Aventura Air Conditioning

We are very sorry about your dissatisfaction with the product you ordered from us. We will have a manager contact you and work with you to find a resolution. We see that a call was shared with you around the cassette option missing. We have a note mentioning a stain but nothing about the issues you...

are having with the motorization. We are confident the manager will be able to help find a workable solution when they call you today.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted],We are very sorry for the confusion on our policies that you are experiencing. Our lead times are calculated in business days, not just days as no progress is made in manufacturing on weekends. We spoke to the manufacturing facility and the update we have is that the order will ship by...

tomorrow.

We are very sorry for the unfrotunate circumstances around your order. We try very hard to limit back orders, unfortunately they arise from time to time.  It appears a resoultion has been found. We appreciate your patience as we work to correct this situation.