me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] Their VP of OPS has contacted me to try and explain that the issue is caused by a variation in the water content of the wood for a stained product. Explained to the gentlemen that our product is a painted product and the the second order we revceived actually had the correct color on the valance but not the blinds themselves. VP went on to explain how wood variations will cause color difference in the wood. Asked him why the metal header did not and it could not be explained. Gentlemen agreed to make sure arranagement for pickup was coordinated in the 24 hours and a full credit for our purchases would also be made in the next 24 hours. VP also promised that a manager would call us to confirm the refund and pick up. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are extremely sorry to hear about the poor experience you have has with our company. We obviously don't ever want a customer to receive product made incorrectly or that is not clean up0on arrival. We will have a customer service manager contact you today and work towards a resolution.

We are very sorry that you are disappointed with your purchase with our company. We will have one of our Customer Loyalty Managers contact you. I am sure you are aware that you are well outside our posted 90 day return policy, but we will attempt to find a resolution that will work for you. We will...

be calling in the next 24 hours.

We are extremely sorry about the situation. We will have a Customer Care Manager call you today to discuss the problem and find an appropriate resolution.

We are extremely sorry for the frustration you have been feeling. YOu ordered during our Easter promotion. Due to the extreme volume orders are running a little longer than we would like. A manager will contact you today to confirm the status of your order.